QA Manager Salary in India - PayScale

Job DescriptionQA Manual Analyst - Capital Markets EquitiesTCS has always been in the spotlight for being adept in the next big technologies. What we can offer you is a space to explore varied technologies and quench your techie soul.The customer - LSEG (London Stock exchange group) is a leading global financial markets infrastructure and data group, also they are dedicated partners with a deep commitment to excellence, delivering value for their customers. They are leaders in data and analytics, risk, collateral and processing solutions, capital formation and trade execution. With them you get the level of influence and opportunity that youd have at a startup, combined with the large-scale impact of working at a global company.LSEG is a global organization spanning 70 countries and one rooted in a culture of growth, opportunity, diversity, and innovation, this is a place where everyone can grow, develop, and fulfil your potential with purposeful careers.Job Description:Experience: 5 Years to 8 YearsLocation: HyderabadMust have: Bachelors degree in Computer Science/Engineering or related field or equivalent professional qualification. Minimum of 5-year hands on experience in Software development life cycle, preferably in testing multi-tiered applications. Minimum of 2-year experience in Scala or Java Minimum of 1-year experience on Linux / UNIX environment. Minimum of 2-year experience in testing backend applications build on RestAPIs Minimum of 2-year experience using SQL Minimum of 1-year experience in analysing large volumes of data to prepare test data. Experience in reviewing test plans Demonstrate a clear understanding of standard software QA processes and methodologies. Ability to grasp technical and domain knowledge quickly is critical. High attention to details and strong communication skills with ability to work under pressure. Ability to train and mentor junior QA team members. Proficient in using Jira/Confluence Practices Agile principlesGood to Have: Experience in testing applications deployed in cloud ( AWS). Build, maintain and update automated test scripts based on the test cases. Experience in Capital Markets domain/ market surveillance systems. Experience in designing and writing test automation scripts using Java/Python/JavaScript coding language Experience using FIX protocol Realtime system experience Integration testing with upstream /downstream systems External teams (thinking external market teams like Quant house/Vela)Key Responsibilities:The QA Manual Analyst is a member of the Agile Team responsible for testing software developed for Capital Markets Equities Products; they apply business requirements and knowledge of software testing lifecycles to guide the testing of complex software products or customer solutions. The QA Analyst contributes through their technical expertise and talent development. They work as a part of a Scrum team utilizing Continuous Integration and Behavior Driven Development and adopting DevOps practices.Detailed Responsibilities: Study requirement specifications and raise clarifications to business analysts and customers. Able to document processes and share knowledge (helping to build up the knowledge in LSEG that we are currently dependent on EP for) Build, maintain and update test scenarios and test cases based on the requirement specifications. Able to understand business logics (alert logics) written in Scala identify test scenarios/edge cases. Report results of automated and manual tests. Troubleshoot issues in automated test scripts. Report issues and anomalies in the system in the issue tracking system. Communicate any unforeseen issues thats affecting own work to leads on time. Provide daily, weekly status updates to leads and managers. Act as a lead for the other QA team members. Create and build test plans, estimates and improvements to test process. Review QA project artefacts including Test scenarios, Test Scripts, Defect reports and Status reports. Research into new QA tools methodologies and suggest improvements to the team.LocationHyderabadJob FunctionTECHNOLOGYRoleAnalystJob Id266266Desired SkillsAWS | Java | Linux | Scala | SQL | Unix | Jira AdminDesired Candidate ProfileQualifications : BACHELOR OF COMPUTER APPLICATION, BACHELOR OF ENGINEERING, MASTER OF COMPUTER APPLICATION, MASTER OF ENGINEERING

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NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward:thinking organization, apply now.We are currently seeking a ((Digital project Manager Sr. Advisor)) to join our team in ((Bangalore)), ((Karnataka)), ((India)).SAP Ariba Project Manager will work for a team chartered with the deployment of SAP Ariba Modules. Duties include but may not be limited to: :Creation of SAP Ariba module Project : Plans and schedules, monitor, manage Implementation Team and execution of the Team Plans and schedules, reporting issues, progress to Steering Committee. :Experience in handling team across the Countries (Europe/Americas/APAC), preparing project plan in Microsoft Project Planner and reporting/capturing the details.:Lead cross:functional teams to understand current state, future state landscape, organizational, master data and business processes and requirements. :Lead configuration requirement efforts and work to ensure SAP Ariba module configurations meet customer requirements identified with customer. :Experience working and implementing the SAP Ariba modules : SAP Ariba Buying and Invoicing, SAP Ariba Sourcing and SAP Business Network.:Lead development of functional specification activities and interface effectively with the Development teams to translate Functional Specification documentation into Technical Specifications and the development of technical designs.:Work with local management to plan and schedule participation of key stakeholders in testing activities.:Provide leadership, guidance, and support during management of the execution of testing activities monitoring progress. :Work with local management, Data Conversion team and Training team to plan and schedule cutover and go:live activities, identifying sequence of tasks, double entry, manual procedures, and load sequences involved. :Manage Deployment:related cutover and go:live activities. :Manage support post go:live, leading team to resolve post go:live issues. The Ideal Candidate Will Have::Have experience in managing the SAP Ariba Implementation project integrating with SAP S/4HANA or with any non:SAP ERP:15+ Years of experience in Project Managementstylelist:style:type:circle::Experience in multiple SAP Ariba module implementation:Project Management and Team Leadership experience :Solid analytical / problem solving skills. :Agile Development methodologies such as "Activate".:Ability to evaluate IT and business challenges from a broad perspective. :Strong influencing and excellent communication skills. Ability to translate between non:technical business users and technical IT resources. Strong client service attitude :Strong organizational and time management skills :Flexibility to work in shifts to support our global clients.:LI:INCDTSAbout NTT DATA ServicesNTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a 30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge:to:cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long:term success. Visit nttdata or LinkedIn to learn more.NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environ

When everything's connected, how we connect is everything… and we'd like to connect with you too! We are looking for you to help us deliver exceptional customer experiences as a Pega Robotics QA Analyst.At TTEC, we help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.TTEC, a 50,000 employee, global customer experience pioneer, is opening a new information technology and data science center of excellence in Hyderabad where you'll have the opportunity to get in on the groundfloor of this expansion.As a technologist, we know you're in high demand. And we know it's important you find the right fit for your future. Have ideas you want to contribute? We're listening. Looking for exposure to different clients, different technologies? It's what we do. Want to make an impact on the future? We're innovating every day. Teamwork key? You'll have the opportunity to work on global projects with a knowledge-thirsty, international team. Join our inclusive IT team and you'll help create meaningful employee experiences that drive memorable customer experiences.TTEC is seeking a Pega Robotics Quality EngineerResponsibilities:* Lead a testing effort for the RPA through the full software development lifecycle.* Generate level of effort estimates to feed schedule and feasibility discussions.* Work with various business team on process improvements.* Ensure releases are properly tested while meeting schedule commitments.* Coordinate pre-deployment testing.* Design and execute functional test plans and scripts.* Work closely with the support team to answer, reproduce and solve production issues.* Execute test plans and scripts.* Review and analyze test results.* Perform troubleshooting of identified software or system defects.* Document final test procedures and test completion.Experience:* At least 3-5 years of experience in RPA testing including scripting /coding, SQL and knowledge of relational databases.* Robotics Process Automation project experience with one or more RPA technologies e.g., Pega. Test Automation knowledge is mandatory.* Experience with Process Analysis, Design, and Implementation of it.* Experience in using various automation components e.g. Pega Robot Manager, Bot creator/Studio, Bot Runner etc.* Strong Problem-Solving and Analytical Skills.* Strong experience with different SDLC methodologies (Waterfall, Agile, etc)* Experience in standard testing methodologies and tools like ALM, JIRA, Rally is mandatory. Candidate should have good communication skills.* Bachelor's Degree in Computer Science or related field.

We are looking for a "QA Manager"for one of our esteemed Clients forBangalore Location.RESPONSIBILITIES:Lead a team to test multiple components and meet testing demand for a growing company.Ensure highest quality product delivery and define metrics to measure progress for the team.Explore the latest and greatest that can be used to implement and improve the objectives.Collaborate with business teams to understand product vision and requirements.Have full knowledge of all the components and their role in the entire system. Use this knowledge todevelop QA road map that fits organization strategy.Provide hands:on technical guidance to the team.Excellent communication and influence skills.REQUIREMENT:10+ years of experience in Software Testing and 4+ years of experience in leading a team.BE/B. Tech. or MCA from a reputed University, AND significant recent experience in product development companies.Must have strong background in test automation.Must have strong knowledge of API testing and performance/stress/non:functional testing.Must have good experience with Java programming language.Should have good knowledge in Agile Methodologies, along with conventional SDLC'sShould have experience in testing on desktop browser.Good to have experience on mobile browser and native applications.Experience in Test Scripting, Execution and Reporting according to the requirements.

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. MANAGER, QA: Manager is responsible for ensuring the success of our customer engagement by effectively managing a team of QA engineers (Salesforce QA) along with actively involving a project execution & helping in process alignment & maintaining Salesforce standards. Handling a group of leads, engineers & associates around 15+ members. This role involves direct customer engagements, career development of individuals & project management processes. Apart from day-to-day activities, the candidate is expected to be helping leadership in strategic planning to grow the team, run projects of organisational importance, guide / mentor next cadre of leadership as per Salesforce values, while being a face of organisation to the wider world. The candidate is expected to be independent, self-motivated, proactive, results-oriented & ability to define and provide a high level of customer engagement through the delivery of world-class QA services. Location: Hyderabad, Bengaluru & Jaipur Work Hours: GDC supports client across different timezones and it's expected from the role to adhere to our core value of customer centricity. Experience/Skills Required: Expert level knowledge on one or more Salesforce products like Core clouds, Industries cloud etc Masters Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, QA experience, Coach, Mentor & work experience, etc.) Overall work-experience of 10+ years, Strong people management expertise of at least 5+ years in QA management roles. Strong Experience in managing QA professionals. Experience with QA best practices and procedures. Excellent written and verbal communication skills. Strong team player with a result-oriented attitude and a keen focus on enhancing customer experience. Continuously raises the bar on what defines customer service delivery. Excellent situational awareness in handling objections in dynamic customer environments. Leading cross-functional collaboration across global teams Self-motivated, takes initiative, assumes ownership and runs programs with minimal supervision Drive stakeholder engagement across peers and senior management Ability to address and effectively engage large audiences and hold their interest Strong Executive presence and excellent convincing skills; ability to hold own point of view in tough conversations Provide guidance, mentoring, training and delegate responsibilities to managers enabling their professional growth and development Ability to successfully communicate and coordinate with departments across the organisation including development, Consulting, CSM, BA, Program Management, and Product Management Strong Escalation management experience with multiple stakeholders including customers and product teams Demonstrate strong work ethic and advanced organisational skills Ability to develop and deliver creative solutions for complex situations Ability to attract, hire and retain high-performing professionals Ability to work on competing priorities under tight timelines and delivery pressures. Analytical bent of mind to understand data and derive actionable insights Detailed Role & Responsibilities: Manage a QA team to achieve customer objectives including the attainment of targets for customer satisfaction, employee satisfaction, service levels, & project deadlines. • Set team goals in alignment with Global objectives. Assist direct reports in the definition and attainment of individual goals Manage at least one customer engagement directly & simultaneous manage a group of individual contributors. Ensure that direct reports have the resources, information, and processes necessary to deliver effective QA solutions to our customers Ensure the delivery of high-quality technical and soft-skills training for direct reports Deliver performance reviews for all direct reports and provide regular feedback on performance in terms of agreed upon performance and employee development goals Effectively represent the QA practice on entire CSG group to deliver on organisational objectives. Manage workflows and schedules for direct reports and ensure adequate workload coverage Deliver regular reports that provide qualitative and quantitative descriptions of business performance Develop and maintain QA procedures and policies Advocate for QA practice and define ways to continually add value to the customer experience Serve as a manager, mentor, knowledge resource, and escalation point for support agents; Build credibility and trust within the QA group Foster and facilitate the professional growth and development of team members Empower and install confidence in team members to enable them grow Flexibility to work in staggered shifts based on customer engagement. Take up and deliver on any other responsibilities as assigned from time to time by reporting manager & leadership Skills Desired Post Graduation and / or Industry certifications like CSM, ISTQB, CSM, CASTP etc. Functional or technical salesforce.com application knowledge Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/04/2024 03:15 PM

Critical Path management:Full management and updating of the critical path with live interdependencies, ensuring there is a controlled approach to ensuring that the critical steps/milestones are delivered without workstream clashes that could impact the project delivery.Set and continually manage project and program expectations while delegating and managing deliverable with team members and stakeholdersMonitor, track and control outcomes to resolve issues, conflicts, dependencies and critical path deliverablesCritical Steps/Milestones management:Full project life cycle ownership: successful project delivery will include full implementation ensuring that all key workstream owners are delivering their requirements within the project to achieve the critical steps/milestones aligned to the critical pathDelegate tasks and responsibilities to appropriate personnelProject Risk Management:Ensure full compliance to the company stage gate management process and Engineering Capital Project Management policy to establish a strong governance and compliance standard within the project development and implementation.Work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation, and excellence.Understand interdependencies between technology, operations, and business needsParticipate and/or drive feasibility studies, vendor selections and proposals for evaluation by appropriate key stakeholdersAct as an internal quality control check for the projectManage ongoing quality control and participate in quality issue resolutionDefine success criteria and disseminate them to involved parties throughout project and program life cycleEnsure that projects and programs are proceeding according to scope, schedule, budget and quality standardsEnsure any new technologies/processes being proposed/implemented within the project are resources and managed within a framework to maximise successful integration.Effective Contractor control:Provide on-site leadership for project team by building and motivating team members to meet project goals, adhering to their responsibilities and project milestonesAssist in dispute, negotiation, arbitration, or litigation, as neededSupport formal/informal schedules with support of procurement and legal teams to manage the engagement contractDefine the Statement of Work and Specifications for the requested goods and servicesEffective Change/Issue controlDemonstrate a functional acumen to support how solutions will address the business goals while maintaining alignment with industry best practicesManage project scope and changesEffective Financial acumen/management on project cost controlsPrepare estimates and detailed project plan for all phases of the projectEstablish plan to procure adequate resources, where necessary, to achieve project objectives in planned timeframes and execute plan through stakeholder approval.Effective Communications (verbal, steering meetings, update reports, performance review meetings, etc)Report on project success criteria results, metrics, test and deployment management activities.Manage the day-to-day project activities and resources and chairs the project management team meetings, as required in team structure.Monitor staff performance and complete performance reviews as requiredDevelop, Manage and Provide status reporting regarding project milestones, deliverable, dependencies, risks, change requests and issues, communicating across leadership team as per business communications framework (Steering Meetings, Escalation reporting, Executive summaries, etc)Ability to apply and contribute to improving the company's Ways of Working (ECPM stage gate management/procedures, etc)Within the boundaries of RN Engineering project, be open to participate in the Engineering Capital Project Management maturity programme "PRICE", establishing practices, templates, policies, tools and partnerships to expand and mature these capabilities for the organization.Coach, mentor, motivate and supervise project and programme team where added value/learnings are identified Bachelor's Degree in Mechanical/Electrical/Civil12-15 years of experience in leading large Projects (15-20 M USD) in Food/Distillery/Sugar/Chemical/Pharmaceutical industryExperience in Greenfield projectsRecognised Project Management qualification, e.g. CAPM. PMP, PRINCE2, PMI Certified

Team Leadership: Lead, mentor, and motivate a team of QA engineers, fostering a culture of excellence, collaboration, and continuous improvement.Quality Assurance Strategy: Develop and implement a comprehensive QA strategy aligned with the company's objectives and industry best practices.Process Improvement: Continuously evaluate and enhance QA processes, methodologies, and tools to optimize efficiency, effectiveness, and scalability.Test Planning and Execution: Define test plans, test cases, and test scenarios based on product requirements and user stories. Oversee the execution of testing activities to ensure thorough coverage and timely delivery.Automation Strategy: Drive the implementation of test automation initiatives to increase test coverage, reduce manual effort, and accelerate release cycles.Cross-functional Collaboration: Collaborate closely with product management, development, and other stakeholders to understand requirements, identify risks, and prioritize testing efforts.Quality Metrics and Reporting: Establish key quality metrics and KPIs to track the performance of QA activities. Provide regular reports and insights to stakeholders on the quality status of software releases.Risk Management: Identify potential risks to product quality, assess their impact, and develop mitigation strategies to minimize disruptions to project timelines and deliverables.Compliance and Regulatory Requirements: Ensure that software products adhere to relevant regulatory standards, industry guidelines, and security best practices.Continuous Learning: Stay abreast of emerging technologies, QA trends, and industry developments to drive innovation and maintain a competitive edge.Bachelor's degree in Computer Science, Engineering, or a related field; advanced degree preferred.Proven experience in software quality assurance, with a focus on leading QA teams and managing QA processes in a fast-paced environment for at least 7 yearsSolid understanding of software development lifecycle (SDLC) methodologies, agile practices, and QA best practices.Hands-on experience with test automation frameworks, tools, and technologies (e.g., Selenium, Appium, JUnit, TestNG).Strong analytical skills, attention to detail, and problem-solving abilities.Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and influence stakeholders at all levels.Experience in the healthcare industry or with healthcare-related software solutions is a plus

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. QA Architect : The QA Architect is responsible for successfully designing and managing the successful delivery of artefacts related with complex Salesforce solutions for our customers. These technologies include & are not necessarily limited to Salesforce.com products and APIs, Apex/Visualforce, Lightning, mobile development technologies, and integration/ETL technologies.This role involves handling critical customer engagements & suggesting technical aspects of project management processes. Apart from day-to-day activities, the candidate is expected to be involved in guide / mentor next cadre of individual contributors in technical aspects as per Salesforce values, The candidate is expected to be independent, self-motivated, proactive, results-oriented & ability to define and provide a high level of customer engagement through the delivery of world-class QA services.This role may also involved handling a very small group of engineers & associates aspiring growth in technical QA responsibilities Location: Hyderabad, Bengaluru & JaipurWork Hours: GDC supports client across different timezones and it's expected from the role to adhere to our core value of customer centricity. Experience/Skills Required:* Expert level knowledge on one or more Salesforce products like Core clouds, Industries cloud etc* Masters Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, QA technical experience & work experience, etc.)* Overall work-experience of 10+ years, Strong QA technical expertise of at least 5+ years in QA for Performance and/or Automation testing.* Knowledge of data integration tools & experience integrating Salesforce with different business systems (ETL, CPQ, marketing automation, reporting, etc.)* Understanding of development & deployment processes, standardizing QA environments, aligning QA tasks with Continuous Testing, and CI/CD pipelines.* Working Experience on tools like Git, Jenkins,Zephyr, Junit, TestNG, Selenium Concepts, Copado integration & Azure* Excellent understanding of QA practices and procedures.* Excellent written and verbal communication skills.* Strong team player with a result-oriented attitude and a keen focus on enhancing customer experience.* Understanding of key design patterns & large data volume limitations and standard methodologies. * Understanding of data sharing and transparent considerations and how these play into platform architecture. * Understanding of QA architecture and ability to craft scalable solutions.* Continuously raises the bar on what defines customer service delivery.* Excellent situational awareness in handling objections in dynamic customer environments.* Self-motivated, takes initiative, assumes ownership and runs programs with minimal supervision* Ability to address and effectively engage large audiences and hold their interest* Excellent convincing skills; ability to hold own point of view in tough conversations* Ability to successfully communicate and coordinate with departments across the organisation including development, Consulting, CSM, BA, Program Management, and Product Management* Strong Escalation management experience with multiple stakeholders including customers and product teams* Demonstrate strong work ethic and advanced organisational skills* Ability to develop and deliver creative solutions for complex situations* Ability to work on competing priorities under tight timelines and delivery pressures. Analytical bent of mind to understand data and derive actionable insightsDetailed Role & Responsibilities:* Collaborate with client partners to define requirements, results, and set and handle expectations * Translate business requirements into well-architected solutions that best leverage the Salesforce platform * Lead technical design sessions; architect and document technical solutions aligned with client business objectives; identify gaps between client's current and desired end states * Provide oversight and governance of Salesforce projects! * Follow and help define QA standards. Ensure quality & appropriate design patterns are followed. * Handle the delivery of complete QA deliverables for integrations and data migration elements of a Salesforce implementation! * Ability to understand a project and investigate to debug issues. * From time-to-time, the QA Architect may be encouraged to take part in other activities such as discovery and technical investigation sessions, Proof-Of-Concept (POC) with prospects. * Liaise with Salesforce product teams to support client implementations. * Manage a very small QA team to achieve customer objectives including the attainment of targets for customer satisfaction, employee satisfaction, service levels, & project deadlines.* Ensure that direct reports have the resources, information and processes necessary to deliver effective QA solutions to our customers* Effectively represent the QA practice on entire CSG group to deliver on organisational objectives.* Develop and maintain QA procedures and policies* Advocate for QA practice and define ways to continually add value to the customer experience* Flexibility to work in staggered shifts based on customer engagement.* Take up and deliver on any other responsibilities as assigned from time to time by reporting manager & leadershipAccommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/22/2024 03:16 PM

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. successful delivery of artefacts related with complex Salesforce solutions for our customers. These technologies include & are not necessarily limited to Salesforce.com products and APIs, Apex/Visualforce, Lightning, mobile development technologies, and integration/ETL technologies.This role involves handling critical customer engagements & suggesting technical aspects of project management processes. Apart from day-to-day activities, the candidate is expected to be involved in guide / mentor next cadre of individual contributors in technical aspects as per Salesforce values, The candidate is expected to be independent, self-motivated, proactive, results-oriented & ability to define and provide a high level of customer engagement through the delivery of world-class QA services.This role may also involved handling a very small group of engineers & associates aspiring growth in technical QA responsibilities Location: Hyderabad, Bengaluru & JaipurWork Hours: GDC supports client across different timezones and it's expected from the role to adhere to our core value of customer centricity. Experience/Skills Required:* Expert level knowledge on one or more Salesforce products like Core clouds, Industries cloud etc* Masters Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, QA technical experience & work experience, etc.)* Overall work-experience of 10+ years, Strong QA technical expertise of at least 5+ years in QA for Performance and/or Automation testing.* Knowledge of data integration tools & experience integrating Salesforce with different business systems (ETL, CPQ, marketing automation, reporting, etc.)* Understanding of development & deployment processes, standardizing QA environments, aligning QA tasks with Continuous Testing, and CI/CD pipelines.* Working Experience on tools like Git, Jenkins,Zephyr, Junit, TestNG, Selenium Concepts, Copado integration & Azure* Excellent understanding of QA practices and procedures.* Excellent written and verbal communication skills.* Strong team player with a result-oriented attitude and a keen focus on enhancing customer experience.* Understanding of key design patterns & large data volume limitations and standard methodologies. * Understanding of data sharing and transparent considerations and how these play into platform architecture. * Understanding of QA architecture and ability to craft scalable solutions.* Continuously raises the bar on what defines customer service delivery.* Excellent situational awareness in handling objections in dynamic customer environments.* Self-motivated, takes initiative, assumes ownership and runs programs with minimal supervision* Ability to address and effectively engage large audiences and hold their interest* Excellent convincing skills; ability to hold own point of view in tough conversations* Ability to successfully communicate and coordinate with departments across the organisation including development, Consulting, CSM, BA, Program Management, and Product Management* Strong Escalation management experience with multiple stakeholders including customers and product teams* Demonstrate strong work ethic and advanced organisational skills* Ability to develop and deliver creative solutions for complex situations* Ability to work on competing priorities under tight timelines and delivery pressures. Analytical bent of mind to understand data and derive actionable insightsDetailed Role & Responsibilities:* Collaborate with client partners to define requirements, results, and set and handle expectations * Translate business requirements into well-architected solutions that best leverage the Salesforce platform * Lead technical design sessions; architect and document technical solutions aligned with client business objectives; identify gaps between client's current and desired end states * Provide oversight and governance of Salesforce projects! * Follow and help define QA standards. Ensure quality & appropriate design patterns are followed. * Handle the delivery of complete QA deliverables for integrations and data migration elements of a Salesforce implementation! * Ability to understand a project and investigate to debug issues. * From time-to-time, the QA Architect may be encouraged to take part in other activities such as discovery and technical investigation sessions, Proof-Of-Concept (POC) with prospects. * Liaise with Salesforce product teams to support client implementations. * Manage a very small QA team to achieve customer objectives including the attainment of targets for customer satisfaction, employee satisfaction, service levels, & project deadlines.* Ensure that direct reports have the resources, information and processes necessary to deliver effective QA solutions to our customers* Effectively represent the QA practice on entire CSG group to deliver on organisational objectives.* Develop and maintain QA procedures and policies* Advocate for QA practice and define ways to continually add value to the customer experience* Flexibility to work in staggered shifts based on customer engagement.* Take up and deliver on any other responsibilities as assigned from time to time by reporting manager & leadershipAccommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/22/2024 03:16 PM