Shift Manager Salary in West Bengal - PayScale

DESCRIPTION• Candidate Should have an eye for detail and the ability to effectively deal with housekeeping related issues, other departments and housekeeping staff.• Assigns team members their duties, and inspects work for conformance to prescribed standards of cleanliness. Establishes standards and procedures for work of housekeeping staff• Schedules periodic major cleaning projects including carpet shampooing, cleaning of walls and baseboards, cleaning of windows. Examines building to determine need for repairs or replacement of any materials or equipment, and makes recommendations to reporting manager.• Investigates concerns regarding housekeeping service and equipment, and takes corrective action.Prepare annual housekeeping budget.• Records data concerning work assignments, personnel actions, and time cards, and prepares periodic reports.• Attends periodic staff meetings with other department heads to discuss company policies and patrons’ complaints, and to make recommendations to improve service and ensure more efficient operation.• Control all expenditures relating to Housekeeping, including labor, Janitorial supplies, and all cleaning supplies and equipment.• Preparing the Daily/Weekly and Monthly reports • Interacting with the service & supply vendors. Undertake daily facility rounds and find out snags and raising proactive tickets for the same.• Conducts orientation training and on Job training to explain policies, work procedures, and to demonstrate use and maintenance of equipment.• Ensure effective usage of machinery and checking of Job cards.• Ensure that all consumables required for cleaning purpose and also for stocking the toilets are in adequate supply on site.• Allocation of Duty shift wise & overlooking of the work scheduled.• Adherence to all the cleaning chemical handling Compliance's & keeping the records for same.• Experience in facility management, Knowledge of House Keeping consumables & its use, Ability to priorities multiple projects, Experience in building and managing large teams, Excellent organizational, planning and interpersonal skills in handling large team size.• Establish and maintain Standard Operating Procedures (SOP) for cleaning and to initiate new procedure to increase the efficiency of AA’s and product use.Key job responsibilities• Candidate Should be able to manage housekeeping related issues and staffs.• Assigns team members their duties, and inspects work for conformance to prescribed standards of cleanliness.• Schedules periodic major cleaning projects including carpet shampooing, cleaning of walls and baseboards, cleaning of windows. • Investigates concerns regarding housekeeping service and equipment and takes corrective action.• Records data concerning work assignments, personnel actions, and time cards.• Control all expenditures relating to Housekeeping, including labor, Janitorial supplies, and all cleaning supplies and equipment.• Preparing the Daily/Weekly and Monthly reports • Interacting with the service & supply vendors. • Ensure effective usage of machinery and checking of History cards.• Ensure that all consumables required for cleaning purpose and also for stocking the toilets are in adequate supply on site.• Allocation of Duty shift wise & overlooking of the work scheduled.• Adherence to all the cleaning chemical handling Compliance's & keeping the records for same.• Experience in facility management, Knowledge of House Keeping consumables & its use, Ability to priorities multiple projects, Experience in building and managing large teams, Excellent organizational, planning and interpersonal skills in handling large team size.A day in the life• Candidate Should have an eye for detail and the ability to effectively deal with housekeeping related issues, other departments and housekeeping staff.• Assigns team members their duties, and inspects work for conformance to prescribed standards of cleanliness. Establishes standards and procedures for work of housekeeping staff• Schedules periodic major cleaning projects including carpet shampooing, cleaning of walls and baseboards, cleaning of windows. Examines building to determine need for repairs or replacement of any materials or equipment, and makes recommendations to reporting manager.• Investigates concerns regarding housekeeping service and equipment, and takes corrective action.Prepare annual housekeeping budget.• Records data concerning work assignments, personnel actions, and time cards, and prepares periodic reports.• Attends periodic staff meetings with other department heads to discuss company policies and patrons’ complaints, and to make recommendations to improve service and ensure more efficient operation.• Control all expenditures relating to Housekeeping, including labor, Janitorial supplies, and all cleaning supplies and equipment.• Preparing the Daily/Weekly and Monthly reports • Interacting with the service & supply vendors. Undertake daily facility rounds and find out snags and raising proactive tickets for the same.• Conducts orientation training and on Job training to explain policies, work procedures, and to demonstrate use and maintenance of equipment.• Ensure effective usage of machinery and checking of History cards.• Ensure that all consumables required for cleaning purpose and also for stocking the toilets are in adequate supply on site.• Allocation of Duty shift wise & overlooking of the work scheduled.• Adherence to all the cleaning chemical handling Compliance's & keeping the records for same.• Experience in facility management, Knowledge of House Keeping consumables & its use, Ability to priorities multiple projects, Experience in building and managing large teams, Excellent organizational, planning and interpersonal skills in handling large team size.About the teamRME stands for "Reliability Maintenance and Engineering" and Facility/RME Coordinator is a dominant role of RE team at amazon. We deal with the maintenance and upkeep of the site which requires highly skilled technical and soft services understanding.We are open to hiring candidates to work out of one of the following locations:Kolkata, WB, INDBASIC QUALIFICATIONS• Diploma/Graduate in hotel management.• 2-5 years of experience in Soft Services. • Experience in facility management, candidates from Hospitality background will be preferred.• Excellent communication skills.• Fluent speaking and prompt writing skills with professional etiquette.• Strong operation/Technical knowledge on Housekeeping machinery. PREFERRED QUALIFICATIONS• Diploma/Graduate in hotel management.• 2-5 years of experience in Soft Services. • Experience in facility management, candidates from Hospitality background will be preferred.• Excellent communication skills.• Fluent speaking and prompt writing skills with professional etiquette.• Strong operation/Technical knowledge on Housekeeping machinery.

Job Number 24061710Job Category Rooms & Guest Services OperationsLocation JW Marriott Hotel Kolkata, 4A, J.B.S. Haldane Avenue, Kolkata, West Bengal, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYAssists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.CANDIDATE PROFILE Education and Experience • High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.CORE WORK ACTIVITIESSupporting Management of Front Desk Team • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and builds mutual trust, respect, and cooperation among team members. • Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence. • Ensures employee recognition is taking place on all shifts. • Establishes and maintains open, collaborative relationships with employees.Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. • Strives to improve service performance. • Collaborates with the Front Office Manager on ways to continually improve departmental service. • Communicates a clear and consistent message regarding the Front Office goals to produce desired results. • Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.Ensuring Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Serves as a role model to demonstrate appropriate behaviors. • Sets a positive example for guest relations. • Displays outstanding hospitality skills. • Empowers employees to provide excellent customer service. • Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction. • Provides feedback to employees based on observation of service behaviors. • Handles guest problems and complaints effectively. • Interacts with guests to obtain feedback on product quality and service levels.Managing Projects and Policies • Implements the customer recognition/service program, communicating and ensuring the process. • Ensures compliance with all Front Office policies, standards and procedures. • Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.Additional Responsibilities • Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. • Functions in place of the Front Office Manager in his/her absence. • Communicates critical information from pre- and post-convention meetings to the Front Office staff. • Participates in department meetings.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/08/2024 07:25 PM

Job Number 24060582Job Category Food and Beverage & CulinaryLocation Courtyard Siliguri, Mallaguri Hill Cart Road, Siliguri, West Bengal, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYComplete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist. Set up, stock, and maintain work areas. Inspect the cleanliness and presentation of all china, glass, and silver prior to use. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.At Courtyard, we're passionate about better serving the needs of travelers everywhere. It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/06/2024 02:50 PM

Job Number 24060575Job Category Rooms & Guest Services OperationsLocation Courtyard Siliguri, Mallaguri Hill Cart Road, Siliguri, West Bengal, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYProcess all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: NoneMarriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.At Courtyard, we're passionate about better serving the needs of travelers everywhere. It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/06/2024 02:50 PM

BASIC QUALIFICATIONS- Bachelor's degree- Speak, write, and read fluently in English- Experience with Microsoft Office products and applicationsDESCRIPTIONAt Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customersWe're seeking a Team lead for our Delivery center. In this role you will be responsible for shift operations at our DCs and support the DC manager in performance management and driving the operational plan.Title:Team LeadLocation: Howrah Essential Functions Essential Functions- Working with the Center manager to ensure smooth function of the Amazon transportation operations -Executing the delivery process from delivery station to customer address- Ensure enough bandwidth in delivery team to ensure peak time delivery management- Continuously improve the delivery process and attain a sustained level of delivery performance improvementEssential Skills- Strong execution skills & Action oriented- Resourceful to identify the way to get things done using limited resources- Ability to work under pressure situations- Ability to work and perform station operations independently.- Strong Microsoft Office (MS excel) skills- Ability to work in ambiguous situations and to come out with solutions as per the situations faced.Analytical Skills: Effectively analyze and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks.We are open to hiring candidates to work out of one of the following locations:Howrah, WB, INDPREFERRED QUALIFICATIONS- Experience in e-commerce, retail or advertisingSalary: . Date posted: 04/08/2024 10:33 AM

Job Number 24068805Job Category Housekeeping & LaundryLocation Courtyard Siliguri, Mallaguri Hill Cart Road, Siliguri, West Bengal, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYOperate and monitor washing, dry cleaning, and drying machinery, including adding chemicals and cleaning lint traps. Identify stained or damaged items and determine status for repair, spot treatment, rewash, or discard. Inspect cleanliness of articles removed from the washer, dryer, or dry-cleaning machines and place in clean linen carts. Set dryers to designated times and temperatures based on fabrics contained in load. Remove lint and debris from dryer screens, dry cleaning filters, and drain trap after each load. Fold cleaned articles into designated size, either by hand or using folding machine. Maintain accurate records of items laundered.Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.PREFERRED QUALIFICATIONS Education: No high school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: NoneMarriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.At Courtyard, we're passionate about better serving the needs of travelers everywhere. It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/19/2024 10:05 AM