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Process Trainer Salary in Hyderabad - PayScale

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Process Lead, ROC, NA, ROC
Amazon, Hyderabad, TS, IN
DESCRIPTIONRelay Operations Center (ROC) is the central command and control center for ‘Transportation Execution’ across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon facilities and to carrier hubs. In case of any exceptions, ROC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings.In addition to this tactical problem solving, ROC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data.Overall, ROC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time.The candidate should have a working knowledge of NA Variable C2C, WIMS and Cases with experience in handling external shippers. Candidate should be good in carrier/stakeholder management, have potential to draw projects out of the programs and should be able to communicate with NA stake holders clearly in the written and oral form. She/he should be able to come up with process improvements, drive them through completion, including owning up the KPIs.Key job responsibilitiesKey job responsibilities- Responsibilities include, but are not limited tomanaging a shift, constantly identifying opportunities to improve team performance and owning associated change management.- Developing and/or referring to performance metrics to drive team performance and business results.- Identifying the business impact of trends and making data backed decisions.- Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers)- Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.- Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.- Serves as escalation point for transportation specialists.- Owning process/business level reports/actions and diving compliance..- Perform Ad-hoc reporting and analysis as per requirement.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- Bachelor’s degree with 2-4 years of work experience supply chain management or logistics management.- Creative and analytical problem solver with a passion to provide excellent customer service. · - Should be flexible to adapt to a 24 x 7 operating environment - Ability to pull data from databases (using Excel, Access, SQL and/or other data management systems) - Excellent communication skills- Verbal & Written both. - Creative and analytical problem solver with a passion to provide excellent customer service.- Has handled a team of more than 20 employees before and minimum of 2 years of team manager experience.PREFERRED QUALIFICATIONS· MBA/ Master’s degree in Operations from a reputed institute - Logistics/transportation background and lean/six sigma training is a plus. Proven track record is a plus.
Digital Marketing Associate
Amazon, Hyderabad, Any
DESCRIPTION - The Primary responsibility of the role is to perform marketing operations to improve visibility of the content. - The role will require the candidate to quickly understand the marketing tools and operation workflow tools. - Candidate needs to continuously adapt and learn new features of the program and improve on their acumen to quickly edit and fix up contents. Candidate has to follow editing SOP to spot/catch errors in the content. - The associate will need to be aware of the operations metrics like productivity (Number of titles processed per hour), quality (defect %age) and delivery/latency SLA. The associate will be measured on his compliance to these Metrics, SLA requirements, QA guidelines, team and personal goals. - Candidate should be a team player and come up with improvement ideas to his direct report and improve the editing/QA process. - The associate will need to often contact stakeholders globally to provide status reports, communicate relevant information and escalate when needed. - The role is an individual contributor role. - The role requires a graduate degree with exposure to MS office and comfort with numbers. - In addition the associate should have attention to detail, good communication skills, and a professional demeanor.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS - Completed under graduation (UG) in any stream. - Analytical knowledge to solve basic mathematical and logical problems. - Knowledge of Excel (Basic excel knowledge and logics) - Ability to communicate effectively (Read, Write, Speak)PREFERRED QUALIFICATIONS - Ability to meet deadlines in a fast paced work environment driven by complex software systems and processes. - Self starter, good team player Strong attention to detail in editing content and deep dive and identify root causes of issues. - Good at problem solving, data analysis and troubleshooting issues related to content editing. - Good interpersonal skills to manage ongoing relationships with software team and inter operations teams. - Working knowledge of XML standards would be an added advantage. Knowledge of or experience in Publishing industry is a big plus. - Should be able to write SQL queries. - Knowledge on python/selenium to perform basic automations of repetitive tasks.Salary: . Date posted: 04/10/2024 09:17 AM
Area Manager - Fulfillment Centre
Amazon, Hyderabad, Any
DESCRIPTIONAmazon.com, Inc. is a US-based multinational electronic commerce company headquartered in Seattle, Washington. Jeff Bezos founded Amazon.com, Inc. in 1994 and launched it online in 1995. Amazon.com started as an online bookstore, but soon diversified, selling DVDs, CDs, MP3 downloads, computer software, video games, electronics, apparel, furniture, food, and toys. At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Area Managers for our Fulfillment Centers (FCs). Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. Four key areas that you'll always focus on are the safety, quality, customer experience, and productivity of your department. • Area Managers are responsible for all budgetary, people development and operations objectives for one functional area of our Fulfillment Center (Inbound or Outbound). Additional responsibilities include managing and leading a team of Process Assistants, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the Fulfillment Center. Drives creation of staffing plans, schedules, quality initiatives, process change initiatives, and other Change/Six Sigma initiatives to enable their Functional Area and ultimately the FC to meet and exceed Business Plan.Sets / clarifies requirements and expectations for Process Assistants. Measures performance, provides feedback, and holds Process Assistants accountable for their performance and the performance of their functions. Leverages the Area Managers and Process Assistants by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area. Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network. Works closely with support staff (HR Manager, Financial Manager, Facilities Manager, S&LP Manager, and Other Ops. Managers, IT Manager) to build and secure support and resources for projects and initiatives in his/her area, as well as providing needed support and resources for other staff initiatives. Able to address operational and personnel issues affecting functional area. We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 3+ years of performance metrics, process improvement or lean techniques experience- Bachelor's degree or equivalentPREFERRED QUALIFICATIONS- 3+ years of employee and performance management experienceSalary: . Date posted: 04/14/2024 08:35 AM