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Junior System Administrator Salary in India - PayScale

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Sustain - Security Escalation Engineer
TTEC, Andhra Pradesh, Hyderabad
When everything's connected, how we connect is everything… and we'd like to connect with you too! We are looking for you to help us deliver exceptional customer experiences as a Security Escalation Engineer.At TTEC, we help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.TTEC, a 50,000 employee, global customer experience pioneer, is opening a new information technology and data science center of excellence in Hyderabad where you'll have the opportunity to get in on the groundfloor of this expansion.As a technologist, we know you're in high demand. And we know it's important you find the right fit for your future. Have ideas you want to contribute? We're listening. Looking for exposure to different clients, different technologies? It's what we do. Want to make an impact on the future? We're innovating every day. Teamwork key? You'll have the opportunity to work on global projects with a knowledge-thirsty, international team. Join our inclusive IT team and you'll help create meaningful employee experiences that drive memorable customer experiences.What you’ll be doing: Under limited direction, responsible for the design, configuration and installation of our security infrastructure, including firewalls, proxy servers and policies, and virtual private networks (VPN). Provides technical escalation, maintenance and upgrade guidance to various departments and users with regards to the security environment. Serves as a liaison with vendors and other third party providers. Operations under minimal supervision, with wide latitude for independent judgment while maintaining global best practices. Serves as a team leader and mentor to junior level engineers and network administrators. You will be responsible for: · Responsible for the implementation, testing and training of new communication projects and initiatives. · Performs the analysis, design and development of new security initiatives. · Responsible for integrating business systems and developing business cases within the corporate information technology environment. · Produces design documents, presentations and standards globally for TTEC (formerly TeleTech) data network · Capable of project managing complex technical projects, and communicating status to Customers. Desired Skills and Experience: · Extremely Strong troubleshooting skills on network and security platforms is a must; ability to triage multiple, concurrent technical issues. · In-depth knowledge and implementation skills Palo Alto Networks PA-7000 Series, PA-5200 Series, PA-5000 Series, PA-3000 Series, PA-800 Series running PAN OS 8.X Cisco Systems ASA5500 Series running IOS 9.X, and Check Point 12200, 21800 running Gaia R77.30 with plans to migrate to Gaia R80.10· In-depth knowledge and implementation skills of proxy technology to include WCCP, PAC Files, specifically utilizing the Cisco WSA series proxy platform.· In-depth knowledge of IP Routing, Quality of Service technologies with demonstrated implementation in a large enterprise organization. · Highly knowledgeable in Dynamic routing protocols such as OSPF, BGP, EIGRP etc. · Ability to effectively troubleshoot complex IP networks that support voice, data and possibly video. · Team motivated, especially when implementing new solutions and troubleshooting issues - the entire team must be able to work with other groups (network, telecom, systems) to build an environment or resolve an issue · Ability to communicate and interact with a variety of people at different levels (must have strong "people skills" to communicate basic non-technical concepts with end users, technical skills to communicate with engineering team, etc.) · BA/BS degree or equivalent experience · 3-5+ years of experience · As in a computer-related field, Vendor certification classes, or equivalent experience with aptitude for certification in network administration (CCNA a start, CCNP desirable and CCIE Certification a plus). · As some Security Engineer desired skills should be around policy, risk, assessments, and recommendations regarding technology in this related field. Course of studies should include CISSP as well as SANS certifications to complement. Employment Requirements: TTEC requires all employees hired in the India to successfully pass a background check including employment credentials, education, permanent and current address verification and if applicable, immigration and work permit documentation as a condition of employment. Depending on location and client program, a drug test may also be required as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. 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Cornerstone Performance Management System Administrator
TTEC, Andhra Pradesh, Hyderabad
TTEC is seeking a ServiceNow Administrator to join our Technology Services team.Why choose TTEC to enhance and broaden your career? We are just as passionate about providing ideal solutions to solving our client’s business problems by driving customer experience outcomes with our enhanced technical capabilities, as you are. Whether you’re the Engineer, Architect, Account Manager, Practice Leader or Sales Executive we need your talent to help us in our exciting journey to success!We are currently searching for a Cornerstone Performance Management Administrator to support our internal performance management platform. The ideal candidate will be a self-starter with excellent communication skills and interpersonal skills with the ability to perform autonomously in a fast paced environment in support of regular review processes. This role will work heavily with Management, Operations and other development teams to accomplish the goals.What you’ll be doing:* Maintain and support Cornerstone Performance Management operational functions* Work with a diverse customer base of internal clients to develop processes and solutions that increase and enhance productivity* Perform technical validation and testing to ensure requirements are satisfied with sample data* Recommend improvements or changes to technical and functional designs where appropriate* Perform regular data audits and resolve identified issues* Repair and recover from hardware or software failures; coordinate and communicate with impacted user groups* Escalate to vendor for defect and incident resolution as requiredWhat skills you will bring:* An experienced professional who possesses a comprehensive knowledge of Human Resource talent evaluation best practices and procedures, along with project management experience* 1-3 years of experience as a Cornerstone administrator* Strong verbal and written skills* Strong analytical and problem solving skills* The ability to work well with people from many different disciplines with varying degrees of technical experience.* The ability to adapt to a dynamic, rapidly changing business and technical environment.* System/Process Automation (Orchestration) experienceWho We Are:TTEC is a pioneer in customer experience, engagement and growth solutions. Our 40,000+ employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels. We utilize a holistic approach, applying solutions from our four customer experience segments—Consulting, Technology, Care and Growth—to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.Our Customer Technology Services segment drives customer experience outcomes to small, medium and enterprise clients by providing best in class Cloud and Premise Contact Center and Unified Communications Solutions, and CRM, Multi-channel, Omni-channel and WFO Services.We offer a highly competitive compensation and benefits package and the opportunity to join the team in a ground-floor career growth opportunity.Employment Requirements: TTEC requires all employees hired in the India to successfully pass a background check including employment credentials, education, permanent and current address verification and if applicable, immigration and work permit documentation as a condition of employment. Depending on location and client program, a drug test may also be required as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. You will be asked to share with TTEC as well as its representatives, all such personal information that it may require to conduct such background verification and also agree to TTEC and its representatives collecting and storing such personal information and transferring the same, whether in India or abroad.
Sr. Application Engineer (5:10 Years) for an on:demand Enterprise Performance Management Provider
, hyderabad, IN
We are looking for a " Sr. Application Engineer "for one of our esteemed Clients for Hyderabad Location.RESPONSIBILITIES:Provide service to SaaS/Cloud Services by providing proactive knowledge and acting as an escalation point for Service Operations. Resolve issues and incidents within SLA.Proactively work with vendors and providers on issues identified in products and chase issues until successful resolution. Timely resolution of issues within work streamIndependently implement approved medium and large scale projects that align towards service and departmental goals.Lead, coordinate, and manage all aspects of application design and implementation.Oversee the development, and implementation of service/application software solutionsParticipate in design of new application, and strategies.Manage relationships with counterparts including functional owners or work streamsLiaise with company's database, Network/Systems and NOC teams for prompt rectification of any problems or emergencies.Provide direction for the Network Operations team in support of application support.Coordinate and conduct training sessions for junior system administrator staff.Provide guidance and support to the enterprise; act as single point of contact Applications Operations related issues.Coordinate with network engineering to ensure availability, reliability, and scalability of applications to meet business demands.Recommend and execute modifications to application infrastructure in order to improve efficiency, reliability, and performance for application.Implement automation for Application deployments.Implement monitoring for Applications and Services.Keep current with related technologies and releases.Develop and execute test plans to check infrastructure and systems technical performance in relates to applications.Report on findings and make recommendations for improvement.Oversee new and existing applications, and software upgrades.Carry off:hours escalation as part of on:call rotation or an emergency with 10minutes of Response Time.Ensure completeness and quality of all deliverables.Ensure adherence to corporate policies and standards to meet compliances, availability and disaster recovery, acting as an escalation point for project team members to provide issue resolution.Document technology deployments by creating Standard Operating Procedures, training guides. Train coworkers and other members of Network Operations staff.REQUIREMENT:At least 5 years of experience supporting customer facing cloud service.At least 5 years of experience supporting 99.9 SLA service.At least 8 years of experience deploying .NET and Microsoft SQL based Releases.At least 5 years of experience with deploying release without service downtime.Experience in carrying on:call rotation duties with 10min of response time.Implement automation for Application deployments.Implement monitoring for Applications and Services.At least 3 years of experience with develop and execute test plans to check infrastructure and systems technical performance in relates to applications. Report on findings and make recommendations for improvement.At least 5 years of experience in overseeing new and existing applications, and software upgrades.Ensure adherence to corporate policies and standards to meet compliances, availability and disaster recovery.
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Microsoft Global Systems Administrator
Four Seasons Hotels and Resorts, Four Seasons Corporate Office Toronto, Any, Canada
About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location:Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company's commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing.Central to Four Seasons employee experience and social impact programming is the company's commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.We have an exciting new opportunity as Global Systems Administrator. The successful candidate will be a member of the Global Infrastructure team and will be responsible for designing, building, supporting, and maintaining our hybrid cloud infrastructure across multiple regions. This candidate is expected to have a passion for technology, is self-driven, analytical, and has a strong desire to help others in a fast-paced environment. This candidate should be driven to always want to learn new technologies and deliver them with a focus on how they are delivered through their behaviour. The successful candidate will also need to be willing to strive to be a better version of themselves by aligning themselves to our corporate behaviour requirements, that is our foundation that underpins our golden rule.This role is based in Four Seasons Hotels and Resorts, Toronto Corporate Office, reporting to the Manager, Global Infrastructure. This role involves interactions with primarily internal stakeholders at various levels. What You'll Be Doing Infrastructure Maintenance:Design, deploy, and manage Azure and or AWS infrastructure solutions, including virtual networks, VMs, storage, and databases.Monitor all AWS and Azure infrastructure systems and platform services to ensure business requirements are met in terms of availability and performance.Ensure that any planned interruption to services is scheduled through the change management process and coordinated with the business stakeholders.Perform periotic evaluations of all technologies to ensure sufficient resources are allocated, and costs are optimized.Review and deploy all critical and important patches to all applications, servers, and cloud infrastructure in a timely manner.Cloud Technology Support:Assist project owners and other IST (Information Systems Technology) employees with designing, building, and supporting multiple cloud technologies from AWS, Azure, and Microsoft 365.Design, manage and support Amazon Web Services and Azure, including Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as a Service (SaaS) integrations.Participate in the evaluation, selection, and integration of third-party tools and services to enhance our Azure and AWS environment.Maintain up-to-date documentation, knowledgebase articles, standards and standard operating procedures for all supported systems and platforms.Script Development and Automation:Develop and support various scripts that are used to support the operations of Azure, AWS, Microsoft 365 as well as on prem environments.Regularly explore ways to implement best practices, improve and optimize existing investments, and occasionally discover alternative solutions to ensure we are always using the best-in-class technologies.Security and Compliance:Regularly explore ways to implement best practices, improve and optimize existing investments, and occasionally discover alternative solutions to ensure we are always using the best-in-class technologies.Regularly explore ways to implement best practices, improve and optimize existing investments, and occasionally discover alternative solutions to ensure we are always using the best-in-class technologies.Regularly review and remediate software, server OS, etc vulnerabilities and security weaknesses that are discovered by our IVS jobs or by our security operations team within a defined period to meet regulatory requirements.Participate in quarterly and yearly PCI-DSS related activities such as quarterly security review tasks, annual PCI training, and annual PCI audit activities.Collaboration and Support:Work closely with other department teams, IST technical leads/subject matter experts, application support teams, and various levels of management.Provide daily ServiceNow Incident Management support to both corporate and hotel IT teams as well as end users in certain scenarios.Occasionally participate in after-hours and weekend support of production systems, which includes infrastructure upgrades, maintenance activities, P1 hotel escalations and disaster recovery scenarios Who You Are Customer service oriented with a focus on always listening and understanding the needs of those we work with while also striving to provide them with best-in-class service.Highly motivated, organized, and analytical.Ability to manage multiple tasks and changing priorities while delivering a high quality of work.Ability to work both independently and as part of a team.Excellent problem-solving and critical thinking skills.Excellent written and oral communication skills to communicate technical requirements to all levels of the business.Exceptional interpersonal skills.Caring and compassionate, honest, reliable and is committed to achieving success as a team.Extensive expertise in Microsoft Azure and Microsoft 365 services and technologies.Strong knowledge of Windows operating systems and Microsoft Active Directory.Experience with managing and troubleshooting a large Microsoft 365 environment.Strong knowledge of PowerShell, Azure CLI, or other scripting languages.Ability to work in a fast-paced environment and manage multiple tasks and projects simultaneously.Solid understanding of networking concepts, including TCP/IP, DNS, VPN, and routing in the context of AWS and Azure services.Self-driven individual with a strong aptitude to learn and master new technologies. What You Bring 5+ years with hands on experience managing and supporting a large Microsoft 365 environment consisting of Exchange Online, Teams, OneDrive/SharePoint Online, Yammer, Office, etc. Hands on experience managing and supporting on prem Active Directory, Entra ID, and IaaS server administration experience in either AWS and/or Azure.Diploma or Degree in Computer Science, Information Technology, comparable education, or related work experienceThe following certifications would be considered an asset for this role:Microsoft Azure Administrator Associate (AZ-900 and or AZ-104/204)AWS Certified SysOps Administrator AssociateAWS Certified Solutions Architect Associate or ProfessionalWindows Server Hybrid Administrator AssociateMicrosoft identity and access administratorThis role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario #LI-HybridFour Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.Salary: . Date posted: 04/17/2024 09:56 AM