Risk Management Salary in Hyderabad - PayScale

DESCRIPTION At Amazon, innovation drives growth and enables us to offer our customers more types of products more conveniently and at even lower prices. Amazon Kindle is a revolutionary reading device and one of the most innovative businesses at Amazon. We envision wireless electronic reading experiences that embrace a physical book's simplicity and utility but take advantage of our store platform and the Kindle's ubiquitous wireless connectivity. Our vision for Kindle is to have every book, ever printed, in any language, all available in under 60 seconds from anywhere in the world. The Amazon Kindle team is seeking a CRM (Content Risk Management) Team Manager for our Kindle Books Self-Publishing Operations. Responsibilities: · Lead and supervise a team of L3 reviewers and L4 specialists. · Carry out supervisory responsibilities in accordance with the organization’s policies and procedures. · Accountability for setting and meeting team operational goals. · Assign and direct work; appraise performance; reward and discipline employees; resolve problems; and address staffing needs; · Standard Operating Procedures development and roll-out, especially related to new process creation. · Leverage technology and process innovation to bring continuous improvement to the operation (scalability, efficiency, scope, etc.). · This position requires a candidate with the proven ability to drive process improvements and new process creation as well as the ability to keep pace with our growth while motivating others to meet the challenges of an extremely deadline-driven environment. Key job responsibilities· Lead and supervise a team of 15 to 20 reviewers. · Carry out supervisory responsibilities in accordance with the organization’s policies and procedures. · Accountability for setting and meeting team operational goals. · Assign and direct work; appraise performance; reward and discipline employees; resolve problems; and address staffing needs; · Standard Operating Procedures development and roll-out, especially related to new process creation. · Leverage technology and process innovation to bring continuous improvement to the operation (scalability, efficiency, scope, etc.). · This position requires a candidate with the proven ability to drive process improvements and new process creation as well as the ability to keep pace with our growth while motivating others to meet the challenges of an extremely deadline-driven environment. We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 4+ years of operational and/or retail management experience- 2+ years of team management experience- Knowledge of Microsoft Office products and applications (esp. MS Excel, Word) at an advanced levelPREFERRED QUALIFICATIONS- Experience with operations, risk, fraud investigations etc.- Experience with six sigma tools and Lean techniques

DESCRIPTIONTransaction Risk Investigator - SPRAbout the team:The mission of Selling Partner Risk -Operations (SPR) is to build trust with all its Customers & Partners - Buyers, Brands, Vendors, Sellers, and Employees - in reality and perception. Scaling through technology, analytics & science and inverting the curve on headcount & cost growth. Being a center of excellence that develops technology, science, and processes to achieve our goals in a fashion that is scalable, decoupled and easily leveraged across Amazon and externally.Job Description:Selling partner risk operations investigator will be responsible for a wide range of duties related to the investigation and Elimination of online ecommerce risk. They will have experience in the ecommerce payments space, previous trust and safety experience and experience succeeding in a customer-driven workplace. Investigators will be analytical and capable of succeeding in a fast-paced team environment. These Investigator position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions. Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy. SPRO Investigator will be required to engage in frequent written and verbal communication with department management, risk analysts, risk engineers, other company associates and third-parties to accomplish goals. They may also be required to contact customers by phone. Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department.Roles and Responsibilities:This includes, but is not limited to:• Researches and evaluates facts surrounding seller transactions• Takes appropriate action on investigated transactions based on established standard operation procedure and tools• Documents their actions by providing detailed annotations• Communicates with external customers via phone or email during the investigation process• Communicates with internal customers and peers in person, via email, annotations and phone during and following the investigation process• Understand the issue and make best use of the available resources to resolve it• Systematically escalate problems or variance in the information to the relevant owners/ teams according to processes and standard• Communicate with internal and external stakeholders• Understand performance metrics to create analysis for driving business goals• Meet predetermined and assigned productivity targets and quality standardsBasic Qualifications• Education Qualification: Graduate in any discipline• Work Experience: 0 to 4 years• Communication Skills- Excellent communication skills (written and spoken) in English language• Ability to handle and interpret large sets of data• Demonstrated ability to work in a team in a very dynamic environmentPreferred Qualifications• Demonstrated problem solving and analytical skills• Proven ability to work productively and efficiently in an independent setting• Proven ability to clearly communicate with managers and associates at all levels• Global perspective and solid understanding of business objectives• Excellent attention to detail and work with the highest level of accuracyAdditional Information:Shifts: Rotational (it is a 24*7 shift environment and shifts are rotational - changes every 3-4 months')Weekly Off: Rotational two- consecutive day off (it is a 5-day working week with 2 consecutive days off. The off days changes every 3-4 months)"This role is a seasonal role ( FTC ) for a period of 12 months on the payroll of Amazon”Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Key job responsibilitiesRoles and Responsibilities:This includes, but is not limited to:• Researches and evaluates facts surrounding seller transactions• Takes appropriate action on investigated transactions based on established standard operation procedure and tools• Documents their actions by providing detailed annotations• Communicates with external customers via phone or email during the investigation process• Communicates with internal customers and peers in person, via email, annotations and phone during and following the investigation process• Understand the issue and make best use of the available resources to resolve it• Systematically escalate problems or variance in the information to the relevant owners/ teams according to processes and standard• Communicate with internal and external stakeholders• Understand performance metrics to create analysis for driving business goals• Meet predetermined and assigned productivity targets and quality standardsWe are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 1+ years of customer service experience- Speak, write, and read fluently in English- Experience with Microsoft Office products and applications- Experience in payments or e-commercePREFERRED QUALIFICATIONS- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category ProductJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Team : As a member of the Business Technology product management team, the Senior Product Analyst will specialize in continuous process and systems improvement for the internal sales Lead to Cash business flows. This role will require some overlap with US West Coast (PST/PDT) or US East Coast (EST/EDT) business hours and India Standard Time (IST). Role Description: The Senior Product Analyst collaborates with the Product Owner (PO) on requirements, business value scoring and success metrics. The Senior Product Analyst drives the requirements gathering process that accurately reflects business needs which includes: risk and impact analyses, "as is" and "to be" process documentation, agnostic of a specific technical solution. The Senior Product Analyst reviews technical solutions for compliance to business process and objectives. Senior Product Analysts may contribute to solution designs, testing plans and execution, as well as the training, troubleshooting and project management aspects of addressing business and operational needs. The candidate must have direct experience with Salesforce CRM as well as Sales, Commission splits calculation and understanding of compensation processes . Responsibilities: Help drive the product vision and high-level strategy to support Quote to Cash process Understand, analyze, and translate business requirements into functional requirements, supporting documentation, user stories, and acceptance criteria Drive feature assessment, requirements gathering, sprint planning, and documentation Develop and own user stories and acceptance criteria that represents the requirements provided by the business Prioritize the work for the scrum team to ensure focus on highest business value items Partner with the dev manager, scrum master to remove any blockers for the team Work closely with the scrum team in supporting the execution of their work Work closely with a product owner lead to communicate product outcomes as well as any challenges/obstacles to stakeholders across areas of expertise including IT and Sales Ensure transparency and traceability from requirements gathering through delivery and beyond Identify test scenarios, develop test scripts, and execute testing in support of system and User Acceptance Testing (UAT) Ensure solutions promote simplicity, efficiency, and conform to enterprise and architecture standards and guidelines. Provide functional leadership during technology enhancements/upgrades/implementations and work successfully as a liaison with various internal business/technical partners. Partner with the support organization to provide training, support and technical assistance to operation team and end users. Contribute and establish standards and best practicesJob Qualifications: Experience/Skills Required: 4-7 years experience, Masters Degree in Computer Science/Business Administration or equivalent experience Experience in Systems/Business Analysis, Software Engineering or other related client-facing roles Experience in Sales and sales compensation processes systems / commission splits. Good understanding of the Sales operations domain and metrics/KPI's important for the domain Demonstrated experience in writing detailed user stories, acceptance criteria and agile software development Experience with enterprise system implementations Excellent spoken and written communication as well as receptive listening skills, with ability to present complex ideas in a clear, concise fashion to technical and non-technical audiences Excellent analytical and organisational skills with strong attention to detail Demonstrated success in transforming customer needs into working software within limited timeline and resources Ability to influence cross-functional teams Desired Skills/Experience: 3+ years experience Salesforce platform knowledge (Sales cloud and or Compensation Management and or Xactly ) At least 3-4 years of experience in Product Management Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes's "World's Most Innovative Company" six years in a row and one of Fortune's "100 Best Companies to Work For" nine years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/04/2024 03:19 PM

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Job Details:As a Project Manager, your work will cut across areas of judicious planning, operational excellence, governance, and capability improvement. As the Project Manager, you will help in implementing Global business vision and strategy, This position requires big-picture thinking, initiative, zeal, attention to detail, the ability to learn quickly, the capacity to handle internal and external relationships, the competence to work with senior executives, and excellent soft skills.Willing to work in a multi-stakeholder 24/7 work environmentKey Responsibilities:Lead programs by staying aligned on program scope, and release planning, as well as aligning one or more teams on vision, and business goals, creating program structure, and securing cross-functional alignment.Drive teams through the software engineering experience using Agile, demonstrating analytical and technical skills.Drive Steering Committee meetings with program key partners to help make key decisions, remove obstacles, and address key program issues. Be the key driver to ensure business goals are met and drive the strategic vision of each program.Develop strong partnerships with key functional partners to drive focus on business goals. Be a trusted partner for executive management to ensure program success.Provide insight into program status (issues, risks, metrics, etc.) on an ongoing basis through push status reporting (to all partners, team members, and interested parties).Anticipate and remove obstacles with a sense of urgency that slow down or prevent project teams from delivering on project goals.Create a collaborative environment that fosters creativity, innovation, and learning.Be a catalyst within the organization, someone who can help advance our Product and technology strategy globally and drive others in the organization to change.Enable and empower a team of impactful TPMs working in related areas to drive product and process changesPreempt critical issues by anticipating trouble spotsDrive clear decision-making (process, tools, and facilitation) required to balance risk, effort, and timelinesLead and implement process improvements (change management) while managing active projectsFacilitate the development of collaborative cross-team dependency solutionsFoster an environment of ownership, transparency, and accountabilityRequirements:12+ years of experience working for a consulting firm or a professional services division of a software company that delivers software-based business solutions related to Sales, Marketing, Services, and SupportStrong Salesforce experience in Sales, Services, and/or Industry cloudsProven success in building a Salesforce consulting organisation with a will to win and a track record of leading a team of 40+ members while demonstrating continuous improvement.Track record of at least 5 successful Salesforce cloud project implementations.Experience in one or more large-scale transformation projects successfully completedTrack record of selling solutions at the C-level• Track record of consistently delivering revenue numbers, and producing accurate forecasts, while maintaining a focus on team development and growth• Passion for technology and innovation, and a proven "forward thinker"• Ability to quickly grasp and distinctly explain technology and business concepts• Strong understanding of business processes and their implementation into enterprise applications• Excellent analytical, influencing, and communication skills: Demonstrate the ability to collaborate effectively across teams (both internal and external) to garner support and achieve outsized impact• Degree or equivalent proven experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/05/2024 03:14 PM

DESCRIPTIONa) Handing Account Payable-finance operations with team size of 30+b) Performing deep dive and contribute to process improvementsc) Driving operation to achieve key goalsd) Representing ops in leadership callse) Coordinating with multiple teams- Tech, product and Business Partnering teamsf) Experience in managing process and operational escalations We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- - 12+ years of Account Payable experience- - Experience using data to influence business decisions- - Experience as a manager of managers- - Demonstrated ability to lead diverse talent within a team, work cross-functionally, and build consensus on difficult issues- - Managerial skills to handle problems and crisis in a confident and decisive manner.- - Ability to take responsibility for making difficult decisions, taking calculated risks and experimenting with new approaches- - Excellent negotiation, interpersonal, verbal and written communication skills- - Ability to work under pressure and with strict deadlinesPREFERRED QUALIFICATIONS- Experience working in a matrixed environment, influencing strategy, and achieving goals by working across the organization- - Knowledge of Microsoft Office products and applications (esp. MS Excel, Word) at an advanced level- - Experience in operational excellence using six sigma methodologies- - Proven Project & Operations Management Skill

DESCRIPTIONInterested in improving the technology and features powering Alexa? Come work on it. We are building the speech and language solutions behind Amazon Echo and other Alexa-enabled products and services.Alexa Data Services’ (ADS) mission is to provide high-quality labelled data at high-speed and low-cost for machine learning (ML) technologies. As Team Manager, you will be responsible to :• Manage & monitor performance on job or queue adherence, volume, and quality• Support hiring and training of new Associates• Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis• Develop the work schedule for the week by balancing work across various workflows and/or navigating competing delivery priorities• Track quality and utilization metrics• Provide regular, formal & informal feedback to direct reports• Identify and help implement process-related improvement using methodologies s• Communicate effectivelyKey job responsibilities As Team Manager, you will be responsible for : • Manage job assignment on a day-to-day basis, monitoring performance on job or queue adherence, volume, and quality • Support hiring and training of new Associates • Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis • Develop the work schedule for the week by balancing work across various workflows and/or navigating competing delivery priorities • Liaise with Program Management and other global operations team leads to manage risks & propose mitigation strategies • Track quality and utilization metrics • File and track tickets, following up on blocks to productivity • Provide regular, formal & informal feedback to direct reports • Identify and help implement process-related improvement using methodologies such as Kaizen, six sigma, or lean • Communicate effectively A day in the lifeAs Team Manager, you will be responsible to :• Manage & monitor performance on job or queue adherence, volume, and quality• Support hiring and training of new Associates• Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis• Develop the work schedule for the week by balancing work across various workflows and/or navigating competing delivery priorities• Track quality and utilization metrics• Provide regular, formal & informal feedback to direct reports• Identify and help implement process-related improvement using methodologies s• Communicate effectivelyAbout the teamInterested in improving the technology and features powering Alexa? Come work on it. We are building the speech and language solutions behind Amazon Echo and other Alexa-enabled products and services.Alexa Data Services’ (ADS) mission is to provide high-quality labelled data at high-speed and low-cost for machine learning (ML) technologies. We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS Bachelor Degree (Any Stream) or advanced college education or experience in a Leadership or related position with management. • Proficiency in verbal and written communication skills • Experience in understanding performance metrics and developing them to measure progress against key performance indicators • Overall 7-8 yrs of work experience out of which, at least 3 yrs should have been in a team management role • Must have driven process improvements in the current rolePREFERRED QUALIFICATIONS • Experience with process improvement/quality control tools and methods • Demonstrated ability to lead diverse talent within a team, work cross-functionally, and build consensus on difficult issues • Excellent communication, strong organizational skills and very detail-oriented • Strong interest in hiring and developing people in their respective roles • Leadership experience in coaching and performance management • Experience in managing process and operational escalations • Experience with aspects of speech and language technology

DESCRIPTIONAt Amazon, innovation drives growth and enables us to offer our customers more types of products conveniently and at even lower prices. Amazon Kindle is a revolutionary device and one of the most innovative businesses at Amazon. We envision wireless electronic reading experiences that embrace a physical book's simplicity and utility but take advantage of our store and the Kindle's ubiquitous wireless connectivity. Our mission for Kindle is to have every book in every language available in 60 seconds or less The Risk Management Coordinator will: - Evaluate content appropriateness compliance for books submitted through Amazon.com's Kindle Direct Publishing - Effectively prioritize work time to ensure productivity and fulfill team standards for time spent in order to consistently achieve service levels - Identify opportunities to eliminate process redundancy - Leverage technology and innovation to bring continuous improvement to the operational processes - Works effectively in a cross-functional environment - Candidate will be responsible for ensuring program compliance by conducting research to minimize risk to the Kindle Store - Draft SOPs for the team to improve the customer experience and/or internal efficiency - Assist team with performance improvement efforts - Identifies gaps in controls and processes and escalates to manager - Maintain subject matter expertise specific to job functions and general industry awareness - Communicate effectively with other departments, in and outside of Indie, in researching complaints and acting on behalf of BRM.- Drive root cause analysis of escalations- All other duties as assignedWe are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- Candidate must have “B2 Level Certification” or equivalent qualification in Italian Language, must demonstrate language proficiency in all the following: Verbal, Writing, Reading and Comprehension- Must have passion for reading- Maturity and ability to review explicit adult content from a clinical perspective. This includes nudity, strong language, etc.- Ready to work in 24/7 support model - Ability to work in a fast-paced, production-oriented environment- Exceptional level of organizational skills- Possess accountability for executing the self-publishing review to achieve operational goals- Willingness to challenge status quo- Must be able to think creatively and possess strong analytical and problem-solving skills - Experience in identifying opportunities to simplify and/or automate complex processes- Educational qualification of Bachelor’s Degree or Higher. (Should have completed graduation and have documentary evidence of the same like Provisional Certificate and/or Degree Certificate) - 2+ years of work experiencePREFERRED QUALIFICATIONS- Previous publishing experience- Experience working on process improvement processes like Six Sigma, Kaizen etc. is a plus- Strong data analysis tools, using MS excel and similar software - Strong technical and analytical aptitude, including some knowledge of statistics. - Experience in digital media and knowledge of the publishing industry is a plus. - Fluency in a European languages, Hindi, German, or Japanese (written and verbal) a plus

Senior Advisor, Product Management - ITTo drive innovation in product development at Dell Technologies, we need forward-thinking people on our IT Product Management team. As part of this team, we devise product and solution strategies and product roadmaps, and look to the market for opportunities to make sure our offerings maximize profitability and remain competitive.Join us to do the best work of your career and make a profound social impact as a Senior Advisor, Product Management - IT on our Product Management-IT Team in Hyderabad.What you'll achieveAs an Senior Advisor, Product Management - IT, you will be driving all aspects of IT Project, Program and Portfolio activity, including collaborating and coordinating across all IT and business segments. You will work with internal customers (i.e., Product Managers, Project Managers, and Business Advisors, etc.) to complete project/program on time and within budget.You will: Interact with users, business, and IT teams, empathize with their pain points, analyze their data needs and drive end to end solutioning of data driven solutions. Drives use cases through complete lifecycle. Envision, design and deliver data solutions/products that are future ready, r equirements gathering, documentation. Ability to articulate pros and cons of new technologies and product features and ab ility to influence and navigate business teams aligning towards North Star priorities and new technology. Work with GTM / FOIT on driving Product roadmap / Evaluate use cases & applicability for EDS Identify risks and dependencies across multiple products, teams/orgs and assert thought leadership in proposing mitigations, prioritization and driving strategic alignment. Take the first step towards your dream careerEvery Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:Essential Requirements 8-10 years of relevant IT experience in Data-Warehousing Technologies with Knowledge on data platforms like Teradata, Greenplum, Cloud Platforms, Hadoop; data engineering tech stack including Informatica, Streamsets, Kafka, Spark, SQL, Tableau, PowerBI, MemSQL etc. Experience in preparing executive level communications; be able to tell the story of the journey to successful delivery of business benefits. Ability to negotiate and influence decision making. Maintain and socialize roadmap including business benefits aligned with technical outcomes. Align use case requirements to roadmap delivery and be able to articulate success criteria for use Desirable RequirementsAbility to provide direction and leadership to othersBachelor's degreeWho we areWe believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you.Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.Application closing date: 15 May 2024Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here .Job ID:R244091Dell's Flexible & Hybrid Work CultureAt Dell Technologies, we believe our best work is done when flexibility is offered.We know that freedom and flexibility are crucial to all our employees no matter where you are located and our flexible and hybrid work style allows team members to have the freedom to ideate, be innovative, and drive results their way. To learn more about our work culture, please visit our locations page.Salary: . Date posted: 04/23/2024 02:12 AM

BASIC QUALIFICATIONSMinimum 12 months work experience in a customer service/fraud investigations.• Proficient in Turkish and English (reading, listening, speaking and writing) with an ability to compose grammatically correct, concise and accurate written responses • Good written and verbal communication skills including the ability to comfortably engage with internal and external customers in Turkish and English.• Experience working with Microsoft Office including Outlook, Word and Excel.DESCRIPTIONAmazon is dedicated to be the place where our customers can find, discover and buy anything online safely. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills and value your passion to discover, invent, simplify and build trust of our customers and sellers.We're looking for dedicated, analytical individuals to evaluate transactions and safeguard Amazon's global customer base, profitability, and brand while maintaining a high bar of customer experience. Investigators are responsible for a wide range of duties related to the investigation and elimination of online e-commerce risk.The team's schedule is organized in shifts and weekends to accommodate Amazon's opening hours 7 days a week. Please note, the shifts cannot be confirmed prior to joining Amazon as they are not determined until after the training period, therefore flexibility is required.Key job responsibilities:As part of your role, you will have the opportunity to:* Investigate suspicious activity and behaviors that could pose a risk to Amazon and our customers.* Communicate via email and video call with our merchants, and other external and internal customers in Turkish to make informed decisions about risk.* Maintain Amazon's site quality by enforcing Amazon's Policy Guidelines.* Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends. When procedures are not available, follow established escalation paths to ensure resolution.* Participate in other special projects/assignments and Partner with appropriate business teams as necessary.* Consistently achieve/exceed weekly productivity and quality standards.Key job responsibilities• Written and verbal communication skills, including the ability to comfortably engage with internal and external customers• The ability to think beyond the standard operating procedures (SOPs) and recommend the right outcome• Leverages team knowledge across several specialty areas to help resolve recurring seller issues.• Demonstrate the ability to self-manage priority tasks and objectives.• A fast learner who seeks out and generously shares best practices• The ability to follow the data wherever it goes and make an accurate decision• Ability to conduct difficult, comprehensive investigations and leave detailed, thoughtful annotationsA day in the lifeThe right candidate earns trust through outstanding performance, effective communication skills, and a record of delivering results timely and effectively. Our ideal candidates are individuals with experience in fraud investigations.About the teamThe Customer Trust and Partner Support (CTPS) team aims to make Amazon the safest place to transact online. CTPS safeguards every financial transaction across all Amazon sites, while striving to ensure that these efforts are transparent to our legitimate customers. As such, CTPS designs and builds the software systems, risk models and operational processes that minimize risk and maximize trust in Amazon.We are open to hiring candidates to work out of one of the following locations:Virtual Location - KA | Virtual Location - TSPREFERRED QUALIFICATIONS• Knowledge of or experience in a fraud/risk management environment.• Experience in research, translation or training.• Good organizational skills, ability to effectively manage time, and individually prioritize multiple tasks of competing priority.• Self-disciplined, diligent, proactive and detail oriented.• Good problem-solving skills.• Good interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers.• Advanced Excel knowledge• Anti-money laundering (AML) experience.Salary: . Date posted: 04/22/2024 10:50 PM

BASIC QUALIFICATIONS• MBA/Post graduate degree in finance and/or professional qualification like Chartered Accountant/Certified Fraud Examiner/Certified Internal Auditors• Minimum of 3+ years of relevant professional experience in Internal audit, Statutory audits, forensic audits or fraud analytics, digital and corporate forensics.• Experience in data analysis using Excel, VBA, SQL, python etc.DESCRIPTIONAmazon is seeking a Risk Specialist I, TERA (Travel Expense & Reimbursement Audit) to support the Finance Operation's Risk Management and fraud detection Services in Accounts Payable at Amazon. We are looking for a leader that will take ownership and drive change in a dynamic global business environment. This individual will ensure Amazon's Finance Operation's global processes stay ahead of risks in areas of process design, internal control effectiveness, fraud detection, and other relevant areas through a culture of continuous inspection of our processes, systems, and key business initiatives. The individual executes programs that support TERA's organizational goals and carry out the vision and mission of TERA which is to prevent, detect, and investigate employee fraud, abuse and waste (FAW) within Amazon's Global Travel and Expense (T&E) Reimbursement Policies.This individual must have a passion for leadership; driving efficiencies with those around them. This individual must have good process knowledge, data analysis, auditing and interpersonal skills.Key job responsibilities• Carry out the team's vision to prevent, detect, and investigate issues of potential fraud, abuse, and waste by employees' expenses within the company. This involves taking ownership of the operational aspects of programs, such as conducting expense dive deeps and performing quality reviews of case documentation. • Execute audits and special projects in a timely manner while communicating recommendations and findings to management and other stakeholders• Maintain productivity targets and timelines and understand and follow Amazon's policies and procedures on expense reimbursements and corporate cards• Identify and clearly define issues and root causes for the potential fraud and financial abuse by the employees and provide recommendations on controls to mitigate the risk.• Reduce False positive and develop efficiency metrics reports for leadership review• Run effective meetings and able to convey high-level plans. Their verbal and written style are clear and concise. Able to transform raw thoughts into clear documentation and requirements • Identify red flags in spend patterns by independently analyzing employee expenses and conducting Deep Dives, coordinating with stakeholders with minimal oversight. Execute projects in a timely manner while communicating recommendations and findings to management and other stakeholders. Take Ownership of the entire investigation life cycle.• Must Insists on High Standards and provides recommendations to improve TERA's fraud detection systems. • Design program controls and testing mechanisms in collaboration with internal teams and provide continuous feedback to BI & Analytics, AP Expense and policy team to improve their process and close these gaps. Also, as necessary, the individual is responsible for creating Standard Operating Processes (SOPs).A day in the lifeA day in the life will consist of reviewing expense lines submitted by employees for reimbursements and historically reviewing the patterns of submission and taking decision on approval/rejection. Identifying expense lines which may have Fraud indicators and flagging them for dive deep and providing feedback to upstream system for improvement in system logic to reduce false positive.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS• Work experience in expense reimbursement audit, corporate cards fraud, employee investigations, conflict of interest or any other forensic investigation. Prior Forensic experience or Certified Fraud Examiner would be an added advantage• Organizational and prioritization skills with the ability to handle multiple tasks simultaneously • Leadership and analytical skills, and ability to work independently and in a team environment• Experience in writing audit reports, audit committee document and leadership review documents.• Ability to work as a team player in a fast-paced, dynamic environment• Interpersonal skills, including persuasive written and oral communication skills• Forensic data analysis skills with experience writing SQL or Python and using Tableau or QuickSight for visualizationSalary: . Date posted: 04/22/2024 10:42 PM