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Professional Trainer Salary in Maharashtra - PayScale
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Customer Service Representative
, mumbai, IN
SYX Services Pvt ltdSYX Services Private Limited is a subsidiary of a US based company called Global Industrial Company (NYSE: GIC). We are registered under the Companies Act, 1956, and provide information technology services solely to Global Industrial Company and its subsidiaries located in the United States and Canada. Our operations started in July, 2011 and we are now a 70:member team comprised of Java developers, SAP professionals, .net developers, Oracle developers, a creative team and a Web Chat team. For over 70 years Global Industrial Company through its operating subsidiaries has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North AmericaKey Responsibilities- Address inbound customer questions and concerns arriving and chat- Own the entire interaction with that customer and provide total resolution for their needs- Work with other Global Industrial associates, product managers, and partners to gather information, resolve customer needs, and improve processes- Investigate and resolve customer inquiries related to their orders or shipments- Update systems and document all interactions with customers, associates, and partners- Provide order status, check inventory, schedule returns, file shipping claims, notate accounts, troubleshoot problems, handle complaints, and assist with billing inquiriesCompetencies and skillsDuties and Requirements:- Efficiently and professionally communicate with customers and assist them with their needs- Strong email handling and active listening skills- Excellent written communication and comprehension- Skilled at consistently providing outstanding customer service and following through on responsibilities or promises made to customers- Independent decision:making skills with the ability to handle and resolve complex issues- Conversational, patient and confident demeanor with a positive attitude- Ability to stay composed and objective with an angry customer, and de:escalate issues as needed- Motivated to create and perpetuate a team environment in the workplace and among other associates- Demonstrated ability to complete projects and assignments accurately in a fast:paced environment- Ability to use Windows based systems, email and chat programs, and familiarity with CRM systems and practicesQualifications- 2+ years previous customer service experience in an email based contact center- High school diploma or GED- Experience in a performance:based or metric:driven environmentImportant Facts- This is a combination work from home and in office position- Our email / chat team is available 24 hours a day, 7 days a week- You must have full time availability- Overtime might be required during the week or over the weekend- When working from home you must have an internet connection with a minimum of 10 mbps to handle simultaneous voice and data transmission
Executive Director - Quality and Training
Michael Page, Mumbai
As the Executive Director - Quality and Training you will be responsible for: Defining the quality strategy for the largest business unit of the organisation. Mapping out the strategy execution up to the tactical level and overseeing delivery and continuous improvement for the quality functionWorking closely with global leadership to create the learning and training ethos within the organisationLeading a team of learning professionals to ensure the dissemination of learning culture across the organisation As a part of global leadership, contribute towards ensuring effective general management and deployment of strategic goals across the organisationAs the Executive Director - Quality and Training you must:Hail from or be ready to relocate to Mumbai City. Working from a different city will only be considered in the case of exceptional talentPossess broad experience in the BPO space. Ideally you should have some time supporting clients in the US Healthcare marketHave a passion for building and leading teams in the quality spaceBe a charismatic trainer, capable of designing great content and strategies for effective communication of the contentPossess at least 5 years of leadership experience (managing managers) with overall minimum 15 years of experience