It Support Engineer Salary in Tamil Nadu - PayScale

DESCRIPTIONThe Kindle Ingestion and Expansion (KIX) team enables independent authors, content creators and publishers to publish their content as eBooks for distribution to the Kindle Store, Kindle Unlimited and the Kindle Owners’ Lending Library; as well as in print formats for sale on Amazon’s global marketplaces, bookstores and other online retailers using Amazon’s state-of-the-art Print on Demand (POD) technology. KIX is an important part of Amazon’s vision to provide its Kindle and print book customers with the world’s largest selection in the format they prefer – eBook or paperback.The KIX Support Engineering team provides tier 2&3 services production support and is also responsible for providing multifaceted services to the Kindle digital product family of development teams and working with production operations teams for software product release coordination and deployment. This job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success.Key job responsibilities* Monitor & Drive team to Resolution of Trouble Tickets within defined SLA’s. Drive escalations to engineering team.* Drive Root Cause Analysis, Impact Analysis and Production Deployment support.* Build automated frameworks, tools, solutions to enable stakeholders/business owners monitor health/drive business outcomes.* Build a culture of direct code interaction by nurturing talent towards building applications/debugging & making code level fixes.* Regular interactions with various internal business-owners (like engineering teams) to help understand requirements & business priorities, define engagement model and drive improvements.* Developing support strategies and creating appropriate harnesses as well as pragmatic approaches for quick & effective support.* Resource planning to support various program asks.* Drive initiatives to maximize operational efficiency.* Defining measurable metrics to gauge progress against objective Support goals.* Build best-of-class support engineering teamAbout the teamThe Kindle Ingestion and Expansion (KIX) team enables independent authors, content creators and publishers to publish their content as eBooks for distribution to the Kindle Store, Kindle Unlimited and the Kindle Owners’ Lending Library; as well as in print formats for sale on Amazon’s global marketplaces, bookstores and other online retailers using Amazon’s state-of-the-art Print on Demand (POD) technology. KIX is an important part of Amazon’s vision to provide its Kindle and print book customers with the world’s largest selection in the format they prefer – eBook or paperback.We are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDBASIC QUALIFICATIONSB.E. in Computer Science or a related field.1+ years of experience building, managing engineering teams.8+ years overall development/technical support experience.knowledge of programming, Operating System and Data structures concepts preferredComfortable communicating cross-functionally and across management levels in formal and informal settingsShows creativity and initiative to improve productivity using automation or creative processes.Ability to understand technical specifications, distributed systems architecture and ability to deep dive on service/application logsPREFERRED QUALIFICATIONS* Hands-on technical expertise * Experience with mission critical, 24x7 systems * Excellent verbal and written communication skills * Ability to handle multiple competing priorities in a fast-paced environment * Experience in preparing quality metrics and effectively engaging with stakeholders to set and drive quality goals.

DESCRIPTIONThe team enables independent authors, content creators and publishers to publish their content as eBooks for distribution to the Kindle Store, Kindle Unlimited and the Kindle Owners’ Lending Library; as well as in print formats for sale on Amazon’s global marketplaces, bookstores and other online retailers using Amazon’s state-of-the-art Print on Demand (POD) technology. Team is an important part of Amazon’s vision to provide its Kindle and print book customers with the world’s largest selection in the format they prefer – eBook or paperback.The Support Engineering team provides tier 2&3 services production support and is also responsible for providing multifaceted services to the Kindle digital product family of development teams and working with production operations teams for software product release coordination and deployment. This job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success.Key Job Functions Include these... - Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services - Work on operations and maintenance driven coding projects, primarily in shell scripts, web technologies, with the potential for Java based projects - Software deployment support in staging and production environments - Develop tools to aid operations and maintenance - System and Support status reporting - Ownership of one or more Digital products or components - Customer notification and workflow coordination and follow-up to maintain service level agreements - Work with support team for handing-off or taking over active support issues and creating a team specific knowledge base and skill setA day in the lifeInclusive Team cultureAt Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trustWork Life BalanceWe believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.Mentorship& Career GrowthOur team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.We are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDBASIC QUALIFICATIONS- 2+ years of software development, or 2+ years of technical support experience- Experience troubleshooting and debugging technical systems- Experience in Unix- Experience scripting in modern program languagesPREFERRED QUALIFICATIONS- Knowledge of web services, distributed systems, and web application development- Experience troubleshooting & maintaining hardware & software RAID- Experience with REST web services, XML, JSON

BASIC QUALIFICATIONS- 2+ years of software development, or 2+ years of technical support experience- Experience troubleshooting and debugging technical systems- Experience in Unix- Experience scripting in modern program languagesDESCRIPTIONAmazon Books Team is looking for a talented support engineer who is customer focused and has strong expertise to build enterprise scale analytics datamarts. In this role, you will deliver world class data infrastructure for global books, print and digital.As a Support Engineer working on the analytics platform, you will be implementing and supporting the analytic technologies that give our customers timely, flexible and structured access to their data. You will be challenged with a variety of task like SQL Code, data pipeline design and implementation. You will interact with customers to gather requirements and structure solutions.Interface with business customers, gathering requirements and gaining a deep-dive understanding of services and key datasets.Tuning application and query performance against large, complex data structures. We are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDPREFERRED QUALIFICATIONS- Knowledge of web services, distributed systems, and web application development- Experience troubleshooting & maintaining hardware & software RAID- Experience with REST web services, XML, JSONSalary: . Date posted: 04/04/2024 09:35 AM

BASIC QUALIFICATIONS- 2+ years of software development, or 2+ years of technical support experience- Bachelor's degree in engineering or equivalent- Experience troubleshooting and debugging technical systems- Experience in Unix- Experience scripting in modern program languagesDESCRIPTION Amazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, we have produced groundbreaking devices like Fire tablets, Fire TV, Amazon Echo and Amazon Show. The Amazon Devices group delivers delightfully unique Amazon experiences, giving customers instant access to everything, digital or physical.As a Support Engineer on the Core Device OS team, you will be part of a team that owns critical OS components, pipelines, services, tools, and application development frameworks - working on projects that push the boundaries of customer-device interaction. This job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success. Some of the key job functions of the support engineer are: - Provide first level of support for handling Jiras, tickets, operational issues from production services - Provide engineering support of our incoming Jiras, tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines. - Work on maintenance driven coding projects, primarily in C++ and Python - Read and understand complex application code and make code fixes to resolve support issues - Develop tools and automate manual operational tasks and easy maintenance of our services. - Build monitoring metrics dashboard, and report System health and Support status metrics. - Work with remote development (Austin) teams for handing-off or taking over active support issues and to create a team specific knowledge base and skill set.Key job responsibilitiesSome of the key job functions of the support engineer are: - Provide first level of support for handling Jiras, tickets, operational issues from production services - Provide engineering support of our incoming Jiras, tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines. - Work on maintenance driven coding projects, primarily in C++ and Python - Hands-on experience in Unix or any scripting language - Read and understand complex application code and make code fixes to resolve support issues - Develop tools and automate manual operational tasks and easy maintenance of our services. - Build monitoring metrics dashboard, and report System health and Support status metrics. - Work with remote development (Sunnyvale) teams for handing-off or taking over active support issues and to create a team specific knowledge base and skill set.A day in the lifeAmazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, we have produced groundbreaking devices like Fire tablets, Fire TV, Amazon Echo and Amazon Show. The Amazon Devices group delivers delightfully unique Amazon experiences, giving customers instant access to everything, digital or physical.About the teamAmazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, we have produced groundbreaking devices like Fire tablets, Fire TV, Amazon Echo and Amazon Show. The Amazon Devices group delivers delightfully unique Amazon experiences, giving customers instant access to everything, digital or physical.We are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDPREFERRED QUALIFICATIONS- Experience with AWS, networks and operating systemsSalary: . Date posted: 04/08/2024 09:46 PM

BASIC QUALIFICATIONS- Bachelor's degree in Computer Science or a related field.- 2-4 years overall development/technical support experience.- 2-4 years of experience to troubleshoot and identify the root cause of issues in complex Enterprise Level applications.- 2-4 years of experience working on networking, hardware performance and audio/video technologies within Consumer Electronics.- Development Experience in Python/Ruby/NodeJS/C/Java or open source based technologies.- Experience in Perl or shell scripts, XML/SOAP, web services, web application development.- Experience in UNIX/Linux operating system and tools Strong communication skills and experience in handling high severity incident management calls.DESCRIPTIONDo you like working with very smart technical and business people who are at the forefront of defining and inventing digital media delivery and presentation? Do you like working on multiple product lines and at the same time analyzing and identifying the common threads and issues that can be leveraged to solve multiple problems? If so, this could be a job for you The Digital Media Technology group builds unique and exciting digital products and responsible for Amazon Kindle, Digital Video, Audio, Music, Audible and Digital Text products. We build an eclectic set of rich media ingestion technologies, platforms and processes and taking what's possible with digital media to the next level. - Software Support Engineering is a shared services organization responsible for providing multi-faceted application engineering services to multiple Digital product development teams. - Developing Tools, applications, code improvements and scripts to resolve operational burden of support engineers and Operations - Support engineering and troubleshooting on issues related to the digital platform services and content for various products - Interface with content acquisition, content providers, operations and technical teams to ensure content publishing and delivery as per service level agreements - Production Builds, Tools, and Configuration Management for software product releases and successful deployments.This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. Some of the key job functions of the support engineer are: - Provide first level of support for tickets filed in Audible - Provide engineering support of our incoming tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines. - Work on maintenance of coding projects, primarily in Perl or shell scripts, web technologies, and Java based projects. - Read and understand complex application code and make code fixes to resolve support issues - Software deployment support in staging and production environments. - Develop tools to aid operations and maintenance. - System and Support status reporting. - Ownership of one or more Digital products or components. - Customer notification and workflow co-ordination and follow-up to maintain service level agreements. - Work with Audible engineering team for handing-off or taking over active support issues and to create a team specific knowledge base and skill set.We are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDPREFERRED QUALIFICATIONS- Experience working on enterprise level large scale n-tier applications Demonstrated skill and passion for problem solving and operational excellence.- BIG PICTURE: solve problems at their root, stepping back to understand the broader context- PROACTIVE: You display energy and initiative in solving problems. You follow all possible avenues to get the job done. ADAPTABLE: You undertake a variety of tasks willingly. You switch from complex to routine tasks when required. You adapt quickly to new technologies and products. You work effectively with a variety of personalities and work styles.- HANDLING STRESS: Ability to retain composure under stressful conditions, communicates effectively with a wide array of individuals at Amazon, and gets the right things done.- QUALITY: You demonstrate appropriate quality and thoroughness.- INTEGRITY: You act with personal integrity at all times.- PROFESSIONAL: You work within your team's process. You confront problems (even when outside your own domain), propose solutions, take ownership through to resolution or ensure a clear hand-off. You have a positive, can-do approach to work.Salary: . Date posted: 04/10/2024 09:18 AM

DESCRIPTION Amazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, we have produced groundbreaking devices like Fire tablets, Fire TV, Amazon Echo and Amazon Show. The Amazon Devices group delivers delightfully unique Amazon experiences, giving customers instant access to everything, digital or physical.As a Support Engineer on the Core Device OS team, you will be part of a team that owns critical OS components, pipelines, services, tools, and application development frameworks - working on projects that push the boundaries of customer-device interaction. This job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success. Some of the key job functions of the support engineer are: - Provide first level of support for handling Jiras, tickets, operational issues from production services - Provide engineering support of our incoming Jiras, tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines. - Work on maintenance driven coding projects, primarily in C++ and Python - Read and understand complex application code and make code fixes to resolve support issues - Develop tools and automate manual operational tasks and easy maintenance of our services. - Build monitoring metrics dashboard, and report System health and Support status metrics. - Work with remote development (Sunnyvale) teams for handing-off or taking over active support issues and to create a team specific knowledge base and skill set. Key job responsibilitiesSome of the key job functions of the support engineer are: - Provide first level of support for handling Jiras, tickets, operational issues from production services - Provide engineering support of our incoming Jiras, tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines. - Work on maintenance driven coding projects, primarily in C++ and Python - Hands-on experience in Unix or any scripting language - Read and understand complex application code and make code fixes to resolve support issues - Develop tools and automate manual operational tasks and easy maintenance of our services. - Build monitoring metrics dashboard, and report System health and Support status metrics. - Work with remote development (Sunnyvale) teams for handing-off or taking over active support issues and to create a team specific knowledge base and skill set. A day in the lifeAmazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, we have produced groundbreaking devices like Fire tablets, Fire TV, Amazon Echo and Amazon Show. The Amazon Devices group delivers delightfully unique Amazon experiences, giving customers instant access to everything, digital or physical.About the teamAmazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, we have produced groundbreaking devices like Fire tablets, Fire TV, Amazon Echo and Amazon Show. The Amazon Devices group delivers delightfully unique Amazon experiences, giving customers instant access to everything, digital or physical.We are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDBASIC QUALIFICATIONS- 4+ years of software development, or 4+ years of technical support experience- Experience troubleshooting and debugging technical systems- Experience in Unix- Experience scripting in modern program languages- Experience in agile/scrum or related collaborative workflow- Experience troubleshooting and documenting findingsPREFERRED QUALIFICATIONS- Knowledge of distributed applications/enterprise applications- Knowledge of UNIX/Linux operating system- Experience analyzing and troubleshooting RESTful web API calls

BASIC QUALIFICATIONS- 2+ years of software development, or 2+ years of technical support experience- Bachelor's degree in engineering or equivalent- Experience troubleshooting and debugging technical systems- Experience in Unix- Experience scripting in modern program languagesDESCRIPTION Amazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, we have produced groundbreaking devices like Fire tablets, Fire TV, Amazon Echo and Amazon Show. The Amazon Devices group delivers delightfully unique Amazon experiences, giving customers instant access to everything, digital or physical.As a Support Engineer on the Core Device OS team, you will be part of a team that owns critical OS components, pipelines, services, tools, and application development frameworks - working on projects that push the boundaries of customer-device interaction. This job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success. Some of the key job functions of the support engineer are: - Provide first level of support for handling Jiras, tickets, operational issues from production services - Provide engineering support of our incoming Jiras, tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines. - Work on maintenance driven coding projects, primarily in C++ and Python - Read and understand complex application code and make code fixes to resolve support issues - Develop tools and automate manual operational tasks and easy maintenance of our services. - Build monitoring metrics dashboard, and report System health and Support status metrics. - Work with remote development (Sunnyvale) teams for handing-off or taking over active support issues and to create a team specific knowledge base and skill set.Key job responsibilitiesSome of the key job functions of the support engineer are: - Provide first level of support for handling Jiras, tickets, operational issues from production services - Provide engineering support of our incoming Jiras, tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines. - Work on maintenance driven coding projects, primarily in C++ and Python - Hands-on experience in Unix or any scripting language - Read and understand complex application code and make code fixes to resolve support issues - Develop tools and automate manual operational tasks and easy maintenance of our services. - Build monitoring metrics dashboard, and report System health and Support status metrics. - Work with remote development (Sunnyvale) teams for handing-off or taking over active support issues and to create a team specific knowledge base and skill set.A day in the lifeAmazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, we have produced groundbreaking devices like Fire tablets, Fire TV, Amazon Echo and Amazon Show. The Amazon Devices group delivers delightfully unique Amazon experiences, giving customers instant access to everything, digital or physical.About the teamAmazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, we have produced groundbreaking devices like Fire tablets, Fire TV, Amazon Echo and Amazon Show. The Amazon Devices group delivers delightfully unique Amazon experiences, giving customers instant access to everything, digital or physical.We are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDPREFERRED QUALIFICATIONS- Experience with AWS, networks and operating systemsSalary: . Date posted: 04/16/2024 09:05 AM

BASIC QUALIFICATIONS- 4+ years of software development, or 4+ years of technical support experience- Experience troubleshooting and debugging technical systems- Experience in Unix- Experience scripting in modern program languages- Experience in agile/scrum or related collaborative workflowDESCRIPTIONAmazon MusicImagine being a part of an agile team where your ideas have the potential to reach millions. Picture working on cutting-edge consumer-facing products, where every single team member is a critical voice in the decision-making process. Envision being able to leverage the resources of a Fortune-500 company within the atmosphere of a start-up. Welcome to Amazon Music, where ideas are born and come to life as Amazon Music Unlimited, Prime Music, and so much more.Everyone on our team has a meaningful impact on product features, new directions in music streaming, and customer engagement. We are looking for new team members across a variety of job functions including software engineering/development, marketing, design, ops and more. Come join us as we make history by launching exciting new projects in the coming year. Our team is focused on building a personalized, curated, and seamless music experience. We want to help our customers discover up-and-coming artists, while also having access to their favorite established musicians. We build systems that are distributed on a large scale, spanning our music apps, web player, and voice-forward audio engagement on mobile and Amazon Echo devices, powered by Alexa to support our customer base. Amazon Music offerings are available in countries around the world, and our applications support our mission of delivering music to customers in new and exciting ways that enhance their day-to-day lives.Come innovate with the Amazon Music team!This is a highly impactful and visible job where you will be asked to be our main support contact for these important Music stakeholders. Primary responsibilities include owning month-end runs, developing monitoring solutions, on-boarding new validations to our service, performing deep dives via SQL queries (RDBMS/S3), automation of manual tasks and solving unique technical challenges.The ideal candidate must be detail oriented, have superior verbal and written communication skills, strong organizational skills, able to juggle/prioritize multiple tasks at once, able to work independently and can maintain professionalism under pressure. You must be able to identify problems before they happen and implement solutions that detect and prevent outages. You must be able to make sound judgments, work to improve the customer experience, and be a team player!We are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDPREFERRED QUALIFICATIONS- Knowledge of distributed applications/enterprise applications- Knowledge of UNIX/Linux operating system- Experience analyzing and troubleshooting RESTful web API callsSalary: . Date posted: 04/16/2024 09:05 AM

BASIC QUALIFICATIONS - BS in Computer Science or equivalent combination of technical education and work experience - Dedicated and committed - External hires should have minimum of 7 - 10 years of relevant experience - Should have at least 2 year of experience in managing a team of 10-15 Engineers - Experience in hiring, recruiting, developing and promoting Technical Contributors and Engineers - Strong understanding of support processes - SLA, handling tickets, monitoring, processes and metrics. - Very strong stakeholder management and communication management. - Good command over Windows and Excel - Strong analytical skills and ability to work in an unstructured and evolving environment - Good people manager who can manage and motivate direct reports and get the best out of themDESCRIPTIONAmazon Music Imagine being a part of an agile team where your ideas have the potential to reach millions. Picture working on cutting-edge consumer-facing products, where every single team member is a critical voice in the decision-making process. Envision being able to leverage the resources of a Fortune-500 company within the atmosphere of a start-up. Welcome to Amazon Music, where ideas are born and come to life. Everyone on our team has a meaningful impact on product features, new directions in music streaming, and customer engagement. We are looking for new team members across a variety of job functions including software engineering/development, marketing, design, ops, and more. Come join us as we continue to make history by launching exciting new projects. Our team is focused on building a personalized, curated, and seamless music experience. We want to help our customers discover up-and-coming artists, while also having access to their favorite established musicians. We build systems that are distributed on a large scale, spanning our music apps, web player, and voice-forward audio engagement on mobile and Amazon Echo devices, powered by Alexa to support our customer base. Amazon Music offerings are available in countries around the world and our applications support our mission of delivering music to customers in new and exciting ways that enhance their day-to-day lives. Come innovate with the Amazon Music team! As a Support Engineering Manager for Amazon Music team you would be managing a talented team of support engineers resolving technical problems. You identify customer problems, demonstrate excellent judgement skills in decision making, mentoring and growing talent. You inspire people, motivate the team, drive the culture of innovation, implement support engineering best practices, and have commitment and grit to deliver results. You improve the customer experience with technical support, case escalations, and service quality. You are responsible for overall productivity, quality, and delivery of support engineering services. To make sure your team provide high quality support, you facilitate their connection to subject matter experts and learning opportunities. You are responsible for team schedules and goals. You help scope technical efforts and identify risks. You stay connected and resolve blockers. You communicate business updates, priorities, resolution status, and any challenges to your customers, stakeholders, and management. You manage escalations and make sure customer needs are met. You drive Operational Excellence that improve processes (e.g., automating ad-hoc or manual steps). You ensure team compliance with policies (e.g., information security, data handling, service level agreements.). You hold postmortems and document lessons-learned in COEs to ensure that problems don't repeat. Key Responsibilities Include: - Monitoring & Resolution of Trouble Tickets within defined SLA's. Drive escalations to engineering team. - Drive Root Cause Analysis, Impact Analysis and Production Deployment support. - Build automated frameworks, tools, solutions to enable stakeholders/business owners monitor health/drive business outcomes (For example: Automated Business/Product Metrics) - Build a culture of direct code interaction by nurturing talent towards building applications/debugging & making code level fixes. - Regular interactions with various internal business-owners (like engineering teams) to help understand requirements & business priorities, define engagement model and drive improvements. - Developing support strategies and creating appropriate harnesses as well as pragmatic approaches for quick & effective support. - Resource planning to support various program asks. - Drive initiatives to maximize operational efficiency. - Defining measurable metrics to gauge progress against objective Support goals. - Build best-of-class support engineering teamWe are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDPREFERRED QUALIFICATIONS - BS in Computer Science or equivalent combination of technical education and work experience - External hires should have minimum of 7 - 10 years of relevant experience - Should have at least 2 year of experience in managing a team of 10-15 Engineers - Strong organizational skills, tracking multiple test executions simultaneously and ability to synthesize the results - Experience working and coordinating with distributed worldwide teams preferred - Shows creativity and initiative to improve productivity by Innovative means like Developing New tools - Proven ability to troubleshoot and identify the root cause of issues in complex Enterprise Level applications. - Demonstrated skill and passion for problem solving and operational excellence. Amazon is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual OrientationSalary: . Date posted: 04/16/2024 10:25 PM

BASIC QUALIFICATIONSB.E. in Computer Science or a related field. 2+ years of experience building, managing engineering teams. 9+ years overall development/technical support experience. knowledge of programming, Operating System and Cloud technology concepts preferred Comfortable communicating cross-functionally and across management levels in formal and informal settings Shows creativity and initiative to improve productivity using automation or creative processes. Ability to understand technical specifications, distributed systems architecture and ability to deep dive on service/application logsDESCRIPTIONThe eBook industry is in its early stages and is evolving rapidly. We are looking for excellent software engineers to join us in consistently improving our customer experience towards our goal of "Every book, ever written, in any language, all available in less than 60 seconds."The Kindle Store team builds and operates the Kindle books shopping experience across platforms around the world. This includes the shopping experience on the retail website, all e-ink and Kindle Fire devices and Kindle reading apps. Our charter is to build a store that makes it easy for customers to find content that is relevant to them.As a support engineer your work will involve: - Developing tools, applications, code improvements and scripts to resolve operational burden of support engineers and operations - Support engineering and troubleshooting on issues related to the digital platform services and content for various products - Interface with content acquisition, content providers, operations and technical teams to ensure content delivery as per service level agreements - Production builds, tools, and configuration management for software product releases and successful deployments.Key job responsibilities* Monitor & Drive team to Resolution of Trouble Tickets within defined SLA's. Drive escalations to engineering team.* Drive Root Cause Analysis, Impact Analysis and Production Deployment support.* Build automated frameworks, tools, solutions to enable stakeholders/business owners monitor health/drive business outcomes.* Build a culture of direct code interaction by nurturing talent towards building applications/debugging & making code level fixes.* Regular interactions with various internal business-owners (like engineering teams) to help understand requirements & business priorities, define engagement model and drive improvements.* Developing support strategies and creating appropriate harnesses as well as pragmatic approaches for quick & effective support.* Resource planning to support various program asks.* Drive initiatives to maximize operational efficiency.* Defining measurable metrics to gauge progress against objective Support goals.* Build best-of-class support engineering teamWe are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDPREFERRED QUALIFICATIONS* Hands-on technical expertise * Experience with mission critical, 24x7 systems * Excellent verbal and written communication skills * Ability to handle multiple competing priorities in a fast-paced environment * Experience in preparing quality metrics and effectively engaging with stakeholders to set and drive quality goals.Salary: . Date posted: 04/16/2024 10:21 PM