Customer Account Manager Salary in Mumbai - PayScale

DESCRIPTIONIn this role the Account Manager will manage a set of critical seller accounts which contribute to 20%+ business of the category. He/She/They will be responsible to develop strong relationships with top sellers in the category and drive improvements in customer facing inputs and achieve category objectives.Key job responsibilities· Managing the seller relationship by championing the seller’s needs at Amazon. Build strong communication channels at all levels of the seller’s organization, set proper expectations, provide clear status communications, and manage towards a growth plan.· Managing and driving the growth of the seller’s business: Build and execute on a strategic account plan that delivers on key business opportunities for the seller and Amazon.· Managing key improvement initiatives and projects: Drive new product launches and relationship extensions by partnering with the business development and onboarding teams.· Work with sellers to improve operational aspects of their business in providing a great consumer experience.· Analyzing the business: Conduct deep dive analysis and provide routine executive-level reporting on the seller’s current business and future opportunities. Publish recommendations and action plans based on data.We are open to hiring candidates to work out of one of the following locations:Mumbai, MH, INDBASIC QUALIFICATIONS- 3+ years of sales or account management experience- Experience with Excel- Experience analyzing data and best practices to assess performance driversPREFERRED QUALIFICATIONS- Experience analyzing key open issues and resolution metrics for each of the managed accounts- Experience deep diving on selling partner-level issues and delivering recommendations

DESCRIPTIONIn this role the Account Manager will manage a set of critical seller accounts which contribute large proportion of business of the category. He/She/They will be responsible to develop strong relationships with top sellers in the category and drive improvements in customer facing inputs and achieve category objectives.Key job responsibilitiesManaging the seller relationship by championing the seller’s needs at Amazon. Build strong communication channels at all levels of the seller’s organization, set proper expectations, provide clear status communications, and manage towards a growth plan.· Managing and driving the growth of the seller’s business: Build and execute on a strategic account plan that delivers on key business opportunities for the seller and Amazon.· Managing key improvement initiatives and projects: Drive new product launches and relationship extensions by partnering with the business development and onboarding teams.· Work with sellers to improve operational aspects of their business in providing a great consumer experience.· Analyzing the business: Conduct deep dive analysis and provide routine executive-level reporting on the seller’s current business and future opportunities. Publish recommendations and action plans based on data.We are open to hiring candidates to work out of one of the following locations:Mumbai, MH, INDBASIC QUALIFICATIONS- 4+ years of sales experience- Experience analyzing data and best practices to assess performance drivers- Experience in e-commerce- Experience in a highly analytical, results-oriented environment with external customer interaction required.PREFERRED QUALIFICATIONS- Experience meeting revenue targets and quotas- Experience working in a fast-paced and highly cross-functional organization

DESCRIPTIONWe are looking for a Strategic account manager responsible for the growth and development of some of the most influential sellers on the Amazon.in marketplace. The ideal candidate thrives in an ambiguous environment where they must develop, implement and iterate on business strategies to deliver growth and positive experience for sellers. The candidate should be hands-on, detail oriented, have relentlessly high standards and operates as a business owner who understands key levers to achieve results through their team.In this role, the candidate will be responsible for achieving the top line nos. for the business by driving strategic business and operational objectives. The candidate will drive the creation and execution of strategies to achieve business goals through his team by focusing on selection expansion, leveraging Fulfillment channels for faster delivery, developing merchandising strategy and improving catalog quality. The candidate will use his category expertise to drive seller interactions & act as a Voice of Seller influencing Marketplace policies on Seller Fees and Policies, in areas like Reimbursements, Returns, Seller Claims etc. The candidate would need to actively collaborate with other stakeholders like Category Management, Fulfillment, Finance, Product & Advertising teams to align programs and initiatives to identify potential growth avenues and drive seller success.If you are interested in growing brands and businesses on Amazon, we’re interested in talking to you!Key job responsibilitiesBusiness Growth· Contribute to business strategy development and identify correct input metrics that drive growth and improve the end customer & seller experience, in collaboration with cross-functional teams and other Amazon programs.· Possess the ability to manage and deliver against complex goals where strategy is not defined. Able to make tradeoffs between short term seller needs and longer-term strategic investment.Relationship Management· Build and cultivate strong relationships with sellers in your portfolio along with internal stakeholders; be a trusted advisor and a business advocate.Process Excellence· Use customer feedback, market growth trends, and analyze key metrics to contribute to strategic development of features and programs that accelerate seller’s growth and improve their experience working with Amazon. Spot areas of unnecessary process or inefficiencies and work to simplify.· Identify, optimize, and scale improvements that can benefit a large set of customers, e.g. driving efficiencies through tools and processes, simplifying SOPs, etc., working across multiple organizations. Develop mechanisms to create accountability.We are open to hiring candidates to work out of one of the following locations:Mumbai, MH, INDBASIC QUALIFICATIONS- 2+ years of sales experience- Experience analyzing data and best practices to assess performance driversPREFERRED QUALIFICATIONS- Experience in e-commerce- - Experience meeting revenue targets and quotas- - Experience in e-commerce- - Experience working in a fast-paced and highly cross-functional organization

We are looking for the right people - people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world's largest providers of products and services to the global energy industry.Under broad direction from local sales management, responsible for selling software and software related services to customers. This Outside Sales, Account Manager (AM) will sell directly to customers. This individual is responsible for securing revenue targets against an assigned quota, ensures profitability of the relationship, and improves market share/penetration by directing the total array of the companys technical, commercial, and operational capabilities to the assigned clients domestic needs. Builds relationships with customer's staff, management, and executives across all aspects of the Oilfield Life Cycle. Develops territory and account plans that are focused on expanding our business. Provides accurate forecasting of business including a Commit, Upside and Pipeline of deals and opportunities. Requires completion of an undergraduate degree and a minimum of one year of sales experience. Individuals will be accountable for revenue scope of (typically) 2:5M.Halliburton is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.LocationGuru Hargovindji Marg,Mumbai,,400093, IndiaJob DetailsRequisition Number: Experience Level:Experienced HireJob Family:Sales and MarketingProduct Service Line:Landmark Software and ServicesFull Time / Part Time:Full TimeAdditional Locations for this position:Compensation InformationCompensation is competitive and commensurate with experience.

BASIC QUALIFICATIONS- 1+ years of sales experience- Bachelor's degreeDESCRIPTIONAre you customer obsessed, relentlessly focused on achieving high standards, street-smart and analytical, execution focused, hungry and passionate about e-commerce, an experienced sales executive with a strong work ethic? If yes, this opportunity will appeal to you.Amazon Seller Services is an important division of Amazon Inc., a multi-national company headquartered in Seattle, USA. The division aims to help sellers grow their business by offering services which leverage high quality Amazon capabilities. Amazon Seller Services is now looking to work with Indian retailers and offer them services which will scale their business. See www.amazonservices.com for services offered in US & www.services.amazon.in for product details in India. As a Sales Associate with Amazon Seller Services India, you will have the exciting opportunity to deliver Amazon's offerings in India. You will be the face of Amazon to retailers for the services which Amazon will offer. The role will require engaging retailers at all points of their life cycle. You will have to identify and recruit retailers that deliver competitive pricing and broad product selection on the platform, train sellers on Amazon systems helping them integrate with our product platform and analyze seller performance metrics to help them become successful on our platform. The ideal candidate will have sales experience, ability to work in an environment with minimal supervision, comfortable working across multiple complex functions and capability to influence external parties. The candidate should be comfortable interfacing with technology systems, training other stakeholders on systems and processes and be able to analyze data and gather actionable conclusions. Operating in a rapidly changing environment will require the candidate to be adept at dealing with ambiguous, new and challenging situations. The candidate will be comfortable in executing repeatable processes.Role and Responsibilities: • Understand products and services offered by Amazon Services and be able to articulate its functions and benefits to external audiences.• Help define the seller base and industry verticals we target for various Amazon services using local knowledge.• Identify valuable sellers and selection for Amazon services.• Acquire retailers with valuable selection and establish long-term partnerships.• Own and manage integration of portfolio of sellers and help them become self-reliant through basic training. • Track and monitor performance and sales of key partners to manage their performance.Prior Experience and skills:• More than 3+ years of experience in sales• Bachelor's degree required, MBA is preferred • Passion for e-commerce is required.• Experience in an analytical, results-oriented environment with external customer interaction.• Proven ability to manage the business "by the numbers". Must be metrics-driven.• Excellent written and oral communication and presentation skills and the ability to express thoughts logically and succinctly.• Experience working with SME retailers is an advantage. • Experience with e-commerce, retail, advertising, or media would be an advantage.• Deep understanding of the retail and wholesale landscape in India with prior interactions with sellers and distributors is desirable.• Experience selling nascent (embryonic/start-up) products/services into new markets is desired.• Entrepreneurial drive and demonstrated ability to achieve stretch goals in an innovative and fast-paced environment. • Ability to speak the local language is desirable Personal attributes and competencies: • Demonstrated intense customer focus.• Demonstrated highest level of integrity, intellectual honesty, and strong work ethic.• Takes initiative. Doesn't wait to be asked. Plans efficiently.• Consistent effort, intense commitment, perseverance and willingness to go above and beyond when needed.• Strong team player, acts like an owner, and ultimately focused on delivering results with high standards. • Proven ability to successfully thrive in an ambiguous environment and changing market conditions.• Disciplined in executing repeatable operational processes.• Has sound judgment and ability solve issues on the spot.• Makes good decisions when analysis of data is not sufficient to reach a conclusion.We are open to hiring candidates to work out of one of the following locations:Mumbai, MH, INDPREFERRED QUALIFICATIONS- Ecommerce/ Internet Industry ExperienceSalary: . Date posted: 04/04/2024 10:21 PM

BASIC QUALIFICATIONS- Bachelor's degreeDESCRIPTIONAre you customer obsessed, relentlessly focused on achieving high standards, street-smart and analytical, execution focused, hungry and passionate about e-commerce, an experienced sales executive with a strong work ethic? If yes, this opportunity will appeal to you.Amazon Seller Services is an important division of Amazon Inc., a multi-national company headquartered in Seattle, USA. The division aims to help sellers grow their business by offering services which leverage high quality Amazon capabilities. Amazon Seller Services is now looking to work with Indian retailers and offer them services which will scale their business. See www.amazonservices.com for services offered in US & www.services.amazon.in for product details in India. As a Sales Associate with Amazon Seller Services India, you will have the exciting opportunity to deliver Amazon's offerings in India. You will be the face of Amazon to retailers for the services which Amazon will offer. The role will require engaging retailers at all points of their life cycle. You will have to identify and recruit retailers that deliver competitive pricing and broad product selection on the platform, train sellers on Amazon systems helping them integrate with our product platform and analyze seller performance metrics to help them become successful on our platform. The ideal candidate will have sales experience, ability to work in an environment with minimal supervision, comfortable working across multiple complex functions and capability to influence external parties. The candidate should be comfortable interfacing with technology systems, training other stakeholders on systems and processes and be able to analyze data and gather actionable conclusions. Operating in a rapidly changing environment will require the candidate to be adept at dealing with ambiguous, new and challenging situations. The candidate will be comfortable in executing repeatable processes.Role and Responsibilities: • Understand products and services offered by Amazon Services and be able to articulate its functions and benefits to external audiences.• Help define the seller base and industry verticals we target for various Amazon services using local knowledge.• Identify valuable sellers and selection for Amazon services.• Acquire retailers with valuable selection and establish long-term partnerships.• Own and manage integration of portfolio of sellers and help them become self-reliant through basic training. • Track and monitor performance and sales of key partners to manage their performance.Prior Experience and skills:• More than 3+ years of experience in sales• Bachelor's degree required, MBA is preferred • Passion for e-commerce is required.• Experience in an analytical, results-oriented environment with external customer interaction.• Proven ability to manage the business "by the numbers". Must be metrics-driven.• Excellent written and oral communication and presentation skills and the ability to express thoughts logically and succinctly.• Experience working with SME retailers is an advantage. • Experience with e-commerce, retail, advertising, or media would be an advantage.• Deep understanding of the retail and wholesale landscape in India with prior interactions with sellers and distributors is desirable.• Experience selling nascent (embryonic/start-up) products/services into new markets is desired.• Entrepreneurial drive and demonstrated ability to achieve stretch goals in an innovative and fast-paced environment. • Ability to speak the local language is desirable Personal attributes and competencies: • Demonstrated intense customer focus.• Demonstrated highest level of integrity, intellectual honesty, and strong work ethic.• Takes initiative. Doesn't wait to be asked. Plans efficiently.• Consistent effort, intense commitment, perseverance and willingness to go above and beyond when needed.• Strong team player, acts like an owner, and ultimately focused on delivering results with high standards. • Proven ability to successfully thrive in an ambiguous environment and changing market conditions.• Disciplined in executing repeatable operational processes.• Has sound judgment and ability solve issues on the spot.• Makes good decisions when analysis of data is not sufficient to reach a conclusion.We are open to hiring candidates to work out of one of the following locations:Mumbai, MH, INDPREFERRED QUALIFICATIONS- 2+ years of sales experienceSalary: . Date posted: 04/08/2024 10:32 AM

BASIC QUALIFICATIONSBachelor's, MBA would be preferred but not mandatoryDESCRIPTIONAmazon has one of the largest & most trusted shipping networks in India (ATS). We want to extend the benefits of these shipping services to D2C brands and SMBs for their own business to help them serve their customers better & in turn grow their business. This role will be responsible for managing and growing B2B relationships with our key shipper accounts.We are seeking a street-smart, result-oriented candidate with e-commerce/ B2B sales and business development experience and preferably from the shipping & logistics industry. Candidate should be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities and changing landscapes. One should be collaborative, but equally data-driven and analytical. The individual should constantly strive to expand our understanding of the metrics and industry.You will need to create an understanding of the product and target market and create your account management strategy to retain and grow shippers and win business volume from them. Additionally, you will be responsible for maintaining positive shipper relations by managing critical input levers.Key job responsibilities• Deliver positive experience to assigned shipper accounts and win volume (#Shipments and Revenue) and hygiene parameters• Develop your individual account management strategy at a shipper-level• Understanding and reinforcing the value proposition and creating joint business plans with shippers• Action proactive and reactive measures on key business parameters like operations, claims, and receivables• Follow the standard operating processes to scale the working of the function.• Help refine the business value proposition using local knowledge, secondary research and past dataWe are open to hiring candidates to work out of one of the following locations:Mumbai, MH, INDPREFERRED QUALIFICATIONSGood communication, critical thinking, analytical skills, client facing experienceSalary: . Date posted: 04/10/2024 10:08 PM

BASIC QUALIFICATIONS- Bachelor's degreeDESCRIPTIONIn this role the Account Manager will manage a set of critical seller accounts which contribute to 20%+ business of the category. He/She will be responsible to develop strong relationships with top sellers in the category and drive improvements in customer facing inputs and achieve category objectives.Key job responsibilities• Managing the seller relationship by championing the seller's needs at Amazon. Build strong communication channels at all levels of the seller's organization, set proper expectations, provide clear status communications, and manage towards a growth plan.• Managing and driving the growth of the seller's business: Build and execute on a strategic account plan that delivers on key business opportunities for the seller and Amazon.• Managing key improvement initiatives and projects: Drive new product launches and relationship extensions by partnering with the business development and onboarding teams.• Work with sellers to improve operational aspects of their business in providing a great consumer experience.• Analyzing the business: Conduct deep dive analysis and provide routine executive-level reporting on the seller's current business and future opportunities. Publish recommendations and action plans based on data.We are open to hiring candidates to work out of one of the following locations:Mumbai, MH, INDPREFERRED QUALIFICATIONS- 1+ years of sales experienceSalary: . Date posted: 04/16/2024 10:23 PM

Key Account Management: Develop and maintain strong relationships with key clients within the BFSI sector. Serve as the main point of contact for all client inquiries, issues, and escalations.Sales Strategy: Develop and implement strategic sales plans to achieve sales targets and expand market share within the BFSI sector. Identify new business opportunities and areas for growth.Product Knowledge: Demonstrate a deep understanding of the company's products and services, as well as competitor offerings. Educate clients on product features, benefits, and value propositions.Client Engagement: Conduct regular meetings and presentations with clients to understand their needs, address concerns, and propose solutions that align with their business objectives.Cross-functional Collaboration: Collaborate closely with internal teams, including marketing, product development, and customer support, to ensure a seamless client experience and successful implementation of solutions.Market Analysis: Stay informed about industry trends, market developments, and competitor activities within the BFSI sector. Use market insights to inform sales strategies and identify areas for innovation.Pipeline Management: Maintain accurate and up-to-date records of sales activities, client interactions, and pipeline opportunities using CRM software. Generate regular reports on sales performance and forecasts.Negotiation and Contract Management: Negotiate pricing, terms, and contracts with clients to ensure mutually beneficial agreements. Ensure all contracts are accurately documented and executed in a timely manner.Minimum of 8+ years of experience in sales, with a focus on selling services to the BFSI sectorProven track record of meeting and exceeding sales targets within the BFSI sector.Excellent communication, negotiation, and interpersonal skills, with the ability to interact effectively with clients, partners, and internal stakeholders.

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. For our customers who wish to get the most value out of Salesforce with an enterprise experience and the fastest support, delivered by our most skilled authorities, they purchase our Success Plans.The Customer Success Area Lead will work closely with key sales leaders, CS investment teams, and other collaborators to prevent attrition and drive solutions for our designated customers/accounts. As the Customer Success Ambassador, this role plays a critical part in strategizing, prioritizing, and enhancing internal relationships; ensuring our customers receive the support they need to succeed with Salesforce.Responsibilities:Collaborate with internal Sales, Customer Success account leadership, and investment teams to strategically prioritize customer retention and mitigate attrition.Orchestrate alignment between account information, sales leaders, and investment goals of defined success plan portfolio.Consistently review and link investment options to outcomes like improved Customer Success Scores, NPS, and other meaningful metrics, while advocating for Sales engagement on pivotal TMP initiatives.Manage our Investment Program guidelines and ensure account executives provide adequate information and sales leaders are aligned with investment priorities.Promote CSG resources through multi-channel communication, ensuring leaders and AE's understand and use the customer success support process.Create standardized business review decks for Sales, covering investment programs, Renewals, Success Plan changes, and product announcements.Coordinate and support business review meetings with OU leads, improving the overall Account Success Quarterly Business Review experience.Provide feedback that improves the sales team's experience when engaging with customer success.Preferred Qualifications and Skills:7+ years in Sales, Customer Success, or related fields, preferably within the SaaS landscape.Salesforce Implementation experience is a must for this role. Proficiency in Salesforce's product suite, with a keen understanding of its capabilities and best application practices.Proven track record to forge and cultivate high-level relationships, serving as a trusted advisor that brings tangible business value to clients.Strong communication and presentation skills with demonstrated track record of influencing effectively at all levels of the organizationStrong capability to navigate complicated discussions, handle objections, and drive alignment.Expertise in at least one line of business (LoB) or specific industry sector.An academic degree or equivalent experience, with preference for candidates showcasing aligned experiences that cater to the nuances of the role.Learn more about CSG and here is the Video . Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/12/2024 03:14 PM