Technical Support Analyst Salary in India - PayScale

With over 80 years as an industrial technology leader, Kennametal Inc. delivers productivity to customers through materials science, tooling and wear:resistant solutions. Customers across aerospace, earthworks, energy, general engineering and transportation turn to Kennametal to help them manufacture with precision and efficiency. Every day approximately 10,000 employees are helping customers in more than 60 countries stay competitive. Kennametal generated nearly 2.4 billion in revenues in fiscal 2019. Learn more atkennametal.Follow Kennametal: Twitter, Instagram, Facebook, LinkedIn and YouTube.Role: :Analyst, Data AnalyticsLocation: : BangaloreExperience: : 3 : 5 YearsJob Summary:Analyst : Analytics has a strong technical background in Data Engineering, Enterprise Reporting, and Analytics area. :Has strong fundamentals in ETL, Data pipelining, Datawarehouse Modelling and Report building skills. :Has good understanding of the functional aspects of the business and can interact with the business. :Has a natural flair towards learning new things in the technical space and stay aligned with the company's Analytics roadmap. Has a customer:first attitude and passionately interacts with the Data Scientist team and other Business users, respond to their queries, and solve their day:to:day issues and reporting requirements. :And most importantly Is a great Team Player. Key Job Responsibilities :Take complete ownership of the Analytics System from technical perspective (MLOps).:Knowledge of popular open:source libraries such as Scala, Spark, Pandas, Hadoop, and Kafka.:Take ownership for the daily data refreshes from source to the Datawarehouse.:Participate with business users for requirement gathering and convert that into a technical design document.:Identify the performance bottlenecks in the report and resolve the same.:Should have excellent understanding of MS SQL Server Architecture.:Good Functional Knowledge in the areas of Material Management Production Planning, preferably on SAP ECC system.:Strong Data Warehousing, Data Infrastructure, Data mining, Metadata management and Data Modelling Concepts. :Strong Data Modelling experience on either SAP BW / SAP HANA. :Strong T:SQL knowledge is highly desired.:Provide expert advice to DW team members with issues needing technical expertise or complex systems and/or programming knowledge.:Proficient in customization and configuration of MSBI product suite.:Proficient in all three components of MSBI (SSIS/SSRS/SSAS).:Excellent Knowledge on ETL/ELT (Data extraction, data transformation and data load processes) on Azure or MSBI platform.:Aware of the standard Change management and Project management processes.:This role will focus on Support, Enhancements, and New Projects.Required Skillset: :Worked on core Data Warehouse, Analytics, Enterprise Reporting related platform and projects : 2 years.:Support Data Engineering efforts on Azure or MSBI Analytics suite (SQL DB/SSMS/SSRS/SSAS).:Working knowledge of Azure Data Warehouse, Azure Synapse, Azure Data Factory is highly desired. :Strong T:SQL/ PL:SQL Programming skills are highly desirable.:Strong ETL and Data Modelling skills.:Worked on other Data Warehouse platforms like SAP BW, SAP BW on HANA with willingness to move to Microsoft platform.:Hand:On with any of the visualization tools like Tableau/Power BI etc.:Knowledge of any other programming languages like Python, Scala, Pyspark will a plus.Kennametal is an Equal Opportunity Employer

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Manager, Proactive Monitoring Engineer is responsible for ensuring the success of our customers by effectively leading a team of Customer Engagement Analysts (Salesforce Product Suite Experts who can work with customers through large scale Salesforce initiated changes) along with associated support projects and processes. This role involves handling critical customer messaging and escalations, career development of individuals, and project management processes . Apart from day-to-day activities, the candidate is expected to be involved in planning to develop the team, run projects of organizational importance, guide / mentor next cadre of leadership as per Salesforce values, while being a face of organization to the wider world The candidate is encouraged to be independent, self-motivated, proactive, results-oriented and able define and provide a high level of customer satisfaction through the delivery of support services. Location: Bangalore Work Hours: We operate 24x7 which can involve working during one of the below shifts as per business need and also have a non-standard work week(Ex: Tue - Sat, Wed - Sun). While we have 5 days a week, it is not vital that the weekend is Saturday and Sunday. You may get your weekly off on any day of the week (Mon/Tue, Thu/Fri)AMER hours (Eastern Standard Time - 5.30 PM/6.30 PM IST or Pacific Standard Time - 8:30 PM/9:30 PM IST onwards depending on Daylight Savings Time) EMEA hours - 12:00 PM/1 PM/2PM IST onwards depending on Daylight Savings Time APAC hours - 5.30 AM IST onwards Work hours are subject to change depending on Business needs. Experience/Skills Required: Overall work-experience of 11+ years, Strong people management expertise of at least 6 years in technical support/customer success management roles .Strong Experience in handling technical support or customer success professionals.Experience with support tools and phone systems.Excellent written and verbal communication skills.Strong team player with a service-oriented attitude and a keen focus on enhancing customer experience, understanding customer concerns and working with internal product/program teams to address such concernsContinuously sets the standard on what defines customer service delivery and customer engagement.Excellent situational awareness in handling objections in dynamic customer environments.Leading cross-functional teamwork across global teamsSelf-motivated, takes initiative, assumes ownership and runs programs with minimal directionDrive stakeholder engagement across peers and senior managementAbility to address and actively engage large audiences and hold their interestStrong Executive presence and excellent convincing skills; ability to hold own point of view in tough conversationsProvide guidance, mentoring, training and delegate responsibilities to managers enabling their professional growth and developmentAbility to optimally communicate and coordinate with departments across the organization including Sales, Consulting, CSM, QA, Program Management, and Product ManagementStrong Critical issue management experience with multiple stakeholders including customers and product teamsDemonstrate strong work ethic and advanced organizational skillsAbility to develop and deliver creative business solutions for complex problemsAbility to attract, hire and retain high-performing support professionalsAbility to work on challenging priorities under tight timelines and delivery pressures. Analytical bent of mind to understand data and derive actionable insightsDetailed Role & Responsibilities: We are a 24 hrs 7 days a week 365 days center and hence would need candidates who are open to work any shift based on business requirements including Saturday and/or Sunday.Lead a support team to achieve business objectives including the attainment of targets for customer satisfaction, employee satisfaction, service levels, resolution time, and project deadlines. • Set team goals in alignment with Global Support objectives. Assist direct reports in the definition and attainment of individual goalsEnsure that direct reports have the resources, information, and processes necessary to deliver effective technical solutions to our customersEnsure the delivery of high-quality technical and soft-skills training for direct reportsDeliver performance reviews for all direct reports and provide regular feedback on performance in terms of agreed upon performance and employee development goalsEffectively represent the Support department on cross-organizational teams to deliver on organizational objectives.Handle workflows and schedules for direct reports and ensure adequate workload coverageDeliver regular reports that provide qualitative and quantitative descriptions of business performanceHandle key processes including FAQ analysis, case reviews, and customer feedback analysisDevelop and maintain Support procedures and policiesAdvocate for customers and define ways to continually contribute to the customer experienceServe as a manager, mentor, knowledge resource, and escalation point for support agents; Build credibility and trust within the support groupDevelop and facilitate the professional growth and development of team membersEmpower and install confidence in team members to enable them growFlexibility to work in staggered shifts, where weekly-offs are not Saturday and Sunday but two consecutive days from the other five weekdaysWork as Duty Manager on rotation or as per business needs handling customer concerns and priority issuesTake up and deliver on any other responsibilities as assigned from time to time by reporting manager/support managementAccommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/01/2024 03:14 PM

TEC Digital Consulting’sInsights Practice is looking for a Data Engineer who is passionate aboutsolving complex data problems and intricate engineering issues with largesystems. We combine human insightand the speed of technology to transform our clients’ interactions with theircustomers. Advanced analytics of the customer experience and customerinteractions is our expertise. What you’ll be doing: The data engineer will be responsible for all aspects of executionand delivery for new and ongoing client implementations of the analyticplatform. This will require working with clients and coordinating with internalbusiness consulting, analyst, data science, and technology teams. Primary Responsibilities: Technical and functional analysis of customer implementation and integration requirementsDocumentation of implementation requirements and expected effortConfiguration and setup of the analytics platformConfiguration of data loaders and development and configuration of workflow processes and customizations to the platformParticipate in testingProactive identification of internal and external dependencies, highlighting issues, scope changes, and progress against project planCommunication of project status/issues to clients and internal managementPartner with various internal teamsProvide technical support to assist clients and partners during and post implementation. Required Experience and Skills:Bachelor’s Degree in Computer Science, Information Systems or related with 2-3 years of relevant experienceIn-depth familiarity with Big data technology and its application.Proficiency with the Azure or AWS ecosystemExperience with Big Data ETLUnderstanding of complex data flows, identification of data processing bottlenecks and designing and implementing solutions.Proficiency in .NET, C#, Python, Linux bash, Power Shell.Experienced in consuming third-party REST APIs (JSON) and SDKsA broad set of technical skills and knowledge across hardware, software, systems and solutions development and across more than one technical domain.Experienced in U SQL, PostgreSQ, TSQL Experience in professional services or technical consulting with enterprise software solutions, specifically enterprise software installation, configuration, customization, and testing.Proven ability to balance and manage multiple, competing priorities.Collaborative interpersonal skills and ability to work within cross-functional teams.Self-starter who relies on experience and judgment to plan and accomplish goals in complex fast-paced environment to ensure quality of all data integration points.Excellent customer service skills.Creative problem-solving and analysis skills.Ability to handle problem situations quickly, inventively, and resourcefully.Project management skills including:Ability to prioritize and manage tasksAbility to plan, commit, and deliver to schedulesAbility to identify, escalate, and manage project issuesWillingness to work extended hours on an as-needed basisEmployment Requirements: TTEC requires all employees hired in the India to successfully pass a background check including employment credentials, education, permanent and current address verification and if applicable, immigration and work permit documentation as a condition of employment. Depending on location and client program, a drug test may also be required as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. You will be asked to share with TTEC as well as its representatives, all such personal information that it may require to conduct such background verification and also agree to TTEC and its representatives collecting and storing such personal information and transferring the same, whether in India or abroad.

Technical Support Executive Company - Appsys Solutions Address -#502, East End, Jayanagar 9th Block, Bangalore – 560 069 Salary Range - 10000 to 20000 PM. Immediate recruitment. Technical Support exe with up to 1year experience. Basically field work invo

We have an urgent requirement of Technical Support Executive ((Age 18 to 30 yrs) Gender Open to both Male and Females for INTERNATIONAL CALL CENTER - Working Timings 8.30pm to 5.30am, Mon to Sat. Excellent working environment SALARY 10k TO 30k, Available

BASIC QUALIFICATIONS* Should be willing to work from the office as VCC is not available. * Minimum of 1 year experience handling multiple forms of direct customer inquiries via calls, chats and/or emails.* Good communication skills.* Proven ability to provide high quality customer service in a fast changing environment by developing personalized responses for publisher questions.* Must possess strong computer navigation skills, along with a basic understanding on how to use a website/web browser and the internet.* Must possess strong analytical skills * Must be able to research, replicate, categorize, and document customer issues to identify & understand their problems. * Must have a proven ability to use data and research to inform the best course of action and/or possible resolutions* Must have high speed internet services that complt with the below recommendation: * An Octane 2.0 score of 30,000 or greater * Network latency of 150 ms or less * Download speed of 3 Mbps or greater * At least 8 GB of RAM, with 3 GB available for Salesforce browser tabsDESCRIPTIONAmazon's Kindle Direct Publishing (KDP) is an independent self-publishing service launched in November 2007, concurrently with the first Amazon Kindle device that allows authors of any level to engage millions of readers that shop on Amazon. The KDP Customer Support Analyst will be the front-line interface between Amazon and publishers/content providers who use the KDP's self-publishing platform to publish, market, and sell their content in Amazon's Kindle store. The KDP Customer Support Analyst will work towards ensuring all the concerns from the publishers are duly attended. Kindle Direct Publishing offers a team environment that thrives on innovation and excellence, and our staff is talented, energetic, and passionate about creating an exceptional customer experience. If you want to work for a team who delights customers, solves problems, and is the face of our company, then the KDP Customer Support Analyst role is the job for you!Key job responsibilities* Process and respond to email, phone, and chat contacts received from KDP website users* Demonstrate clear and polite written and verbal communication* Maintain a positive and professional demeanor at all times* Meet or exceed all quality, productivity, and time management goals as set by management.* Follow all site performance and behavior expectations as outlined by management.* Demonstrate an appropriate sense of urgency for email response times and phone & chat service levels* Follow company policies and processes in order to process customer requests appropriately* Use customer service tools and software to troubleshoot, provide an accurate response, and create an exceptional customer experience* Escalate customer issues appropriately and in a timely manner* Proactively communicate system & process issues * Proactively strive to drive improvement to the internal and external processes to enhance the customer experience* Contact appropriate teams as needed for systemic issues* Detail oriented and process focused. Must be able to follow processes and document research & interactions in clear and concise manner.* Flexibility to work shifts including overnight and weekendsWe are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDPREFERRED QUALIFICATIONS - Additional computer skills certifications in web technologies are preferable. - Experience in web-enabled software products or services is highly preferred. - Should be able to understand a complex problem and respond to authors. - Basic familiarity with web technologies and HTML is highly desirable. - Strong analytical skills required. Must be able to understand problems that authors are facing, categorize, document, and decide when and to whom to escalate them. - Detail-oriented and process-focused. Must be able to follow the process and document interactions as per requirements in clear and concise manner. - College graduates.Salary: . Date posted: 04/14/2024 09:56 PM

Job Summary:THE TEAMLive Nation Entertainment is the largest live entertainment company in the world, consisting of five businesses: concert promotion and venue operations, sponsorship, ticketing solutions, e-commerce, and artist management.Live Nation seeks to innovate and enhance the live entertainment experience for artists and fans: before, during and after the show.At Ticketmaster Fans come first. We care passionately about our fans interaction with our service channels and as the world's leading ticketing company, we are committed to setting the standard for a great fan experience.We support and guide fans by delivering exceptional service because live only happens once.THE JOBReporting to the Manager of Knowledge Management, the Analyst of Knowledge Management team will be part of the Fan Experience teams. This role will play an integral part in our long-term objectives to deliver a best-in-class experience for our fans. The role will be to implement improvements in the Knowledge management tool, in line with the Knowledge management strategy. Collaborating with the Knowledge support team members and partnering with the Manager and Head of Knowledge Management to ensure our agents have the right processes, guidance, and supporting documentation to drive the best outcomes for our fans.The Analyst will manage, create and publish knowledge content in line with the Knowledge Management principles.Will obtain and evaluate information, both internally and externally, identifying areas of improvement and opportunities to ensure ongoing knowledge is maintained, as well as identifying and recommending opportunities for agent success.WHAT YOU WILL BE DOINGThis role will require supporting the Knowledge Management team to ensure agent success with written documentation of processes and procedures. Create and publish content in line with strategic plans, including periodic reviews. Ensure knowledge content is relevant, maintained & aligned following the knowledge framework.Seek and Assess feedback on the effectiveness of all knowledge content to foster improvement ideas that are aligned with agent and fan success.Work across multi-lines of business to ensure high standard of capabilities enabling subject matter expertise across Fan Experience, Ticketmaster.Act as an ambassador for knowledge management across the business.Supporting the Agent Experience and the Knowledge Management strategy, including the design and delivery for the full end to end Lifecyle acrossKnowledge environment - ensure all Knowledge content is well organized and easily accessible.Knowledge framework - ensure all Knowledge content is effective, accurate, and legible.Knowledge interventionsKnowledge improvement ideasWHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)Strong written and verbal communication skills.Strong attention to detail. A strong understanding of the ticketing and live entertainment industries that we operate in.Experience with Microsoft Word and Excel. Experience with Smartsheet is a plus.You will need to have a comprehensive understanding in all contact centre tools and support models with a proven track record.Organized and efficient, pro-active attitude.Has strong communication skills.Able to adapt to constantly changing challenges in a fast-paced environment.Resourceful, self-disciplined and driven.Team player.YOU (BEHAVIOURAL SKILLS) Rock Solid Reliability - Must be able to earn the trust of clients, co-workers and fans; by setting clear expectations; and delivering high-quality work on time and on task. Must be willing to take the time to do things right. Act with Integrity - As a leader, I am proud of the way I represent myself and the company to others; I act with good intentions; I have direct, honest conversations while creating a safe work environment for open dialogue; I represent information and data accurately and completely. The successful applicant should be well organized, have good written and verbal communication skills, and be sensitive to customer frustrations with technology issues.LIFE AT TICKETMASTERWe are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.Our work is guided by our values:Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a teamIntegrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we representBelonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thriveEQUAL OPPORTUNITIESWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.#LI-NL1#TMAU#LI-hybridSalary: . Date posted: 04/16/2024 09:28 AM

Advisor Technical Support Fantastic opportunity with actual career progression mapped outJoin a team where diversity of thought and new ways of thinking are truly valuedIntegral role based out of the Perth CBD - with flexible working arrangementsWhere we're all welcome We are committed to an inclusive environment where people feel comfortable to be themselves. We want our people to feel that all voices are heard, all cultures respected and that a variety of perspectives are not only welcome - they are essential to our success. We treat each other fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation or anything else that makes us different. At Rio Tinto, we particularly welcome and encourage applications from Aboriginal and Torres Strait Islander people, women, the LGBTI+ community, mature workers, people with disabilities and people from different cultural backgrounds. We acknowledge that all people are different and believe that our differences are our strength. The diversity of skills, life experiences and perspectives within our team enhances our way of working and our ability to achieve success together.About the roleWe are looking for an experienced Advisor Technical Support to join our support team, focusing on maintaining and improving our solutions. The primary responsibility is to provide support for our systems, ensuring their smooth operation and addressing any issues that arise promptly. Additionally, the role involves actively seeking opportunities for continuous improvement. This includes identifying areas where our solutions can be enhanced or optimized to better meet the needs of our users or the business objectives. By staying proactive and engaged in ongoing improvement efforts, the individual in this role plays a crucial part in ensuring the effectiveness and efficiency of our systems over time.Reporting to the Superintendent - Governance & Support and working in a collaborative and exciting environment within our Improvement- Core Process & Knowledge Management (CPKM) team you will be responsible for;Developing and maintaining SQL databases, which involves writing complex queries, stored procedures, and functions to support various business needsCreating and optimizing PowerBI dashboards and reports to effectively visualize data insights, ensuring accuracy and usability for end-usersDesigning, developing, and deploying Power Apps solutions aimed at streamlining business processes and enhancing the overall user experienceCollaborating closely with stakeholders to gather requirements, analyze data, and provide actionable insights that contribute to informed decision-making processesWhat you'll bringTo be successful in this role you will be able to demonstrate the following skills:Demonstrated hands-on experience in developing and maintaining SQL databases, including writing complex queries, stored procedures, and functionsProficiency in creating and optimizing PowerBI dashboards and reports to effectively visualize data insights for decision-making purposesExpertise in designing, developing, and deploying Power Apps solutions to streamline business processes and improve user experienceStrong collaboration skills and the ability to work closely with stakeholders to gather requirements and provide actionable insightsExcellent problem-solving abilities and a proactive approach to continuous improvement initiativesEffective communication skills and the ability to work well within a team environmentMicrosoft Certifications are highly regardedPrevious exposure and working knowledge of Python is desirableWhat we offerBe recognised for your contribution, your thinking and your hard work, and go home knowing you've helped the world progressA work environment where safety is always the number one priorityA permanent position working directly for Rio TintoFull relocation provided to Western Australia from elsewhere in AustraliaA competitive base salary reflective of your skills and experience with annual incentive bonusComprehensive medical benefits including subsidised private health insurance for employees and immediate familyAttractive share ownership planCompany provided insurance coverExtensive salary sacrifice & salary packaging optionsCareer development & education assistance to further your technical or leadership ambitionsOngoing access to family-friendly health and medical wellbeing supportLeave for all of life's reasons (vacation/annual, paid parental, sick leave, cultural leave)To better suit different family needs, our paid parental leave approach gives all parents the option to take 18 weeks of paid leave after a new child arrives - at a time that suits themExclusive employee discounts including hotel stays, banking, accommodation, cars, retail and more, read more about the huge range of benefits here: https://bit.ly/43AQLueWhere you will be workingThis role is based the Perth CBD in the Central Park offices, with flexible working arrangements available. About Rio TintoRio Tinto is a leading global mining and materials company. We operate in 35 countries where we produce iron ore, copper, aluminium, critical minerals and other materials needed for the global energy transition and for people, communities, and nations to thrive. We have been mining for 150 years and operate with knowledge built up across generations and continents. Our purpose is finding better ways to provide the materials the world needs - striving for innovation and continuous improvement to produce materials with low emissions and to the right environmental, social and governance standards. But we can't do it on our own, so we're focused on creating partnerships to solve problems, create win-win and meet opportunities.Applications close on April 30th 2024.Salary: . Date posted: 04/17/2024 07:14 AM

Company DescriptionWe are worldwide Augmented Hospitality leaders, the best at what we do. Heartists is what we call ourselves, generous, passionate, attentive and free, whether we are welcoming guests, connecting with our peers or serving others.Our entire Accor estate expands across the world. With over 300,000 experts committed to rejuvenating the hospitality experience we pride ourselves in being the employer of choice, so live limitlessly, come as you are, grow with us, work with purpose and explore the endless opportunities in store.Job DescriptionThe Analyst, Dayforce Application Support will be accountable for analysis, configuration, validation, issue resolution, and training of our global HCM software platform, Dayforce by Ceridian. A successful candidate will have the ability to build strong relationships across all levels while demonstrating superior customer serviceApplication Support (80%)Assist Accor's NCA hotels, residential properties, and other business sites with configuration enhancements or issues including but not limited to:rules and policies pertaining to scheduling, timekeeping, punch policies, time off entitlementsupdates and maintenance of the site and on-site departments, jobs, and positionsupdates and maintenance of payroll earnings and deductions codeschanges in legislative, regulatory and/or union rulesLiaise with key stakeholders, 3rd level support staff (Ceridian, Users, IT staff, and Global support teams) as well as end-users to ensure at the system works at optimal levels of performance and availabilityAssist with on-site training for the Workforce Management, People, Payroll, and other modules within Dayforce at locations across North AmericaUnderstand and respond proactively to business needs as they apply to the usage and support of restricted systems and/or applicationsTrack change requests and evaluate need for system configuration changesDevelop and maintain up-to-date training resources, tools, documented best practices and workshops for back office, end users and system administratorsCreate a yearly calendar to proactively schedule and address critical and/or reoccurring tasks (i.e. CBA negotiations, tax updates, year-end procedures, ACA reporting and filing)Conduct regular audits on the Dayforce system and current configuration to ensure compliance with federal, state/provincial, local laws, and company policy Projects (20%)Provide support in planning, testing and implementing application upgradesWorks cross-functionally as appropriate to facilitate the roll-out and deployment of additional interfaces or integrationsAll Mergers and Acquisitions where system implementation is requiredThis role will be required to travel approx. 10%QualificationsHands on experience supporting and maintaining Dayforce environments and applications3-5 years' experience supporting an HCM/Payroll systemBilingual in both English and French preferredMust have strong analytical and problem solving skillsAbility to handle complex business problems within the context of technical solutionsAbility to manage multiple tasks and support calls with minimal directionExperience using MS Excel to combine, integrate and review data - comfort with the xml format a definite assetExperience using MS Teams and SharePoint to collaborate with other team membersExceptional time management and project management skillsAbility to lead, collaborate & work effectively within cross functional teamsAbility to simplify documentation and technical information for the larger non-technical audienceExperience developing training guides, processes, and reference documents as well as delivering training workshops, webinars, and other learning toolsExcellent people skills with the ability to communicate easily and effectively in multiple media and to all levels of the within the Corporate office and property sites.Ability to handle complex business problems within the context of technical solutionsAdditional InformationOur commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS#LI-GY1Salary: . Date posted: 04/17/2024 06:10 AM

About KennametalWith over 80 years as an industrial technology leader,Kennametal Inc.delivers productivity to customers through materials science, tooling and wear:resistant solutions. Customers across aerospace and defense, earthworks, energy, general engineering and transportation turn toKennametalto help them manufacture with precision and efficiency. Every day approximately8,700 employees are helping customers in nearly 100 countries stay competitive.Kennametalgenerated2.1 billionin revenues in fiscal 2023. Learn more atkennametal. Follow Kennametal: Twitter, Instagram, Facebook, LinkedIn and YouTube.Job Title:Analyst System Administration/SCCM and Intune AdminJob Location: BangaloreJob Description:This position's primarily responsibility is the administration of the System Center Configuration Manager (SCCM), Intune and perform application deployment, patch deployment, Reporting and O.S Deployment activities.Education and Relevant Experience (in brief)::Bachelor's degree in computer or information Sciences.:Overall IT experience of 5+ yrs. with a minimum experience of 4 years in SCCM and Intune:In:dept experience in SCCM and Intune, Building SQL Reports, PowerShell Scripting or VB Scripting.Required Certifications::Microsoft Certified Systems Engineer (MCSE):Intune CertificationRequired Experience / Skill Sets::5+ years of experience in endpoint administration.:In:depth and extensive experience in the implementation, administration, and configuration of endpoint management tools : SCCM and Intune :Experience with Autopilot and OSD:Experience and strong understanding of security protocols and best practices for endpoint security.:Intermediate scripting skills (e.g., PowerShell, Batch, Bash, Python):Experience in major Microsoft technologies like server operating systems, Active Directory, SharePoint, and SQL Server is a plus, Windows and macOS scripting languages:Good Knowledge on BitLocker and MS Defender:Experience in creating documentation. Audiences can vary between technical and non:technical users and management.:Excellent Oral and Communication skills to interact and work with global IT teams and end customers. :Key Responsibilities::Provide day:to:day administration and support of SCCM and Intune environment to ensure stability, integrity, and business continuity.:Endpoint Management: Lead the design, configuration, deployment, and ongoing management of endpoint devices and related infrastructure, ensuring security, scalability, and compliance.:Provide advanced endpoint system administration and support in a heterogeneous environment (Windows OS, Mac OS, Virtual Environments) with a high focus on endpoint security; software provisioning; patch management; endpoint lifecycle; service automation; and usability.:Routine activities like, SCCM Infra Management, implementation and/or migration of any new additional site servers, Performing routine maintenance activities, old package cleanup, backups etc and monitoring /maintaining SCCM site servers and client health.:Administer SCCM software delivery, including various methods such as running advertised programs, machine targeted, user targeted, Application Library, and Software Center. :Prepare site system roles for OS deployments with Configuration Manager.:Security and Compliance: Implement and enforce security policies, protocols, and best practices to protect endpoint devices from security threats. Ensure compliance with industry standards and regulations.:Troubleshooting: Provide advanced troubleshooting and technical support for endpoint:related issues, collaborating with cross:functional teams to resolve complex problems.:Endpoint Optimization: Proactively identify opportunities for improving endpoint performance, user experience, and operational efficiency. Develop