Customer Service Manager Salary in Thane - PayScale

We at Smart Infrastructure , a trusted partner of Siemens Ltd. is one of the top tier global suppliers of products, systems, solutions, and services for the efficient, reliable, and intelligent transmission and distribution of electrical power. We are also responsible for the development and extension of an efficient and reliable power infrastructure. JOIN US! WE MAKE REAL WHAT MATTERS. THIS IS YOUR ROLEVertical Market Manager - Metals & Cement VerticalSmart Infrastructure, Siemens Ltd. IndiaJob Family: SalesVertical Market Manager - Metals & Cement VerticalLocation - MumbaiWe are looking forward to having on board Vertical Market Manager for Metals and Cement Vertical to join our Smart Infrastructure(SI) team in India. The Vertical Market Manager will be responsible for driving growth, fostering client relationships, and leading strategic initiatives within the Metals and Cement industries for SI. The role demands a unique blend of business acumen, technical expertise, and leadership skills to navigate the complex landscape of the VerticalResponsibilities - How you make an impact• Demand Generation - Identify key trends, investments, regulations, competitive scenario in Vertical. Map the market and mark addressable and un-addressable market. Derive potential for Siemens in alignment with BUs• Market Transparency - Enter leads in SieSales in advance by early engagement with customer. Strive for close to 100% market transparent in CRM• Opportunity Conversion -Widening Siemens scope using value-selling approach and having consultative relationship with customers. Maximize Siemens market share in the Vertical• Creating Value Based Relationships - Develop and maintain relationship matrix for CXO level connect between customers and Siemens • Look for technology partnerships and opportunities for cross selling and digitalization leveraging Siemens Xcelerator. Develop use/reference cases for Siemens Xcelerator for the Vertical.• Stakeholder Relations Management - Focus on cross-organizational integration and solutions -support our customers as their partner of choice. Closely working with internal stakeholders - RSB (Regional Sales Board), Regional Sales and KAMs (Key Account Managers)Experience and Competencies - What you bring• Currently manages large Key Account/Business Segment or similar position level• Should have customer facing experience for more than 10 years• Should have good understanding of market and macro/micro trends in the industry - identifying market drivers and expansion strategies• Should possess Strategic and Entrepreneurial Mindset, Proactiveness, Relationship Building and Innovation skills • Should demonstrate effective and professional communication and advanced presentation skills• Understands the overall Siemens portfolio and should have knowledge of consultative selling techniques as a structured process for selling value at decision making levelWE'VE GOT QUITE A LOT TO OFFER, HOW ABOUT YOU?We're Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and creativity and help us shape tomorrowSalary: . Date posted: 03/26/2024 09:15 PM

We at Smart Infrastructure Division in Siemens Ltd. is one of the top tier global suppliers of products, systems, solutions, and services for the efficient, reliable, and intelligent transmission and distribution of electrical power. As the trusted partner for the development and extension of an efficient and reliable power infrastructure that industry and the portfolio they need. JOIN US! WE MAKE REAL WHAT MATTERS. THIS IS YOUR ROLE. System Designing and Application Engineering for MV AIS panels (Domestic + Exports). Main responsibilities: Overall coordination for MV AIS Panel orders with sales, engineering, factory and customer including following Key Responsibilities: 1) Techno-commercial contract review 2) Coordination with Engineering for submission of Drawings and other engineering documents to customer 3) Getting drawing approval from customer 4) Claim submission and negotiation with customer 5) Cost and overall milestone monitoring throughout the order execution 6) Close coordination with Factory and logistic for scheduling of orders 7) Coordination with customer for FAT and dispatch related activities 8) Coordination for Post dispatch service activitiesCandidate should possess: Good knowledge about medium voltage power distribution system and protection system for AIS panels Knowledge of IS/IEC standards applicable for MV systems. Should have CRM development skill and negotiation skill. Good Communication skill Capable to interact independently with client for technical discussions. Prior experience in customer handling functions will be added advantage. Education: : B.E. / Diploma in Electrical Engineering with minimum 4 to 5 Years of Experience WE'VE GOT QUITE A LOT TO OFFER, HOW ABOUT YOU? We're Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow.Salary: . Date posted: 03/28/2024 09:46 PM

DESCRIPTIONYou are responsible for ensuring that you have properly trained people and that their needs are addressed so they can focus on their jobs. You will ensure Amazon policies – including attendance tracking – are implemented and administered fairly and consistently. This includes motivating, coaching, reporting, and providing feedback of associates’ performance – including productivity, quality, and safety - as a means for achieving or exceeding Amazon expectations. The Team lead will address discipline and/or performance issues for FC Associates including up to termination. In addition, you will work in partnership with third party delivery providers to ensure Amazon standards are being met in accordance to service contracts. We're seeking a Team lead for our FC operations. In this role, you will be responsible for: - Managing, on a daily basis, end to end operations for either one large site. Executing inbound and outbound operations, coordinate physical and virtual workflows, or flow of orders and materials to ensure products are shipped on time to meet customer delivery promise - Driving performance management of your team members. Preparing and implementing training and development plans for associates. - Continuously improve the delivery process and attain a sustained level of delivery performance improvement. - Conducting 4M and 5S audits for the delivery station on a daily basis. - Stand-in for Area Manager. - Ability to manage day and night shifts. - Consolidate information from different sources to determine daily load plan requirements for the facility, then adjusting and executing accordingly. - Monitor system generated routing solutions and provide viable routing solutions and make decisions on deliveries outside of the normal routing matrix. - Lead the order batching strategy to ensure efficiency while protecting customer experience - Allocate labor from various sources, lead meetings, direct and assign job duties for FC Associates - Perform in depth problem solving in all areas to ensure successful and continuous operations - Train, audit, and support FC Associates to perform Amazon standard operating procedures and utilizing equipment and software - Ensure FC associates have proper tools to perform the job and coordinate repair or replacement when needed - Communicate with internal and external suppliers using all communication channels available - Report and escalate systemic issues to management as necessary and in a timely manner - Participate in initiatives to ensure Safety and Operational Excellence. Identify,address and resolve safety hazards within the Fulfillment Center - Fully understand processes and daily goals, and make recommendations to improve performance - Perform administrative duties, and additional functions, as needed and determined by management - Support and work in all areas of the Fulfillment Center as required and as determined by site management - Support other spokes/ fulfillment centers as required and as determined by city leadership At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our GSF FC operations team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.We are open to hiring candidates to work out of one of the following locations:Thane, MH, INDBASIC QUALIFICATIONSA graduate with 1-3 yrs of experience in a customer facing environment or manufacturing.PREFERRED QUALIFICATIONS· Graduate. A self-motivated person with the ability to motivate the associates· Good people management skills· Good analytical and problem solving skills· Proficiency in MS Excel and Amazon system or similar systems· 1-3 yrs of experience in managing a process and people

We at Smart Infrastructure Division in Siemens Ltd. is one of the top tier global suppliers of products, systems, solutions, and services for the efficient, reliable, and intelligent transmission and distribution of electrical power. As the trusted partner for the development and extension of an efficient and reliable power infrastructure that industry and the portfolio they need.JOIN US! WE MAKE REAL WHAT MATTERS. THIS IS YOUR ROLE.Your new role - challenging and future-oriented:. Receive and acknowledge order with sign-off from sales/acquisition team as per defined process (checklists/documents) and protocols.. Transfer Techno-commercial order related details to engineering as per defined process (order input documents) and protocols once the order is received from sales/acquisition after thorough review.. Review and identify along with proposals order requirements for non-standard, long lead items, etc. and take appropriate actions to ensure project timelines are maintained.. Monitor job milestones and ensure delivery adherence.. Perform the commercial review (payment terms, LD etc..) as well as offer validity of bought-out materials.. Co-ordinate and obtain the technical clarification / attend KOM with Customer.. Collaborate with proposals, engineering, and factory for design, documentation, manufacturing, and testing activities to ensure timely execution of order as per defined milestones.. Submit drawings to customers, incorporate customers' comments and will visit customers for approvals if required.. Maintain order documentation inline with project requirements ensuring archiving and easy retrieval during and post order completion.. Interface with customers and other stakeholders to clarify and resolve engineering & project related issues.. Responsible for change and claim management to maintain/exceed profitability of order.. Arrange for dispatch clearance from customer & co-ordinate with factory for dispatch.. Handling of bought-out equipment like bus duct, Control and relay panels, adaptors, site activity, etc.. Responsible for handling post-supply/site queries and creating the CFR on receipt of quality related site complaints and coordinating with customer service & logistics team for dispatches.. Stay closely connected with the customers/regional companies and provide extensive support to the customers on a regular basis.What do I need to qualify for this job?. Bachelor's degree in electrical engineering or its equivalent. Minimum 5-8 years' experience in order/project management. Good knowledge of switchgear fundamentals, great understanding and interpretation of customer technical specifications and Single Line Diagram.. Sound background of Medium & Low Voltage products / Systems.. Possess strong negotiation and convincing skills.. Good communication skills with great Customer orientation. a high level of motivation, sense of urgency, and energetic approach to job duties and requirements along with team working skills.. Must have excellent verbal, written communication, and presentation skills to communicate technical information within Siemen and customers.. Strong interpersonal skills, ability to work and prioritize in a fast-paced environment is essential forsuccess.. Proven track record of interacting professionally and positively with all levels of the organization.. Excellent organization and time management skills with ability to manage and respond to changing priorities.. Competent with Microsoft Office suite (Excel, Word, PowerPoint, etc.), PowerBI, etc.. This profile requires travel to Siemens factories and customer sites as per need.WE'VE GOT QUITE A LOT TO OFFER, HOW ABOUT YOU?We're Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow.Salary: . Date posted: 04/10/2024 02:20 PM

Position Overview:This is product business development responsible for Low Voltage Power Distribution Products within Siemens Smart Infrastructure operating company, Electrical Products business unit. The role focuses on portfolio strategy, product roadmaps, new product introductions, pricing and overall product lifecycle management for Indian marketsJob Title Product Business Development Manager - RCD portfolio Job Description• Product portfolio strategy , product roadmap development / management, launching new products, development of sales tools, pricing strategy and general product lifecycle management from inception to obsolescence for price-based global markets. Responsible for Sales, Margins & Profitability of the dedicated products Identify product gaps and strategize to introduce new products and manage cannibalization (if any) Align product positioning and product benchmarking strategy for the target markets Develop and implement business plans that highlight competitive landscape and customer needs specific to target markets Create and maintain sales support tools like Presentations Catalog & Brochure Demo cases for sales offices Competitor comparison (technical & price) Winning Guides Other marketing materials (region specific) Communicate with global industry experts, partners, consultants etc., to develop focus marketing activities for product push Maintain technical/commercial database for existing/ upcoming products into various platforms e.g., SAP, Material Master etc. Enhance knowledge of Sales & Service colleagues by conducting periodic training programs and competency enhancement programs Extract, analyze and generate insights from sales data to visualize product trends and forecast future sales performance to estimate optimal resource allocation Interface with factory & PRM for manufacture planning, new product ramp-up etc. Evaluate market size, growth rate etc. based on inputs from various internal & external market models in alignment with regional colleagues Who Qualify for this job? Bachelor's Degree in Engineering (preferably B.E Electrical) 5+ years of experience in product management or marketing of Final Distribution products and systems e.g., RCCB, MCB, DB etc Experience of Data Visualization and Business Intelligence (BI) tools like Tableau etc., will be advantageous Expert knowledge with IT tools (Excel, Powerpoint etc.) Basic knowledge of Switchgear Very good entrepreneurship skills Strategic thinking Result and quality orientation Customer focus Willingness and pleasure to work in a global network Commercial knowledge for product relevant financials Communication and presentation skills Strong analysis and problem-solving skills Ability to multitask and manage product management activities as per planned schedule A good knowledge of relevant International standards is preferred Team player Salary: . Date posted: 04/11/2024 08:38 PM

At Siemens Energy, we can. Our technology is key, but our people make the difference. Brilliant minds innovate. They connect, create, and keep us on track towards changing the world's energy systems. Their spirit fuels our mission.Our culture is defined by caring, agile, respectful, and accountable individuals. We value excellence of any kind. Sounds like you?We make real what matters. This is your role:• He/she should have hands-on experience in EHV AIS/GIS projects. AIS/GIS substation Extensions / R&M / green field projects.• Responsibility for all project phases (start-up, planning, design, implementation, installation, commissioning and handover).• Provide support to the customer at all times, including providing recommendations based on a thorough understanding of the customer's business and operational environment.• Optimizing project profitability and taking on profit and loss responsibility for the project.• Ensuring commercial contract conditions and timelines are met, including management of contract variations & change management.• Practical experience on installation, testing and commissioning work for high voltage and/or medium voltage switchgear (design and / or delivery).• Monitoring & control of the project, including necessary interventions, to ensure achievement of delivery milestones, timelines & quality within the project budget.• Develop and implement cost management for the project in close cooperation with the responsible commercial manager.• Rigorously monitor and negotiate requirements and fulfilment of project specific conditions with multiple subcontractors and suppliers, including negotiation and agreement of contracts.• Risk management, claim management including development & implementation of suitable technical & commercial mitigation strategies.• Provide ongoing monitoring and timely reporting of project status against project targets.• Occasionally travelling, eg. FAT, Factory visit with customers based on project requirement.• Strictly complying to Siemens' Zero Harm policy in environment, health and safety at all time by regularly checking compliance of projects and with subcontractors.• Basic civil and structural knowledge would be an advantage.Qualifications and Skills• Degree or diploma qualified in electrical engineering.• Practical experience with high voltage and/or medium voltage switchgear • Experience with electrical industry, utilities or electrical infrastructure markets.• Minimum 5-10 years practical experience as responsible site Manager with responsibility for small teams (Solution Project Management preferred).• Self-motivated, driven for results.• Excellent verbal, written communication skills and presentation skill.• Attention to detail, compliant with defined process yet able to adapt improvise where necessary.• Excellent Leadership Skills, a team player, able to work in complex environment and under pressure.• Must have a commercial contract sense and customer service mindset.• True entrepreneur type with ability to create structures and willingness to balance risks.• Practical experience of MS project and excellent in project scheduling.We don't need superheroes, just super minds:This role is based in "Kalwa", where you'll get the chance to work with teams impacting entire cities, countries - and the shape of things to come.We're Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business needs. Bring your curiosity and imagination and help us shape tomorrow.Salary: . Date posted: 04/12/2024 02:10 PM

Corporate Travel ManagerWe're looking for the makers of tomorrow - a hardworking individual who is ready to come on this journey with Siemens to transform entire industry, cities and even countries. Get to know us from the inside, develop your skills on the job and work at the groundbreaking of Corporate.We are looking for Supply Chain Management professional who specializes in Ground Transport and Employee Transport Management.Know more about this Role: -You will have responsibility for strategic sourcing to drive immediate & long term improvements in Cost to Serve & Service Delivery Quality of ground transportation for Siemens' employees in India, Bangladesh, Sri Lanka & Nepal region. You will report to Head of Mobility Services within Siemens Supply Chain - Mobility Services. This is an individual contributor position with no direct reporting employee/s.You will collaborate with the Commodity Manager, Customer Value Manager and Global Travel Management team, to develop and drive a transport services function. For this you will be introducing technology to optimize efficiencies, optimize cost, fulfill local business needs, and support the highest levels of service and traveler satisfaction.The ideal candidate for this role will be experienced in supplier relationship and performance management with a regional/global scope. We are looking for someone with experience with spot rental and employee transport. You should be well equipped with industry trends to identify opportunities to optimize cost & quality of service delivery to internal stakeholders.This position demands innovation and the ability to optimally manage multiple projects simultaneously. A highly motivated individual with strong organizational skills will excel in our dynamic environment with a truly collaborative team.Commodity Management - Updating and implementing Siemens' commodity strategies across multiple businesses. Ability to manage big data. Translating analytics and market intelligence into opportunities and strategies. Managing supplier performance and the resolution of customer service partner concerns, multiple sub-commodities including ground transport, accommodation, parking, dining financial auditing and supplier invoice reconciliation. Travel and transport industry networking, development, and market expertise. Expertise in time and resource management. Assertive and able to hold project team accountable to meet deadlines. Mobility as a Service - Oversight of complete ground transport operations for the business from selection of competent vendors to running of smooth operations. This includes spot rental, monthly rentals, on - demand cabs, vehicles for the expats & CXOs and employee transportation. Work closely with partners to maintain high Customer Value Management (CVM) & build effective & efficient solutions based on opportunities identified. It shall require collaborating and aligning with Local, regional, and global commodity management and cross-functional departments. You bring in around 8-10 years of work experience in Supply Chain Management with at least 3 years in Mobility Services Procurement.You must be a graduate, post-graduate or a professional qualification/certification in SCM shall be preferred. Strong negotiation skills and legal / contract management experience Knowledge of and experience in Asian marketplace. An effective communicator with strong negotiation skills using multiple channels to engage conversation and positive change. You need to be a team player, expressive and sensitive to stakeholders.Experience in creating and conducting RFQs, developing sourcing strategies and performing market analytics. Proficiency in MS Office & MS Project with strong Excel skills. Experience with analytics software (e.g. Tableau). Excellent interpersonal and communications skills in English language (verbal and written) including dynamic presentations. Age 35 years & below. You have a digital attitude, grounded, transparent, hardworking and have a vibrant personality & friendly attitude, Positive, inspiring, and motivating person with passion and drive.Make your mark in our exciting world at Siemens.This role is based out of Navi Mumbai. You'll also get to visit other locations in India and beyond, so you'll need to go where this journey takes you. In return, you'll get the chance to work with teams impacting entire cities, countries - and the craft of things to come.We're Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and creativity and help us shape tomorrow.Find out more about Siemens careers at: www.siemens.com/careersSalary: . Date posted: 04/15/2024 08:44 PM

We at Smart Infrastructure Division in Siemens Ltd. is one of the top tier global suppliers of products, systems, solutions, and services for the efficient, reliable, and intelligent transmission and distribution of electrical power. As the trusted partner for the development and extension of an efficient and reliable power infrastructure that industry and the portfolio they need.JOIN US! WE MAKE REAL WHAT MATTERS. THIS IS YOUR ROLE.This job is based out of Mumbai/Delhi/Chennai, IndiaJOB DESCRIPTION:• Bid preparation in line with the stipulated guidelines• Adherence to the stipulated bid costs• The bid manager assumes project management for bid preparation and is responsible for quality-compliant bid preparation in terms of contents and timescale and in line with the relevant processes.• Manage the development and submission of customer proposals (bids, budgetary proposals, EOI and Pre-qual or similar).• Liaise with Sales team to develop a competitive response strategy, and Tender Engineering team to identify the most appropriate technical solution and source associated base estimates and related tender deliverables from the relevant Work Package teams.• Liaise with the Business Administration/Commercial team for commercial responses.• Liaise with the Customer to clarify proposal requirements and negotiate proposal submissions.• Manage estimate calculations and customer price schedule generation for minor bids (or parts thereof)• Complete customer schedules and returnable for proposals in high quality submissions.• Support proposal process at any stage as part of the sales and tendering team, and present to executive management if needed.• Simultaneously manage one or more bids in one or more regions and for one or more customers.• Lead end-to-end bid management process including overall bid compilation• Detailed planning of the bid task schedule and completion / compilation of the bid (including coordination with the headquarters)• Define and assemble the bid team, define the work-split and bid plan, and act as the main interface to sales teams• Interact with internal and external partners to finalize the scope matrix / division of responsibilities• Prepare and share all bid documents and templates in line with customer requirements• Prepare and compile pre-bid queries• Assessment of the qualification criteria from the customer - ensuring compliance to the customer requirement• Schedule for periodic meetings to assess readiness of the bid submittals and assign tasks accordingly• Ensure timely completion of various bid activities (such as documentation, compliance to the tender specification, preparation of cost build up and optimization, risk identification, etc.)• Coordinate between various internal teams with Engineering, Commercial, Legal, Procurement, Project Management & Quality team for respective inputs• Responsible for various internal Siemens specific approvals & processes• Responsible for cost build up and contribute to bid strategy to meet the target price• Support in business model finalization, Benchmark solution and costs with other projects, put together of the entire price bid & attend bid related customer meetings• Single point of contact for status of the bids in progress; update management team with status of bids• Contribute to bid management audits & handling negotiation scenarios• Compilation of the Post Bid clarifications after receiving inputs from the technical / commercial team etc.• Hand-over of the entire bid to project execution team once awarded with the contract• Ensure implementation of lessons learnt from previous bids and from execution teams of similar projects• Process implementation (PM system, LoA incl. documents) (together with the bid team)WE'VE GOT QUITE A LOT TO OFFER, HOW ABOUT YOU?We're Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow.Salary: . Date posted: 04/17/2024 09:19 PM

We at Smart Infrastructure Division in Siemens Ltd. is one of the top tier global suppliers of products, systems, solutions, and services for the efficient, reliable, and intelligent transmission and distribution of electrical power. As the trusted partner for the development and extension of an efficient and reliable power infrastructure that industry and the portfolio they need.JOIN US! WE MAKE REAL WHAT MATTERS. THIS IS YOUR ROLE.This job is based out of Kalwa, IndiaAs a Technical Resource for IBMS, you will be responsible for the installation, configuration, troubleshooting, and maintenance of integrated building management systems. You will work closely with our clients to ensure the successful implementation and ongoing support of IBMS solutions, adhering to industry best practices and ensuring customer satisfaction.Key Responsibilities :1.Install, configure, and test integrated building management systems, including hardware, software, and networking components.2.Collaborate with internal teams and clients to gather system requirements & develop technical designs.3.Conduct system diagnostics, identify technical issues, and implement effective solutions to ensure optimal system performance.4.Perform preventive maintenance and routine system checks to proactively identify and resolve potential problems.5.Provide technical support to end-users, troubleshooting system malfunctions, and resolving issues in a timely manner6.Conduct system upgrades, software patches, and firmware updates to ensure systems are up to date and secure.7.Train clients and end-users on the proper use of IBMS systems, including providing documentation and conducting workshops.8.Maintain accurate records of system configurations, maintenance activities, and customer interactions.9.Stay updated with the latest trends and advancements in IBMS technologies and industry standards.Qualification :Bachelor's degree in Electrical Engineering, Computer Science, or a related field.Proven experience in the installation, configuration, and maintenance of integrated building management systems, preferably in a commercial setting.Strong knowledge of building automation systems, HVAC controls, lighting controls, access control systems, and energy management.Proficiency in programming languages such as C++, Python, or Java.Familiarity with networking protocols, including TCP/IP, BACnet, Modbus, and LonWorks.Ability to read and interpret electrical schematics, wiring diagrams, and technical documentation.Excellent problem-solving skills and the ability to troubleshoot complex technical issues.Strong communication skills to interact effectively with clients, project teams, and internal stakeholders.Attention to detail and the ability to work independently or as part of a team.WE'VE GOT QUITE A LOT TO OFFER, HOW ABOUT YOU?We're Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow.Salary: . Date posted: 04/17/2024 09:18 PM

"We at Smart Infrastructure , a trusted partner of Siemens Ltd. is one of the top tier global suppliers of products, systems, solutions, and services for the efficient, reliable, and intelligent transmission and distribution of electrical power. We are also responsible for the development and extension of an efficient and reliable power infrastructure. JOIN US! WE MAKE REAL WHAT MATTERS. THIS IS YOUR ROLE"Job Overview : The Customer Service Coordinator will play a crucial role in ensuring smooth operations and exceptional customer service delivery. The ideal candidate will have strong organizational skills, excellent communication abilities, and a proactive approach to problem-solving. Reporting to the Regional Service Manager, the Customer Service Coordinator will be responsible for material planning, revenue tracking, service agreement contract renewals, team leadership, and administrative tasks related to third-party employees.Key Responsibilities : Collaborate with the team to develop monthly revenue plans and track progress throughout the month.Manage service agreement contract renewals and track SAC revenue progression.Coordinate with Pondy, US, and Zug factories for material planning and movement.Provide leadership to the Backoffice team members responsible for preparing manual QES and feeding data to SCM team for vendor negotiation and selection.Oversee administrative activities related to third-party employees, including salaries, expense reports, onboarding, and relieving processes.Conduct service reviews with Territories to ensure customer satisfaction and identify areas for improvement.Monthly PPM activity planning and coordination with CCD team.Breakdown calls tracking, following up with Service engineers for closure. Service agreement contract stock review.Qualifications : Electrical or Elctronics background Diploma or Bachelor, preferably MBA in Operations.Proven experience in a customer service or coordination role, preferably in a manufacturing or service industry.Strong analytical skills with the ability to track and analyze data accurately. Excellent communication and interpersonal skills.Ability to work effectively in a fast-paced environment and prioritize tasks accordingly.Proficiency in Microsoft Office Suite and experience on SAP is preferred.Leadership experience or qualities with the ability to motivate and support team members."WE'VE GOT QUITE A LOT TO OFFER, HOW ABOUT YOU?We're Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and creativity and help us shape tomorrow"Salary: . Date posted: 04/19/2024 08:42 PM