Technical Support Analyst Salary in Uttar Pradesh - PayScale

stylemargin:bottom:11.0px::Life and Annuity Insurance domain knowledge in a TPA environment is must.:Guiding clients in defining the scope for the enhancements in agile mind set and launching new products with MVP.:Able to drive the requirements from system feasibility perspective and lead client in getting the products/enhancement done:Represent Development team in client discussions along with Business Analyst.:Experience in performing application enhancements by referring to Business Requirements document.:Conduct technical research, development and testing of clients business requirements onto NTT Life and Annuity Product.:Identifies process and procedure enhancements to drive efficiency and improve customer satisfaction.:Experience in configuring new product launches in Life and Annuity Domain, enhancing existing products.:Write and review the Business specifications; support the team for on:time delivery.:Promote teamwork and culture of accountability.:Coordinate with onshore and offshore resources; mentor and guide team members.::Shift TIming : 1:30 PM IST to 11:30 IST or 12:30 PM to 10:30 PM IST:Education Qualification ::Graduates with Min. of 12+4 Campus Education (BE / M.Sc / MCA)

Role TitleSenior Transact ConsultantSummary of Role:In that role, they will::Bring a good understanding of the Lending domain having worked in a similar capacity earlier:Shall be able to guide, handhold, and groom the team of Business Analyst throughout the project:Interact with business users and technical team for the understanding of functional requirements:Document business requirements and process flows using different tools like JIRA, Confluence, Blue Works, Lucid Chart, MS Visio, etc:Analyse and design solutions with the support of Solution Architects:Provide feedback on test cases and support to Quality Assurance for testing:Support in client UAT Job DescriptionResponsibilities of the role::Analyse client business requirements, liaise with SME /project teams, and prepare business process documents like User Stories, Discussion Logs, Workflows, etc. :Identify the gaps from the Business Requirement Document:Provide solutions for the gaps and prepare Functional Specification Document:Conduct training the business users from the bank:Assist the testing team in creating test cases for the requirement.:Ensure that the solution provided is the best among alternatives.:Guide the business analysts in Solution design with the Design and Development team to ensure requirements are duly addressed. Ensure the Requirement Traceability Matrix is updated to facilitate tracking of requirements coverage.:Support the identification of risks and mitigation approaches:Make appropriate recommendations that will positively impact operational effectiveness, reduce cost and provide a better customer experience:Conduct relevant research to increase understanding in support of developing comprehensive solutions:Participate in final User Acceptance Testing for all major developments in the domain:Assist in the production of various collaterals such as User Guide, SOP Documents, process flows etcExperience and skills requiredstylemargin:bottom:13.0px::Experience working on Temenos Core Banking System (Transact) is a must.:The candidate shall have strong experience of working on Arrangement Architecture in a Lending Implementation project.:Should have a good understanding of Transact APIs.:A strong background in Lending domain having good understanding of end:to:end lending lifecycle in areas such as loan management and servicing and delinquency handling:Should have a good understanding of the gamut of commercial and SME lending products like Commercial Loans, Syndication, Mezz Finance etc.:Design thinking, ability to manage multiple stakeholder expectations, communicate in a clear non:ambiguous manner, conduct requirements workshops, drive decision making:Experience in documenting business cases, business process modelling, and requirement elicitation through workshops:Full software lifecycle development experience, preferably in agile methodology:Communication, group dynamics, collaboration and continuous improvement are core : being best practice driven:Pro:active, quick learner, ability to effectively work in multi:cultural and multi:national teams:Positive attitude and ability to engage with different stakeholders managing scope and expectations skilfully

This position will be responsible for providing remote Level 2 technical support in form of responding to customer calls or emails, incident triage and acknowledgement, status updates and other ITIL based L2 activities, for the Sensormatic Solutions Loss Prevention and Security products implemented at Retail customers premises, globally.Skills Summary::5 Years of L2/L1 Support experience in End user support/Desktop support : Windows operating system : Local and Network Installation, Internet explorer, TCP/IP, DHCP, Device Manager, Registry editor, User Manager, Admin Commands:3 Years as L2/L1 Support Specialist in End user support/Desktop support : Hardware that includes Video conference, Standard Desktop and laptop, Printer, Plotter, Scanner, Desk Phone, IMAC:D etcMandatory Skills and Experience::Bachelors in CS or IT or equivalent:CCNA (Collaboration/Security/Cloud) or MCSE (Business Applications/Cloud Platform and Infrastructure) or similar certification:Minimum 5 years of ITIL based full cycle remote L2 Technical Support involving enterprise level both H/W and S/W systems.:Have experience on L2 support for enterprise Electronic Article Surveillance and CCTV security systems.:Strong hardware diagnostics skill involving remote EAS systems.:Must possess a solid understanding of Microsoft Windows server and desktop operating systems.:Ability to interact with customers professionally.Desirable::IT Security Management/ Cloud Computing Certification:Proven ability to formulate and coordinate solutions to issues in conjunction with multiple functional areas.:Must possess excellent problem solving and communication skills. Must be flexible, dependable and able to multi:task with priority.:Able to Lead and guide the team, able to resolve tough business problems and prepare documentation for future use.:Advanced CCNP certification or equivalent:Must possess excellent troubleshooting and simulating experience in HW and NW domain.Job Responsibilities::Provide technical assistance and consultancy to RDC Analysts on various Sensormatic products.:Take ownership of customer issues escalated from Support Analysts:Provide remote support for various hardware issues (involving CCTV Systems, temperature sensors and other EAS devices) in the customer environment.:Perform in:depth problem analysis and isolate problems of local or enterprise:wide scope:Coordinate documentation of customer problem report in preparation for 3rd level escalation.:Ensure efficient telephone queue and inbound email queue coverage.:Achieve and maintain targeted performance metrics per established RDC team goals.:Contribute new or updated technical or procedural content to the technical support knowledge base.

We have an urgent requirement of Technical Support Executive ((Age 18 to 30 yrs) Gender Open to both Male and Females for INTERNATIONAL CALL CENTER - Working Timings 8.30pm to 5.30am, Mon to Sat. Excellent working environment SALARY 10k TO 30k, Available

Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward:thinking organization, apply now.We are currently seeking a Security Analysis Senior Analyst to join our team in Noida, Uttar Pradesh (IN:UP), India (IN).stylelist:style:type:square::The Security Analysis Senior Analyst would work on Requests, Changes, Incidents and Problem records to support our customers' network security environment.:Implement Network Security solutions and provide operational support in a customer environment.:Update signatures on Palo Alto, FTD.:Will provide technical escalation to L1 support engineers:Provide Oncall support for high severity incidents in a 24x7 environment:Detect security issues, create customer tickets and manage problems until closure.:Act as point of escalation for the Network Security team and collaborate with internal Dell services support teams to ensure timely resolution of issues.:Ensure that Service Level Agreements and operational standards are met. :Perform system maintenance, checkups and maintain current documentation. :Provide resolution plans for device issues.:Propose service, process and technical improvements to management. About NTT DATA ServicesNTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a 30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge:to:cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long:term success. Visit nttdata or LinkedIn to learn more.NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.