QA Systems Analyst Salary in Bangalore - PayScale

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Manager, Proactive Monitoring Engineer is responsible for ensuring the success of our customers by effectively leading a team of Customer Engagement Analysts (Salesforce Product Suite Experts who can work with customers through large scale Salesforce initiated changes) along with associated support projects and processes. This role involves handling critical customer messaging and escalations, career development of individuals, and project management processes . Apart from day-to-day activities, the candidate is expected to be involved in planning to develop the team, run projects of organizational importance, guide / mentor next cadre of leadership as per Salesforce values, while being a face of organization to the wider world The candidate is encouraged to be independent, self-motivated, proactive, results-oriented and able define and provide a high level of customer satisfaction through the delivery of support services. Location: Bangalore Work Hours: We operate 24x7 which can involve working during one of the below shifts as per business need and also have a non-standard work week(Ex: Tue - Sat, Wed - Sun). While we have 5 days a week, it is not vital that the weekend is Saturday and Sunday. You may get your weekly off on any day of the week (Mon/Tue, Thu/Fri)AMER hours (Eastern Standard Time - 5.30 PM/6.30 PM IST or Pacific Standard Time - 8:30 PM/9:30 PM IST onwards depending on Daylight Savings Time) EMEA hours - 12:00 PM/1 PM/2PM IST onwards depending on Daylight Savings Time APAC hours - 5.30 AM IST onwards Work hours are subject to change depending on Business needs. Experience/Skills Required: Overall work-experience of 11+ years, Strong people management expertise of at least 6 years in technical support/customer success management roles .Strong Experience in handling technical support or customer success professionals.Experience with support tools and phone systems.Excellent written and verbal communication skills.Strong team player with a service-oriented attitude and a keen focus on enhancing customer experience, understanding customer concerns and working with internal product/program teams to address such concernsContinuously sets the standard on what defines customer service delivery and customer engagement.Excellent situational awareness in handling objections in dynamic customer environments.Leading cross-functional teamwork across global teamsSelf-motivated, takes initiative, assumes ownership and runs programs with minimal directionDrive stakeholder engagement across peers and senior managementAbility to address and actively engage large audiences and hold their interestStrong Executive presence and excellent convincing skills; ability to hold own point of view in tough conversationsProvide guidance, mentoring, training and delegate responsibilities to managers enabling their professional growth and developmentAbility to optimally communicate and coordinate with departments across the organization including Sales, Consulting, CSM, QA, Program Management, and Product ManagementStrong Critical issue management experience with multiple stakeholders including customers and product teamsDemonstrate strong work ethic and advanced organizational skillsAbility to develop and deliver creative business solutions for complex problemsAbility to attract, hire and retain high-performing support professionalsAbility to work on challenging priorities under tight timelines and delivery pressures. Analytical bent of mind to understand data and derive actionable insightsDetailed Role & Responsibilities: We are a 24 hrs 7 days a week 365 days center and hence would need candidates who are open to work any shift based on business requirements including Saturday and/or Sunday.Lead a support team to achieve business objectives including the attainment of targets for customer satisfaction, employee satisfaction, service levels, resolution time, and project deadlines. • Set team goals in alignment with Global Support objectives. Assist direct reports in the definition and attainment of individual goalsEnsure that direct reports have the resources, information, and processes necessary to deliver effective technical solutions to our customersEnsure the delivery of high-quality technical and soft-skills training for direct reportsDeliver performance reviews for all direct reports and provide regular feedback on performance in terms of agreed upon performance and employee development goalsEffectively represent the Support department on cross-organizational teams to deliver on organizational objectives.Handle workflows and schedules for direct reports and ensure adequate workload coverageDeliver regular reports that provide qualitative and quantitative descriptions of business performanceHandle key processes including FAQ analysis, case reviews, and customer feedback analysisDevelop and maintain Support procedures and policiesAdvocate for customers and define ways to continually contribute to the customer experienceServe as a manager, mentor, knowledge resource, and escalation point for support agents; Build credibility and trust within the support groupDevelop and facilitate the professional growth and development of team membersEmpower and install confidence in team members to enable them growFlexibility to work in staggered shifts, where weekly-offs are not Saturday and Sunday but two consecutive days from the other five weekdaysWork as Duty Manager on rotation or as per business needs handling customer concerns and priority issuesTake up and deliver on any other responsibilities as assigned from time to time by reporting manager/support managementAccommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/01/2024 03:14 PM

We are looking for a "Development Manager : C++"for one of our esteemed Clients forBangalore Location.RESPONSIBILITIES:9 : 12 years of experience working in a distributed product development environment .Should have excellent technical knowledge of distributed platforms acquired via hands on experience.Extremely strong in one technology area (C++) and having technical width on multiple areas.Should have exposure to complete product development life cycle including production support.Should have prior experience working with product management to prioritize road map items for delivery.Should have cross functional expertise and hands on experience as a developer, architect, business analyst and team lead on complex technology projects (C++).Should have worked in cross functional teams (product management, development, QA, customers), understand team dynamics and priorities of each functional stakeholder and work with them to meet the deadlines.Should have excellent communication, presentation and negotiation skills.Should be assertive, able to resolve conflicts and gain consensus in a cross functional team.Past experience with working on agile teams, scrum master, PMI:ACP certification is a plus.Knowledge of travel domain is a plus.REQUIREMENT:Strong technical skills with hands on experience in architecting and leading teams building enterprise products.Strong technical knowledge and hands on experience with object oriented design (Java, C++) to be able to work effectively with engineering teams.Good knowledge of data structures, algorithms and distributed systems design.Strong interpersonal, communication and presentation skills.Stakeholder management in a functional organization; ability to work under pressure, negotiate and reach consensus.Demonstrates resourcefulness and resilience in the face of change, obstacles and adversity. Updates knowledge and skills to handle new complexities, challenges and responsibility.Builds and sustains trusting, collaborative relationships and alliances across functional, organizational and geographic boundaries to achieve goals.Builds positively motivated teams. Develops talent and replacement plan for own organization that increase .efficiency and build diversity.Creates an environment where team members are held accountable for their area of responsibility. Mentors, guides and sponsors development of key talent.

We are looking for a "Principal QA Engineer : Tosca"for one of our esteemed Clients for Bangalore, India Location.RESPONSIBILITIES:Play's role of Principal Test Automation Engineer using Tosca.Capable of creating an automation test strategy for complex products with large number of dependencies.Designs, Implements, Executes and Maintains Test Automation Frameworks and Test Scripts using Tosca,TestNG, Java Selenium, Appium, Jenkins, TeamCity.Works collaboratively as part of Scrum Teams.Collective collaboration with the Test Engineers, Performance Engineers and Managers.Works with other developers, testers, and business analysts to understand and document business requirements and acceptance criteria.Showcase Ingenuity in Increasing Test Automation Coverage.Maintain, develop and execute automation test plans and test cases.Consults with development engineers in resolution of problems and preparing test cases.Analyzes test results to ensure existing functionality and recommends corrective action.Work with the Development team to capture and reuse automated Unit Test Cases, Test Stubs, Data Utilities and Drivers, and other Development test objects.Participate in Change Control Board to identify the quality implications of known bugs and the impact of proposed changes to product definition on the testing process.Research and document bug reports following agreed:upon processes immediately upon discovery of a quality problem.Work with the Release Engineering team to create and maintain automated nightly build verification test suites using Jenkins, TeamCity, Tosca Distributed Execution.Works independently on critical QA initiatives and multi:tasks on assigned projects with minimum supervision.Constantly broadens knowledge of airline business domain and process improvements.Performs Analysis and Provides time/effort estimates for Automation projects.Monitors test execution, collects metrics, identifies coverage gaps and applies needed corrections.Conducts functional and test process consulting and coordinates testing groups.Documents and tracks product testing results.QUALIFICATIONS:Minimum 8 years relevant experience in design, development, and test automation.Education: Minimum Bachelor degree of Computer Science field studies.Airline domain experience is a plus.Tosca Advanced Level Certifications is a plus.Hands:On Web, Mobile and Desktop Test Automation using Tosca/Selenium/Appium.MUST HAVE:Demonstrable project experience in Tosca automation for medium to large projects.Must be able to show immediate automation progress using Tosca tool.Experience in Functional code coverage with Jenkins and/or TeamCity.Solid hands:on programming experience in Java 7/8, Javascript.Experience with Selenium WebDriver, TestNG and Data Driven frameworks.Good Knowledge of Mobile Automation using Tosca/Appium.Experience with writing SQL Queries using Oracle/MySQL.Experience with Web Services testing.Ability to work independently on complex issues.Must have automated approach mindset for solving testing problems.Good knowledge of Unix OS.Good knowledge of DB internals and SQLs.Good knowledge and understanding of Continuous delivery using Maven/Jenkins.Knowledge of XML, HTML, CSS.Experience in Agile software development process.Knowledge of software development and test lifecycle tools (e.g. Jira, Rally, ALM/QC)Hands:On with Version Control and CI systems like SVN, GIT, Jenkins, TeamCity.Very good Interpersonal Skills.Excellent Verbal, Written and Communication skills.

BASIC QUALIFICATIONS- A graduate in Quantitative fields such as science and engineering. (0-2 experience).- Good understanding of formal test case design techniques.- Ability to write, execute and maintain test cases for the feature.- Ability to clearly report defects and communicate to stakeholders in defect triage/test summary report.- Good understanding of one scripting language, preferably Java.- High level of energy and proactive nature. A sense of ownership and drive and a willingness to accept the challenge of daily deadlines is essential.DESCRIPTIONWho You Are : • You are a sharp, passionate engineer with strong problem-solving skills and solid software testing foundation. • You are a talented, detail, oriented and enthusiastic tester who is passionate about quality and is enthusiastic about the new cutting edge technology offered to consumers. • You will design, plan, execute and automate tests for software across a variety of n-tier architectures and cutting-edge technologies.Who We Are: Seller Experience and Fulfillment Technology (SFT) team located in Bangalore is looking for a QAT to deliver strategic goals for Amazon e-commerce systems. This is an opportunity to join our mission to build tech solutions that empower sellers to delight the next billion customers. You will be responsible for testing and creating automated tests for strategic business initiatives. If you feel excited by the challenge of setting the course for large company wide initiatives, building and launching customer facing products in international locales, this may be the next big career move for you. We are building systems which can scale across multiple marketplaces and are on the cutting edge in automated large scale ecommerce business. We are looking for a QAT who can understand the domain and deliver high quality software. We operate in a high performance co-located agile ecosystem where SDEs, QAEs, QATs, Product Managers and Principals frequently connect with end customers of our products. Our QAEs/QATs stay connected with customers through seller/FC/Deliver Station visits and customer anecdotes. This allows our engineers to significantly influence product roadmap, contribute to PRFAQs and create disproportionate impact through the tech they deliver. We offer Technology leaders a once in a lifetime opportunity to transform billions of lives across the planet through their tech innovations. Quality Assurance Technician at Amazon would test cutting edge applications and products at user level; primarily they would involve in manual testing and also execution and maintenance of automation script. QATs would use black box testing techniques to break code and drive customer satisfaction. QATs at Amazon are excellent individual contributors capable of understanding and executing test cases, driving test execution with minimal help. QATs would be trying to understand feature to great depth which would enable them to report issues and take ownership and drive them to closure. QATs are highly accurate in reporting the software behavior ensuring that there is no ambiguity while reproducing issues. High quality and accuracy is maintained throughout the software release without compromising on deadlines. Role & Responsibility - Black Box testing - Write test cases for the new feature, modifying and maintaining the existing test cases. - Understand and ramp up on QA procedures, guidelines and policies for newly launched feature and apply them - Use software tools for QA, fix up and data capture on a daily basis - Be proactive in identify issues, deep dive, troubleshoot, communicate to stake holders and escalation of issue and providing status reports - Contribute toward continuous team process improvement - Ability to debug and fix automated tests as needed and contribute towards adding new tests to the existing automated test suites. - Be part of a highly charged work environmentQuality Assurance Technician at Amazon would test cutting edge applications and products at user level; primarily they would involve in manual testing and also execution and maintenance of automation script. QATs would use black box testing techniques to break code and drive customer satisfaction. QATs at Amazon are excellent individual contributors capable of understanding and executing test cases, driving test execution with minimal help. QATs would be trying to understand feature to great depth which would enable them to report issues and take ownership and drive them to closure. QATs are highly accurate in reporting the software behavior ensuring that there is no ambiguity while reproducing issues. High quality and accuracy is maintained throughout the software release without compromising on deadlines.Key job responsibilities1. Test Planning and manual test execution2. Test automation using existing framework and maintenance of existing automated test . 3. On call/OE activitiesA day in the life-> Execute manual test cases, report defects and share daily test summary report. -> Manage existing automated test cases to ensure they are healthy and reliable.-> Deliver QA on-call activities.-> Identify opportunities for simplification that will improve quality and speed of delivery. Contribute towards continuous process improvement initiatives.-> Build domain and tech expertise over time to independently deliver test cases and test plans for low/medium complexity projects. We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- A graduate in Quantitative fields such as science and engineering. (0-2 experience)- Formal Testing Certifications/trainings like ISTQB or equivalent.- Understanding of automaton test frameworks like Selenium, Appium etc would be added advantage.- Understanding of Agile Software Development Methodologies.Salary: . Date posted: 04/16/2024 10:57 PM