Senior Qa Analyst Salary in Bangalore - PayScale

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Manager, Proactive Monitoring Engineer is responsible for ensuring the success of our customers by effectively leading a team of Customer Engagement Analysts (Salesforce Product Suite Experts who can work with customers through large scale Salesforce initiated changes) along with associated support projects and processes. This role involves handling critical customer messaging and escalations, career development of individuals, and project management processes . Apart from day-to-day activities, the candidate is expected to be involved in planning to develop the team, run projects of organizational importance, guide / mentor next cadre of leadership as per Salesforce values, while being a face of organization to the wider world The candidate is encouraged to be independent, self-motivated, proactive, results-oriented and able define and provide a high level of customer satisfaction through the delivery of support services. Location: Bangalore Work Hours: We operate 24x7 which can involve working during one of the below shifts as per business need and also have a non-standard work week(Ex: Tue - Sat, Wed - Sun). While we have 5 days a week, it is not vital that the weekend is Saturday and Sunday. You may get your weekly off on any day of the week (Mon/Tue, Thu/Fri)AMER hours (Eastern Standard Time - 5.30 PM/6.30 PM IST or Pacific Standard Time - 8:30 PM/9:30 PM IST onwards depending on Daylight Savings Time) EMEA hours - 12:00 PM/1 PM/2PM IST onwards depending on Daylight Savings Time APAC hours - 5.30 AM IST onwards Work hours are subject to change depending on Business needs. Experience/Skills Required: Overall work-experience of 11+ years, Strong people management expertise of at least 6 years in technical support/customer success management roles .Strong Experience in handling technical support or customer success professionals.Experience with support tools and phone systems.Excellent written and verbal communication skills.Strong team player with a service-oriented attitude and a keen focus on enhancing customer experience, understanding customer concerns and working with internal product/program teams to address such concernsContinuously sets the standard on what defines customer service delivery and customer engagement.Excellent situational awareness in handling objections in dynamic customer environments.Leading cross-functional teamwork across global teamsSelf-motivated, takes initiative, assumes ownership and runs programs with minimal directionDrive stakeholder engagement across peers and senior managementAbility to address and actively engage large audiences and hold their interestStrong Executive presence and excellent convincing skills; ability to hold own point of view in tough conversationsProvide guidance, mentoring, training and delegate responsibilities to managers enabling their professional growth and developmentAbility to optimally communicate and coordinate with departments across the organization including Sales, Consulting, CSM, QA, Program Management, and Product ManagementStrong Critical issue management experience with multiple stakeholders including customers and product teamsDemonstrate strong work ethic and advanced organizational skillsAbility to develop and deliver creative business solutions for complex problemsAbility to attract, hire and retain high-performing support professionalsAbility to work on challenging priorities under tight timelines and delivery pressures. Analytical bent of mind to understand data and derive actionable insightsDetailed Role & Responsibilities: We are a 24 hrs 7 days a week 365 days center and hence would need candidates who are open to work any shift based on business requirements including Saturday and/or Sunday.Lead a support team to achieve business objectives including the attainment of targets for customer satisfaction, employee satisfaction, service levels, resolution time, and project deadlines. • Set team goals in alignment with Global Support objectives. Assist direct reports in the definition and attainment of individual goalsEnsure that direct reports have the resources, information, and processes necessary to deliver effective technical solutions to our customersEnsure the delivery of high-quality technical and soft-skills training for direct reportsDeliver performance reviews for all direct reports and provide regular feedback on performance in terms of agreed upon performance and employee development goalsEffectively represent the Support department on cross-organizational teams to deliver on organizational objectives.Handle workflows and schedules for direct reports and ensure adequate workload coverageDeliver regular reports that provide qualitative and quantitative descriptions of business performanceHandle key processes including FAQ analysis, case reviews, and customer feedback analysisDevelop and maintain Support procedures and policiesAdvocate for customers and define ways to continually contribute to the customer experienceServe as a manager, mentor, knowledge resource, and escalation point for support agents; Build credibility and trust within the support groupDevelop and facilitate the professional growth and development of team membersEmpower and install confidence in team members to enable them growFlexibility to work in staggered shifts, where weekly-offs are not Saturday and Sunday but two consecutive days from the other five weekdaysWork as Duty Manager on rotation or as per business needs handling customer concerns and priority issuesTake up and deliver on any other responsibilities as assigned from time to time by reporting manager/support managementAccommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/01/2024 03:14 PM

We help the world run betterOur company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose:driven and future:focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply nowWhat You'll Do::Accurate interpretation of the products and services in the spend data.:Invoice Data Classification : classify customer invoice records using UNSPSC (The United Nations Standard Products and Services Code).:Supplier Data Enrichment : map the client supplier data to matching supplier records in the ADE supplier base, thus providing parent and company specific business risk information.:Besides regular enrichment work, provide translation support to the IDC enrichment teams.:Actively participate in the continuous improvement programs and propose ideas on improving non:English data classification process.:Serve as point of contact for IDC teams for first level and second level QA process escalation questions for non:English data.:Support ACT release program: Help Senior ACT Analyst for Non:English versions and respective model development.:On:time delivery of all activities and proactively escalate issues to ADES leadership.What you'll Bring::Bachelor's Degree Engineering in Mechanical, Electrical and Electronics, Computer Science.:Knowledge on Advanced Python, JavaScript, HTML, Java, Ajax, Jquery, PowerBi, Powerapps, PowerFlow, Power Automate. Experience preferred on SAP Apps.:Commodity Knowledge (specifically MRO, Healthcare, Electronics/Electrical, Chemical) : advantage.:Ariba Product Knowledge (specifically Ariba Analysis and ADE) is an added advantage.:Intermediate computer skills in Microsoft Suite, Word, Excel, Power Point and Access Database and Visio.:6 to 10 years of professional experience in a related field.:Previous experience of Content Management or Data Enrichment and UNSPSC classification experience.:Customer management experience.:1 year of Procurement experience is an added advantage.Meet Your TeamThis role will be required to perform manual/automated data enrichment tasks (i.e., supplier or invoice) or knowledgebase enhancement tasks per ADES (Ariba Data Enrichment Services) operating procedures by using the ADE (Ariba Data Enrichment) tool. This person will play a major role in improving the quality levels for the Non:English:based data enrichment deliverables and also serves as a subject matter expert for IDC enrichment teams in this scope of work. The Analysts primary responsibilities are to complete various data enrichment tasks within due dates, as well as to ensure that data quality meets or exceeds client expectationsSAPInternalT2We build breakthroughs togetherSAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end:to:end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose:driven and future:focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.We win with inclusionSAP's culture of inclusion, focus on health and well:being, and fle

Hello Visionary!We empower our people to stay resilient and relevant in a constantly changing world. We're looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like you? Then it seems like you'd make a great addition to our vibrant international team.We provide our Hire-to-Retire services along the complete lifecycle of an employee from onboarding to pension services and leverage our powerful ecosystem of leading external and internal partners and our network of key delivery centers We believe in the value of industry best-practice standards achieved through evolving technology and digitalization. We focus on employee experience as a key driver of our actions. In doing so, we deliver flexibility, quality and efficiency for the businesses we partner withYou'll make a difference by:• Create detailed, comprehensive, and well-structured test plans and test cases. Estimate, prioritize, plan, and coordinate testing activities.• Design, develop, and execute automation scripts. Identify, record, document, and track bugs. Perform thorough regression testing when bugs are resolved.• Develop and apply testing processes for new and existing products to meet client needs.• Monitor debugging process results. Investigate the causes of non - Conforming software. Track quality assurance metrics, such as defect densities and open defect counts.• Collaborate with internal teams (e.g. developers, business analysts, and platform owner) to identify testing requirements.• Identify and prioritize quality control issues from an end-to-end perspective.• Participate in scrum ceremonies such as refinement, demo, and release planning.Your success is grounded in:• Bachelor's degree in computer science or equivalent stream and 3 to 5+ years ServiceNow experience• Desired knowledge, skills, and abilities required of the position:• Strong knowledge of software QA methodologies, tools, and processes.• Familiarity working with Agile development teams.• Strong knowledge with ServiceNow platform & modules.• Prior ServiceNow exposure.• Experience implementing ATFS and setting up test scripts within ServiceNow• Ability to communicate technical information in business terms• Ability to work both independently and as part of a team.• Any certificates, licenses, etc. required of the position:• ISTQB or any ServiceNow or ITIL certifications are a plusJoin us and be yourself! We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us. This role is based in Bangalore. You'll also get to visit other locations in India and beyond, so you'll need to go where this journey takes you. In return, you'll get the chance to work with teams impacting entire cities, countries - and the shape of things to come.We're Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and imagination and help us shape tomorrow.Salary: . Date posted: 04/08/2024 03:02 PM