Customer Service Officer Salary in Thane - PayScale

Position Overview:This is product business development responsible for Low Voltage Power Distribution Products within Siemens Smart Infrastructure operating company, Electrical Products business unit. The role focuses on portfolio strategy, product roadmaps, new product introductions, pricing and overall product lifecycle management for Indian marketsJob Title Product Business Development Manager - RCD portfolio Job Description• Product portfolio strategy , product roadmap development / management, launching new products, development of sales tools, pricing strategy and general product lifecycle management from inception to obsolescence for price-based global markets. Responsible for Sales, Margins & Profitability of the dedicated products Identify product gaps and strategize to introduce new products and manage cannibalization (if any) Align product positioning and product benchmarking strategy for the target markets Develop and implement business plans that highlight competitive landscape and customer needs specific to target markets Create and maintain sales support tools like Presentations Catalog & Brochure Demo cases for sales offices Competitor comparison (technical & price) Winning Guides Other marketing materials (region specific) Communicate with global industry experts, partners, consultants etc., to develop focus marketing activities for product push Maintain technical/commercial database for existing/ upcoming products into various platforms e.g., SAP, Material Master etc. Enhance knowledge of Sales & Service colleagues by conducting periodic training programs and competency enhancement programs Extract, analyze and generate insights from sales data to visualize product trends and forecast future sales performance to estimate optimal resource allocation Interface with factory & PRM for manufacture planning, new product ramp-up etc. Evaluate market size, growth rate etc. based on inputs from various internal & external market models in alignment with regional colleagues Who Qualify for this job? Bachelor's Degree in Engineering (preferably B.E Electrical) 5+ years of experience in product management or marketing of Final Distribution products and systems e.g., RCCB, MCB, DB etc Experience of Data Visualization and Business Intelligence (BI) tools like Tableau etc., will be advantageous Expert knowledge with IT tools (Excel, Powerpoint etc.) Basic knowledge of Switchgear Very good entrepreneurship skills Strategic thinking Result and quality orientation Customer focus Willingness and pleasure to work in a global network Commercial knowledge for product relevant financials Communication and presentation skills Strong analysis and problem-solving skills Ability to multitask and manage product management activities as per planned schedule A good knowledge of relevant International standards is preferred Team player Salary: . Date posted: 04/11/2024 08:38 PM

"We at Smart Infrastructure , a trusted partner of Siemens Ltd. is one of the top tier global suppliers of products, systems, solutions, and services for the efficient, reliable, and intelligent transmission and distribution of electrical power. We are also responsible for the development and extension of an efficient and reliable power infrastructure. JOIN US! WE MAKE REAL WHAT MATTERS. THIS IS YOUR ROLE"Job Overview : The Customer Service Coordinator will play a crucial role in ensuring smooth operations and exceptional customer service delivery. The ideal candidate will have strong organizational skills, excellent communication abilities, and a proactive approach to problem-solving. Reporting to the Regional Service Manager, the Customer Service Coordinator will be responsible for material planning, revenue tracking, service agreement contract renewals, team leadership, and administrative tasks related to third-party employees.Key Responsibilities : Collaborate with the team to develop monthly revenue plans and track progress throughout the month.Manage service agreement contract renewals and track SAC revenue progression.Coordinate with Pondy, US, and Zug factories for material planning and movement.Provide leadership to the Backoffice team members responsible for preparing manual QES and feeding data to SCM team for vendor negotiation and selection.Oversee administrative activities related to third-party employees, including salaries, expense reports, onboarding, and relieving processes.Conduct service reviews with Territories to ensure customer satisfaction and identify areas for improvement.Monthly PPM activity planning and coordination with CCD team.Breakdown calls tracking, following up with Service engineers for closure. Service agreement contract stock review.Qualifications : Electrical or Elctronics background Diploma or Bachelor, preferably MBA in Operations.Proven experience in a customer service or coordination role, preferably in a manufacturing or service industry.Strong analytical skills with the ability to track and analyze data accurately. Excellent communication and interpersonal skills.Ability to work effectively in a fast-paced environment and prioritize tasks accordingly.Proficiency in Microsoft Office Suite and experience on SAP is preferred.Leadership experience or qualities with the ability to motivate and support team members."WE'VE GOT QUITE A LOT TO OFFER, HOW ABOUT YOU?We're Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and creativity and help us shape tomorrow"Salary: . Date posted: 04/19/2024 08:42 PM