QA Associate Salary in Bangalore - PayScale

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Manager, Proactive Monitoring Engineer is responsible for ensuring the success of our customers by effectively leading a team of Customer Engagement Analysts (Salesforce Product Suite Experts who can work with customers through large scale Salesforce initiated changes) along with associated support projects and processes. This role involves handling critical customer messaging and escalations, career development of individuals, and project management processes . Apart from day-to-day activities, the candidate is expected to be involved in planning to develop the team, run projects of organizational importance, guide / mentor next cadre of leadership as per Salesforce values, while being a face of organization to the wider world The candidate is encouraged to be independent, self-motivated, proactive, results-oriented and able define and provide a high level of customer satisfaction through the delivery of support services. Location: Bangalore Work Hours: We operate 24x7 which can involve working during one of the below shifts as per business need and also have a non-standard work week(Ex: Tue - Sat, Wed - Sun). While we have 5 days a week, it is not vital that the weekend is Saturday and Sunday. You may get your weekly off on any day of the week (Mon/Tue, Thu/Fri)AMER hours (Eastern Standard Time - 5.30 PM/6.30 PM IST or Pacific Standard Time - 8:30 PM/9:30 PM IST onwards depending on Daylight Savings Time) EMEA hours - 12:00 PM/1 PM/2PM IST onwards depending on Daylight Savings Time APAC hours - 5.30 AM IST onwards Work hours are subject to change depending on Business needs. Experience/Skills Required: Overall work-experience of 11+ years, Strong people management expertise of at least 6 years in technical support/customer success management roles .Strong Experience in handling technical support or customer success professionals.Experience with support tools and phone systems.Excellent written and verbal communication skills.Strong team player with a service-oriented attitude and a keen focus on enhancing customer experience, understanding customer concerns and working with internal product/program teams to address such concernsContinuously sets the standard on what defines customer service delivery and customer engagement.Excellent situational awareness in handling objections in dynamic customer environments.Leading cross-functional teamwork across global teamsSelf-motivated, takes initiative, assumes ownership and runs programs with minimal directionDrive stakeholder engagement across peers and senior managementAbility to address and actively engage large audiences and hold their interestStrong Executive presence and excellent convincing skills; ability to hold own point of view in tough conversationsProvide guidance, mentoring, training and delegate responsibilities to managers enabling their professional growth and developmentAbility to optimally communicate and coordinate with departments across the organization including Sales, Consulting, CSM, QA, Program Management, and Product ManagementStrong Critical issue management experience with multiple stakeholders including customers and product teamsDemonstrate strong work ethic and advanced organizational skillsAbility to develop and deliver creative business solutions for complex problemsAbility to attract, hire and retain high-performing support professionalsAbility to work on challenging priorities under tight timelines and delivery pressures. Analytical bent of mind to understand data and derive actionable insightsDetailed Role & Responsibilities: We are a 24 hrs 7 days a week 365 days center and hence would need candidates who are open to work any shift based on business requirements including Saturday and/or Sunday.Lead a support team to achieve business objectives including the attainment of targets for customer satisfaction, employee satisfaction, service levels, resolution time, and project deadlines. • Set team goals in alignment with Global Support objectives. Assist direct reports in the definition and attainment of individual goalsEnsure that direct reports have the resources, information, and processes necessary to deliver effective technical solutions to our customersEnsure the delivery of high-quality technical and soft-skills training for direct reportsDeliver performance reviews for all direct reports and provide regular feedback on performance in terms of agreed upon performance and employee development goalsEffectively represent the Support department on cross-organizational teams to deliver on organizational objectives.Handle workflows and schedules for direct reports and ensure adequate workload coverageDeliver regular reports that provide qualitative and quantitative descriptions of business performanceHandle key processes including FAQ analysis, case reviews, and customer feedback analysisDevelop and maintain Support procedures and policiesAdvocate for customers and define ways to continually contribute to the customer experienceServe as a manager, mentor, knowledge resource, and escalation point for support agents; Build credibility and trust within the support groupDevelop and facilitate the professional growth and development of team membersEmpower and install confidence in team members to enable them growFlexibility to work in staggered shifts, where weekly-offs are not Saturday and Sunday but two consecutive days from the other five weekdaysWork as Duty Manager on rotation or as per business needs handling customer concerns and priority issuesTake up and deliver on any other responsibilities as assigned from time to time by reporting manager/support managementAccommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/01/2024 03:14 PM

Job DescriptionAt Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.OverviewBoeing is the world's largest aerospace company and a leading provider of commercial airplanes, defense, space, and security systems, and global services. Building on a legacy of over a century of innovation and leadership, Boeing continues to lead the way in technology and innovation, customer delivery, and investment in its people and future growth of aerospace.In India, Boeing has been a strong partner to the Indian aerospace and defense sectors for more than 75 years. People at Boeing have been supporting mission readiness and modernization of India's defense forces, and enabling connected, safer, and smarter flying experiences, in the sky, in the seas, and in space.Technology for today and tomorrowThe Boeing India Engineering & Technology Center (BIETC) in India is leveraging a diverse talented pool of 5,500+ engineers, technologists, and innovators to drive growth and innovation in the global aerospace sector. Our engineers deliver cutting-edge R&D, innovation, and high-quality engineering work in global markets, and leverage new-age technologies such as AI/ML, IIoT, Cloud, ModelBased Engineering, and Additive Manufacturing, shaping the future of aerospace.People-driven cultureAt Boeing, we believe creativity and innovation thrives when every employee is trusted, empowered, and has the flexibility to choose, grow, learn, and explore. We offer variable arrangements depending upon business and customer needs, and professional pursuits that offer greater flexibility in the way our people work. We also believe that collaboration, frequent team engagements, and face-to-face meetings bring diverse perspectives and thoughts - enabling every voice to be heard and every perspective to be respected. No matter where or how our teammates work, we are committed to positively shaping people's careers and being thoughtful about employee wellbeing.At Boeing, we are inclusive, diverse, and transformative. With us, you can create and contribute to what matters most in your career, community, country, and world. Join us in powering the progress of global aerospace.Boeing ecommerce team is currently looking to hire Senior Software Engineer for Boeing India Engineering (BIE) Software to join their team in Bengaluru, India. This position will focus on supporting the Boeing Global Services (BGS) IT organization. The selected individual will work in the Boeing India Engineering and Technology Center (BIETC) in Bangalore, India. As a Senior Software Engineer, the selected individual will work with the Boeing India teams and its partners and stakeholders to develop, maintain and improve the ecommerce applications. Position Responsibilities: As an Experienced Application Development Engineer, the selected individual will work in the BIETC Boeing Global Services (BGS) engineering team to develop, maintain, and improve Aviation software products.The position involves aligning / integrating / streamlining a range of product support, maintenance and enhancement requirements and will drive technology leadership for critical design considerations and drive future integrated product roadmap.The selected individual will maintain and improve application software related to aircraft and air traffic management and potentially integrate with other products to provide a world-class modeling and simulation tool suite for Boeing customers globally.The selected individual will work with cross-functional teams spread across multiple products and locations within Boeing and external partners.The selected individual work in an Agile Scrum team following the best practices on Software Craftsmanship such as Test-driven development and Pair Programming/Peer Reviews.The selected individual will work in close cooperation - actively aligns the technical roadmap, APIs and Interaction Design, with teams based in international locations.The selected individual will be responsible to create and maintain necessary software design and architecture documentation.The selected individual will actively support in reducing technical debt.The selected individual will be a skilled, highly professional engineer, work collaboratively with an international team comprising software development, product management, and business analysis.The selected individual will also be responsible to provide support to the development of internal competency and resources for critical skill sets and be a sought-after expert that other developers can benefit from.The selected individual is highly passionate about creating beautiful things with software.The selected individual owns a problem until it's solved.The selected individual lays equal emphasis on testing and generating error-free software.The selected individual will be responsible for coordinating and communicating regularly with experts in Boeing organizations around the world.Selected individual will need to support initiatives of the Boeing India organization related to engineering excellence, employee development, mentoring, customer engagement, etc...The selected individual should be available to travel domestically and internationally, as required.Employer will not sponsor applicants for employment visa status. Basic Qualifications (Required Skills/Experience): (9-12 years) A Bachelor's degree or higher is required as a BASIC QUALIFICATION8+ years of experience in Aeronautical data / Aerospace / Aviation domain specifically in below areas.Experience in Aircraft performance computation/optimization Experience in Airline flight operations and pilotingExperience Deck applicationsExperience to Software Development and Systems engineering Preferred Qualifications (Desired Skills/Experience): 6 years C++ industrial application development experience in past 7-8 years1-2 years' experience in Java, Javascript stack, node JS, Typescript ,HTML, CSSActual airplane simulation, CSF, real-time, Window32/64 and MS experiencePreferred Skill Set DevOps, automation, scripting, CI/CD (Azure CI/CD, C#, Powershell)Actual airplane simulation, CSF, realtime, Window32/64 and MSPython, willingness to pickup Rust, Golang, WASMNetworking, TCPIP, UDPGame SDK/FrameworkVirtual ServerSimConnect/MSFS 2020/FSX/P3D/XPLANEExperience Flight Plan/Optimization, Aircraft Fuel planning and optimization, expertise in Lateral and Vertical flight planning.Flight Management System (FMS) domain knowledgeFlight plan deconstruction knowledge and experienceKnowledge of Navigation database, Performance DatabaseAny exposure to pilot training solutionsExposure to M/C learningExpertise in integration and systems testingAssists in the facilitation of team meetings across time zonesDelivers informative, well-organized presentationsExcellent verbal and written English, including grammarProblem SolvingIdentifies critical issues with easeExperience of managing operational decision support & monitoring software which involves, productivity and operational performance of airlinesExhibits confidence and an extensive knowledge of emerging industry practices when solving business problemsMust have experience working with cross-functional teams spread across multiple productsMust be flexible, with a high tolerance for organizational complexity and ability to work with partners from within Boeing and outside, across different cultures and time-zonesPushes creative thinking beyond the boundaries of existing industry practices and client mindset Typical Education & Experience: Bachelor's degree or higher in computer science, aerospace or other closely related field and 7-8 or more years' related work experience Relocation: This position offers relocation based on candidate eligibility.Equal Opportunity Employer:We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.We have teams in more than 65 countries, and each person plays a role in helping us become one of the world's most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.Salary: . Date posted: 04/03/2024 03:55 PM

BASIC QUALIFICATIONS- Knowledge of QA methodology and tools- A graduate in any field of study.DESCRIPTIONTo follow SOPs and execute tasks assigned on a daily basis.• Execute test plans & test cases, and reporting results in a timely, clear, and concise manner.• Meets daily productivity & quality targets. Is able to execute tasks on a daily basis with highest standard of quality w.r.t deliverables.• Should have the ability to backtrack and do a root cause analysis of bugs/issues.• Contributes to project improvement ideas to simplify the daily routine when applicable.• To acquire knowledge from peers, on-the-job training, and via device and quality team-provided content (e.g., SharePoint, Wiki, etc.).• Able to learn manual device & application test procedures & how to use applicablesoftware & tools. Able to report and track defects under SDA guidance as applicable. • Responsible for security and maintenance of the company assets, accessories and devices allocated to perform daily operations.We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- Basic Knowledge in Testing.- Exposure to devices.Salary: . Date posted: 04/08/2024 11:13 AM

BASIC QUALIFICATIONS- Experience in technical supportDESCRIPTIONDo you have a passion for Automotive? Do you want to challenge the status quo of the in-car experience? Do you want to take on very ambiguous problems? If you answered yes to these questions, we have a dream job for you.As a support engineer, you understand the business impact of support decisions. You drive the team to improve operational efficiency for all services through the identification and development of SLAs, metrics, monitors, procedures, tools, and documentation. You think proactively and work to prevent support issues before they are realized. You will troubleshoot open issues and work closely with Customers. Regular documentation of SOPs, KBs are required. You participate in design reviews to identify and mitigate support risks. You work closely with development, TPM, PI and QA teams to improve the change management life-cycle. You have a deep understanding of production architecture and are familiar with operating system best practices. You identify and drive small production architecture changes.Key job responsibilitiesAt Amazon, we hire the best minds in technology to innovate and build on behalf of our customers. The challenges SE's solve for at Amazon are big and influence millions of customers, sellers, and products around the world.- Propose improvements to our existing processes in order to improve the team's speed, quality and efficiency.- Be responsible for delivering tools and services to simplify the process for our partners. You will design and own solutions to simplify internal team processes, launch readiness operations, and productions launches.- An ideal teammate is passionate about Alexa and has a track record of success in delivering new features and products. A commitment to teamwork, knowledge of complex systems, strong CS fundamentals, experience developing new systems and improving operational efficiency, and strong communication skills (to both business and technical partners) are absolute requirements.A day in the lifeThis job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success. Some of the key job functions of the support engineer are:- Provide first level (L1/L2) of support for handling Jiras, tickets, operational issues from production services- Provide engineering support of our incoming Jiras, tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines.- Work on maintenance driven coding projects, primarily in Python- Read and understand scripts and make code fixes to resolve issues- Develop tools and automate manual operational tasks and easy maintenance of our services.- Build monitoring metrics dashboard, and report system health and support status metrics.- Work with remote teams for handing-off or taking over active support issues and to create a team specific knowledge base and skill setAbout the teamWe are passionate about Automotive features and products, customer experience, digital and voice enhancements, and most importantly eager to resolve very ambiguous problems on behalf of customersWe are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- Knowledge of networking protocols such as HTTP, DNS and TCP/IPSalary: . Date posted: 04/10/2024 10:06 PM

BASIC QUALIFICATIONS- Ideal candidate may have 1-4 years of work experience in advertising domain.- A bachelor's degree or higher is required.- Candidate to have excellent communication skills.- Knowledge of basic excel skills.- Outstanding organizational, prioritization, attention to detail and multi-tasking skills.DESCRIPTIONJob summary:Amazon Advertising is growing its online advertising program and is seeking an Ad Operations Associates in BLR to support our Global business. The Ad Ops Services Associate will provide world-class customer service and support for the Amazon global advertising business. Responsibilities include the daily operations of advertising campaigns across Amazon and its subsidiaries owned and operated sites. This role will be responsible to perform accurate media plan creation/reviews and to handle reporting process within the tool.Job Description: In this role, the individual works under close supervision on completing the productivity and accuracy targets. Associates are required to understand different operational techniques to ensure attention to detail. Accuracy of processing is of utmost importance followed by speed. He/she should consistently deliver results that meet or exceed expectations & understands how the business operates and suggest changes to improve the process. The associate need to be a team player and willing to share his/her knowledge.Roles and Responsibilities: This includes, but is not limited to: • Gain a thorough understanding of the business and operational area. Process allocated work to meet and exceed daily productivity targets • Maintain the highest standards around campaign QA, media plan creation/reviews • QA campaigns that are trafficked to Amazon's stable of properties: Amazon, Twitch, etc. • Provide support and coverage to other advertising teams • Provide account team with screenshots confirming creative went live • Complete ad server and campaign audits using checklists to ensure accuracy and completeness of campaign, including go live workflows • Provide, verify 3rd party reporting • Uphold user experience by confirming ad units when they go live Knowledge & Skills/ Business Acumen • Outstanding organizational, prioritization, attention to detail and multi-tasking skills • Comfortable in fast-paced, multi-tasked, high-energy environment • Show excellent oral and written communication skills with the ability to face external and internal customers in a professional and mature manner.Key job responsibilities• Maintain the highest standards around campaign fulfilment• Execute campaigns by trafficking ads to Amazon's stable of properties: Amazon, Twitch.tv etc.• Build campaign, line items, creative in an ad server with reference to the requirement.• Communicating the status of campaign creation to key global partners and also providing twitch team with screenshots confirming creative went live• Complete ad server and campaign audits using checklists to ensure accuracy and completeness of the campaign, including go live workflows• The ability to proactively troubleshoot, solve problem quickly and escalate as needed• Create weekly/monthly campaign reports• Take on ad-hoc projects to improve processes and maintain ad serving capabilities.• Responsible for SLAs (Service Level Agreements), quality, customer experience and productivity of assigned team• Partnering with key stakeholders to define, identify and influence the development of new initiatives• Creating best practices by putting forth improvement ideas• Mentor, guide and deliver trainings to operational teams to manage quality, improve process efficiency and minimize variation• Look at ways to automate the processWe are open to hiring candidates to work out of one of the following locations:Virtual Location - KAPREFERRED QUALIFICATIONS- Demonstrated problem solving and analytical skills.- Proven ability to work productively and efficiently in an independent setting.- Proven ability to clearly communicate with managers and associates at all levels.- Global perspective and understanding of business objectives.- Attention to detail and work with the highest level of accuracy.- Willing to work in a diverse atmosphere and contribute to an inclusive culture.- Shifts: Rotational (it is a 24*7 shift environment and shifts are rotational - changes every 3 months') Weekly Off: RotationalSalary: . Date posted: 04/18/2024 09:08 AM

BASIC QUALIFICATIONS- 1+ years of sales experienceDESCRIPTIONA successful operations program manager in this team would be a meticulous organizer, adept at managing biller requests, analyzing metrics, and driving improvements. They would possess strong communication skills, collaborating effectively with internal and external stakeholders. With a keen eye for detail, they prioritize tasks, manage vendor resources, and implement promotional programs efficiently. They excel in problem-solving, conducting customer connects and perform data analysis to address root causes, and making data-driven decisions. They would also identify opportunities to reduce wastage & streamline processes and enhance efficiency, while maintaining clear project communication and ensuring timely resolution of customer escalations.Key job responsibilitiesBiller management:• Manages, Audits & Reconciles all vendor elements such as Invoice management from fulfillers, billers and carries out monthly selection audit and proactively taking inputs from category lead & billers & managing other biller requests• Communicating with external customers (Billers, Fulfillers & marketing agencies) and internal customers (Finance, CS Ops, Category, Rewards & tech)• Creates and manages contractual agreements Category Ops• Owns end-to-end reward promotion for GTM go-live every month on time and does the QA of the promotions. • Program manages with rewards, finance, business & marketing teams to carry out the GTM of the category• Coordinate with Finance, CS, FC and Projects team to matters related to SC operations.Customer Escalation management• Monitors & addresses all customer elements (e.g., CS scalations outputs, site experience, team performance), performs deep dive analysis on problems to understand root causes and makes decisions based on data • You organize, analyze and action on the Customer feedback from different sources( CS Team, Internal employees, Direct social media escalations) to resolve customer escalations within TAT.Automation: • Ability to pull data from Excel, SQL databases and perform reporting and analysisA day in the lifeDay-to-day activities involve managing biller requests, analyzing metrics for decision-making, communicating with stakeholders, implementing promotional programs, resolving customer escalations, coordinating with various teams, identifying opportunities for process improvement, and driving automation initiatives.External stakeholders include billers, fulfillers, marketing agencies, and telcos. Internal stakeholders consist of finance, customer service operations, category management, rewards, technology, and marketing teams. About the teamAbout Amazon Pay and About Bill Payments & Financial Services: Amazon Pay is a fast growing organization within Amazon pioneering the next wave of customer acquisition & engagement. Bill Payments and Financial Services (BP-FSP) is the largest high frequency category within Amazon Pay where customers can conveniently make their everyday payments and avail exciting rewards. It is an exciting team to work as we are shaping the future growth of Amazon brick-by-brick, by revolutionizing how customers pay for their everyday needs by solving interesting problems in their journey.We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- Bachelor's degreeSalary: . Date posted: 04/22/2024 10:51 PM