Collections Salary in Navi Mumbai - PayScale

DESCRIPTIONTrainer – W, will be an active member of the entire West region and will lead the coordination and execution of Associates, TL Training and L3 on-boarding activities.Successful candidates will have demonstrated a true hands-on approach in Training need analysis, training facilitation, LMS management, data and report management, expert in excel and power point. Prior experience as a Trainer in Retail, Supply Chain, E-commerce organization is mandatory.Trainer will• Implement network standard training programs for Associates and Team Leaders (i.e., participating in and conducting needs analysis, skills development classes, cross-training, calendar management etc.)• Partner with RLM and operations leaders across all areas to identify training needs and schedule training events to meet production forecasts and labor gaps• Proactively plan & implement learning initiatives to make a positive impact on key business safety, quality, productivity and customer experience metrics• Design/customize training content to meet regional needs and track compliance to these training materials• Analyze and understand data to suggest improvements for training and operationsKey job responsibilitiesa)Associate On-boarding: FC/LM/RDFC/LPC/EF•On-boarding of new FT/PT or ALFA AA on LMS platform for NHO completion.•Update NHO status on every 2 hours for ALFA associates•Track on site LBD status & monitor completion & defects•Follow up with AA & Site Ops to ensure completion of learning modules, OPL reads•Follow up with TLs and AMs for 222 Coaching completion•Perform Learning Index Audit•Daily LC monitoring and take action as per report•Conduct ILT / VILT for Associates on-demand topics•Handling LMS user management.•Work with Content developer to drive content creation, updation, improvisation.•Drive adoption of learning interventionb)Associate Onboarding: LM/Hybrid/3P Hubs/EF•Support the L&D POC in driving adoption of learning initiatives.c)Refresher Training: FC/LM/Hybrid/3P Hubs/EF•Conduct Training sessions•Deploy FC Refresher Training on LMS•Alignment with Store POC/OE/TW for Training execution•Drive Completion in partnership with operationsd)Learning Index Report: FC/3P/LM•Route Plan Creation for FCs, LM, Hybrid, 3P & EF sites•Conduct Audit and drive through regional presence•Create and share Learning Index Audit Reporte)Coordination and Data management•Support in Learning Ambassador certification•Aligning Weekly Learning Calendar based on business priorities•Weekly/Monthly Calendar Creation•Weekly Learning Dashboard•Daily Dive Deep on critical problems discussed in DDD & drive closure on AIs•L&D WBR - status and new task assignment•Traveling multiple sites Feedback collection and collations•Publish Learning Day End ReportKey job responsibilitiesKey job responsibilitiesa)Associate On-boarding: FC/LM/RDFC•On-boarding of new FT/PT or ALFA AA on LMS platform for NHO completion.•Track on site LBD status & monitor completion & defects•Follow up with AA & Site Ops to ensure completion of learning modules, OPL reads•Follow up with TLs and AMs for 222 Coaching completion•Perform Learning Index Audit•Daily LC monitoring and take action as per report•Conduct ILT / VILT for Associates on-demand topics•Handling LMS user management.•Work with Content developer to drive content creation, updation, improvisation.•Drive adoption of learning interventionb)Associate Onboarding: LM/Hybrid/3P Hubs/EF•Support the L&D POC in driving adoption of learning initiatives.c)Refresher Training: FC/LM/Hybrid/3P Hubs/EF•Conduct Training sessions•Deploy FC Refresher Training on LMS•Alignment with Store POC/OE/TW for Training execution•Drive Completion in partnership with operationsd)Learning Index Report: FC/3P/LM•Route Plan Creation for FCs, LM, Hybrid, 3P & EF sites•Conduct Audit and drive through regional presence•Create and share Learning Index Audit Report•Aligning Weekly Learning Calendar based on business priorities•Weekly/Monthly Calendar Creation•Weekly Learning Dashboard•Daily Dive Deep on critical problems •L&D WBR - status and new task assignment•Traveling multiple sites•Publish Learning Day End ReportWe are open to hiring candidates to work out of one of the following locations:Navi Mumbai, MH, INDBASIC QUALIFICATIONSExperience working with and delivering training/information to Associates and TL level employee Experience in training content development · Expert in MS Excel and Power-point · Prior experience in Learning Management System Work experience as a Trainer. · Evidence of ability to prioritize, manage and complete projects with tight deadlines PREFERRED QUALIFICATIONSMaster’s Degree in related field .Resume that shows steady progression in Training/Learning Management for the last 2+ years in a manufacturing/production/distribution leadership role · Ability to adapt well to fast-paced, yet ambiguous, environments with changing circumstances, direction, and strategy · Desire to thrive in a dynamic, growing environment · Previous Kaizen/Continuous Improvement experience

Job Number 24058153Job Category Food and Beverage & CulinaryLocation Marriott Executive Apartments Navi Mumbai, D-33, Turbhe, Navi Mumbai, Maharashtra, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYAreas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.CANDIDATE PROFILE Education and Experience • High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR • 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.CORE WORK ACTIVITIESManaging Day-to-Day Operations • Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. • Maintains service and sanitation standards in restaurant, bar/lounge and room service areas. • Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.Leading Food and Beverage Team • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and builds mutual trust, respect, and cooperation among team members. • Serves as a role model to demonstrate appropriate behaviors. • Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Ensures and maintains the productivity level of employees. • Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective. • Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management. • Ensures compliance with all applicable laws and regulations. • Ensures compliance with food handling and sanitation standards. • Ensures staff understands local, state and Federal liquor laws. • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. • Establishes guidelines so employees understand expectations and parameters. • Monitors alcohol beverage service in compliance with local laws.Ensuring Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis. • Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. • Empowers employees to provide excellent customer service. • Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations. • Handles guest problems and complaints. • Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction. • Ensures corrective action is taken to continuously improve service results. • Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. • Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).Managing and Conducting Human Resource Activities • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. • Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others. • Ensures employees are treated fairly and equitably. Strives to improve employee retention. • Ensures employees receive on-going training to understand guest expectations. • Solicits employee feedback, utilizes an \"open door\" policy and reviews employee satisfaction results to identify and address employee problems or concerns. • Strives to improve service performance. • Ensures recognition is taking place across areas of responsibility.Additional Responsibilities • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Assists servers and hosts on the floor during meal periods and high demand times. • Recognizes good quality products and presentations. • Supervises daily shift operations in absence of Assistant Restaurant Manager. • Oversees the financial aspects of the department including purchasing and payment of invoices.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.The world is a big place and Marriott Executive Apartments offers temporary housing that feels like home in the biggest and best cities for business travel across Europe, Asia, Latin America, Africa and the Middle East. Join the Marriott Executive Apartments team and help our guests adapt to a new locale and feel comfortable and cared for while living away from home. In joining Marriott Executive Apartments, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/03/2024 08:49 AM