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Technical Support Consultant Salary in Hyderabad - PayScale

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Product Support Senior Engineer - Secureworks - INDIA
, Hyderabad, Telangana
Secureworks (NASDAQ: SCWX) is a global cybersecurity leader that protects customer progress with Secureworks Taegis, a cloud-native security analytics platform built on 20+ years of real-world threat intelligence and research, improving customers ability to detect advanced threats, streamline and collaborate on investigations, and automate the right actions.www.secureworks.comWe enjoy competitive compensation and benefits packages, and reward and recognize our employees for exceptional results. A constant focus on continued learning and growth keeps our team members engaged and excited about whats next. We offer flexible work options when available, and emphasize the importance of work-life balance. We know that when our people are rewarded, recognized, and rejuvenated, we win as a team.Role Overview:We are looking for someone passionate about providing software support for our recently launched Taegis application.With Taegis customers get a fully managed solution delivered through our security analytics and operations platform, providing advanced threat hunting, detection and rapid response across endpoint, network, and cloud environments.You will work closely with product management and engineering to help our customers. The role will be the focal point for our customers in terms of support and will be an integral part of a global team that continues to innovate the product.Were an Agile team and work with a number of various software support tools to get our jobs done. The intricacies of our software include working with endpoint components, cloud components, next-gen antivirus components and others.The ideal candidate will have strong troubleshooting skills, be driven to help customers, and able to dive deep into a new product and learn it inside and out.Key Responsibilities:Perform triage and troubleshooting with the customerAssist software developers in the resolution of issuesRespond and communicate with the customer through various channels of communication (email, phone, chat)Create technical documents and knowledge base articlesDocument customer issuesAdhere to SLAs and strive to deliver excellent customer serviceAbility to be empathetic, accurate, compassionate, responsive, resourceful, and conscientiousConvey technical jargon in a wide array of syntax from beginner level users to developers in our tickets as well as knowledge base articlesMaintain excellent organizational, written and oral communication skillsPossess a strong sense of urgencyRole Requirements:Minimum of 3 years of software product support experienceMinimum of 1 year of experience with UNIX/Linux commandsMinimum of 2 years of experience working with Security Endpoint solutionsExcellent organizational, written and oral communication skillsExperience with AWS or Kubernetes or other cloud computing solutionsExperience working in a B2B SaaS environmentPreferred Skills:Understanding of scripting and debugging languages; Python, JavaScript, HTML and API''sBS in Computer Science, Software Engineering, Computer Engineering, or MISExperience working in the cybersecurity industryWorking hours: 24 x 7 schedule, with 12 hours rotating shiftsHere are more reasons to join our team!Take a look at what we offer and feel free to reach out to us for more details!Development programs and cyber-security training/ certifications because we grow togetherInternal Career Progression Plan for top performers - we encourage you to follow internal opportunitiesRegular workshops we are the largest community of cyber-security experts and we enjoy sharing our best practices during our Communities of Practice and to our traineesWork from home policy your time mattersMedical and Dental subscription flexible package and you can include your family membersLife InsuranceAnnual Performance BonusMeal ticketsWhy work with us?Secureworks, a Dell Technologies company, is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Secureworks are based on business needs, job requirements and individual qualifications, without regard to race, colour, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regula
Digital Solution Arch. Lead Consultant
, hyderabad, hyderabad district, IN
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Oracle Applications Functional Consultant, Close System
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Technical Lead
, hyderabad, hyderabad district, IN
Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward:thinking organization, apply now.We are currently seeking a Technical Lead to join our team in Hyderabad, Telangana (IN:TG), India (IN).Responsibilities: Our SAP S/4HANA ABAP/ Fiori Consultant will support the implementation of SAP S/4 HANA. Duties include but may not be limited to::Support the creation of functional specification documentation :Creation of technical specifications and other development design documentation :Development of reports, interfaces, conversion programs, enhancements, forms, and workflows using agile development best practices:Develop, test, debug, and implement SAP Fiori applications by working closely with functional and testing teams:Partner with functional team to understand business requirements and prepare technical design specifications for applications of low to moderate complexity:Provide advanced problem:solving and technical support, including on:call support for SAP Fiori Applications:Follow established patterns, framework and procedures to develop and enhance Fiori Applications:Assist other SAP ABAP Developers as needed in relation to UI5 and Fiori:Contribute ideas to improve utilization of SAP technologies and programing currently being used:Testing and documentation of development objects :Support during integration and user acceptance testing activities and resolution of issues and bugs identified during testing:Support during testing, cutover, Go live, Hyper care post implementation of the projectYears of Experience:Requires 8+ years of experience in SAP S/4 HANA and/or SAP ECC ABAP development experience:Multiple (over 4) SAP implementation full life:cycle experience:Team Leadership experienceEducation and Certifications:Undergraduate degree or equivalent combination of education and work experience.Skills:Solid knowledge of system development methodology, project management and system architecture. Preferably involving the implementation of SAP ECC or S/4HANA, particularly development best practices processes:Develop, test, debug, and implement SAP Fiori applications by working closely with functional and testing teams:Provide advanced problem:solving and technical support, including on:call support for SAP Fiori Applications:Follow established patterns, framework and procedures to develop and enhance Fiori Applications:Assist other SAP ABAP Developers as needed in relation to UI5 and Fiori:Contribute ideas to improve utilization of SAP technologies and programing currently being used:Solid analytical / problem solving skills:Ability to evaluate IT and business challenges from a broad perspective.:Strong influencing and excellent communication skills. Ability to translate between non:technical business users and technical IT resources. :Strong client service attitude:Strong organizational and time management skillsLanguagesEnglish fluency preferredAbout NTT DATA ServicesNTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a 30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge:to:cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long:term success. Visit nttdata or LinkedIn to learn more.NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orienta
SAP Material Management Consultant
, hyderabad, hyderabad district, IN
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Mulesoft Technical Architect
Salesforce, Hyderabad, Any
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. MuleSoft's GDC (Global Delivery Center) team works across every technology and system to deliver solutions to customers in every industry. As a Technical Architect on our GDC team, you will have the opportunity to enable our customers to understand and employ MuleSoft technology hands-on while coaching and mentoring elite members of a fast-paced, growing organisation. You will be an influencer and thought leader with in-depth technical expertise, credibility, and field experience to establish yourself as a subject-matter expert in a company leading innovation within the integration services industry. What you'll achieve: 3 months: Participate in MuleSoft Technical Product and Consulting Services training, methodology, and enablementBegin participation in field activities with clients by shadowing seasoned architects and practicing enablement gained from trainingBegin to execute MuleSoft implementations for customers and start on your journey to internalize business outcomes and business context relevance to MuleSoft implementation methodologies and approachesComplete MuleSoft technical certifications and fully ramp on technology and implementation methodologies; start to develop and contribute subject matter expertise and project deliverables to internal knowledge exchangeBegin mentorship and guidance of junior Services team members and help to build out our services organisation12 months: Continue to lead technical teams through multi-phased delivery projects and provide hands-on delivery guidance to influence standards for development, governance, and operational life cycleEvangelize frameworks, project deliverables, best practices/policies and implementations to internal collaboration networks and IP sharingIdentify opportunities to expand MuleSoft footprint and drive further services and customer service, lead multiple engagements simultaneously, and drive partnerships and cross collaboration with MuleSoft partners, SIs, and 3rd PartiesIdentify ongoing risks and pain points throughout project experiences in the field and contribute to developing and implementing internal mitigation measures to meet customer needsEvangelize, train, coach, and mentor Services team members on hard technical skills and soft skillsIdentify opportunities and efficiencies in customers IT operating model, and support implementation of the SLDC pipeline to get greater value out of the MuleSoft platform.Lead development of technical brown bag sessions and publish/facilitate reusable content to the fieldWork with MuleSoft product leadership providing valuable product insight, guiding product direction and features.Deliver compelling presentations, architectural blueprint documents, and requirements-gathering workshops to influence the strategic direction of our projects and lead customers through solution designWhat you'll need to be successful: Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.) Twelve years or more experience leading integration teams and architecting solutionsDemonstrated experiences architecting services integrations with at least two of the following:MuleSoft or other solutions (e.g., IBM, BEA, Oracle Fusion, TIBCO, Dell Boomi, Progress Sonic, etc.)API Management solutions (Apigee, Mashery, etc)One or more on-premise/SaaS packaged COTS (Commercial Off-the-Shelf) solutions for ERP, CRM, e-Commerce, or mobile (e.g. Salesforce.com, NetSuite, Oracle, Siebel, SAP, WorkDay, etc.)Demonstrated experience managing and architecting for multiple technical integration project SDLCs (Software Development Life Cycle) end-to-end, sometimes simultaneouslyWorking knowledge of on-premise/cloud-based infrastructures, SDLC pipelines, and deployments/configurations and definition/evangelism of best practices/standardsDemonstrated ability to effectively architect solutions within a diverse technical team of client, SIs, contractors, and internal teamsExperience leading technical teams and mentoring junior level resources, consultants, and clients while leading internal initiatives to grow Services organization practicesDemonstrated experience with High-Availability, Fault-Tolerance, Performance Testing and Tuning parameters on multiple engagementsDemonstrated expertise in architecting, implementing, and supporting enterprise-grade technical solutions meeting complex business requirements while evangelizing integration methodologies and supporting business case justification to C-level executivesExperience driving technical workshops with technical and business clients to derive value added services and implementationsAccommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/04/2024 03:15 PM
Lead Technical Instructor, Webinars (Platform/MuleSoft)
Salesforce, Hyderabad, Any
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Employee SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Join our dynamic team as a Technical Instructor - Webinars, focused on delivering exceptional 1:Many customer engagements, empowering individuals and organizations to leverage Salesforce's robust platform effectively. We are looking for a passionate individual who thrives on educating and guiding customers through interactive webinars and consultative engagements. You will show customers how to design, code, test, debug, package and deploy, using best practices on the Salesforce or MuleSoft Anypoint Platform. 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Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/03/2024 03:17 PM
Infor ERPLN Technical Offshore Consultant
, hyderabad, hyderabad district, IN
Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward:thinking organization, apply now.We are currently seeking a Infor ERPLN Technical Offshore Consultant to join our team in HYDERABAD, Telangana (IN:TG), India (IN).Positions General Duties and TasksResponsibilities: stylemargin:bottom:11.0px::Design, develop, and implement solutions in Infor ERPLN:Deliver Application Maintenance Services to Customers on Infor ERPLN platform :Analyze business requirements and translate them into detailed technical specifications and system designs.:Develop high:level code flow and guide Infor ERPLN technical consultants to develop required code objects:Perform Code Reviews and code optimization:Troubleshoot issues with Infor ERPLN extensions and customizations, including Integrations with 3rd Party systems:Collaborate with other developers, business analysts, and stakeholders to ensure alignment with business objectives and requirements.:Document technical specifications, designs, and coding standards for future reference and knowledge sharing.:Provide support and training to end:users as needed.:Stay updated with the latest developments in Infor ERPLN to propose innovative solutions and improvements.Qualifications: stylemargin:top:3.0px::Proven 9+ experience as an Infor ERPLN Technical Consultant.:Proven end:to:end Implementation experience in at least two projects with significant custom code base developed and deployed:Proven experience in at least one Applications Maintenance Services project:Strong understanding of Infor ERPLN technical tools such as Ion, Infor LN Exchange, Infor LN Document Output, Infor LN CMT and so on:Experience with data integration, migration, and conversion techniques.:Excellent analytical and problem:solving skills.:Strong communication and collaboration abilities.:Ability to work independently and as part of a team in a fast:paced environment.:Knowledge of SDLC (Software Development Life Cycle) and agile methodologies.About NTT DATA ServicesNTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a 30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge:to:cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long:term success. Visit nttdata or LinkedIn to learn more.NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
Senior Salesforce DevOps Consultant
Salesforce, Hyderabad, Any
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. We seek a talented DevOps engineer to join a strong technology team responsible for the implementation and support of high-volume, high-performance client-facing applications. The candidate will provide deployment/release support for applications that are part of cloud-based, mobile, and/or on-premise environments. You will be responsible for leading key projects in the design, development, and post-release support of the tools that are used by a variety of internal teams at salesforce.com including Salesforce Research scientists. You will be working with multiple development teams as you use their tooling to build capacity at scale. The ideal candidate will be able to learn quickly, work in a fast-paced, team-driven environment, be a problem solver, and has great communication skills. DevOps Engineers who thrive in a fast-paced, dynamic, collaborative environment, and love working with an agile, customer-driven, technology team should apply. At Salesforce, the DevOps Technical Consultant will be part of the Global Delivery Centre (GDC) within the Salesforce Professional Services organization. The GDC includes technical and functional subject matter experts who implement Salesforce products, to meet customer needs whilst leveraging Salesforce best practices. This individual will play a strategic role by using their more technically oriented skill sets to service and support clients during and post-launch. In this role, one must drive ongoing innovation and collaborate with our Customer Success teams using up-to-date programs and tools to assist our customers in achieving successful outcomes and growing their business on the Salesforce platform. Your ImpactBuild, automate, deploy and operate highly available, robust, resilient, and secure Salesforce applicationsDesigning, developing, debugging, and operating resilient distributed systems that run across thousands of compute nodes in multiple data centersCreative problem solver and out-of-the-box thinker who can effectively collaborate with a range of partners throughout a matrixed organization.Demonstrate ability to quickly learn new Salesforce innovations and deeply evaluate the technical components of technology, service, or product from a business perspective.Consult with internal customers and act as an advocate in representing their requirements to teams and develop innovative ways to overcome their challenges.Be a proud ideator and confidently drive innovations to market with a full customer perspective.Communicate clearly and efficiently. Define expectations for collaborating teams, hold them accountable for success and failure.Strong familiarity working within case/ticketing queues, managing competing tasks & troubleshooting requests on behalf of stakeholders Participate in the team's on-call rotation to address complex problems in real-time and keep services operational and highly available Basic Requirements 6+ years of work experience in a DevOps or similar role.Solid understanding of how to configure, deploy, manage and maintain Salesforce applicationsExperience in handling salesforce metadata, environments and sandbox managementProficiency with source control, continuous integration, and testing pipelines.Experience with Version Control systems (GitHub, GitLab, Azure DevOps, etc.) and system registration, setup, branching strategy, environment strategy, etc.Experience with Containers and orchestration services like Kubernetes, Docker, etc.Knowledge about cloud security and best practices.Fluency in one or more scripting languages such as Python or Ruby.Proven ability to quickly learn and implement unfamiliar technologiesBeing a great listener, collaborator, communicator, and mentor.A strong background in open-source technology and DevOps tools.Championing a culture and work environment that promotes diversity and inclusion.Preferred Requirements Bachelor's degree in Management Information Systems/Computer Information Systems or related fieldExperience with Version Control (Git)Experience with continuous integration/continuous delivery tools such as Jenkins, GitHub actions, or Azure DevOps.Experience with Implementing any Salesforce Devops Commercial tools such as Copado, Flosum, Gearset/Changeset, Autorabit etc.Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/05/2024 03:14 PM