Content Manager Salary in Uttar Pradesh - PayScale

This position will be responsible for providing remote Level 2 technical support in form of responding to customer calls or emails, incident triage and acknowledgement, status updates and other ITIL based L2 activities, for the Sensormatic Solutions Loss Prevention and Security products implemented at Retail customers premises, globally.Skills Summary::5 Years of L2/L1 Support experience in End user support/Desktop support : Windows operating system : Local and Network Installation, Internet explorer, TCP/IP, DHCP, Device Manager, Registry editor, User Manager, Admin Commands:3 Years as L2/L1 Support Specialist in End user support/Desktop support : Hardware that includes Video conference, Standard Desktop and laptop, Printer, Plotter, Scanner, Desk Phone, IMAC:D etcMandatory Skills and Experience::Bachelors in CS or IT or equivalent:CCNA (Collaboration/Security/Cloud) or MCSE (Business Applications/Cloud Platform and Infrastructure) or similar certification:Minimum 5 years of ITIL based full cycle remote L2 Technical Support involving enterprise level both H/W and S/W systems.:Have experience on L2 support for enterprise Electronic Article Surveillance and CCTV security systems.:Strong hardware diagnostics skill involving remote EAS systems.:Must possess a solid understanding of Microsoft Windows server and desktop operating systems.:Ability to interact with customers professionally.Desirable::IT Security Management/ Cloud Computing Certification:Proven ability to formulate and coordinate solutions to issues in conjunction with multiple functional areas.:Must possess excellent problem solving and communication skills. Must be flexible, dependable and able to multi:task with priority.:Able to Lead and guide the team, able to resolve tough business problems and prepare documentation for future use.:Advanced CCNP certification or equivalent:Must possess excellent troubleshooting and simulating experience in HW and NW domain.Job Responsibilities::Provide technical assistance and consultancy to RDC Analysts on various Sensormatic products.:Take ownership of customer issues escalated from Support Analysts:Provide remote support for various hardware issues (involving CCTV Systems, temperature sensors and other EAS devices) in the customer environment.:Perform in:depth problem analysis and isolate problems of local or enterprise:wide scope:Coordinate documentation of customer problem report in preparation for 3rd level escalation.:Ensure efficient telephone queue and inbound email queue coverage.:Achieve and maintain targeted performance metrics per established RDC team goals.:Contribute new or updated technical or procedural content to the technical support knowledge base.

Overview Build the future! At McGraw Hill our approach is to improve educational outcomes as we harness technology and data insights both inside and outside the classroom to ignite the spark between teaching and learning. As a Product Manager you will drive the growth of McGraw Hill India Test Prep business in the existing and new segments - books and digital content solutions. What is this role about? The incumbent will work effectively across the organisation as the customer expert and product owner, and partner successfully with others to accomplish goals. One is therefore active in the markets to learn market trends, customer and competitor insights that positively impact portfolio strategy and decisions, plus product conception and development. What you will be doing: Build and execute on the identified growth segment's product roadmap with solid content strategy, effective product lifecycle management and operational efficiency Responsible for revenue and profitability planning and execution of the growth product portfolio and collaborate with sales and marketing to achieve goals Identify, develop and present effective business cases to support product lines and versions, innovations or enhancements, and new products and services Ensure timely publishing of products with strict adherence to our quality standards Promote the growth portfolio to engage and support the go-to-market teams through product presentations, documentations, training and workshops Work closely with marketing team to guide integrated marketing communications and campaigns that nurture leads and prospects for portfolio success We are looking for someone with: Minimum 3 years of relevant experience as a Product Manager for K-12 or Test Prep segment Holding prior experience in building sustainable products with solid Product Management expertise Expertise in data handling and analytics to enable data driven decision making Ability to lead, influence, and collaborate with multiple stakeholders and across levels Familiarity with market research, consumers behaviour, and marketing techniques A bachelors degree with excellent communication & presentation skillsWhy work with us?The work you do at McGraw Hill will be the work that matters and influences. As the leading education partner for millions of educators, learners and professionals, we are expanding the possibilities of content and technology to make learning better in a connected world. Play your part and experience a sense of fulfilment that will inspire you to even achieve greater heights. 47148Salary: . Date posted: 04/15/2024 11:08 AM