Network Manager Salary in Hyderabad - PayScale

BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of working cross functionally with tech and non-tech teams experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience defining program requirements and using data and metrics to determine improvements- Experience in complex problem solving, and working in a tight schedule environmentDESCRIPTIONLooking for a career at a company that seeks to be Earth's most customer-centric company? If so, come join us at Amazon.ShipTech is the connective tissue, which connects Transportation Service Providers, First Mile, Middle Mile, and Last Mile to facilitate the shipping of billions of packages each year. Due to criticality of the ShipTech systems, world-wide (WW) Amazon business organizations work with ShipTech every year to deliver their programs for network expansion, operational efficiency improvement, new feature delivery to enhance customer/operator experience, compliance asks, etc. WW requestors submit intakes to deliver: (1) on-boarding new shippers, carriers, and services to the shipping network, (2) facilitating package movement and tracking in Amazon and third-party (3P) network, (3) changes in carrier artifacts like a label and manifest, (4) carrier configurations like routing codes, account ids, and (5) custom tech-builds for meeting business specific asks delivered by ShipTech every year (6) support improvement in the quality of Amazon's worldwide shipment infrastructure by defining the usage, configuration, and standardization of transportation milestonesWe are looking for a Program Manager to be a part of our effort to drive program for improving visibility and tracking capabilities for Amazon shipments. Our mission is to be a partner and enabler to Amazon Operations by improving shipment tracking logic and capabilities for different legs of logistics, customer messaging, validation of transportation milestones, enable logic for automated shipment workflows and improve quality of shipment tracking within and outside Amazon partners. This role gives an opportunity to work closely with Business team, Operations stakeholders, Tech teams, recipient experience teams and Senior Leaders to manage and deliver for Amazon businesses.Key job responsibilitiesKey job responsibilities1. Drive improvement in worldwide shipment infrastructure by defining the usage, configuration, and standardization of transportation milestones. 2. Drive initiatives to improvement accuracy of shipment visibility for improving improve customer experience 3. Conducting evaluation of existing workflows and drive initiative to be Amazon central authority on workflows4. Identify and execute data driven workstreams to identify gaps in current infrastructure (Both tech and business rules) and define future state along with roadmap 5. Improve the worldwide customer experience and operations visibility through accurate and informative delivery status of milestones. 6. Execute our program and project initiatives, while providing great internal customer support and driving consistency, help us continue to support our initiatives, and identify process improvement opportunities 7. Work with a variety of cross-organizational stakeholders which includes worldwide Transportation, ATS, AMZL, Customer Service, Customer Experience, Product, and Tech teams. 8. Communicate project statuses and updates across a global audience. Experience with Program Management in a broad, global organization9. Manage competing priorities and drive alignment with leadership from different teams to implement the optimal solves for worldwide networkA day in the lifeThe ideal candidate must be detail-oriented, have superior verbal and written communication skills, strong organizational skills, able to juggle multiple stakeholders at once, able to work independently, and maintain professionalism under pressure. This role will need to have knowledge in analytical skills and in excel. The Program Manager will be passionate about their work, detail-oriented, and have good problem-solving abilities. This position will drive towards simple, scalable solutions to difficult problems, have project-management skills, and be able to communicate complex analytical results, both written and verbally, in a clear and easy-to-understand way.About the teamWe are a team of program managers who work across 20+ platform tech teams. Our stakeholders are transportation teams across regions. We contribute to several large-scale high-visibility programs each year such as network expansion projects like market place launches and carrier launches, and new feature build outs to provide enhanced customer experience or better operational efficiencies. We also support several compliance programs across our worldwide stakeholders. We are looking for a Program Manager to work with global business customers and our engineering teams to support intake requests related to new carrier on-boarding and ship method integrations.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS- 3+ years of driving end to end delivery, and communicating results to senior leadership experience- 3+ years of driving process improvements experience- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization- Experience building processes, project management, and schedulesSalary: . Date posted: 04/16/2024 09:12 AM

DESCRIPTIONLooking for a career at a company that seeks to be Earth’s most customer-centric company? If so, meet Amazon. Over the past 20 years, Amazon has reinvented on behalf of customers and has become the largest internet retailer and marketplace in the world. Through our entrepreneurial culture, Amazon has developed new technologies and products (like Echo) and, enterprise services (like Amazon Web Services). NOC (Network Operation Center) is the central command and control center for ‘Transportation Execution’ across the Amazon's transportation network. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving, NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time. Responsibilities of a NOC PM We are looking for an experienced Program Manager to coordinate and lead efforts across operations, and program teams. We're looking for a hands-on and motivated self-starter who's passionate about using data to help us measure every area of the business, drive efficiencies, optimizations and influence decision-making. In this role, the manager will work with stakeholders from multiple partner team to manage last mile channel & improve channel performance. From operational perspective, the manager would be expected to lead and manage a team of associates in shift-based (day/afternoon/night) system. The Program Manager would be responsible to evolve the processes and mechanisms with the growing complexities in the network by working across multiple stakeholders like configuration and design teams. The individual will drive improvements to the reporting tools, methods, and processes utilized by the team to increase the availability and granularity of actionable data to internal and external partners. This position also manages the planning and execution of the team’s goals, including segmentation of business goals, measurement of goal attainment, evolving and driving various improvements in Business to increase its effectiveness in driving results. They would drive quality and productivity in the team via continuous coaching and feedback mechanisms, scope out team's career development plans through performance assessment, drive associate engagement through 1-1s and team building activities, dive deep and drive action on insights from connection scores, manage exceptions and prepare dive deeps on escalations from Ops, represent the team in Business reviews (WBRs/MBRs), strategize and implement the associate shift planning and rostering to effectively meet the program requirements. The successful candidate must have very strong analytical skills and expert in excel. Knowledge of SQL would be an added advantage. He/she will be passionate about their work, detail-oriented, analytical, and have excellent problem-solving abilities. He/she will have superb communication and customer-relationship skills, outstanding analytic insight, and be a passionate advocate of operations team to other stakeholders.. They will drive towards simple, scalable solutions to difficult problems, have excellent project-management skills, and be able to communicate complex analytical results, both written and verbally, in a clear and easy-to-understand way.Key job responsibilities 1+ years of Amazon (blue badge/FTE) experience Has a background in quantitative decision making, ability to drive business/operations metrics, and driving adoption of different tools and resources. Exceptional written and verbal communication skills with the ability to create compelling positioning / messaging strategy and present complex information clearly and concisely High attention to detail and proven ability to manage multiple, competing priorities simultaneously with minimal supervision Strong analytical, mediation and problem resolution skills. · Has managed critical operational processes, with end to end business responsibility Demonstrated leadership with a bias towards action, supporting a culture of ownership and learning Skilled in collaborative management environment, succeeding through regular meetings and clear formal and informal communication with members of the remote and local management teams.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 1+ years of employee and performance management experience- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidaysPREFERRED QUALIFICATIONS- 1+ years of performance metrics, process improvement or lean techniques experience

DESCRIPTIONAmazon Transportation Services is looking for Manager II, Supply Chain in our ROC (Relay Operations Center) team in India (HYD). This center supports our European and North American Middle Mile Linehaul network. The ROC team addresses disruptions in the Middle Mile network, supporting drivers and carriers faced with unexpected events (poor weather, road closures, unexpected surges in volume, mechanical breakdowns, etc.) to allow them to deliver packages safely and on time.Key job responsibilitiesAn ideal candidate has a background in Supply chain/logistics with excellent leadership and management skills. (S)he has the ability to pull and analyze data with ease, has eye for detail, good understanding of concepts and methods along with process knowledge with proven track record of reducing the occurrence of problems through proactive root cause elimination. This job will require exceptional communication, presentation and influencing skills while working in an environment with some ambiguity.A day in the life Ability to lead team as well as projects and influence all levels of management to re-engineer business processes and drive change management to successfully conclude the project on time. Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed. Development of countermeasures and real time process improvements to address team deficiencies identified through data deep dive and observation. Ability to scope out business and functional requirements for the Amazon tech teams to improve exiting software systems and tools or create new features/tools. Systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions. Excellent communication, both verbal and written as you will be required to communicate with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers)We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 3+ years of team management experience- 3+ years of supply chain experience- 3+ years of working cross functionally with tech and non-tech teams experience- Bachelor's degree- Possess knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQLPREFERRED QUALIFICATIONS- Experience implementing repeatable processes and driving automation or standardization- Experience in data mining, data management, reporting, and SQL queries- Experience in leading projects and programs in an operational setting- Experience defining program requirements and using data and metrics to determine improvements

When everything's connected, how we connect is everything… and we'd like to connect with you too! We are looking for you to help us deliver exceptional customer experiences as a Network Escalation Engineer.At TTEC, we help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.TTEC, a 50,000 employee, global customer experience pioneer, is opening a new information technology and data science center of excellence in Hyderabad where you'll have the opportunity to get in on the groundfloor of this expansion.As a technologist, we know you're in high demand. And we know it's important you find the right fit for your future. Have ideas you want to contribute? We're listening. Looking for exposure to different clients, different technologies? It's what we do. Want to make an impact on the future? We're innovating every day. Teamwork key? You'll have the opportunity to work on global projects with a knowledge-thirsty, international team. Join our inclusive IT team and you'll help create meaningful employee experiences that drive memorable customer experiences.Position Summary: Under direct supervision, responsible for the implementation of engineering, configuration, installation, maintenance and upgrade of the local area network (LAN) and/or wide area network (WAN). Provides technical support to various departments and users with regards to the LAN/WAN. Operates under direct supervision, with latitude for independent judgment. Serves as a team member of the network engineering team. Key responsibilities:Responsible for the implementation, testing and training of new communication projects and initiatives.Performs the analysis, design and development of new LAN/WAN initiatives.Responsible for integrating business systems within the corporate information technology environment. Coordinates with Management and Technology Managers/Engineers to resolve issues relating to LAN/WAN. Provides support to the technical operations groups and Network Operations members.Implements new technologies in the areas of network resiliency, network convergence and speed, network monitoring and alertingComplies with policy and standards globally for Teletech data network Responsible for creating and maintaining documentation for all assigned Enterprise network designs. Capable of project managing technical projects, and communicating status to CustomersFlexible person with the ability to manage stressful situations and adapt to rapidly changing environments and requirements.Ability to thrive in a fast paced, multi-cultural, customer-oriented environment.Ability to work days, evenings, and weekends as required; 24x7 support.Exceptional documentation and communication skills.Other duties as assigned by managementRequirements: Working knowledge and implementation skills of Cisco’s Switching, Routing and Security products. Working knowledge of Voice Over IP; experience with Cisco and Avaya VOIP Products. Working knowledge of IP Routing, Quality of Service technologies with demonstrated implementation in a large enterprise organization.Working knowledge of F5 BIG-IP with implementation experience in a large enterprise organization.Willingness to undertake self-study to rapidly advance knowledge of industry and company standards/directives. AA/AS degree or equivalent experience2-3 years of experienceWorking knowledge of LAN/WAN systems, networks, and applications Certifications: Network +, CCNA a plus or equivalent experience Employment Requirements: TTEC requires all employees hired in the India to successfully pass a background check including employment credentials, education, permanent and current address verification and if applicable, immigration and work permit documentation as a condition of employment. Depending on location and client program, a drug test may also be required as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. You will be asked to share with TTEC as well as its representatives, all such personal information that it may require to conduct such background verification and also agree to TTEC and its representatives collecting and storing such personal information and transferring the same, whether in India or abroad.

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Salesforce Industries' goal is to deliver rapid, value-driven customer solutions for complex business problems. Our Manager and technical Consulting role plays a meaningful part in managing, training, and building the careers of our technical consulting team. We are key players in this objective, as they can use Industry Cloud functionality to deliver customer requirements quickly with minimal customisation. ResponsibilitiesYou'll be responsible for handling, training, and mentoring our Technical Consultants so they can implement successfully in turning the program design of our Solution Architects and Technical Architects into a configured solution that meets the customers' needs.Our customers expect easy-to-use applications that drive down agent handling times, enhance the user experience, and integrate seamlessly with their other systems and tools. And that's where you come in! You'll help us bring the wow factor to our customer deployments - improving the Industry Cloud product to deliver user-friendly, innovative web, and mobile apps that are tailored and branded for the specific customer.Salesforce Industries is growing significantly and looking to expand its Customer Success team by hiring passionate and hard-working Managers for our Developers and Full Stack Engineers.Working predominantly with Agile scrum teams, your team will be building out complex business processes using Industry Cloud technology and the toolkit of the Force.com platform. Your primary responsibility will be to lead, train, mentor, and improve the delivery capabilities of our Technical Consulting team.Working closely with the delivery manager teams, technical consultants, and Salesforce University teams to ensure efficient onboarding training for our technical consultants and ensure the ongoing training and success of our team.You'll report directly to the Sr. Manager/Director of the India Development Center and have up to 10-15 direct reports under your scope of responsibility. You will be required to deliver technical work on projects at 50% utilization and balance that with leading your team of Technical Consultants.Working closely with Delivery Managers, Functional Solution Architects, and directly with clients and IT development staff to architect technology solutions to meet client needs and ensure the software product is proven accurately and the go-forward solution is easy to maintain and meets standard processes. This includes a lead role in project discovery and definition workshops, contributing to creating scope and development estimates and documenting requirements and designs.Effective in understanding business needs and distilling the information into business and technical requirementsCollaborate with internal partners (sales/pre-sales, engineering, other services teams, etc.) to help customers improve the value of their Salesforce Industry products and services.Designing ground-breaking technology solutions and working directly with customers to meet their business requirements in accordance with industry-standard processesResponsible for the application design, development, and support of Salesforce-related projects. The candidate must demonstrate dynamic leadership in the full life cycle of the software development environment.Through the use of UML diagrams, design documentation, and best-practice methodologies; the candidate will be responsible for the detailed design of Salesforce-related projects from inception through production support.Responsible for ensuring that the system accurately meets the defined expectations of the business unit, ensuring that proper testing is implemented, and performance requirements are closely supervised by working with the development teams.Responsible for creating, delivering, in a timely and accurate fashion, CRMs and workflow solutions using Salesforce/Apex, Visualforce, Lightning, LWC, and J2EE technologies.Advocate and implement standard process development methodology to drive quality delivery of enterprise solutions.Experience :Extensive experience and understanding of the Insurance (General or Health) Sector and the need for digital disruption.A foundational understanding of the individual, small group, large group, medicare plans supporting medical, dental, vision offeringsA solid understanding of Payer & Provider Sector Network Management of Healthcare & Salesforce Health Cloud Data ModelExperience delivering Member Care & Patient Management solutions to Healthcare customersIn-depth understanding of key health and insurance principles, including insurance product configuration, rating models, Policy fulfillment, Policy administration, underwriting, claims processing, provider network management, etc.8+ years of experience working on deployment teams, ideally using Agile development techniques.Proven track record of successful delivery of customer projects, preferably enterprise CRM implementations for Health/Insurance clients.Experience leading teams in the analysis of sophisticated problems, and the design and implementation of related solutions.Experience in Salesforce (SFDC) CRM with end-to-end implementation experience. Salesforce.com integration experience, including between different business systems as well as working with integration tools.Solid experience with configuration, customization, and programming with APEX APIs, APEX Triggers, Apex classes, APEX Web services, API, AppExchange deployment, Salesforce.com s-controls. and implementing new instances of Salesforce.com from scratch.Additional Salesforce.com experience includes Workflow Alerts and Actions, Approval Workflow, Process Builders, and Lightning Flow.Strong practical deployment knowledge of Lightning, VisualForce, Flex, and LWC.Ability to define the system landscape, identify gaps between current and desired end-states, and deliver a CRM solution.Understanding of DevOps and Release Management for large-scale transformation projects.A self-starter, adept at picking up new skills and technologies, and eager to break new groundGood communication skills to connect with customers, partners, and internal team membersQualificationsExperience leading professional consulting teams delivering large enterprise-scale Salesforce implementations.Experience in agile and hybrid SDLC models including full lifecycle deployments.10+ Years of experience leading Salesforce technical consulting projects and handling individual contributors.5+ years experience in Project Management Roles. Experienced in leading external client projects in positions of growing responsibility in the delivery of business consulting and systems development.3+ Years of experience implementing enterprise software packages2+ Years Implementing Salesforce CRM Projects including Sales Cloud and Service CloudConsistent track record of training and coaching junior consultants to thrive in a professional consulting environment as well as assisting direct reports in the definition and attainment of individual goals.A good understanding of user interface design principles, with a consistent track record of creative Salesforce developmentYou'll have experience working with a variety of technology and the ability to multi-task between different projects and workflow stagesYou'll have experience working on deployment teams, ideally using Agile development techniquesYou'll be passionate about developing apps that are both eye-catching and intuitiveYou'll be a self-starter, adept at picking up new skills and technologies, and eager to break new groundGood communication skills, equally comfortable with crafting emails as delivering a technical presentation or demoYou'll be a self-starter, adept at picking up new skills and technologies, and eager to break new groundYou are a technical guide with Full-Stack Engineering and Salesforce Development including HTML, CSS, JavaScript, Apex, LWC, etc. as you will serve as an escalation point for your team of Technical Consultants; Build credibility and trust within the Salesforce Industries professional services group.Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)- Salesforce.com Certification RequiredTECHNICAL SKILLSIn-depth knowledge of Health and General Insurance processes in industry-specific solutions (e.g. product configuration, rating models, quote, policy management, underwrite, claims, provider network management, etc.)Understanding of individual, small group, large group, medicare plans supporting medical, dental, vision offeringsData modeling, Process modeling tools, and standard methodologiesSalesforce Sales/Service Cloud, Health Cloud/Insurance Cloud ConsultantHTML5, CSS3, JavaScript and moreAngularJSJava, SOAP APIs, REST (JSON, XML)Data modelingProcess modeling tools Salesforce.com Certifications (Admin, Developer )PREFERRED QUALIFICATIONSDegree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)Salesforce (Apex, VisualForce, Lightning)Agile SCRUM Master CertificationEPC/CPQ/OMSalesforce Certification - Platform Developer I or more preferredIndustry domain experience in Insurance, Health Insurance, Telecommunication, Energy, and/or the Government sector is idealExperience with the Vlocity suite of products is a plusAccommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/04/2024 03:15 PM

DESCRIPTIONLooking for a career at a company that seeks to be Earth’s most customer-centric company? If so, come join us at Amazon.ShipTech is the connective tissue, which connects Transportation Service Providers, First Mile, Middle Mile, and Last Mile to facilitate the shipping of billions of packages each year. Due to criticality of the ShipTech systems, world-wide (WW) Amazon business organizations work with ShipTech every year to deliver their programs for network expansion, operational efficiency improvement, new feature delivery to enhance customer/operator experience, compliance asks, etc. WW requestors submit intakes to deliver: (1) on-boarding new shippers, carriers, and services to the shipping network, (2) facilitating package movement and tracking in Amazon and third-party (3P) network, (3) changes in carrier artifacts like a label and manifest, (4) carrier configurations like routing codes, account ids, and (5) custom tech-builds for meeting business specific asks delivered by ShipTech every year.We are looking for a Senior Program Manager to be a part of our multi-year effort to develop a vision and support the operational execution for the Global Program team. Our mission is to be a partner and enabler to Amazon Customer Fulfillment, Transportation & Logistics, and Operational Finance, within WW Operations. This role gives an opportunity to work closely with Business, Operations, Tech, and Senior Leaders to manage and deliver for Amazon businesses.The ideal candidate will have successfully led programs in the operations excellence or supply chain analytics space. They have strong analytical skills and expertise in excel. They will be passionate about their work, detail-oriented, and have excellent problem-solving abilities. They will have superb communication and customer-relationship skills. They will drive towards simple, scalable solutions to difficult problems, have excellent project-management skills, and be able to communicate complex analytical results, both written and verbally, in a clear and easy-to-understand way.Key job responsibilitiesAs a Sr. Program Manager you will be responsible for driving cross-functional product design platform capabilities alignment among stakeholders. You will work closely with Product Management and Technology teams as well as various Business Operations and Carrier launch teams to intake new use cases by collecting requirements, scoping, prioritizing and than working with development teams to implement and deploy tech changes . Your role is critical in executing our program and project initiatives, while providing great internal customer support and driving consistency, help us continue to support our initiatives, and identify process improvement opportunities. Successful candidates will have experience with Program Management in a broad, global organization, have experience working with a variety of cross-organizational stakeholders, and be able to juggle competing priorities. This candidate must have crisp communication skills, and have experience communicating project status and updates across a global audience. We are looking for someone who is detail-driven, and has excellent problem solving and communication abilities. Ability to navigate ambiguous programs and a high bias for action are important for this role. A day in the lifeThe successful candidate will have very strong analytical skills and expertise in excel. She/he will be passionate about their work, detail-oriented, and have excellent problem-solving abilities. She/he will be experienced at working with large data sets and managing multiple competing priorities. She/he will have superb communication and customer-relationship skills, and be a passionate advocate of the team and processes to stakeholders. She/he will drive towards simple, scalable solutions to difficult problems, have excellent project-management skills, and be able to communicate complex analytical results, both written and verbally, in a clear and easy-to-understand way. About the teamWe are a team of program managers who work across 20+ platform tech teams. Our stakeholders are transportation teams across regions. We contribute to several large-scale high-visibility programs each year such as network expansion projects like market place launches and carrier launches, and new feature build outs to provide enhanced customer experience or better operational efficiencies. We also support several compliance programs across our worldwide stakeholders. We are looking for a Senior Program Manager to work with global business customers and our engineering teams to support intake requests related to new carrier on-boarding and ship method integrations.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 5+ years of working cross functionally with tech and non-tech teams experience- 5+ years of program or project management experience- 5+ years of delivering cross functional projects experience- Experience defining program requirements and using data and metrics to determine improvementsPREFERRED QUALIFICATIONS- 2+ years of driving process improvements experience- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

BASIC QUALIFICATIONS- 1+ years of employee and performance management experience- Bachelor's degree or equivalent- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Can push and pull wheeled dollies loaded with products up to 100 pounds during shiftsDESCRIPTIONAt Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers Amazon is seeking Operation Manager for its Transportation team. In this role you will be responsible for Setting up the sortation centers in the region which includes identifying & setting up sites to ensure rapid expansions & growth in the region. Essential Functions - Defining, building and responsible for the execution of transportation processes, right from Fulfillment centers to sortation hubs and further to the last mile Delivery center network. - Responsible for Hiring, training and building up a highly motivated workforce for sort hubs with support from HR and training team , to meet the operational requirements for the city , continuously meeting the high bar on quality and productivity. - Ensure enough bandwidth in these sites for peak time volume management. - Coordinate with Finance, CS, FC and Projects team to matters related to city operations. - Conduct the performance appraisals of the team members and mentor them for handling efficient operations. - Continuously improve the defined processes and attain a sustained performance standard. Initiates improvements to enhance quality standards, reduce waste, and eliminate unnecessary work. - Analysis of the data reports to identify performance bottlenecks and improve the performance. - Implement the formal process control and process improvement mechanisms such as Kaizen Essential Skills - Strong leadership capabilities and people management skills - Ability to work under pressure situations - Ability to work in ambiguous situations. - Good communication skills. Ability to communicate and explain to individuals & the team, what needs to be done to achieve its objectives. Listening skills: Gains input and commitment from all involved in delivering their specific part. - Ability to set and achieve timelines for tasks: Set realistic and stretching performance expectations for self and others. Regularly reviews progress and acts to ensure optimal results for the business. - Strong Bias for great customer service: Engage the Team in developing their understanding of Customer Experience and knowledge of what Customers actually needs/expects. - High Ownership: Follows through to ensure the delivery of changes/solutions/services that fulfill the Customer's needs. - Analytical Skills: Effectively analyses and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks. - Understands line haul management. We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS- 1+ years of performance metrics, process improvement or lean techniques experienceSalary: . Date posted: 04/10/2024 10:16 PM

BASIC QUALIFICATIONS- Bachelor's Degree in Business, Engineering, Operations, Supply Chain, Transportation Logistics, or related field- 5+ years of experience in program management, logistics, operations, supply chain, or transportation- Experience leading cross-functional programs- Experience designing, implementing, and optimizing initiatives- Experience with data mining and data analysis- Experience with Microsoft Excel including pivot tables, macros, index/match, vlookup, VBA, data links, etc.- Experience with analytical tools such as SQL, Python, Tableau or Microsoft Access- Demonstrated ability to work in a fast-paced deadline-oriented work environment- Knowledge of Lean and Six Sigma methodologiesDESCRIPTIONAmazon's Surface Transportation Operations team is seeking a highly skilled and motivated Supply Chain Manager to assist in the management of daily freight movements flowing into and out of our EU fulfillment centers and our associated fulfillment network. People Manager role handing about 50-75 HC in a 24 X 7 shift Operations at HYD office. Role involves managing daily Service Levels, driving KPI's apart from driving continuous improvement process and cost initiatives in the network.An ideal candidate has a background in Supply chain/ transportation and excellent program management skills. He/she has the ability to pull and analyze data with ease, drive process improvements, standardize our processes and eliminate the root cause of defects within the current systems. This job will require exceptional communication skills while having the ability to work independently in a high-pressure environment.Key job responsibilitiesResponsibilities include, but are not limited to:- Continual, tactical communication with external customers (Carriers, Vendors/Suppliers) and internal customers ( Finance, Tech, Fulfillment Centers)- Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed- Develop Key performance metrics to assist with driving business results.- Lead initiatives to re-engineer business processes, and identify and eliminate root causes of defects in order to drive efficiency in Amazon's transportation operations.- Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data.- Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions.- Work within various time constraints to meet critical business needs.- Excellent communication, both verbal and written as you will be required to create a narrative outlining your weekly findings and the variances to goals, and present these finding in a review forum.- Propose improvements to our software and other tools for ease of use as well as efficacy. A day in the lifeAbout the teamWe are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS- MBA- Proficiency in Lean and Six Sigma: Experience in manufacturing, transportation, customer service, and/or distribution environments.- Possess excellent business judgment, strong written and oral communication skills, and a practical, common sense approach to getting things done- Must be flexible to work all shifts as needed, as this team provides tactical support to Amazon's fulfillment network 24 hours/day 7 days/week;- *Note-this position may require working weekends long term. "Amazon is an Equal Opportunity Employer - Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age"Salary: . Date posted: 04/10/2024 10:14 PM

BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of working cross functionally with tech and non-tech teams experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience defining program requirements and using data and metrics to determine improvements- Background in quantitative decision making, ability to drive business/operations metrics, and driving adoption of different tools and resources.- Exceptional written and verbal communication skills with the ability to create compelling positioning / messaging strategy and present complex information clearly and concisely- High attention to detail and proven ability to manage large teams- Ability to manage multiple, competing priorities simultaneously with minimal supervision- Strong analytical, mediation and problem resolution skills- Demonstrated leadership with a bias towards action, supporting a culture of ownership and learning- Skilled in collaborative management environment, succeeding through regular meetings and clear formal and informal communication with members of the remote and local management teams- Strong understanding of process improvement techniquesDESCRIPTIONLooking for a career at a company that seeks to be Earth's most customer-centric company? If so, meet Amazon. Over the past 25 years, Amazon has invented on the behalf of customers and has become the largest internet retailer and marketplace in the world. Through our entrepreneurial culture, Amazon has developed new technologies and products (like Echo) and, enterprise services (like Amazon Web Services).NOC (Network Operation Center) is the central command and control center for 'Transportation Execution' across the Amazon's transportation network. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving, NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon's ability to serve its customers on time.Responsibilities of a NOC PM We are looking for a Program Manager to work with a crack team (5-10) that cuts across across operations, program management and tech to manage network Contingencies. We're looking for a hands-on and motivated self-starter who's passionate about using data to help us make quick decisions. The right candidate will exemplify "bias for action" and "are right a lot" In this role, you will work with business and operations team to continuously evolve contingency management models, analyze historic results, and make business recommendations to senior management based on those analyses - all in an environment of rapid growth and increasing complexity. You will drive improvements to the reporting tools, methods, and processes utilized by the team to increase the availability and granularity of actionable data to internal and external partners. This position also manages the planning and execution of operations team's goals, including segmentation of business goals, measurement of goal attainment, evolving and driving various improvements in Business to increase its effectiveness in driving results. The successful candidate must have very strong analytical skills and expertise in excel. Knowledge of SQL would be an added advantage. He/she will be passionate about their work, detail-oriented, analytical, and have excellent problem-solving abilities. He/she will be experienced at working with large data sets and the technical tools needed to work with them. He/she will have superb communication and customer-relationship skills, outstanding analytic insight, and be a passionate advocate of operations team to other stakeholders. He/she will drive towards simple, scalable solutions to difficult problems, have excellent project-management skills, and be able to communicate complex analytical results, both written and verbally, in a clear and easy-to-understand way.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS- 3+ years of driving end to end delivery, and communicating results to senior leadership experience- 3+ years of driving process improvements experience- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization- Experience building processes, project management, and schedules- Knowledge of Lean principles and DMAIC methodology- Experience in MS Access and SQL- Experience in requirement gathering and ability to write clear and detailed requirement document- 2 to 3 years' experience in running operations,driving large scale business programs, consulting, process improvement assignments in consulting /E-commerce/ FMCG/ Retail/Manufacturing organizations- Strong academic track record, MBA- Proven track record of managing and executing projects from start to finish, including project management, data gathering and modeling, problem solving, and communicating recommendations- Able to think and act proactively, drive tactics and execution, willing to roll-up the sleeves and get the job done- Excellent analytical skills to dive deep into data, derive insights and develop detailed action plans and tracking mechanisms- Collaborative and flexible with good organizational skills in managing competing priorities, time management and meeting tight deadlines at times- Proven presentation skills, excellent narrative writing and verbal communication skills with senior leadership- Technical aptitude and agility to learn web-based tools. Proficiency in Excel/MS office toolsSalary: . Date posted: 04/12/2024 09:10 AM

BASIC QUALIFICATIONS• Graduate in any discipline.• Overall 6+ years of experience including 4+ years of experience in managing training/learning related projects or programs. • Demonstrated experience of managing and driving innovative training solutions is a plus.•Fluent in written and verbal English.•A global mind-set, cultural sensitivity, and the ability to relate to and work effectively across cultures.•Move fast to deliver results•Develop and manage strong partnerships with all leadership levels and business groups.•Experience in stakeholder management, including influencing executive level leaders.•Superior communication and influence skills•Communicate effectively and credibly both verbally and in writing.•Conduct needs assessments, analyze and prioritize needs, and tie recommendations to bottom line business impact.•Strong knowledge of learning design: adult learning, on the job learning, knowledge management theories, and principles in both virtual and in-person events•Practical experience in leadership and business needs consulting.•Work independently and on a team to deliver results.DESCRIPTIONROC OverviewRelay Operations Center (ROC) is the central command and control center for 'Transportation Execution' across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon facilities and to carrier hubs. In case of any exceptions, ROC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings.In addition to this tactical problem solving, ROC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, ROC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon's ability to serve its customers on time.Purview of a Training Manager at ROCWe are looking for a professional who is self-motivated with strong business acumen, program management skills, a good team player who can earn trust of stakeholders, can innovate on behalf of customers and can deliver results in ambiguous situations. This role is an individual contributor working with a team of training experts solving people-skill problems for our business units. The right candidate will have the ability to apply program management best practices to manage and drive training programs for learners across business units and nodes. In addition, anyone in this role needs to demonstrate a strong influencing with authority, invent and simplify, earn trust, dive deep and insist on highest standard.The HYD Regional Training Manager will be an active member of the entire region and will lead the coordination and execution of Associate onboarding, training, refresher and development activities.Successful candidates will have demonstrated a true hands-on approach, a data-driven, analytical mindset, an understanding of training plan design and effectiveness measurement, and knowledge of Logistics/ distribution operations. Ability to influence without authority and effective presentation & persuasion skills are a must as this role. HYD Regional Training Manager will:• Implement network standard training programs for associates, managers, trainers and others (i.e., participating in and conducting needs analysis, skills development classes, cross-training, manager technical training, etc.)• Training Ambassador pool management• Partner with operations leaders across all areas to identify training needs and schedule training events to meet production forecasts and labor gaps• Act as a proactive and productive liaison/partner with internal customers and the Operations team by consistently seeking to make a positive impact on key business safety, quality, productivity and customer experience metrics• Manage and customize training content to meet regional needs and track compliance to these training materials• Analyze and understand data to suggest improvements for training and operations• Drive a continuous improvement culture by coordinating and facilitating activities in partnership with operations leadersKey job responsibilitiesKey job responsibilities but not limited to: Build positive, collaborative and action-oriented partnerships with leadership team, SMEs, peers, and stakeholders to create leadership development solutions for HYD site • Build high-trust partnerships with regional leadership teams, develop recommended solutions that address top leadership development needs • Tap into your knowledge and creativity to bring new ideas, frameworks, and understanding to our leaders. Help them apply that knowledge to their daily work and broader responsibilities.• Work as part of a team to design and deliver targeted and engaging leadership solutions that is culturally aligned and best suits audience needs and tangibly impact performance. Solutions may include in-person leadership skill building workshops, team development events, virtual learning experiences, and on demand learning resources.• Facilitate leadership development experiences using skillful application of adult learning theory to ensure learning outcomes are achieved. Draw upon a wide variety of techniques to ensure engagement, knowledge transfer, skill development as well as efficient and fun learning.• Produce written reports to communicate and gain support for solutions, measurement and evaluation plans.• Lead and program manage Leadership Institute initiatives or programs, track and report on outcomes.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS• Program management and administration skills: organization, managing details, keeping multiple tasks/projects on track, using time well, and doing whatever it takes to deliver results.• Ability to learn models and theories in the field of leadership developmentSalary: . Date posted: 04/18/2024 10:44 PM