Portal Architect Salary in Hyderabad - PayScale

When everything's connected, how we connect is everything… and we'd like to connect with you too! We are looking for you to help us deliver exceptional customer experiences as a Director, Telecommunications, UC & UCCE.At TTEC, we help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.TTEC, a 50,000 employee, global customer experience pioneer, is opening a new information technology and data science center of excellence in Hyderabad where you'll have the opportunity to get in on the groundfloor of this expansion.As a technologist, we know you’re in high demand. And we know it’s important you find the right fit for your future. Have ideas you want to contribute? We’re listening. Looking for exposure to different clients, different technologies? It’s what we do. Want to make an impact on the future? We’re innovating every day. Teamwork key? You'll have the opportunity to work on global projects with a knowledge-thirsty, international team. Join our inclusive IT team and you’ll help create meaningful employee experiences that drive memorable customer experiences.What you’ll be doingAs a leader of our COE you will provide team direction and drive the strategic build out of the complex CX solutions including design, architecture and delivery methodology and support framework. Leverage your design and implementation experience working with full-life cycle Cisco networks, Unified Communications and contact center project integrations to deliver our best in class cloud CX offering. Oversee the team’s activities in performing CX Implementations. Establish design, architecture and Implementation standards for the COE. Leverage your thought leadership to build a delivery methodology in order to meet client expectations and deliverables. Cohesive approach when partnering with segment practice areas and leaders. Proactively provide consistent and frequent project status updates and project issues to assigned project managers Excellent documentation, presentation, and problem-solving skills Lead, coach, and mentor teams to foster career growth and development. Work with Talent acquisition to continue to recruit and hire talent. What you’ll need to be successful10+ years of experience working with end to end complex systems implementations and integrations leading a high performing delivery team. 5 to 10 years of experience in a leadership or management role within the technology industry 10+ years designing, architecting and implementing complex Cisco Unified Communications solutions with Cisco Unified Communications Manager (UCM) (CallManager), Cisco Unity Connection, Instant Messaging and Presence (Jabber), WebEx, and Cisco Emergency Responder. Experience with CX 3rd party solutions a plus. (Verint, Calabrio, Nuance etc) Understanding of CX based application development solutions. (Desktop Integration, IVR, AI Solutions, Q&A) Demonstrated ability to lead, mentor and manage technical project teams Excellent documentation, presentation, and problem solving skills Excellent communication skills and client-facing skills Prior project lead experience or team leadership skills required Excellent communication skills and client-facing skills Minimal travel but ability to work flexible hours and or ability to telecommute/work remotely during various phases of the project lifecycle to support Global Projects. Nice to havesMulti-site contact center systems integration experience with Cisco Unified Contact Center Enterprise (UCCE) Experience with Unified Customer Voice Portal (CVP) and VXML Gateways Experience with Unified Contact Center Express (UCCX) Immersive Telepresence, VCS and Collaboration Endpoints. Call Center or Contact Center knowledge or consulting experience Knowledge of Cisco Hosted Collaboration Solutions for both UC and Contact Center Cisco Certifications: CCIE Routing and Switching, CCNP for Routing and Switching, CCIE Voice, and/or CCNP Voice (CCVP) is a plus TTEC ValuesLead Everyday • Do the Right Thing • Reach for Amazing • Seek First to Understand • Act as One • Live life PassionatelyLearn more about our business at TTEC.com or our culture at TTECjobs.com. #ExperienceTTEC

When everything's connected, how we connect is everything… and we'd like to connect with you too! We are looking for you to help us deliver exceptional customer experiences as a Director, Telecommunications.At TTEC, we help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.TTEC, a 50,000 employee, global customer experience pioneer, is opening a new information technology and data science center of excellence in Hyderabad where you'll have the opportunity to get in on the ground floor of this expansion.As a technologist, we know you're in high demand. And we know it's important you find the right fit for your future. Have ideas you want to contribute? We're listening. Looking for exposure to different clients, different technologies? It's what we do. Want to make an impact on the future? We're innovating every day. Teamwork key? You'll have the opportunity to work on global projects with a knowledge-thirsty, international team. Join our inclusive IT team and you'll help create meaningful employee experiences that drive memorable customer experiences. TTEC Digital is seeking a Director of Telecommunications, UC & UCCE to lead our India Customer Experience (CX) Center of Excellence (COE) within our Technology Services segment. Why choose TTEC to enhance and broaden your career? We are just as passionate about providing ideal solutions to solving our client’s business problems by driving customer experience outcomes with our enhanced technical capabilities, as you are. Whether you’re the Engineer, Architect, Account Manager, Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success! What you’ll be doing: As a leader of our COE you will provide team direction and drive the strategic build out of the complex CX solutions including design, architecture and delivery methodology and support framework. Role/Responsibilities: * Leverage your design and implementation experience working with full-life cycle Cisco networks, Unified Communications and contact center project integrations to deliver our best in class cloud CX offering. * Oversee the team’s activities in performing CX Implementations. * Establish design, architecture and Implementation standards for the COE. * Leverage your thought leadership to build a delivery methodology in order to meet client expectations and deliverables. * Cohesive approach when partnering with segment practice areas and leaders. * Proactively provide consistent and frequent project status updates and project issues to assigned project managers * Excellent documentation, presentation, and problem-solving skills * Lead, coach, and mentor teams to foster career growth and development. * Work with Talent acquisition to continue to recruit and hire talent. Skills/Experience: * 10+ years of experience working with end to end complex systems implementations and integrations leading a high performing delivery team. * 5 to 10 years of experience in a leadership or management role within the technology industry * 10+ years designing, architecting and implementing complex Cisco Unified Communications solutions with Cisco Unified Communications Manager (UCM) (CallManager), Cisco Unity Connection, Instant Messaging and Presence (Jabber), WebEx, and Cisco Emergency Responder. * Experience with CX 3rd party solutions a plus. (Verint, Calabrio, Nuance etc) * Understanding of CX based application development solutions. (Desktop Integration, IVR, AI Solutions, Q&A) * Demonstrated ability to lead, mentor and manage technical project teams * Excellent documentation, presentation, and problem solving skills * Excellent communication skills and client-facing skills * Prior project lead experience or team leadership skills required * Excellent communication skills and client-facing skills * Minimal travel but ability to work flexible hours and or ability to telecommute/work remotely during various phases of the project lifecycle to support Global Projects. Desired Experience * Multi-site contact center systems integration experience with Cisco Unified Contact Center Enterprise (UCCE) * Experience with Unified Customer Voice Portal (CVP) and VXML Gateways * Experience with Unified Contact Center Express (UCCX) * Immersive Telepresence, VCS and Collaboration Endpoints. * Call Center or Contact Center knowledge or consulting experience * Knowledge of Cisco Hosted Collaboration Solutions for both UC and Contact Center * Cisco Certifications: CCIE Routing and Switching, CCNP for Routing and Switching, CCIE Voice, and/or CCNP Voice (CCVP) is a plus Employment Requirements: TTEC requires all employees hired in the India to successfully pass a background check including employment credentials, education, permanent and current address verification and if applicable, immigration and work permit documentation as a condition of employment. Depending on location and client program, a drug test may also be required as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. You will be asked to share with TTEC as well as its representatives, all such personal information that it may require to conduct such background verification and also agree to TTEC and its representatives collecting and storing such personal information and transferring the same, whether in India or abroad.