Customer Service Trainer Salary in Maharashtra - PayScale

SYX Services Pvt ltdSYX Services Private Limited is a subsidiary of a US based company called Global Industrial Company (NYSE: GIC). We are registered under the Companies Act, 1956, and provide information technology services solely to Global Industrial Company and its subsidiaries located in the United States and Canada. Our operations started in July, 2011 and we are now a 70:member team comprised of Java developers, SAP professionals, .net developers, Oracle developers, a creative team and a Web Chat team. For over 70 years Global Industrial Company through its operating subsidiaries has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North AmericaKey Responsibilities- Address inbound customer questions and concerns arriving and chat- Own the entire interaction with that customer and provide total resolution for their needs- Work with other Global Industrial associates, product managers, and partners to gather information, resolve customer needs, and improve processes- Investigate and resolve customer inquiries related to their orders or shipments- Update systems and document all interactions with customers, associates, and partners- Provide order status, check inventory, schedule returns, file shipping claims, notate accounts, troubleshoot problems, handle complaints, and assist with billing inquiriesCompetencies and skillsDuties and Requirements:- Efficiently and professionally communicate with customers and assist them with their needs- Strong email handling and active listening skills- Excellent written communication and comprehension- Skilled at consistently providing outstanding customer service and following through on responsibilities or promises made to customers- Independent decision:making skills with the ability to handle and resolve complex issues- Conversational, patient and confident demeanor with a positive attitude- Ability to stay composed and objective with an angry customer, and de:escalate issues as needed- Motivated to create and perpetuate a team environment in the workplace and among other associates- Demonstrated ability to complete projects and assignments accurately in a fast:paced environment- Ability to use Windows based systems, email and chat programs, and familiarity with CRM systems and practicesQualifications- 2+ years previous customer service experience in an email based contact center- High school diploma or GED- Experience in a performance:based or metric:driven environmentImportant Facts- This is a combination work from home and in office position- Our email / chat team is available 24 hours a day, 7 days a week- You must have full time availability- Overtime might be required during the week or over the weekend- When working from home you must have an internet connection with a minimum of 10 mbps to handle simultaneous voice and data transmission

Relocation Assistance Offered Within Country154948 : Mumbai, Maharashtra, IndiaAbout Colgate:Palmolive Do you want to come to work with a smile and leave with one as well? In between those smiles, your day consists of working in a global organization, continually learning and collaborating, having stimulating discussions, and making impactful contributions If this is how you see your career, Colgate is the place to be Our conscientious household brands, dedicated employees, and sustainability commitments make us a company passionate about building a future to smile about for our employees, consumers, and surrounding communities. The pride in our brand fuels a workplace that encourages creative thinking, champions experimentation, and promotes authenticity which has contributed to our enduring success. If you want to work for a company that lives by their values, then give your career a reason to smile...every single day.The ExperienceIn today's multifaceted technology environment, it is an exciting time to be a part of the information technology team at Colgate. Our highly technical and innovative team is dedicated to driving growth for Colgate Palmolive in this constantly evolving landscape.What role will you play as a member of the Colgate's Information Technology team?Design, develop and test to create quality solutions on time and within budget. To collaborate with business teams / functional teams and IT counterparts for daily support incidents and project activities in different business areas across all geographies.Ability to understand the requirements related to business problems and transform that into a solution design.Who are you...You are a developer ::Understand and apply Information Technology standards to daily support and project implementation activities:Applying conceptual knowledge of business processes and technology to tackle highly sophisticated business processes and procedural problems:Manage and/or perform the design, build and testing of business applications and its architecture in line with agreed time frames, business requirements and global standards:Maintain production systems reliability through correct utilization of IT standards and governance processes:Review program codes and suggest correction in case of any errorsYou connect the dots ::Support day to day business requirements according to global SLA:Ensure the accurate use of information technology project management methodology to comply with governance practicesYou are a collaborator ::Collaborate with business / functional team, develop detailed plans and accurate estimates for completion of build, system testing and implementation of project:Mentor and coach junior developer resourcesYou are an innovator ::Conduct performance tuning to improve system performance over multiple business processes:Stay updated with the latest technological advancement. Adapt to these changes by self:training and research work and evaluate how / where it can add value to the businessWhat you'll need...(Required):Engineering Graduate with 8+ years of experience:Data Dictionary:Reports : ALV and Classical:Module Pool Programming:Forms : SAP Scripts, Smart:forms, Adobe forms:LSMW, BDC, BAPI, BADI, IDOCS, RFCs:Improvement framework, User Exits, Customer Exits:ABAP : Classes and methods:Experience in WD4A, FPM, Workflow:Experience in developing SAPUI5 applications, Odata services:Knowledge on SAP HANA Development:Good SAP technical architecture knowledge:Strong oral and written communication skills:Ability to identify, analyze, and resolve problems logically:Ability to fix and identify root cause:Should be flexible and adaptable to new technologies:Knowledge on SAP Cloud Platform, SAP API, Python, Go

DESCRIPTIONJob summaryTraining Specialist Job DescriptionAt Amazon, our mission is to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon Last Mile learning team is seeking training specialist to support operations trainings to last mile vertical. Overall responsibility include boosting the competencies of our employees by developing and conducting effective training programs. The person will indirectly help enhance the employee’s workplace performance in conjunction with the company’s core values to meet the goal of organization. Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.Trainer Best Behavior1- Listening to associates and be supportive to managers.2- Answering requests and always gets back to people.3- Lead by example, doing what we say and act how we say.4- Must be approachable.5- Must exhibit the best behavior while at work.6- Always be up to date with the latest techniques, tools, and processes.7- Be right, honest, and be willing to accept mistakes.8- Be willing to push their limits and accept more responsibilities.9- Drive in quality & learning related metrics10- Conducting chime sessions & class room training sessions to the stake holdersKey job responsibilitiesJob Responsibilities:1. Supervise structured learning metrices and also oversee their results for the assigned territory and region.2. Managing live performance metrices end to end for the assigned territory.3. Conducting learning session on new process as well as BQM through ITL or digital learning as per the requirement. Deliver various training courses as continuous learning.4. Maintaining data and analysis through reports on excel (as per business requirement)5. Ensure completion of new hire training program, coaching & other performance improvement programs on time.6. Partners with operations leaders while conducting station audit to check the process compliance and fix the gaps on an immediate basis.7. Identifying learning coaches & certifying them.8. Lead the individual improvement projects to enhance the business performance. 9.Drive Quality & Learning metrics 10.Conducting chime sessions & Class room sessions to the stake holdersWe are open to hiring candidates to work out of one of the following locations:Mumbai, MH, INDBASIC QUALIFICATIONSRole requirements: 1. Experience in customer service and handling projects will be an added advantage. 2. Should be able to translate and add voice over for the given content in regional languages. 3. Provide support to existing data management through analysis and accurate reports. 4. Capability to present intricate information to a variety of audiences. 5. Proficient in MS Word, excel & PowerPoint 6. Graduate in any field. 7. Excellent organization & interpersonal skills. 8. Person should be flexible working on weekends (in case of business requirement) PREFERRED QUALIFICATIONSRole requirements: 1. Proven 5+ years of experience as a Training Specialist/ Trainer in a similar role.