TECHNICAL SUPPORT ENGINEERLocation: Pune (Hybrid or Home:based)Position Summary:Bentley Systems is seeking a talented individual to become a valued member of our Product Support team as aTechnical Support Engineer (TSE).The role requires providing technical assistance to our users, via our web:portal and phone system, for a mission:critical Document Management Product.This is a hands:on position that interfaces with our users, Development team, Professional Services colleagues, and the Sales department.Responsibilities:Provide technical diagnosis and resolution to reported issues regarding ProjectWise.:Advise and educate users on accurate ProjectWise workflows.:Properly escalate unresolved issues to the appropriate internal teams, acting as a liaison between users and Product Management/Development.:Maintain accurate updated notes and details on user issues.:Document software defects and create technical knowledge in the form of Knowledgebase Articles or Communities Posts.:Communicate with team members regarding current/ongoing issues via daily scrum team calls.:Work in a fast:paced environment while collaborating with internal and external stakeholders. Qualifications::Bachelor's Degree with atleast 2years of experience in Product Technical Support and exposure to Global user interactions.:Beginner to Intermediate knowledge of relational databases: Microsoft SQL Server or Oracle.:Beginner to Intermediate knowledge of IIS (Internet Information Services),:Intermediate knowledge of Networking (DNS, TCPIP, FQDN, cluster environments):Intermediate knowledge of Windows Operating System (Server and Client) with respect to administration and debugging.:Ability to ask targeted questions to understand product issues quickly and efficiently.:Strong critical thinking/troubleshooting skills.:Excellent written and verbal communication skills.:A motivated self:starter with a user first approach and desire to solve problems.:Professionalism, patience, friendliness, and clarity, when providing responses both Internally and Externally.:Emotional intelligence when talking with users and the ability to methodically document information.:Exposure to answering queries via a Customer Relationship Management (CRM) system and Public Community forums.:Ability to work well with Global colleagues in a team environment.:Ability to manage time effectively by, prioritizing, scheduling, and delegating tasks to ensure they are completed within expected timelines.Though not required, these are some good skills to have::Product knowledge ofProjectWise or similar Document Management Systems such as: SharePoint, Documentum, Vault, Aconex, etc.:Prior experience with CAD Software Tools such as: MicroStation, AutoCAD, Revit, Civil 3D, etc.Daily Activities/Tasks::Review individual backlog and prioritize aged and escalated issues.:Reproduce issues in:house on test systems (Virtual Machines) to isolate the cause of the problem.:Monitor the Team queue and select issues in the order of priority, impact, and duration.:Update and follow:up with users via our web portal and phone system on existing issues.:Engage on Team Scrum calls to discuss issues and liaison with the team.:Adhere to Phone Queue Schedule and ensure phones are always manned and voicemails processed.:Contribute to Bentley Communities to provide public information on product workflows and answer user queries.:Update the Team Technical Knowledge Base and share updates with the team.:Reoccurring Product training through internal Pathways, Wikis, videos etc.:Communicate potential Defects/Enhancements to the Product Management/Development teams.:Provide a handov

Sr. Software Development Engineer, Alexa Skills Kit, Alexa Devices, Sales & Marketing

Amazon, Pune, Any

BASIC QUALIFICATIONS- 5+ years of non-internship professional software development experience- 5+ years of programming with at least one software programming language experience- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience as a mentor, tech lead or leading an engineering teamDESCRIPTIONInterested in driving the next set of experiences on Alexa? We have a great opportunity for a Sr. Engineering to join our team and reimagine what world class developer tools can be built to drive the next set of capabilities on Alexa. We are reinventing our technology stack and working hard, having fun, making history; come join us! We are looking for passionate, hard-working, and talented Sr. Engineer focused on building scalable, low latency Alexa services that integrate with AGI systems. You will have an enormous opportunity to make a large impact on the Alexa Business through cross-functional designs, working with partner teams on system architecture, and driving implementation of cutting edge developer tools and services that set a new standard in the Large Language model space.Key job responsibilitiesResponsibilities - Responsible for the development and maintenance of key system features that support LLM based experiences. - Will work with other team members to collabarte and align on design approaches, prototype new technology and evaluate technical feasibility. - Will work in an Agile/Scrum environment to deliver high quality software against aggressive schedules. - Will establish architectural principles, select design patterns and then mentor team members on their appropriate application - Deep dive into the end-to-end system architecture and drive long-term alignment with partner teams.We are open to hiring candidates to work out of one of the following locations:Pune, MH, INDPREFERRED QUALIFICATIONS- 5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience- Bachelor's degree in computer science or equivalentSalary: . Date posted: 04/18/2024 09:11 AM

Pre-sales Design Lead Engineer

Siemens, Pune, Any

We at Smart Infrastructure Division in Siemens Ltd. is one of the top tier global suppliers of products, systems, solutions, and services for the efficient, reliable, and intelligent transmission and distribution of electrical power. As the trusted partner for the development and extension of an efficient and reliable power infrastructure that industry and the portfolio they need.JOIN US! WE MAKE REAL WHAT MATTERS. THIS IS YOUR ROLE.This job is based out of Pune, IndiaWe're enhancing the way we live and work by intelligently connecting energy systems, buildings and industries!!Smart infrastructure from Siemens makes the world a more connected and caring place - where resources are valued, where impact on the world is considered, where sustainable energy is delivered reliably and efficiently. It provides the flexible infrastructure to allow society to evolve and respond to changing conditions. Technology and the ingenuity of people come together to be at one with our environments and to care for our world. We do this from the macro to the micro level, from physical products, components and systems to connected, cloud-based digital offerings and services. Siemens offers a broad portfolio of grid control and automation; low- and medium-voltage power distribution, switching and control; and building automation, fire safety and security, HVAC control and energy solutions.What this role is all about !1. Sound design understanding and knowledge of integrated building management systems2. Would be additionally involved in business development activities.3. System Competency- Building Management System in Pharmaceutical, Fire Alarm, CCTV NVR based system, IT Networking, AutoCAD experience.4. Expert candidate with min 8-10 years of experience in design 5. Areas to travel- Except Mumbai rest of Maharashtra, Goa & Indore.6. Meeting consultant & customer to understand Project Technical Design Requirements.7. Willingness to travel for consultant, customer meeting at site or respective locations8. Supporting the current operations team on BMS design guidance for ongoing projectsThis role is based in Pune, where you'll get the chance to work with teams impacting entire cities, countries - and the shape of things to come.Make your mark in our exciting world of SiemensWe're Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and imagination, and help us shape tomorrow.Find out more about Smart Infrastructure at: https://new.siemens.com/global/en/company/topic-areas/smart-infrastructure.html and about Siemens careers at: www.siemens.com/careersSalary: . Date posted: 04/19/2024 09:21 PM