Software Analyst Salary in Hyderabad - PayScale

Job DescriptionQA Manual Analyst - Capital Markets EquitiesTCS has always been in the spotlight for being adept in the next big technologies. What we can offer you is a space to explore varied technologies and quench your techie soul.The customer - LSEG (London Stock exchange group) is a leading global financial markets infrastructure and data group, also they are dedicated partners with a deep commitment to excellence, delivering value for their customers. They are leaders in data and analytics, risk, collateral and processing solutions, capital formation and trade execution. With them you get the level of influence and opportunity that youd have at a startup, combined with the large-scale impact of working at a global company.LSEG is a global organization spanning 70 countries and one rooted in a culture of growth, opportunity, diversity, and innovation, this is a place where everyone can grow, develop, and fulfil your potential with purposeful careers.Job Description:Experience: 5 Years to 8 YearsLocation: HyderabadMust have: Bachelors degree in Computer Science/Engineering or related field or equivalent professional qualification. Minimum of 5-year hands on experience in Software development life cycle, preferably in testing multi-tiered applications. Minimum of 2-year experience in Scala or Java Minimum of 1-year experience on Linux / UNIX environment. Minimum of 2-year experience in testing backend applications build on RestAPIs Minimum of 2-year experience using SQL Minimum of 1-year experience in analysing large volumes of data to prepare test data. Experience in reviewing test plans Demonstrate a clear understanding of standard software QA processes and methodologies. Ability to grasp technical and domain knowledge quickly is critical. High attention to details and strong communication skills with ability to work under pressure. Ability to train and mentor junior QA team members. Proficient in using Jira/Confluence Practices Agile principlesGood to Have: Experience in testing applications deployed in cloud ( AWS). Build, maintain and update automated test scripts based on the test cases. Experience in Capital Markets domain/ market surveillance systems. Experience in designing and writing test automation scripts using Java/Python/JavaScript coding language Experience using FIX protocol Realtime system experience Integration testing with upstream /downstream systems External teams (thinking external market teams like Quant house/Vela)Key Responsibilities:The QA Manual Analyst is a member of the Agile Team responsible for testing software developed for Capital Markets Equities Products; they apply business requirements and knowledge of software testing lifecycles to guide the testing of complex software products or customer solutions. The QA Analyst contributes through their technical expertise and talent development. They work as a part of a Scrum team utilizing Continuous Integration and Behavior Driven Development and adopting DevOps practices.Detailed Responsibilities: Study requirement specifications and raise clarifications to business analysts and customers. Able to document processes and share knowledge (helping to build up the knowledge in LSEG that we are currently dependent on EP for) Build, maintain and update test scenarios and test cases based on the requirement specifications. Able to understand business logics (alert logics) written in Scala identify test scenarios/edge cases. Report results of automated and manual tests. Troubleshoot issues in automated test scripts. Report issues and anomalies in the system in the issue tracking system. Communicate any unforeseen issues thats affecting own work to leads on time. Provide daily, weekly status updates to leads and managers. Act as a lead for the other QA team members. Create and build test plans, estimates and improvements to test process. Review QA project artefacts including Test scenarios, Test Scripts, Defect reports and Status reports. Research into new QA tools methodologies and suggest improvements to the team.LocationHyderabadJob FunctionTECHNOLOGYRoleAnalystJob Id266266Desired SkillsAWS | Java | Linux | Scala | SQL | Unix | Jira AdminDesired Candidate ProfileQualifications : BACHELOR OF COMPUTER APPLICATION, BACHELOR OF ENGINEERING, MASTER OF COMPUTER APPLICATION, MASTER OF ENGINEERING

Every great story has a new beginning, and yours starts here. Welcome to Warner Bros. Discovery... the stuff dreams are made of. Who We Are... When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next...From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Your New Role :We are seeking a QA Analyst to perform Quality testing work on our Data Management, Engineering & Architecture team that supports the development and implementation of the Enterprise Data Lake. The QA Analyst will partner with other team members to ensure that we bring all the data assets together in one place on our Enterprise Data Lake platform and make this data accessible to our business users for analysis and action. The business goal is to leverage WBD's data assets to create modeling solutions for audience targeting, experience personalization and subscription management. The ideal candidate should bring an exceptionally good working knowledge of various Data technologies along with experience working on the AWS (Amazon Web Services) and Snowflake cloud platform. Your Role Accountabilities: Develop and implement QA methodologies, processes, and documentation. Ability to perform in an Agile environment. Understand high-level data management and engineering requirements of the business. Work closely with data architects and analytics team to understand system and business requirements. Develop and maintain test plans, test scripts and test results. Perform System, Functional and Integration testing, and Performance testing where appropriate. Work with Product managers and Users during UAT (User Acceptance Testing) Contribute to the project planning process by estimating QA tasks and deliverables. Ability to thrive in a team-based environment and Flexibility to work in second shift. Qualifications & Experiences: 4-6 years' experience as a database QA Engineer in Data Warehousing, reporting and analytics environmentsBS/MS in Computer Science, MIS, business, or equivalent education/training/experienceWorking experience in all aspects of testing: functional, system, integration, performanceExpertise in working with Linux environmentsExperience with cloud-based tools such as Snowflake Experience automating, scripting, and streamlining processes for efficiency and accuracy utilizing SQL, Pytyon, Unix shell scripting and Windows BAT. Experienced in software delivery through continuous integration (for example git, bitbucket, Jenkins, etc.) Understanding of ELT/ETL processesExpertise in database platforms such as RDBMS or NOSQL platformsExpert level knowledge of SQL Experienced in one or more automation and scheduling tools (for example Redwood, Airflow, etc.) Experienced with Atlassian Suite (JIRA, Confluence) Not Required but preferred experience: Public speaking and presentation skills.Experience with AWS, GCP (Google Cloud Platform) or Azure tools and technologiesWindows and Linux System administration How We Get Things Done... This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. The Legal Bits... Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.If you're a qualified candidate and you require adjustments or accommodations to search for a job opening or apply for a position, please contact us at [email protected]: . Date posted: 03/28/2024 07:52 AM

TEC Digital Consulting’sInsights Practice is looking for a Data Engineer who is passionate aboutsolving complex data problems and intricate engineering issues with largesystems. We combine human insightand the speed of technology to transform our clients’ interactions with theircustomers. Advanced analytics of the customer experience and customerinteractions is our expertise. What you’ll be doing: The data engineer will be responsible for all aspects of executionand delivery for new and ongoing client implementations of the analyticplatform. This will require working with clients and coordinating with internalbusiness consulting, analyst, data science, and technology teams. Primary Responsibilities: Technical and functional analysis of customer implementation and integration requirementsDocumentation of implementation requirements and expected effortConfiguration and setup of the analytics platformConfiguration of data loaders and development and configuration of workflow processes and customizations to the platformParticipate in testingProactive identification of internal and external dependencies, highlighting issues, scope changes, and progress against project planCommunication of project status/issues to clients and internal managementPartner with various internal teamsProvide technical support to assist clients and partners during and post implementation. Required Experience and Skills:Bachelor’s Degree in Computer Science, Information Systems or related with 2-3 years of relevant experienceIn-depth familiarity with Big data technology and its application.Proficiency with the Azure or AWS ecosystemExperience with Big Data ETLUnderstanding of complex data flows, identification of data processing bottlenecks and designing and implementing solutions.Proficiency in .NET, C#, Python, Linux bash, Power Shell.Experienced in consuming third-party REST APIs (JSON) and SDKsA broad set of technical skills and knowledge across hardware, software, systems and solutions development and across more than one technical domain.Experienced in U SQL, PostgreSQ, TSQL Experience in professional services or technical consulting with enterprise software solutions, specifically enterprise software installation, configuration, customization, and testing.Proven ability to balance and manage multiple, competing priorities.Collaborative interpersonal skills and ability to work within cross-functional teams.Self-starter who relies on experience and judgment to plan and accomplish goals in complex fast-paced environment to ensure quality of all data integration points.Excellent customer service skills.Creative problem-solving and analysis skills.Ability to handle problem situations quickly, inventively, and resourcefully.Project management skills including:Ability to prioritize and manage tasksAbility to plan, commit, and deliver to schedulesAbility to identify, escalate, and manage project issuesWillingness to work extended hours on an as-needed basisEmployment Requirements: TTEC requires all employees hired in the India to successfully pass a background check including employment credentials, education, permanent and current address verification and if applicable, immigration and work permit documentation as a condition of employment. Depending on location and client program, a drug test may also be required as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. You will be asked to share with TTEC as well as its representatives, all such personal information that it may require to conduct such background verification and also agree to TTEC and its representatives collecting and storing such personal information and transferring the same, whether in India or abroad.

When everything's connected, how we connect is everything… and we'd like to connect with you too! We are looking for you to help us deliver exceptional customer experiences as a Oracle Benefits Senior Analyst.At TTEC, we help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.TTEC, a 50,000 employee, global customer experience pioneer, is opening a new information technology and data science center of excellence in Hyderabad where you'll have the opportunity to get in on the groundfloor of this expansion.As a technologist, we know you're in high demand. And we know it's important you find the right fit for your future. Have ideas you want to contribute? We're listening. Looking for exposure to different clients, different technologies? It's what we do. Want to make an impact on the future? We're innovating every day. Teamwork key? You'll have the opportunity to work on global projects with a knowledge-thirsty, international team. Join our inclusive IT team and you'll help create meaningful employee experiences that drive memorable customer experiences. General Summary: Benefits Senior Analyst will be responsible to define, architect, and configure product solutions in accordance with our global human capital strategy as it relates to benefits within the global ERP. Duties & Responsibilities: Provide functional architecture and design for new initiatives within the Oracle Fusion product suite for the benefits module.Provide ongoing support for Oracle Advanced Benefits in the Oracle E-Business product suite.Provide proof of concept planning and analysis.Provide product enhancement as the liaison to software engineering team.Provide product support as the liaison to production support team. Provide product support to internal Benefits and Human Capital teams during Open Enrollment periods and steady state. Job Specifications: • 4 - 5 years of experience with administration of benefits, preferably with experience in both the Oracle Fusion and Oracle E-Business product suites.• Experience in delivery of detailed functional specifications utilizing industry standard tools and documentation approaches.• Experience in effective communication and presentation of information technology solutions in language that can be understood by both the Information Technology and Human Capital teams.• Strong technical, analytical, and problem-solving skills.• Experience in the following is preferred: supporting project management and planning including effort and time estimationcost/benefit analysisrisk assessmentresource planning Employment Requirements: TTEC requires all employees hired in the India to successfully pass a background check including employment credentials, education, permanent and current address verification and if applicable, immigration and work permit documentation as a condition of employment. Depending on location and client program, a drug test may also be required as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. You will be asked to share with TTEC as well as its representatives, all such personal information that it may require to conduct such background verification and also agree to TTEC and its representatives collecting and storing such personal information and transferring the same, whether in India or abroad.

When everything's connected, how we connect is everything… and we'd like to connect with you too! We are looking for you to help us deliver exceptional customer experiences as a Oracle Benefits / HRMS Analyst.At TTEC, we help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.TTEC, a 50,000 employee, global customer experience pioneer, is opening a new information technology and data science center of excellence in Hyderabad where you'll have the opportunity to get in on the groundfloor of this expansion.As a technologist, we know you're in high demand. And we know it's important you find the right fit for your future. Have ideas you want to contribute? We're listening. Looking for exposure to different clients, different technologies? It's what we do. Want to make an impact on the future? We're innovating every day. Teamwork key? You'll have the opportunity to work on global projects with a knowledge-thirsty, international team. Join our inclusive IT team and you'll help create meaningful employee experiences that drive memorable customer experiences. General Summary: HR / Oracle Benefits Analyst will be responsible to define, architect, and configure product solutions in accordance with our global human capital strategy as it relates to benefits within the global ERP. Duties & Responsibilities: Provide functional architecture and design for new initiatives within the Oracle Fusion product suite for the benefits module.Provide ongoing support for Oracle Advanced Benefits in the Oracle E-Business product suite.Provide proof of concept planning and analysis.Provide product enhancement as the liaison to software engineering team.Provide product support as the liaison to production support team. Provide product support to internal Benefits and Human Capital teams during Open Enrollment periods and steady state. Job Specifications: • 2+ years of experience with administration of benefits, preferably with experience in both the Oracle Fusion and Oracle E-Business product suites.• Experience in delivery of detailed functional specifications utilizing industry standard tools and documentation approaches.• Experience in effective communication and presentation of information technology solutions in language that can be understood by both the Information Technology and Human Capital teams.• Strong technical, analytical, and problem-solving skills.• Experience in the following is preferred:supporting project management and planning including effort and time estimationcost/benefit analysisrisk assessmentresource planning Employment Requirements: TTEC requires all employees hired in the India to successfully pass a background check including employment credentials, education, permanent and current address verification and if applicable, immigration and work permit documentation as a condition of employment. Depending on location and client program, a drug test may also be required as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. You will be asked to share with TTEC as well as its representatives, all such personal information that it may require to conduct such background verification and also agree to TTEC and its representatives collecting and storing such personal information and transferring the same, whether in India or abroad.

As a BI Tools-Tableau/Alteryx/ThoughtSpot Data Analyst, you should have a demonstrated ability to design engaging and interactive business insights dashboards using Tableau/Alteryx/ThoughtSpot and possesses the knowledge and experience on data visualization best practices, with a focus on enhancing user interaction and user experienceTableau/Alteryx/ThoughtSpot Data Analyst/Developer Responsibilities:• Analyzing the data so as to identify trends and share insight• Communicating with users to analyze historical data and identify KPI• Restricting data for particular users with the help of User filter• A solid understanding of SQL and rational database• Should be familiar with Python language.• Should be able to generate pivot tables, macros and data visualization in MS-Excel.• Create interactive filters, parameters and calculations for preparing interactive dashboards in Tableau.• Recognizing areas for automation• Have the confidence to work cross-functionally with various departments including business stakeholders and technical personnel to exchange ideas.Successful candidate will also have:• Ability to learn quickly and see "the big picture"• Ability to provide directions to team and take ownership on the applications/project• Ability to multi-task, prioritize and manage technical issue• Proven ability to rapidly and accurately identify and debug problem• Strong analytical, attention to detail, organizational and core project management skill• Strong understanding of the infrastructure, applications, hardware and software environment 4 to 8 years experience in Tableau/Alteryx/ThoughtSpot Data Analyst roleAbout usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.Salary: . Date posted: 04/05/2024 10:25 PM

BASIC QUALIFICATIONS- BS in Computer Science or related field- Proficiency in modern web development including HTML5, CSS, and Javascript frameworks (Angular JS, React, Backbone.js etc)- 2+ years of experience developing web-based user interfaces- Demonstrated passion for user experience and improving usability- Excellent communication skills, both written and verbal- Knowledge of AWS systems, configurations- Ability to work in a fast-paced and agile development environment and to learn new frameworks/stacks- Self-directed and capable of quickly shipping code in a dynamic environmentDESCRIPTIONThe Transportation Team is looking for a passionate software programmer analyst who will be responsible for working with business, operations to gather ship carrier requirements and collaborate with transportation technology teams to integrate new carriers and ship methods into the network. As part of the integration, you have to design, develop and maintain transportation documents like shipping labels, carrier electronic manifest and invoices. You should also be working alongside development on Amazon Corporate and Divisional Software projects, updating/enhancing our current software, automation of manual configuration processes and documentation of our systems.Your solutions will impact our customers directly! This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success.The ideal candidate must be detail oriented, have superior verbal and written communication skills, strong organizational skills, able to juggle multiple tasks at once, able to work independently and can maintain professionalism under pressure. You must be able to identify problems before they happen and implement solutions that detect and prevent outages. You must be able to accurately prioritize projects, make sound judgments, work to improve the customer experience, and get the right things done.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONSBachelor's in CS or related field with 0- 5 years of experience - Knowledge of scripting languages such as SQL, Perl, Python, XML or Ruby - Ability to write code in C, C++ or Java - Ability to understand functional/technical specifications and analyze data - Strong organizational and problem solving skills with great attention to detail, including the ability to track multiple test executions simultaneously and synthesize the resultsSalary: . Date posted: 04/16/2024 09:42 AM

BASIC QUALIFICATIONS- BS in Computer Science or related field- Proficiency in modern web development including HTML5, CSS, and Javascript frameworks (Angular JS, React, Backbone.js etc)- 2+ years of experience developing web-based user interfaces- Demonstrated passion for user experience and improving usability- Excellent communication skills, both written and verbal- Knowledge of AWS systems, configurations- Ability to work in a fast-paced and agile development environment and to learn new frameworks/stacks- Self-directed and capable of quickly shipping code in a dynamic environmentDESCRIPTIONThe Transportation Team is looking for a passionate software programmer analyst who will be responsible for working with business, operations to gather ship carrier requirements and collaborate with transportation technology teams to integrate new carriers and ship methods into the network. As part of the integration, you have to design, develop and maintain transportation documents like shipping labels, carrier electronic manifest and invoices. You should also be working alongside development on Amazon Corporate and Divisional Software projects, updating/enhancing our current software, automation of manual configuration processes and documentation of our systems.Your solutions will impact our customers directly! This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success.The ideal candidate must be detail oriented, have superior verbal and written communication skills, strong organizational skills, able to juggle multiple tasks at once, able to work independently and can maintain professionalism under pressure. You must be able to identify problems before they happen and implement solutions that detect and prevent outages. You must be able to accurately prioritize projects, make sound judgments, work to improve the customer experience, and get the right things done.Preferred qualifications* Bachelor's in CS or related field with 0- 5 years of experience - Knowledge of scripting languages such as SQL, Perl, Python, XML or Ruby - Ability to write code in C, C++ or Java - Ability to understand functional/technical specifications and analyze data - Strong organizational and problem solving skills with great attention to detail, including the ability to track multiple test executions simultaneously and synthesize the resultsWe are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONSBachelor's in CS or related field with 0- 5 years of experience - Knowledge of scripting languages such as SQL, Perl, Python, XML or Ruby - Ability to write code in C, C++ or Java - Ability to understand functional/technical specifications and analyze data - Strong organizational and problem solving skills with great attention to detail, including the ability to track multiple test executions simultaneously and synthesize the resultsSalary: . Date posted: 04/16/2024 09:19 AM

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Software EngineeringJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. The Data and Analytics Organization (DnA) is Salesforce's cornerstone for fostering growth and margins through unparalleled data insights. From robust governance to strategic execution, we support data pioneers with an unbiased approach. Our Enterprise Data Strategy builds a solid data foundation, fostering a culture of data-driven decisions. We ensure end-to-end quality through a cohesive data supply chain. By deploying and integration platform tools, we enable seamless data access and automated data management driving efficiency and growth with actionable insights. As a steadfast partner, we shape a data ecosystem that fuels innovation. Our commitment to integrity and accessibility propels informed decision-making, propelling Salesforce to new heights of excellence. Interesting Articles about some of our work and our culture: https://www.salesforce.com/blog/what-does-salesforce-do/https://www.salesforce.com/company/equality/https://www.salesforce.com/resources/dataTeam Overview: Data Strategy and Management Engineering team brings Data to life, partnering with data producers and platform engineers to empower data consumers (data scientists, data analysts and visualization engineers) who consume data for business analytics and AI augmented solutions. We do this by delivering trusted data, in an agile way and make it accessible for a variety of use cases. We pride ourselves in being data curious (one who has an intrinsic need to understand a data point). We architect, automate, and scale our data curation frameworks, services, and processes to rapidly integrate disconnected and disparate raw data into a business-relevant asset and work towards one common theme - Customer Success.Role Description:Take ownership of designing, developing, and building complex data pipelines, frameworks, and solutions that align with business objectives. Ensure data quality, integrity, security, and scalability.Provide strong technical leadership within the data engineering team, guiding and mentoring junior data engineers, and leading by example.Champion engineering best practices, automate processes, and contribute to tools that streamline operations and enhance overall reliability.Drive data integration strategies and frameworks, contributing to the connection of diverse data sources for data-driven decision-making.Contribute to data modeling efforts, optimizing data structures for analytical and operational purposes.Contribute to maintaining documentation of data engineering standards, best practices, and processes.Actively seek opportunities for innovation in data engineering processes and solutions, with a focus on scalability.Expertise in big data technologies like Hadoop, Spark, Presto, Hive, Snowflake etc...Strong coding skills in Python/Java/Scala or equivalentStrong proficiency in data modeling and algorithms.Understanding of scalability and reliability concerns for data-intensive applicationsHave that unique viewpoint to solve problems that make others run and cower.Exceptional communication skills, and articulate technical concepts into easy-to-understand language for business partners.Effectively brainstorm, encourage ideation processPreferred: Experience with cloud-based data platforms (e.g., AWS,GCP).Minimum Requirements:Bachelor's or Master's degree in Computer Science, Information Technology, or related field.6+ years of experience in data engineering and related roles.Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/19/2024 03:17 PM

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category OperationsJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Job DescriptionThe Weekend Escalation Senior Analyst, is part of the Critical Incident Center (CIC) team, a highly customer-focused and hands-on operational role.The role is responsible for providing weekend leadership to Salesforce's Support management function and driving enterprise-wide Critical Incident Response and escalations.The CIC team leads the Corporate Incident Response, with flawless execution of our incident playbooks, ensuring we respond as one company focused on restoring service rapidly with minimal customer impact. In this role, the Senior Analyst will support weekend staff and drive customer-impacting cases to appropriate resolution and incidents to service restoration.The Senior Analyst executes the Weekend Leadership program through preparation and planning, balancing authoritative and collaborative operational modes based on the situation, in a hands-on capacity.The Senior Analyst will build strong relationships with stakeholders, including; the Support teams across all cloud products, Customer Success team, Engineering team (Site Reliability, Customer Centric Engineering, Technology Communications, and Readiness), CSIRT, Sales, Consulting, QA, Program Management, and Product Management.The successful candidate will have experience in interacting with customers, working with leaders, responding to escalations and incidents, working hands-on with the team, and managing stress and ambiguity. This role brings an operational focus on prevention; learning from cases and incidents, and partnering with other teams on initiatives that will reduce or eliminate impact to our customers.The successful candidate will work with the Director to build a work schedule to provide seamless follow-the-sun weekend coverage.Key Responsibilities:Own the weekend leadership for Salesforce's Support Management and Corporate Incident Response.Hands-on escalation manager for all clouds for all Sev 1s and urgent Sev 2s. Ensure they are being worked by the appropriate teams and assist as needed.Own and engage in the Critical Incidents Represent Salesforce on customer bridges and webinars.Lead the weekend support function to achieve business objectives, including achieving the target for customer satisfaction, employee satisfaction, service levels, resolution time, and project deadlines.Work with the Pillars to analyze case and incident trends for continuous improvement.Engage with stakeholders to drive operational excellence through the weekend Drive consistently high levels of internal/external customer satisfaction.Become a trusted partner for other agencies such as Infrastructure, Engineering, Operations, Technical Support, Customer Success, Industry and Partners, and Sales Leadership to assure company-wide alignment across the business.Continuously raise the bar on customer service delivery excellence.Experience / Skills Required:5+ years of experience in technical support, escalation management, and incident response in a high-growth software/hardware technology organization.Highly collaborative and diplomatic; curious, patient, open, and honest; able to develop strong working relationships across matrixed teams.Exceptional written and verbal communication skills. Can create and tailor communications appropriate for the audience and the situation.Strong team player with a service-oriented attitude and a keen focus on enhancing customer experience. Focused on quality of service, and process development with continuous improvement.Preemptive problem-solver engaged both strategically and tactically.Strong cloud and infrastructure technology and delivery experience.Strong escalation management experience with multiple stakeholders, including customers and product teams.Understanding of Salesforce product offerings is strongly preferred.Intense operational rigor and effective project management skills; able to lead cross-functional collaboration to achieve results.Strong customer-facing experience, bridge management, Incident Command Self-motivated takes the initiative, assumes ownership, and runs programs with minimal supervision.Deliver operational reports that provide qualitative and quantitative analysis of business performance.Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/22/2024 03:20 PM