Customer Solutions Architect Salary in Mumbai - PayScale

The Workforce Activity Data Utility ('WADU') is part of the Chief Administration Office's Strategic Initiatives organization ('CSI'). CSI includes a portfolio of cross-LOB initiatives supporting the Global Operations agenda of the Firm. WADU is at the forefront of data driven decision making and is focused on building out a new firm-wide capability that unlocks the potential of our Workforce Activity data to enhance our strategic and investment decisions. It is used firm-wide for numerous different use cases. The WADU Data team in India is fundamental to its success. The team's role is to ensure the accuracy of data, handling new and existing data supplier and strategic data distribution. We understand the critical need to represent these numbers with integrity and confidence to tell an unbiased story. We value thought leadership, creativity, and logical thinking. Most of all we value team membership. Migrating WADU data to AWS is an important and high visibility project. Our technology counter parts are heavily involved in this migration journey. However, it's also important that the WADU business view is equally represented in the decision making. The successful candidate will jointly own the AWS business strategy and WADU API strategy and work in close collaboration with the Technology team on the AWS migration.Key responsibilities Managing and performing the integration activities required for WADU integration with E360. Ensure WADU data offerings are reflected in E360. Ensure the right policies against WADU's data offering are applied in E360. Working with WADU engagement and WADU Logic team to establish the WADU Data offering. Driving the Understanding that good data is foundational. Driving awareness around Immuta and starburst within the team; Help and guide the team members in developing Starburst specific skillsets. Building strong relationship with stakeholders like WADU and HR Product and Technology, JADE teams, Chief Data Offices. Partnering with local management and global management and team members alike Required qualifications, capabilities, and skills In depth knowledge in Data Management Practices and Public cloud service offering. 10+ years in a Data Management/ Data Infrastructure related role and should possess expert level understanding of Databases, Data securities, Query Engines, server and storages. Self-starter with ability to manage own workload and deliverables. Must be a team player. Excellent stakeholder management skills. Expertise in working with data to query, be curious with data and have a sensible regard around data accuracy. Data interrogation and Quality checking. Strong entrepreneurial spirit, team-oriented nature with clear ownership mentality. Ability to communicate clearly and confidently across multiple aspects of the organization at all levels; confidence in communicating with management. Preferred qualifications, capabilities, and skills Encouraging curiosity and thinking. Curious and should have a hands-on approach when working on a problem. Strong inter-personal skills with ability to forge strong relationships with key stakeholders including technology partners. Excellent oral and written executive-level communication and presentation skills. Effective organizational and project management skills. Experience as a Business architect or a Data Architect will be preferred. About usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamOur professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.Salary: . Date posted: 04/02/2024 10:23 PM

BASIC QUALIFICATIONS - 9+ years of experience in Data Center Operations, IT Operations or similar roles - 6+ years of experience in managing managers. The ideal candidate must have team, organizational and planning skills, as well as stringent time management skills to balance workloads in a complex and dynamic environment. - 4+ years of experience with collecting and reporting key performance metrics and/or data modelling to continuously measure and improve operational status quo.DESCRIPTIONData Center Operations Manager for the world's biggest Cloud Infrastructure.Amazon Data Services India Private Limited ("ADSIPL") is growing rapidly, and we are looking for a Data Center Operations Manager to join our expanding Infrastructure Operations team.We are currently expanding our infrastructure management team and we are looking for a senior manager with experience in people leadership, a strong technical understanding of data center operations and infrastructure, and the drive and vision to take ADSIPL Data Center Operations into the future.The Data Center Operations Manager is a senior leadership role for our compute operations teams within an AWS region. They will have managerial responsibility for safety, security, availability, scaling, costs and efficiency for their department. They lead the team that is installing, maintaining, and de-commissioning network and server equipment in a safe, secure and cost-effective manner across the region. The Data Center Operations Manager must manage across each function but also have the ability to dive deep into any given function as needed.The successful candidate will be a highly driven, self-managed individual who demonstrates initiative and proactively seeks solutions to problems. The candidate will have a strong understanding of network and compute architecture and have experience managing repair requests in a high volume environment, as well as managing response to high severity events. They will have a strong track record of developing talent, and managing performance of their team and organization. They will be creating, tracking and controlling budgets; strategically planning through use of metrics; sponsoring, reporting and delivering large projects while proposing technical solutions to complicated problems. This position requires a candidate with the proven ability to drive continuous improvement and the ability to keep pace with our explosive growth while motivating others to meet the challenges of an extremely deadline-driven environment. Key job responsibilitiesAbout The Role:• Lead and supervise a team of Data Center Managers and Engineers across multiple data centers, installing, maintaining and decommissioning network and server hardware Oversee the safety, security, availability, quality, and performance of the team, while driving a positive customer experience. Strategic planning and forecasting; manage team and individual performance; delivering performance reviews, and address staffing needs Carry out supervisory responsibilities in accordance with the organization's policies and procedures Mentor, train and develop career progression for direct reports and members of the organization Obsess over team learning and development, both from a technical/functional and soft skills (critical thinking, emotional intelligence, and adaptability) development perspective Coordinate support of change management resources in partnership with electrical and mechanical operations teams Develop, improve, and share operational best practices across the region and with peers globally Ability to oversee and manage complex projects for delivery against tight timelines to exceed customer expectations. We are open to hiring candidates to work out of one of the following locations:Mumbai, MH, INDPREFERRED QUALIFICATIONS- 5+ years of cumulative experience with information technology infrastructure domains such as compute server platforms, storage server platforms, server components, network devices, cabling best practices and IT service delivery principles and best practices- 4+ years of experience managing geographically dispersed teams - 3+ years of experience implementing LEAN/6 Sigma methodology (continuous improvement, 5 Whys, Root Cause analysis, etc.)- 3+ years of data driven experience to demonstrates initiative and proactively seeking solutions to problems - 3+ years of experience in excellent verbal and written communication- 3+ years of project management experience - 5+ years experience working with Linux or Unix systems administration or Network Operations - Proficiency in Microsoft Office - Word, PowerPoint, Excel, VisioSalary: . Date posted: 04/08/2024 10:32 AM

You are a strategic thinker, passionate about designing and building creative solutions on the Anaplan platform with a proven track record for successful delivery.As an Anaplan Solution Architect in our Corporate sector, you will spend your time solving complex problems at the intersection of two dynamic industries: Finance and Technology. Demonstrating thought leadership, you will design products that change the way our stakeholders across the Office of the CFO operate. Leveraging a deep understanding of the Anaplan platform supplemented by Finance domain knowledge, you will build scalable solutions that optimize the use of data assets and advance platform capabilities, demonstrating the art of the possible. Our purpose is to innovate, deliver and apply solutions to problems, driving sustainable change. We are looking to add new team members that can bring a unique blend of business (bank financials) knowledge and technical (automation tools) skills to turbo-charge our momentum. If you are intellectually curious and have a passion for driving solutions across organizational boundaries, you may be the perfect fit for our team. Job Responsibilities Collaborate with cross functional teams to design and implement end to end solutions in Anaplan, converting business problems into creative solutions Contribute to a team of high-performing Anaplan professionals that deliver quality solutions with high rates of user adoption Leverage business knowledge and expertise in Anaplan to drive process transformation Be proactive in learning new technologies to evaluate and recommend solutions and architecture including integration with APIs, Python, AI/ML technology and with other enterprise applications Maintain strong controls in close partnership with internal functions and in accordance with company policies Required Qualifications and Skills Certified Anaplan Solution Architect with minimum 3 years of relevant Anaplan experience Ability to contribute to a vision with a focus on ongoing innovation Ability to take a complex issue and break it down into simple, manageable steps or achievements Ability to collaborate with global teams and deliver in a fast paced, results driven environment In depth knowledge of Financial Planning and Modeling Ability to articulate complex concepts clearly to varied audiences with strong product demo skills Experience working in a product environment with knowledge of Agile methodologies and the Software Development Life Cycle Preferred Qualifications and Skills Experience modeling data and using data transformation tools on large datasets is a plus Experience with UX Design is a plusAbout usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamOur professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.Salary: . Date posted: 04/10/2024 10:31 PM

A career with us is a journey, not a destination. This could be the next best step in your technical career. Join us. As a Lead Architect at JPMorgan Chase within the Consumer and Community Banking, you are an integral part of a team that works to develop high-quality architecture solutions for various software applications on modern cloud-based technologies. As a core technical contributor, you are responsible for conducting critical architecture solutions across multiple technical areas within various business functions in support of project goals.Job responsibilities Engages technical teams and business stakeholders to discuss and propose technical approaches to meet current and future needs Defines the technical target state of their product and drives achievement of the strategy Participates in architecture governance bodies Evaluates recommendations and provides feedback on new technologies Executes creative software solutions, design, development, and technical troubleshooting with the ability to think beyond routine or conventional approaches to build solutions or break down technical problems Partners / Collaborates with application development teams to ensure efficient, secure, scalable, stable design and code Identifies opportunities to eliminate or automate remediation of recurring issues to improve overall operational stability and performance of software applications and systems Leads evaluation sessions with external vendors, startups, and internal teams to drive outcomes-oriented probing of architectural designs, technical credentials, and applicability for use within existing systems and information Required qualifications, capabilities, and skills Formal training or certification on software engineering concepts and 5+ years applied experience. Advanced in one or more programming language(s) like Java, Python Demonstrated proficiency in building Microservices on cloud / distributed environments Experience in Architecting & building highly scalable, fault tolerant, distributed system. Experience in designing and building batch and streaming pipelines to process data Experience in UI/UX Architecture - Frontend application Design using React or Angular Hands-on practical experience delivering system design, application development, testing, and operational stability Proficient in all aspects of the Software Development Life Cycle including automated end to end and performance testing. Advanced understanding of agile methodologies such as CI/CD, Application Resiliency, and Security Practical cloud native experience, preferably AWS Ability to evaluate current and emerging technologies to recommend the best solutions for the future state architecturePreferred qualifications, capabilities, and skills Experience in modeling languages like UML or C4 model and knowledge of EA frameworks like TOGAF is preferable AWS Certification preferred Mobile Native Design and Architecture experience is preferred - iOS and AndroidAbout usJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.Salary: . Date posted: 04/10/2024 10:28 PM

BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of working cross functionally with tech and non-tech teams experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Bachelor's degree- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience defining program requirements and using data and metrics to determine improvementsDESCRIPTIONAWS is seeking for an experienced, highly resourceful, and business-oriented Project Manager to manage cross-function programs at its Data Centers. The individual is expected to collaborate with multiple stakeholders across the IN Data Center ecosystem. The role also requires proficiency around designing long-term strategic solutions while managing and continuously improvising periodic business review cadences. The individual should have excellent document writing, data-analysis, and MS excel skills.The level of ambiguity in this role requires the individual to assess and collaboratively determine the best strategies of operational excellence and coherence between multiple inter-dependent functions. The role provides extensive learning opportunities within the realm of Data Centre industry and the individual is expected to be well versed (or willing to learn) in tech-level nuances across the functions of electrical, mechanical, IT, and computer science. This role will cover a wide range of deliverables - from strategic contracts management to input on day-to-day operations. This position will be responsible for the service deliveries including the ones through service partners & vendors supporting the services. This position will also be responsible to have a close check on the operational expenditure to maintain the same within budget and also expected to explore and drive initiatives on improving efficiency, cost and overall turnaround time. This position will liaise with the business teams, procurement, finance, legal, vendors, tax, security, EHS etc. to support the overall site business operations.Project Manager will be responsible for (i) Execution of review cadences within IN Infra Ops, (ii) Spearheading projects around the global best practices and implementing them within Infra Ops, (iii) Identifying key strategic opportunities that exist within the ecosystem and utilize their SME knowledge to implement the same, and (iv) leveraging stakeholders to deliver collectively as Infra Ops teams.Key job responsibilities• Collaborate with site Facility Managers, HR, Legal, Safety, Security, Finance and EHS to ensure that all sites are business compliant. Conduct quarterly audits, document findings and drive/ assist action plans for prompt closure. • Develop, cultivate and own key relationships with third party service providers and vendors except for MEP services. Manage third-party contractors/vendors engaged in operating and maintaining properties. • Provide admin related support to the Cluster Manager. • SPOC for communication and employee engagement programs. • Coordinate and organize region-level programs, weekly or monthly newsletters.• Drive consistency across all the sites with respect to processes and mechanisms. • Collaborate with cross-functional partners to ensure business continuity including new hire on-boarding and training programs.• Preparation of annual budget, oversight and management, with emphasis on managing spend of vendor partners.• Drive outsourced providers to deliver continuous improvement and innovations, raising the bar in conjunction with all stakeholders to provide a workplace environment that delights our customers.• Monitor developments in external regulatory environments and work with partners to flag and advise on any possible business impacts.• Should be capable to take up the projects in the mid-way and cope up with a minimum time difference.We are open to hiring candidates to work out of one of the following locations:Mumbai, MH, INDPREFERRED QUALIFICATIONS- 3+ years of driving end to end delivery, and communicating results to senior leadership experience- 3+ years of driving process improvements experience- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization- Experience building processes, project management, and schedules- Master's degree in management, business administration, economics, engineering, marketingSalary: . Date posted: 04/16/2024 10:26 PM

Job Responsibilities: Proficiency in business applications, data lifecycle, analysis and management Ability to liaison between lines of business and the development team, while working with a wide range of stakeholders and collaborating across many domains Author business requirements and other supporting materials to detail business needs Partner with technology to translate use case models into accurate and complete business user stories, requirements, and document process flows (Visio, PowerPoint) Facilitate requirement sessions with Product Owners, Architects, and business users Analyze, define, document, and prioritize business and functional requirements for development of target state products, processes and technology to meet AWM CDO's objectives Articulate and document process flows including customer interactions, operations interventions, end to end flows and data handoffs to identify creative and timely solutions to key program challenges Collaborate with product owners to design measurable acceptance criteria and drive clear definitions of done. Form excellent working relationships with all involved teams at various levels of seniority Provide regular progress updates and ensure escalation of any serious issues Provide ideas on improving existing business processes to achieve system and process enhancements and efficiencies. Support the execution of large scale, multi-year program deliverables related to specific workstreams (i.e., applications) and build robust program management skills Participate in Firmwide and AWM Governance forums, lead meetings and drive action to address requirements Collaborate on developing repeatable and sustainable data management processes including classification Develop subject matter expertise in records management (firmwide retention requirements, firmwide tools, AWM record types) Develop metrics, reporting and presentation materials that include key messages, control and operational effectiveness, and overall status Build strong network with key stakeholders including AWM Businesses, Other LOB peers, Technology partners, Firmwide Records Management Program and Compliance Partner to identify and resolve issues for key stakeholders Understand firmwide Records Management Policy/Standard/Procedure in order to advise AWM stakeholders on managing data from creation to destruction Critical to rollout and maturity of the records management governance processes across AWM - including facilitation of application / information owners in classification of data, contribute to training materials and tools and serve as data retention and destruction SME Facilitate collaboration and information sharing among business and technology stakeholders to enable efficient execution and identification of best practices for Data Retention and Destruction Solicit input from business constituents and contribute to long-term strategic solutions for business partners Collaborate on development of effective senior management presentation materials and metrics relating to project progress, recommendations, and decisions Serve as a point of contact for the escalation of records management risks and issueRequired Qualifications, Skills and Capabilities: 5+ years of relevant experience (e.g., Business Analysis, Data Management, Project Management, Consulting, financial services) Previous experience in strategic and tactical initiatives: Ability to identify problems, propose solutions and own deliverables Solid organizational skills including attention to detail, time management and multi-tasking Strong critical thinking, problem-solving and analytical skills Excellent communication skills (verbal and written) including ability to present concise, direct and timely communications to management and appropriately escalate Ability to shift perspective from high level 'big picture' to low-level detail Ability to communicate with both business and technology partners on data and technology concepts Independent, organized, self-motivated and a team player. Adaptable to work in an evolving and changeable environment. Advanced skills with the core MS Office suite (Excel, Word, and PowerPoint); About usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamJ.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.​Salary: . Date posted: 04/16/2024 10:24 PM

Are you ready to identify new opportunities and bring forth new process improvements to help automate the functions for new technology platforms? Our team is a highly-collaborative inclusive environment where we value relationship-building, strategic thinking and solution-oriented members.As a Data Domain Architect Associate a part of the Analytics Solutions and Delivery (AS&D) team within Workforce Planning, you will be responsible for with delivering report automation and visualization that supports multiple Workforce Planning functions. Projects engaged by the AS&D team can be complex, data intensive, and of a high level of difficulty that have significant impact on the business.Job Responsibilities: Contribute to data mining architectures, modeling standards, reporting, and data analysis methodologies and perform in depth analysis to resolve a business problem by employing the appropriate tools available in the enterprise Identify new opportunities to bring new process improvements and bring critical skillset to automate the functions on new technology platforms. Communicate data findings through engaging stories that are easy to understand Quickly assesses the big picture in complex situations and identify what is critical and implement rapid prototyping & deployment of existing capability to the target state platform. Work with business domain experts to identify data relevant for analysis Develop new analytical methods and/or tools as required Respond to and resolve data mining performance issues. Monitor data mining system performance and implement efficiency improvementsRequired Qualifications, Capabilities, and Skills: Hands on experience for data pull using SQL, SQL tuning, data validation, dimensional and relational data modeling. Understanding and hands on experience of designing and implementing ETL processes Experience using Alteryx, delivering reports and insights, data analytics inference, and visualizations to communicate with partners and stakeholders Experience on Data Migration projects. (Snowflake) Experience with Pythin, PySpark, and microservices (AWS) is good to have Demonstrated proficiency with Microsoft Office (Excel, PowerPoint) Exposure to cloud (AWS/Azure) architecture and Data Lake is a plusPreferred Qualifications, Capabilities, and Skills: Bachelor's Degree with 6+ years or Master's+ with 4+ years of experience operating as reporting and analytics professional with background in either Computer Science, MCA, Statistics, Engineering, Economics, Mathematics, Information Science, or related disciplinesAbout usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.Salary: . Date posted: 04/17/2024 10:29 PM

Do you dream in petabytes? Are you constantly identifying new ways to leverage data to solve unknown problems and answer unasked questions? Would you like to be part of a team that seeks the stories in data that illuminate big investments that will best serve and delight clients? JPMorgan Chase needs curious, passionate data scientists to drive the transformation of data into insights that identify "aha!" moments and enable business breakthroughs. As a Quant Analytics Lead, in the ML Intelligence Analytics organization, you will utilize data analytics and programming skills to assist and contribute to optimizing Chase's machine learning products, while providing insight of the results that were found in the analysis. The role is hybrid manager & hands-on role so we're looking for exceptionally creative, ambitious, "data curious" thinkers who can help extract true business value from the data. From a managerial perspective you will lead a small team of analysts to leverage Chase's knowledge management repository (Chase Answers) to help assisting employees to solve more complex problems and discovery opportunities for customers to self-service information on the repository of information. As a team manager you will also have responsibilities to oversee all MLIO analytics team members in India that support Conversational Insights, Channel Personalization, Real time analytics & agent assistant (Evee). Job Responsibilities: Support & lead partnerships with key Ops stakeholders and Ops Product groups focusing on MLIO Knowledge Management with strong understanding of business drivers, underlying data and processes. Prepare and deliver presentations summarizing sharp insights and conclusions, often for executives, leadership teams and business partners in regularly scheduled analytics meetings. Transform data, reporting, analysis into insight that improves the existing operational processes & applications that impact thousands of front-line specialist. Build a suite of reports that allows Leadership and front-line employees to quickly see relevant pipeline, productivity, and scorecard metrics associated with Knowledge Management usage and tracking. Develop roadmap of advanced analytics initiatives to support achievement within multiple lead channels (focused on agent facing applications & their knowledge management repositories). Create behavioral analytics to understand the specialist and personalize their experience. Identifying, testing and deploying new data types that can give insights and enhance existing prediction capabilities to provide analytically recommendations that align to core objective. Proactively investigate issues and problems in both model building and production phases and document KPI, PoC, workflow, and data sources in clear and concise way. Strong coding and heavy lifting in writing and maintaining Alteryx, SQL, Tableau and Python code. Manage a direct team of 2-3 analysts and oversee additional 2-3 analysts who are supporting other functions. Required qualifications, skills and capabilities: Bachelor's/Master's degree in a quantitative discipline (Data Science/Analytics, Mathematics, Statistics, Physics, Engineering, Economics, Finance or related fields) 15+ years of experience in applying statistical methods to real world problems using SQL and at least one of the following analytical tools: Alteryx, Python, and Tableau Experience with visualization techniques for data analysis and presentation Strong Mathematical/statistical skills by using Alteryx/Python/SQL/Tableau Have a demonstrated ability to think both independently and collaboratively to implement creative solutions that solve business problems, being diligent in the detail while maintaining focus on broader purpose and business objectives Knowledge of advanced statistical techniques and concepts or methodologies: Linear/logistic regression, statistical models, clustering, decision tree and experience in statistical and data mining techniques: GLM , Random Forest, Boosting, text mining, NLP, etc.. Leadership: Mentor and coach a small group of 6 FTEs & drive and able to help in identifying and onboarding talents across industry, mentor newer team members and identify growth opportunities for existing team membersPreferred qualifications, skills and capabilities Experience using cloud services: Azure or AWS etc. Experience in Financial Services or like industry desired Candidate should be able to crisply synthesize data into actionable insights for executive leadership. Have a strong grasp of big data disciplines, AWS, Agile (scrum) methodologies, and new technologies Previously worked in an insights function at a financial services firm or consulting firm supporting Financial firms.About usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.Salary: . Date posted: 04/10/2024 10:27 PM

As a Business Analyst II, you'll be responsible for documenting, reviewing, analyzing, and designing business processes and systems based on user needs, in adherence to established Change Control policies and procedures. You'll work with business partners to ensure consistency in implementing change related to the system, policy, and procedural enhancements that are required to move to a future state. You'll work in an environment that offers a wide degree of creativity and latitude with the expectation of high performance and results. Job Responsibilities: Proficiency in business applications, data lifecycle, analysis and management Ability to liaison between lines of business and the development team, while working with a wide range of stakeholders and collaborating across many domains Author business requirements and other supporting materials to detail business needs Partner with technology to translate use case models into accurate and complete business user stories, requirements, and document process flows (Visio, PowerPoint) Facilitate requirement sessions with Product Owners, Architects, and business users Analyze, define, document, and prioritize business and functional requirements for development of target state products, processes and technology to meet AWM CDO's objectives Articulate and document process flows including customer interactions, operations interventions, end to end flows and data handoffs to identify creative and timely solutions to key program challenges Collaborate with product owners to design measurable acceptance criteria and drive clear definitions of done. Form excellent working relationships with all involved teams at various levels of seniority Provide regular progress updates and ensure escalation of any serious issues Provide ideas on improving existing business processes to achieve system and process enhancements and efficiencies. Support the execution of large scale, multi-year program deliverables related to specific workstreams (i.e., applications) and build robust program management skills Participate in Firmwide and AWM Governance forums, lead meetings and drive action to address requirements Collaborate on developing repeatable and sustainable data management processes including classification Develop subject matter expertise in records management (firmwide retention requirements, firmwide tools, AWM record types) Develop metrics, reporting and presentation materials that include key messages, control and operational effectiveness, and overall status Build strong network with key stakeholders including AWM Businesses, Other LOB peers, Technology partners, Firmwide Records Management Program and Compliance Partner to identify and resolve issues for key stakeholders Understand firmwide Records Management Policy/Standard/Procedure in order to advise AWM stakeholders on managing data from creation to destruction Critical to rollout and maturity of the records management governance processes across AWM - including facilitation of application / information owners in classification of data, contribute to training materials and tools and serve as data retention and destruction SME Facilitate collaboration and information sharing among business and technology stakeholders to enable efficient execution and identification of best practices for Data Retention and Destruction Solicit input from business constituents and contribute to long-term strategic solutions for business partners Collaborate on development of effective senior management presentation materials and metrics relating to project progress, recommendations, and decisions Serve as a point of contact for the escalation of records management risks and issue Required Qualifications, Skills and Capabilities: 5+ years of relevant experience (e.g., Business Analysis, Data Management, Project Management, Consulting, financial services) Previous experience in strategic and tactical initiatives: Ability to identify problems, propose solutions and own deliverables Solid organizational skills including attention to detail, time management and multi-tasking Strong critical thinking, problem-solving and analytical skills Excellent communication skills (verbal and written) including ability to present concise, direct and timely communications to management and appropriately escalate Ability to shift perspective from high level 'big picture' to low-level detail Ability to communicate with both business and technology partners on data and technology concepts Independent, organized, self-motivated and a team player. Adaptable to work in an evolving and changeable environment. Advanced skills with the core MS Office suite (Excel, Word, and PowerPoint); About usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamJ.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.​Salary: . Date posted: 04/18/2024 10:29 PM