Customer Service Trainer Salary in Thane - PayScale

DESCRIPTIONYou are responsible for ensuring that you have properly trained people and that their needs are addressed so they can focus on their jobs. You will ensure Amazon policies – including attendance tracking – are implemented and administered fairly and consistently. This includes motivating, coaching, reporting, and providing feedback of associates’ performance – including productivity, quality, and safety - as a means for achieving or exceeding Amazon expectations. The Team lead will address discipline and/or performance issues for FC Associates including up to termination. In addition, you will work in partnership with third party delivery providers to ensure Amazon standards are being met in accordance to service contracts. We're seeking a Team lead for our FC operations. In this role, you will be responsible for: - Managing, on a daily basis, end to end operations for either one large site. Executing inbound and outbound operations, coordinate physical and virtual workflows, or flow of orders and materials to ensure products are shipped on time to meet customer delivery promise - Driving performance management of your team members. Preparing and implementing training and development plans for associates. - Continuously improve the delivery process and attain a sustained level of delivery performance improvement. - Conducting 4M and 5S audits for the delivery station on a daily basis. - Stand-in for Area Manager. - Ability to manage day and night shifts. - Consolidate information from different sources to determine daily load plan requirements for the facility, then adjusting and executing accordingly. - Monitor system generated routing solutions and provide viable routing solutions and make decisions on deliveries outside of the normal routing matrix. - Lead the order batching strategy to ensure efficiency while protecting customer experience - Allocate labor from various sources, lead meetings, direct and assign job duties for FC Associates - Perform in depth problem solving in all areas to ensure successful and continuous operations - Train, audit, and support FC Associates to perform Amazon standard operating procedures and utilizing equipment and software - Ensure FC associates have proper tools to perform the job and coordinate repair or replacement when needed - Communicate with internal and external suppliers using all communication channels available - Report and escalate systemic issues to management as necessary and in a timely manner - Participate in initiatives to ensure Safety and Operational Excellence. Identify,address and resolve safety hazards within the Fulfillment Center - Fully understand processes and daily goals, and make recommendations to improve performance - Perform administrative duties, and additional functions, as needed and determined by management - Support and work in all areas of the Fulfillment Center as required and as determined by site management - Support other spokes/ fulfillment centers as required and as determined by city leadership At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our GSF FC operations team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.We are open to hiring candidates to work out of one of the following locations:Thane, MH, INDBASIC QUALIFICATIONSA graduate with 1-3 yrs of experience in a customer facing environment or manufacturing.PREFERRED QUALIFICATIONS· Graduate. A self-motivated person with the ability to motivate the associates· Good people management skills· Good analytical and problem solving skills· Proficiency in MS Excel and Amazon system or similar systems· 1-3 yrs of experience in managing a process and people

"We at Smart Infrastructure , a trusted partner of Siemens Ltd. is one of the top tier global suppliers of products, systems, solutions, and services for the efficient, reliable, and intelligent transmission and distribution of electrical power. We are also responsible for the development and extension of an efficient and reliable power infrastructure. JOIN US! WE MAKE REAL WHAT MATTERS. THIS IS YOUR ROLE"Job Overview : The Customer Service Coordinator will play a crucial role in ensuring smooth operations and exceptional customer service delivery. The ideal candidate will have strong organizational skills, excellent communication abilities, and a proactive approach to problem-solving. Reporting to the Regional Service Manager, the Customer Service Coordinator will be responsible for material planning, revenue tracking, service agreement contract renewals, team leadership, and administrative tasks related to third-party employees.Key Responsibilities : Collaborate with the team to develop monthly revenue plans and track progress throughout the month.Manage service agreement contract renewals and track SAC revenue progression.Coordinate with Pondy, US, and Zug factories for material planning and movement.Provide leadership to the Backoffice team members responsible for preparing manual QES and feeding data to SCM team for vendor negotiation and selection.Oversee administrative activities related to third-party employees, including salaries, expense reports, onboarding, and relieving processes.Conduct service reviews with Territories to ensure customer satisfaction and identify areas for improvement.Monthly PPM activity planning and coordination with CCD team.Breakdown calls tracking, following up with Service engineers for closure. Service agreement contract stock review.Qualifications : Electrical or Elctronics background Diploma or Bachelor, preferably MBA in Operations.Proven experience in a customer service or coordination role, preferably in a manufacturing or service industry.Strong analytical skills with the ability to track and analyze data accurately. Excellent communication and interpersonal skills.Ability to work effectively in a fast-paced environment and prioritize tasks accordingly.Proficiency in Microsoft Office Suite and experience on SAP is preferred.Leadership experience or qualities with the ability to motivate and support team members."WE'VE GOT QUITE A LOT TO OFFER, HOW ABOUT YOU?We're Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and creativity and help us shape tomorrow"Salary: . Date posted: 04/19/2024 08:42 PM