Client Support Analyst Salary in India - PayScale

About DTCC:With over 40 years of experience, DTCC is the premier post-trade market infrastructure for the global financial services industry. From operating facilities and data centers around the world, DTCC automates, centralizes, and standardizes the processing of financial transactions across the trade lifecycle and mitigates risk for thousands of institutions worldwide.At DTCC we value on our clients'' interests and partner to deliver superior results with excellence and innovation and lead with integrity. We proactively develop your potential and invest in your career.Pay and Benefits:Competitive compensation, including base pay and annual incentiveComprehensive health and life insurance and well-being benefits, based on locationPension / Retirement benefitsPaid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).Why you''ll love this job:This is a client support role focused on analyzing incoming client queries via phone, email, and web portal, providing functional expertise and advice to clients, act as first level of escalation and coordinate vital actions with other teams such as Product, Technology, Project and Release management, Risk management, Legal and Compliance, Onboarding and the User Acceptance Testing team.The client support team will be providing support to DTCC clients across different business lines. Expectations include an ability to build rapport and develop relationships with internal and external partners, strong problem resolution and troubleshooting skills and an ability to provide First Call Resolution to clients.Your ResponsibilitiesHandling incoming client calls and client queries via web portal and emails, provide client resolution or identifying and setting client expectation for follow-up during the initial client calls.Accountable for analyzing, tracking, and communicating updates and resolution to clients in a timely manner and within the query management expectations.Prioritize and follow escalation procedure on critical service disruption issue and maintain accurate case management information and categorization.Pro-actively supervise and provide timely response to clients by coordinate and collaborating with various internal teams: product management, relationship management, technology, application development and Business management teams.Coordinate and distribute client notifications with relevant business and management approval to advise of system downtimes, service disruptions or proactive client outreach.Participate proactively in team meetings, identify, and suggest operational improvements that increase organizational efficiency and maximizes client experience. Identify training needs and facilitate training delivery.Maintain a steadfast focus on meeting the needs/requests of our clients, including responding to client inquiries timely and accurately (in line with departmental benchmarks/metrics), and in resolving, and/or advancing problems promptlyEffectively engage and improve knowledge database using Knowledge Centered Service (KCS) by creating and/or modifying knowledge articles.Participant actively in Major Incident Management representing Client Service team, identify client impact issue and provide resolution/ recommendationsLead project implementation and support internal functional testing for new releases impacting clientsAdhered Client Support procedure and identify process and procedural gaps and update where vital.Aligns risk and control processes into day to day responsibilities to supervise and mitigate risk; escalates appropriatelyTalents Needed for Success:Minimum of 3 years of related experienceBachelor''s or Associate''s degree preferredSuperior communication, interpersonal, and listening skills. Excellent communication (verbal and written) in English. (some positions may require a particular language as per the client base supported)Excellent troubleshooting skills.Customer Service skillsAbility to create accurate documentation with an attention to detail.Excellent decision-making skills, especially in a high-volume environment requiring quick resolution.We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interv

Job Summary:As a Client Documentation Operations Analyst/Team Leader within our team, you will work closely with personal representatives, legal entities, beneficiaries, and licensed representatives to facilitate distributions from retail brokerage and/or CWM retirement accounts for beneficiaries of deceased clients. This role provides an opportunity to leverage your experience in the securities industry and back office functions, and your ability to review client documentation and adhere to procedures. We value collaboration and your ability to influence decisions across all levels will be key. This role requires a Bachelor's degree and preferably 2+ years' experience in the securities industry and back office functions. Prior legal or estate processing experience is a plus.Job Responsibilities: Includes reviewing client documents such as death certificates, court appointments, small estate affidavits, trust documents, affidavits of domicile & debt, tax waivers, and payment distribution forms Ensure the authorized individual handling the decedent's account has complied with the firm's requirements. Requesting liquidations, calculating payments based on beneficiary entitlements, completing payment distributions on behalf of beneficiaries, reporting and data analysis.Required Qualifications, Skills and Capabilities: Prefer 2+ years' experience in the securities industry and back office functions. Prior legal or estate processing experience is a plus. Experience in roles that require reviewing client documentation, following a workflow, and adhering to procedures. Ability to partner collaboratively with key stakeholders and able to influence decisions across all levels. Bachelor's degree required. About usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamJ.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.​Salary: . Date posted: 04/17/2024 10:22 PM

Utilize advanced reporting, matrix report, and calculated fields to create and modify reports based on requirements.Provide support for scheduling to ensure consistent and timely delivery of reportsProvide support execution of our operational reports (compliance, quarterly HR reports ), ensuring data quality and timeliness in lines are metPrepare, load data, and validate quarterly data files for quarterly reportingContribute to the development and enhancement of standardized reporting templates for common requests.Troubleshoot and resolve any data discrepancies or inaccuracies identifiedOffer insights and recommendations to streamline reporting processes, improve data accuracy, and enhance user experience.Participate in regular training sessions to stay up to date with the latest Workday reporting tools and features1-3 years' work experience as a Reporting Analyst or Data Analyst in large complex corporationsProven knowledge of reporting and analytics leveraging Workday or similar HRIS systemDemonstrated ability to manage competing priorities and tasks in a dynamic environmentStrength in building client relationships, both in-person and with virtual teamsMedium level user of Excel (pivot tables and lookups) and advanced capabilities with balance of MS Office Suite of applicationsUniversity degree preferred (HR, Business Administration, Accounting)Demonstrated ability to work effectively with peers, embrace differences and build consensus, while working towards aligned goals and common objectivesOutstanding time-management, strong attention to detail, dedication to accuracy and high degree of pride in work outputConscientious with a strong attention to accuracy and detailsSelf-motivated, highly organized, and able to manage multiple prioritiesAbility to handle confidential informationIntermediate to advanced computer skills including MS Office applications: Word, Excel, PowerPoint, and Outlook

Job summary:J.P. Morgan Chase Bank, NA (JPMCB) is rapidly expanding its revenue business in India. As an Analyst in the Client Service Account Manager (CSAM) group, you will be required to manage and support Client Servicing for Treasury Services.Job responsibilities: Actively manage a number of identified prime clients including Large Corporate and multinational corporations and support their banking needs Act as a single point of Contact for clients for all escalations and ensure adequate coverage by service teams Guide and handhold account maintenance activities for portfolio as well as un allocated clients Support various transformation initiatives like outreach programs to enrich client experience Track and understand impact of the regulatory changes for key prime clients and proactively work with them to comply with the same Manage KPIs , metrics and country business objectivesRequired qualifications, capabilities, and skills: Understanding of Global Cash Management products Graduate degree holder with minimum 5 years of banking experience with minimum of 2 years in customer service role Understanding of various aspects in clearing such as RTGS, NEFT, NACH, SWIFT, CHIPS, FED other Currency Clearing Good inter-personal and relationship management skills Ability to work independently and achieve desired resultsAbout usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamThe Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.Salary: . Date posted: 04/16/2024 10:29 PM

You are a strategic thinker passionate about driving solutions using Client Management. You have found the right team. As the Client Advisor in our Private Banking team, you will spend each day defining, refining and delivering set goals for our firm. Shift Timings : 6:30 AM to 3:30 PM IST Job responsibilities This India team would play a support role to the Private Bank Advisors and their Analysts, operate as an extension of the global team and be responsible to help on several aspects of servicing their clients across sales life cycle Prospecting: Responsible to research (including indigenous) prospects (using databases, general search) and create bios focusing on pertinent information to prepare the banker for the meeting Preparing presentations and materials for prospective client meetings (background research, other client connections, latest news, establish source of wealth, identify news/ politically exposed persons) Supporting the Client Onboarding process in partnership with Client Advisor/Banker and onshore analyst by liaising with middle office/Ops and other relevant groups - assisting in account opening documentation/review Preparing Pitchbooks and other marketing materials for client meeting including Goals Based Planning, Investment Proposals, Consolidated Asset Reports, Client Performance Reviews of Investments with insights and Portfolio Optimization/Rebalancing Client Engagement and Deepening Support Client Advisors to develop and maintain strong relationships with high-net-worth clients, understanding their financial goals, preferences, and risk tolerance. Be a catalyst for Client Advisors by proactively monitoring clients' portfolios and financial flows, staying abreast of market trends, regulatory changes, and economic developments that may impact their wealth management strategies. Support Client Advisors by attending PB Morning Meetings and reviewing client portfolios to assess progress towards goals, adjust investment strategies, and recommend changes as needed. Stay informed about competitive offerings and industry trends in private banking and wealth management, leveraging market insights to enhance client service and drive business growth. Perform a role of Advisor to Client Advisors by identifying opportunities to deepen client relationships and expand the breadth of services provided, including cross-selling additional products and services. Be a player-coach. Required qualifications, capabilities, and skills MBA/CFA/FRM/CFP or an equivalent professional degree with 7 - 10 years of experience Broad experience in Financial/Banking Industry and excellent understanding of the investment life cycle, products and asset classes Experienced people manager adapt at working in matrix organization and managing dynamic high performance teams Excellent stakeholder engagements skills, strong understanding of the needs and sensitivities of client management Preferred qualifications, capabilities, and skills Proficiency (Spoken and written)in any of the following language: Mandarin, Spanish, French, Portuguese, Hebrew, German, Russian, Italian, Taiwanese, Hungarian Proactive, self-motivated and solution oriented approach, project management skills would be useful Knowledge of BI Tools to lead business/process simplification initiatives would useful About usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamJ.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.​Salary: . Date posted: 04/18/2024 10:29 PM

J.P. Morgan Asset Management is committed to providing exceptional service to our clients and business partners. Our sales and client service teams, marketing support, and product specialists, are dedicated to the support of our clients and leverage the capabilities of our global firm to deliver to our clients. We provide an integrated approach to client servicing in order to meet the client's full range of investment and servicing needs. Each new client is assigned to a Client Service team which consists of a Client Advisor, Client Account Manager, Portfolio Manager and Investment Specialist.As an Associate in Global Liquidity team, you will be responsible for delivering exceptional client service to internal/external stakeholders. As the point of contact for daily servicing needs of our clients, you will develop an understanding of the unique requirements of Global Liquidity franchise and champion those requirements within the context of the larger firm. You will partner with colleagues in Global Liquidity Service team to consistently maintain an effective service model. Job Responsibilities Act as a day-to-day client service contact for assigned group of CAMs Interact regularly with clients to provide operational support and enhanced solutions Improve business processes and client experience Prepare rebate documentation & operational setup (Trailer Fee) Handle client communication & assistance on Late settlement and Interest claim Manage Bank Queries and Interest Claim related activities Perform all required client service functions including onboarding Clients / Funds, Maintain client record, comply with all internal procedure, Verify eligibility of clients, Client Reporting's.Required qualifications, capabilities and skills Inclination towards technology to automate manual tasks. Excellent communication skills (both oral and written) Degree level education preferred Client focused and able to gain an in-depth understanding of clients' servicing needs Highly accurate with good attention to detail Ability to multitask and to pursue/meet deadlinesPreferred qualifications, capabilities and skills Understanding Alteryx, Python programming is preferred Previous experience at an asset management firm; background in client service with liquidity products is preferredAbout usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamJ.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.​Salary: . Date posted: 04/19/2024 10:27 PM

You will partner with client-facing teams to ensure all client KYC records are compliant with regulatory standards in a timely fashion. In addition, you will validate all documentation provided in the end-to-end operational KYC activities of new clients and subsequent periodic renewal process of all clients ensuring a high-quality product. You will review the collection and verification of data performed by the KYC Client Data Analyst to ensure all KYC records are accurate and complete prior to a final review by the client-facing team. The KYC Client Data Analyst is expected to stay current with all regulatory changes and requirements around client KYC, Suitability and Documentation. Wholesale KYC Operations works closely with the Lines of Business (LOBs) to implement and operate a sustainable and scalable operational process supporting clients along the KYC lifecycle.Job Responsibilities: This will be an individual contributor role and you would need an Understanding, implementation of KYC standards, guidelines, policies, and procedures. Handling and maintenance of confidential client documentation. Collection and verification of confidential client data via publicly available and internal sources Understand the firm's KYC requirements when completing documentation inclusive of Customer Identification Program (CIP), Minimum Due Diligence (MDD), Enhanced Due Diligence (EDD), Local Due Diligence (LDD), Specialized Due Diligence (SpDD) and Product Due Diligence requirements (PDD) Review of client data/processes to meet firm wide quality standards. Ability to interpreting alerts and communicating to management when applicable. Engage with Middle office and be part of KYC/AML interactions to complete the case as per the timeline. Ability to comprehend the KYC risk factors and draft the overall risk summary for the client.Required Qualifications, Skills and Capabilities: Bachelor's Degree or Graduate Degree. Knowledge of KYC is essential with at least 4-6 years' experience (Audit, Control, Risk, AML, and Research may also be areas of experience) Strong research, analytical and comprehension skills, with ability to analyze large amounts of data. Client focused with great customer engagement skills. Experience in adhering to controls and compliance standards. Self-starter with high levels of commitment & motivation to work with data, fix issues and achieve success in a team environment.About usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamThe Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.Salary: . Date posted: 04/22/2024 10:26 PM

The KYC Operations Reviewer is expected to stay current with all regulatory changes and requirements around client KYC, Suitability and Documentation. Wholesale KYC Operations works closely with the Lines of Business (LOBs) to implement and operate a sustainable and scalable operational process supporting clients along the KYC lifecycle. Job Summary:AS a KYC (Know your customer) analyst, you will provide kyc-related compliance advisory support on matters involving the Global KYC Standards, including policy interpretations and clarifications, change requests. This includes functions such as data collection, completion of the KYC profile, client screening, and English language research, comparing and analyzing client profiles across all lines of business and quality assurance. This team will also produce metrics around the work they perform. You will partner with client-facing teams to ensure all client KYC records are compliant with regulatory standards in a timely fashion. In addition, you will validate all documentation provided in the end-to-end operational KYC activities of new clients and subsequent periodic renewal process of all clients ensuring a high-quality product. You will review the collection and verification of data performed by the KYC Operations Analyst to ensure all KYC records are accurate and complete prior to a final review by the client-facing team. Job Responsibilities: This will be an individual contributor role and you would need an Understanding, implementation of KYC standards, guidelines, policies, and procedures Handling and maintenance of confidential client documentation. Collection and verification of confidential client data via publicly available and internal sources Understand the firm's KYC requirements when completing documentation inclusive of Customer Identification Program (CIP), Minimum Due Diligence (MDD), Enhanced Due Diligence (EDD), Local Due Diligence (LDD), Specialized Due Diligence (SpDD) and Product Due Diligence requirements (PDD) Review of client data/processes to meet firm wide quality standards Communicating/escalating issues to management when applicable Engage with Middle office and be part of KYC/AML interactions to complete the case as per the timeline. Ability to comprehend the KYC risk factors and draft the overall risk summary for the clientRequired Qualifications, Skills and Capabilities: Bachelor's Degree or Graduate Degree. Knowledge of KYC is essential with at least 5-10 years' experience (Audit, Control, Risk, AML, and Research may also be areas of experience) Strong research, analytical and comprehension skills, with ability to analyze large amounts of data Client focused with great customer engagement skills (verbal, and written communication skills) Experience in adhering to controls and compliance standards Able to learn concepts and procedures quickly A sense of ownership and responsibilityAbout usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamCommercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.Salary: . Date posted: 04/22/2024 10:25 PM

Kennametal Inc. (NYSE: KMT) brings together materials science, technical expertise, innovative thinking and superior customer service to help the world fly, drive, power and build. Our tools, materials and wear:resistant solutions enable customers to run longer, cut faster and machine with greater precision. Kennametal is built for performance, and every day approximately 8,700 employees are helping customers in more than 60 countries stay competitive. Kennametal generated 2.0 billion in revenues in fiscal 2022.Learn more atkennametal.Follow Kennametal: Twitter, Instagram, Facebook, LinkedIn and YouTube.Job Title:Analyst Network DeliveryJob Location: BangaloreRoles and Responsibilities: Network Security::Maintain firewall infrastructure, including firewalls, VPN gateways, and related security appliances.:Develop and enforce firewall policies, rules, and access control lists based on industry best practices and organizational security requirements.:Conduct periodic firewall audits to ensure compliance with security policies and regulatory standards.:Troubleshoot and resolve firewall:related issues and connectivity problems.:Perform regular firewall software upgrades and patch management to maintain system stability and security.:Document firewall configurations, policies, and procedures for future reference and knowledge sharing.:Provide support and guidance to other IT teams and end:users regarding firewall:related inquiries and issues.Network Operations::Troubleshooting severity 1 and 2 Issues in the devices.:Provide support to Network hardware/software/configuration as assigned by :Monitoring Team : Timely closure of incidents. Quality of resolution notes:Keep customer satisfaction high.:Reduce user downtime.:Analyze chronic problems.:Provide Industry best practices and Standards.:Maintain the hardware Inventory Update to date.:Provide specialized hardware / software / network problem diagnosis / resolution.:Route physical problems to onsite hands and feet support staff:Coordinate H/W Maintenance activity with 3rd Party for hardware installation, troubleshooting and fixing hardware issues.:Upgrades based on new technology/New deployments.:Create Standard Operating Procedure (SOP's):Network Capacity Planning:Packet Capture AnalysisDevice Knowledge: Cisco Routers/Switches/PaloAlto/Citrix Load balancersProject Competencies and Behavioral Competencies: :Resolve technical issues and ensure smooth operation Maintaining client SLA. :Effectively collaborates and communicates with the stakeholders.Certification expected: Knowledge of CCNA and CCNP is highly desirable.Equal Opportunity Employer

Requisition ID:276086:Relocation Authorized:None:Telework Type:Part:Time Telework:Work Location:New DelhiCompany Overview:Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all seven continents that have created jobs, grown economies, improved the resiliency of the worlds infrastructure, increased access to energy, resources, and vital services, and made the world a safer, cleaner place. Differentiated by the quality of our people and our relentless drive to deliver the most successful outcomes, we align our capabilities to our customers' objectives to create a lasting positive impact.We serve the Infrastructure, Nuclear, Security and Environmental, Energy, and Mining and Metals markets. Our services span from initial planning and investment, through start:up and operations.Core to Bechtel are our values : ethics, safety, quality, people, culture, relationships, innovation and sustainability, and our covenants : integrity, respect, collaboration, trust, and delivery. They are what we believe, what customers can expect, and how we deliver.Bechtel India is a global operation that supports execution of projects and services around the world. Working seamlessly with business line home offices, project sites, customer organizations and suppliers, our teams have delivered more than 125 projects since our inception in 1994.Our offices in Gurgaon, Vadodara and Chennai will grow significantly and sustainably with exciting career opportunities for both professionals and young graduates who are passionate about creating a cleaner, greener, and safer world; building transformational infrastructure; making decarbonization a reality; and protecting people and the environment.Role Overview:Be the primary contact to support the project users for the enterprise procurement software.Coordinate with Global Business Unit (GBU) Product Specialists and Procurement System's core team to ensure seamless working of system across all modules. Necessary to have excellent oral and written communication skills and in addition, be reliable and flexible to respond to the changing needs of the Project.Job Responsibilities::Supportsprocurement software implementation at the project:level:Dual:hatted as "Super User" and Functional role (handles packages in discussion with Supply Chain manager):"First stop" in the assistance/escalation process:Orients new employees, answers questions, assists users, and facilitates system access requests:Coordinates with GBU Product Specialists for system:related issues:Assists GBU Product Specialists with training delivery and requirements:Provide timely and accurate information to supply chain management:Resolve user issues with respect to usage of procurement softwareExperience / Qualifications::Bachelor's degree in Science /BE/B Tech. in Computer science from an accredited university plus 4 years of professional related experience:Ability to analyze data using Excel/Power BI/SQL:Prepare visualization to represent data in succinct and insightful reports:Working knowledge for RDBMS and ability to prepare SQL queries:Preparation of work flow diagrams and system specification documents:At least 12 months experience of supporting/working in different modules of Oracle EBS.:Understanding the integrations between Oracle EBS and other tools such as Aconex, Unifier, AGILE, ENPI and M3S.:Working knowledge of Engineering/Construction industry supply chain practices and Bechtel policies, procedures, and workprocesses.:Knowledge of raising and following up a JIRA ticket is desirable.:Strong planning, prioritization and organization skills.:A customer:service:oriented individual with a demonstrated professional demeanor and communication style.:Awareness of Supply Chain processes and procedures (for internal candidates)