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Technical Support Engineer
, pune, IN
TECHNICAL SUPPORT ENGINEERLocation: Pune (Hybrid or Home:based)Position Summary:Bentley Systems is seeking a talented individual to become a valued member of our Product Support team as aTechnical Support Engineer (TSE).The role requires providing technical assistance to our users, via our web:portal and phone system, for a mission:critical Document Management Product.This is a hands:on position that interfaces with our users, Development team, Professional Services colleagues, and the Sales department.Responsibilities:Provide technical diagnosis and resolution to reported issues regarding ProjectWise.:Advise and educate users on accurate ProjectWise workflows.:Properly escalate unresolved issues to the appropriate internal teams, acting as a liaison between users and Product Management/Development.:Maintain accurate updated notes and details on user issues.:Document software defects and create technical knowledge in the form of Knowledgebase Articles or Communities Posts.:Communicate with team members regarding current/ongoing issues via daily scrum team calls.:Work in a fast:paced environment while collaborating with internal and external stakeholders. Qualifications::Bachelor's Degree with atleast 2years of experience in Product Technical Support and exposure to Global user interactions.:Beginner to Intermediate knowledge of relational databases: Microsoft SQL Server or Oracle.:Beginner to Intermediate knowledge of IIS (Internet Information Services),:Intermediate knowledge of Networking (DNS, TCPIP, FQDN, cluster environments):Intermediate knowledge of Windows Operating System (Server and Client) with respect to administration and debugging.:Ability to ask targeted questions to understand product issues quickly and efficiently.:Strong critical thinking/troubleshooting skills.:Excellent written and verbal communication skills.:A motivated self:starter with a user first approach and desire to solve problems.:Professionalism, patience, friendliness, and clarity, when providing responses both Internally and Externally.:Emotional intelligence when talking with users and the ability to methodically document information.:Exposure to answering queries via a Customer Relationship Management (CRM) system and Public Community forums.:Ability to work well with Global colleagues in a team environment.:Ability to manage time effectively by, prioritizing, scheduling, and delegating tasks to ensure they are completed within expected timelines.Though not required, these are some good skills to have::Product knowledge ofProjectWise or similar Document Management Systems such as: SharePoint, Documentum, Vault, Aconex, etc.:Prior experience with CAD Software Tools such as: MicroStation, AutoCAD, Revit, Civil 3D, etc.Daily Activities/Tasks::Review individual backlog and prioritize aged and escalated issues.:Reproduce issues in:house on test systems (Virtual Machines) to isolate the cause of the problem.:Monitor the Team queue and select issues in the order of priority, impact, and duration.:Update and follow:up with users via our web portal and phone system on existing issues.:Engage on Team Scrum calls to discuss issues and liaison with the team.:Adhere to Phone Queue Schedule and ensure phones are always manned and voicemails processed.:Contribute to Bentley Communities to provide public information on product workflows and answer user queries.:Update the Team Technical Knowledge Base and share updates with the team.:Reoccurring Product training through internal Pathways, Wikis, videos etc.:Communicate potential Defects/Enhancements to the Product Management/Development teams.:Provide a handov
Software Engineer (Cryptography fundamentals, HSM, Public Key Infrastructure, ECUs)
, pune, IN
As a Software Developer this role will focus on developing and implementing Vehicle Software functionality and drive global projects in the Vehicle Software Delivery area. This role will be a member of the team that focuses on Vehicle Software Delivery for our PACCAR TrucksKey Responsibilities::Actively develop and maintain our applications that enable telematics, over:the:air software updates, and our service tool solutions that program software on our PACCAR vehicles.:Work with other PACCAR Divisions to understand, design, and implement features for the manufacturing environment where we build trucks as well as solutions that aid our aftermarket trucks.:Coordinate with business stakeholders to understand the program and relevant user stories.:Design and develop solutions to meet business requirements and acceptance criteria.:Troubleshooting and systems administration.:Support SOX and IT Security guidelines to ensure all systems are kept in compliance.:Identify dependencies between projects and other systems.:Accurately estimate the time required to complete technical tasks and deliverables.:Communicate effectively with business analysts and internal teams to deliver product's technical requirements like web service, screen, interface, and GUI designs.:Work as part of an Agile Team to deliver projects that meet customer expectations and achieve desired business benefits.:Monitor problem tickets and support resolution for supported applications.:Identify recurring issues and propose long:term solutions.:Perform telematics, diagnostics testing, and over:the:air software updates.Skills REQUIRED:Education Requirements: :4 years' bachelor's degree in computer science/MIS/Engineering, or related field.Technical / Professional Experience Requirements: :4+ years of software development and application support experience.:Strong understanding of Object:Oriented programming, SOA concepts, and SOLID Design Principles.:Sound knowledge of Cryptography fundamentals, Hardware security module (HSM), and Public Key Infrastructure.:Proven expertise in secure web development (Web Applications, Web API, Web Services).:In:depth knowledge of software design, application security, and testing methodologies (including test:driven development and test automation).:Experience with automotive and Embedded security.:Experience with queuing technologies.:Read and understand Motorola S record / Intel Hexfile.:Track record in crypto primitives (HASHING / Digital Signatures).:2+ years of programming experience : .NET Core, ASP.NET Core, C, Angular, JSON, XML, RESTful web services, WCF, SQL/TSQL : SQL Server.Skills DESIRED::Familiarity of AWS and Azure.:Familiarity with Angular/TypeScript:Experience in automotive and embedded engineering is a plus.:Experience with test:driven development.:Experience in Agile Scrum framework and Azure DevOpsCOMPETENCIES AND BEHAVIORS::Excellent problem:solving skills and written and verbal communication skills.:Able to work effectively in a team environment with little or no supervision.:Able to prioritize and track multiple initiatives concurrently.:Embody and promote PACCAR ITD values of Teamwork, Continuous Improvement, Commitment, Openness, and Learning.