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Product Support Senior Engineer - Secureworks - INDIA
, Hyderabad, Telangana
Secureworks (NASDAQ: SCWX) is a global cybersecurity leader that protects customer progress with Secureworks Taegis, a cloud-native security analytics platform built on 20+ years of real-world threat intelligence and research, improving customers ability to detect advanced threats, streamline and collaborate on investigations, and automate the right actions.www.secureworks.comWe enjoy competitive compensation and benefits packages, and reward and recognize our employees for exceptional results. A constant focus on continued learning and growth keeps our team members engaged and excited about whats next. We offer flexible work options when available, and emphasize the importance of work-life balance. We know that when our people are rewarded, recognized, and rejuvenated, we win as a team.Role Overview:We are looking for someone passionate about providing software support for our recently launched Taegis application.With Taegis customers get a fully managed solution delivered through our security analytics and operations platform, providing advanced threat hunting, detection and rapid response across endpoint, network, and cloud environments.You will work closely with product management and engineering to help our customers. The role will be the focal point for our customers in terms of support and will be an integral part of a global team that continues to innovate the product.Were an Agile team and work with a number of various software support tools to get our jobs done. The intricacies of our software include working with endpoint components, cloud components, next-gen antivirus components and others.The ideal candidate will have strong troubleshooting skills, be driven to help customers, and able to dive deep into a new product and learn it inside and out.Key Responsibilities:Perform triage and troubleshooting with the customerAssist software developers in the resolution of issuesRespond and communicate with the customer through various channels of communication (email, phone, chat)Create technical documents and knowledge base articlesDocument customer issuesAdhere to SLAs and strive to deliver excellent customer serviceAbility to be empathetic, accurate, compassionate, responsive, resourceful, and conscientiousConvey technical jargon in a wide array of syntax from beginner level users to developers in our tickets as well as knowledge base articlesMaintain excellent organizational, written and oral communication skillsPossess a strong sense of urgencyRole Requirements:Minimum of 3 years of software product support experienceMinimum of 1 year of experience with UNIX/Linux commandsMinimum of 2 years of experience working with Security Endpoint solutionsExcellent organizational, written and oral communication skillsExperience with AWS or Kubernetes or other cloud computing solutionsExperience working in a B2B SaaS environmentPreferred Skills:Understanding of scripting and debugging languages; Python, JavaScript, HTML and API''sBS in Computer Science, Software Engineering, Computer Engineering, or MISExperience working in the cybersecurity industryWorking hours: 24 x 7 schedule, with 12 hours rotating shiftsHere are more reasons to join our team!Take a look at what we offer and feel free to reach out to us for more details!Development programs and cyber-security training/ certifications because we grow togetherInternal Career Progression Plan for top performers - we encourage you to follow internal opportunitiesRegular workshops we are the largest community of cyber-security experts and we enjoy sharing our best practices during our Communities of Practice and to our traineesWork from home policy your time mattersMedical and Dental subscription flexible package and you can include your family membersLife InsuranceAnnual Performance BonusMeal ticketsWhy work with us?Secureworks, a Dell Technologies company, is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Secureworks are based on business needs, job requirements and individual qualifications, without regard to race, colour, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regula
IGA Engineer
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Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.If you're a qualified candidate and you require adjustments or accommodations to search for a job opening or apply for a position, please contact us at [email protected]: . Date posted: 04/03/2024 08:45 AM
Sustain - Security Escalation Engineer
TTEC, Andhra Pradesh, Hyderabad
When everything's connected, how we connect is everything… and we'd like to connect with you too! We are looking for you to help us deliver exceptional customer experiences as a Security Escalation Engineer.At TTEC, we help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.TTEC, a 50,000 employee, global customer experience pioneer, is opening a new information technology and data science center of excellence in Hyderabad where you'll have the opportunity to get in on the groundfloor of this expansion.As a technologist, we know you're in high demand. And we know it's important you find the right fit for your future. Have ideas you want to contribute? We're listening. Looking for exposure to different clients, different technologies? 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Lead Java Engineer - Legacy Hu Team
TTEC, Andhra Pradesh, Hyderabad
When everything's connected, how we connect is everything… and we'd like to connect with you too! We are looking for you to help us deliver exceptional customer experiences as a Lead Java Engineer At TTEC, we help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life. TTEC, a 50,000 employee, global customer experience pioneer, is opening a new information technology and data science center of excellence in Hyderabad where you'll have the opportunity to get in on the groundfloor of this expansion. As a technologist, we know you're in high demand. And we know it's important you find the right fit for your future. Have ideas you want to contribute? We're listening. Looking for exposure to different clients, different technologies? It's what we do. Want to make an impact on the future? We're innovating every day. Teamwork key? You'll have the opportunity to work on global projects with a knowledge-thirsty, international team. Join our inclusive IT team and you'll help create meaningful employee experiences that drive memorable customer experiences.The Lead Back-End Developer will be responsible for the ongoing maintenance and evolution of our API Framework product and may be asked to support other projects in the Ttec Product Development organization. The API Framework project is built on the Spring Tool Suite (STS) using Java and includes a “decisioning” service built in Node.js. The API Framework provides a set of RESTFul “micro-services” to support our Mobile SDKs (Android, iOS) in order to provide Call Center (Chat, Voice, Email) support for Ttec customers. Essential Duties & Responsibilities: * Maintain and evolve all aspects of Product from client app to server and databases * Write code, fix bugs, upgrade and evolve existing implementation * Modify rules in the Decision Engine * Develop rapid prototypes as required * Develop new modules and features as necessary * Troubleshoot and Resolve Production issues in a timely manner Job Specifications: * Bachelor’s degree in Computer related field * 5+ years of industry experience building large scale web applications * 5+ years hands on experience with the Java Programming * 2+ years hands on experience with the Spring Frameworks (or equivalent) * Good understanding of the Software Development Life Cycle * Full stack development skills in multiple mainstream programming languages * Strong Object-Oriented Design and Programming skills * Development experience in modern JavaScript Frameworks (Angular, Vue, jQuery) * Experience working in an Agile environment (Scrum, Kanban) * Experience with popular SQL and NoSQL Databases (SQL Server, Postgres, Mongo) * Experience in UNIX or Linux environments * Strong communication skills * Experience with containers (Docker) a plus Employment Requirements: TTEC requires all employees hired in the India to successfully pass a background check including employment credentials, education, permanent and current address verification and if applicable, immigration and work permit documentation as a condition of employment. Depending on location and client program, a drug test may also be required as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. You will be asked to share with TTEC as well as its representatives, all such personal information that it may require to conduct such background verification and also agree to TTEC and its representatives collecting and storing such personal information and transferring the same, whether in India or abroad.
Lead Java Engineer - HuPortal Team
TTEC, Andhra Pradesh, Hyderabad
When everything's connected, how we connect is everything… and we'd like to connect with you too! We are looking for you to help us deliver exceptional customer experiences as a Lead Java Engineer. At TTEC, we help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life. TTEC, a 50,000 employee, global customer experience pioneer, is opening a new information technology and data science center of excellence in Hyderabad where you'll have the opportunity to get in on the groundfloor of this expansion. As a technologist, we know you're in high demand. And we know it's important you find the right fit for your future. Have ideas you want to contribute? We're listening. Looking for exposure to different clients, different technologies? It's what we do. Want to make an impact on the future? We're innovating every day. Teamwork key? You'll have the opportunity to work on global projects with a knowledge-thirsty, international team. Join our inclusive IT team and you'll help create meaningful employee experiences that drive memorable customer experiences. The Lead Java Engineer will be responsible for the ongoing maintenance and evolution of our API Framework product and may be asked to support other projects in the TTEC Product Development organization. The API Framework project is built on the Spring Tool Suite (STS) using Java and includes a “decisioning” service built in Node.js. The API Framework provides a set of RESTFul “micro-services” to support our Mobile SDKs (Android, iOS) in order to provide Call Center (Chat, Voice, Email) support for TTEC customers. What you'll be doing. * Maintain and evolve all aspects of Product from client app to server and databases * Write code, fix bugs, upgrade and evolve existing implementation * Modify rules in the Decision Engine * Develop rapid prototypes as required * Develop new modules and features as necessary * Troubleshoot and Resolve Production issues in a timely manner What skills you will bring:* Bachelor’s degree in Computer related field * 5+ years of industry experience building large scale web applications * 5+ years hands on experience with the Java Programming * 2+ years hands on experience with the Spring Frameworks (or equivalent) * Good understanding of the Software Development Life Cycle * Full stack development skills in multiple mainstream programming languages * Strong Object-Oriented Design and Programming skills * Development experience in modern JavaScript Frameworks (Angular, Vue, jQuery) * Experience working in an Agile environment (Scrum, Kanban) * Experience with popular SQL and NoSQL Databases (SQL Server, Postgres, Mongo) * Experience in UNIX or Linux environments * Strong communication skills * Experience with containers (Docker) a plus Employment Requirements: TTEC requires all employees hired in the India to successfully pass a background check including employment credentials, education, permanent and current address verification and if applicable, immigration and work permit documentation as a condition of employment. Depending on location and client program, a drug test may also be required as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. You will be asked to share with TTEC as well as its representatives, all such personal information that it may require to conduct such background verification and also agree to TTEC and its representatives collecting and storing such personal information and transferring the same, whether in India or abroad.
HarEngineer - JobSite For Engineers - Taking India Forward
, Hyderabad
HarEngineer has been designed to reach Engineers of India to take off with the right job and get their career reach heights. All you have got to do is build and submit an impressive resume and search through the ever-growing job opportunities listed with
Database Engineer
Amazon, Hyderabad, Any
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Application Engineer
Amazon, Hyderabad, TS, IN
DESCRIPTIONThe Finance Technology team is looking for an application developer to play a key role in designing and extending applications used at Amazon.com. This position will be responsible for developing solutions and support of multiple applications within and peripheral to Oracle Financial Applications R12. Core activities will include design solutions for automating financial processes for Amazon’s growth story. The applications and solutions you develop will handle massive data volume and complex business processes as they scale to support millions of financial transactions each day. The ideal candidate will draw upon exemplary analytical, critical thinking and problem solving skills, deep software development experience, and a passion for creating maintainable, highly reliable applications. Our team operates Oracle Financials and custom software platforms that are among the largest in the world by volume and complexity, and a successful candidate will be able to dive deep into either realm to guide technical and functional decisions with their team. As a leader, you will drive architectural and design choices, invent new features, develop distributed services, and build a scalable, service-oriented platform. We have a team culture that encourages innovation and we expect developers and management alike to take a high level of ownership for the product vision, technical architecture and project delivery. Successful candidates will be high-bandwidth leaders who can cut through the noise, simplify relentlessly, deliver results, and build great teams around themselves. This person needs to love building software, be self-directed, knows how to get things done, can lead teams, and is not afraid to take on big challenges. Individuals interested in this position should have practical experience in building high-performance, reliable solutions in a complex, multi-tiered, distributed environment (Service Oriented Architecture). The ideal candidate will have strong data modeling, data analysis skills along with building complex web services around Oracle Financials. You should have good understanding of the technical architecture of Oracle eBusiness Suite and Oracle SQL/PLSQL. We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS § Bachelor’s degree in Computer Science or related field with 9+ years of experience § Self-directed, ability to multi-task, sharp analytical abilities, excellent communication skills, capable of working effectively in a dynamic environment § Sound understanding of Oracle ERP Architecture and SQL/PLSQL. § Proven object oriented design skills and able to find creative scalable solutions to difficult problems § Strong knowledge of data modeling, data analysis and designing for performance, scalability and availability § Experience taking a leading role in building complex software systems that have been successfully delivered to customers § Strong communication and ability to drive requirements’ discussions with our customers. § Proficiency in Java. PREFERRED QUALIFICATIONS - Understand Oracle database architecture. - Knowledge of professional software engineering practices & best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations - Ability to take a project from scoping requirements through actual launch of the project - Experience in communicating with users, other technical teams, and management to collect requirements, describe software product features, and technical designs - Experience mentoring junior software engineers to improve their skills, and make them more effective, product software engineers Experience influencing best practices within your team.
Applications Engineer
Amazon, Hyderabad, TS, IN
DESCRIPTIONAre you interested in building high-performance, globally scalable Financial systems that support Amazon's current and future growth? Are you seeking an environment where you can drive innovation? Does the prospect of working with top engineering talent get you charged up? If so, Amazon Finance Technology (FinTech) is for you! Enabling Amazon’s explosive growth requires top talent in our Finance Technology (FinTech) organization. FinTech is seeking an Oracle Applications Developer to be a part of Amazon's FinTech Payments team. Our team operates Oracle ERP and custom software platforms that are among the largest in the world by volume and complexity, and a successful candidate will be able to dive deep and execute technical and functional assignments with their team. As a developer, you will drive architectural and design choices, invent new features, optimize programs and build a scalable, performance-driven solutions in Oracle Applications R12 system. We have a team culture that encourages innovation and we expect developers to take a high level of ownership, technical architecture and project delivery. Job Responsibilities - Design, build and extend applications. - Design and develop solutions and support multiple applications within the Oracle e-business suite and open source technologies as required. - Develop technical specifications. - Configure standard applications. - Modify standard forms and reports. - Develop new forms and reports. - Develop interfaces in and out of the e-business suite. - End user support for multiple applications in multiple geographies. We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS - Bachelor’s degree or foreign equivalent in Computer Science, Engineering, Math or a related field and five years of experience in the job offered or related occupation as equivalent to the Master’s degree and two years of experience. - Two years of experience involving: developing solutions for Oracle’s e-business suite; experience with Oracle’s development tools including SQL and PLSQL, reports, forms, BI publisher, Workflow Build and JDeveloper; - Experience with at least one of the following e-business suite applications: accounts Receivable, Accounts Payable, Procurement, iProcurement, iExpense, General Ledger, Inventory, or Fixed Assets; and experience engaging Oracle Support to research and resolve issues. - Able to work in a diverse teamPREFERRED QUALIFICATIONS - Additional programming skills that are useful towards the job but not a core requirement; Perl, Java - Must have a strong functional knowledge of the Oracle e-Business suite in a multiple organization and multiple set of books environment. - A strong desire to work in a fast paced dynamic environment. - Must be able to work with limited general supervision. - Solid interpersonal skills and the ability to effectively organize and communicate across functional and technical lines are critical. - Root cause analysis and complex problem solving skills are important. - Strong working knowledge of SQL and PL/SQL best practices. - Must have very strong analytical skills, with the ability to translate business requirements into technical specifications and an emphasis toward highly available and scalable global solutions. - Experience prioritizing competing demands, scoping large efforts and negotiating timelines are necessary skills. Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation. We believe passionately that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, sexual orientation, race, religion or belief.
Support Engineer
Amazon, Hyderabad, Any
BASIC QUALIFICATIONS- 5+ years of software development, or 5+ years of technical support experience- Experience troubleshooting and debugging technical systems- Experience in Unix- Experience scripting in modern program languages- Experience in agile/scrum or related collaborative workflowDESCRIPTIONWe want Amazon.com to be the place where our customers can find, discover and buy anything online! Whatever our customers tell us they want, we will find the means to deliver. In doing so, we will create the most customer-centric company in the universe, a company that customers from all over the globe will recognize, value, and trust for both our products and our service. With your help, Amazon.com will continue to enable people to discover new worlds and create change in a meaningful and lasting way.We are looking for experienced support Engineers who can lead support activities for seller compliance in delivering high quality software solutions to support variety of customer use cases and are scalable to handle amazon volume.Key job responsibilities* Collaborate with with Tech and Non-Tech stakeholders to ensure smooth and on-time publication of EPR Reports and EPR Remit declarations for EU Sellers* Monitor & Drive team to Resolution of Trouble Tickets within defined SLA's. Drive escalations to engineering team.* Drive Root Cause Analysis, Impact Analysis and Production Deployment support.* Build automated frameworks, tools, solutions to enable stakeholders/business owners monitor health/drive business outcomes.* Regular interactions with various internal business-owners (like engineering and product teams) to help understand requirements & business priorities, define engagement model and drive improvements.* Developing support strategies and creating appropriate harnesses as well as pragmatic approaches for quick & effective support.* Drive initiatives to maximize operational efficiency.* Defining measurable metrics to gauge progress against objective Support goals.* Expected to learn the technologies and use the tools required to perform data processing like: Cradle, SQL, Ratchit, Quicksight; AWS technologies like: Lambda, SQS, SNS, Dynamo DB , S3 , CloudwatchWe are open to hiring candidates to work out of one of the following locations:Hyderabad, AP, IND | Hyderabad, IND | Hyderabad, TS, INDPREFERRED QUALIFICATIONS- Knowledge of distributed applications/enterprise applications- Knowledge of UNIX/Linux operating system- Experience analyzing and troubleshooting RESTful web API callsSalary: . Date posted: 04/10/2024 10:13 PM