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ACM Consultant
Amazon, Hyderabad, Any
BASIC QUALIFICATIONS- Bachelor's degree or equivalent- 2+ years of customer service experienceDESCRIPTIONThis is a contractual role for 12 monthsAt Amazon we believe that every day is still day one.We are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help the Disability Leave Services (DLS) team build a best-in-class professional services program to deliver leave of absence, disability and accommodation services to Amazon employees, applicants, job seekers and candidates globally, this is your chance to make history by joining the amazing Disability & Leave Services Team.The ACM Consultant provides case management for all types of accommodation request related to life events. The ACM Consultant is highly skilled in answering questions, understanding the employee's situation, applying the appropriate benefits, responding to changing circumstances and needs, and paves the way for a connected and trusted case management experience. Case Managers are the single point of contact for an employee throughout an entire leave of absence or disability event.This is an individual contribution (IC) role with no direct reports.Essential Responsibilities:• Initiate and respond to inquiries about accommodation events, benefits, and options available to employees• Serve as a point of contact for assigned employees to provide holistic case management services, including reviewing medical documentation in compliance with the corresponding, federal and state laws and policy as defined by Amazon• Leverage duration guidelines, best practice tools and Amazon resources to support oversight of aan accommodation as appropriate• Critically assess and adjust the case management plan to an employee's changing needs• Address and respond to sensitive situations• Troubleshoot issues and seek to remove barriers before, during, or after a leave event• Respond to employee impacting issues that may arise during the leave event and ensure the right communication occurs• Identify and solve problems that may arise, sometimes with limited information• Educate managers and business partners on employee concerns and needs prior to being off or returning back to work• Communicate regular updates to employees and stakeholders both verbally and in writing• Ensure compliance with standard work, federal/state regulations, and company policy• Maintain system records to ensure accurate and timely information/documentation• Consult, coordinate and partner with our third party administrator, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate• Other duties as assignedWe are open to hiring candidates to work out of one of the following locations:Virtual Location - AP | Virtual Location - KA | Virtual Location - MH | Virtual Location - PB | Virtual Location - RJ | Virtual Location - TN | Virtual Location - TS | Virtual Location - UP | Virtual Location - WBPREFERRED QUALIFICATIONS- • Basic US legislation Leave of Absence, Disability and/or Accommodations knowledge, specifically ADA/ADAAA and FMLA- • Ability to apply critical thinking and identify issues for problem solving- • Ability to build strong relationships and influence others while working in a cross functional environment- • Strong time management and ownership of deliverables Strong & demonstrated communication skills - verbal as well as written Prior Leave and/or Accommodations experience, to include: previous work in a leave of absence and/or disability claim management role, with experience using case management systems, reviewing cases for eligibility, determining the appropriate leave and/or disability pay benefits that apply to a specific situation, and establishing/executing a case management plan.- • Experience providing guidance to employees or managers on leave of absence, disability plan, accommodation, human resources, benefits, or employee matters- • Experience working multiple projects or cases independently in environment with changing priorities- • Experience working with confidential information Amazon is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.Salary: . Date posted: 04/16/2024 10:20 PM
Human Resources Associate
Marriott International, Hyderabad, Any
Job Number 24059739Job Category Human ResourcesLocation Sheraton Hyderabad Hotel, 115/1 Nanakramguda, Financial District, Hyderabad, Telangana, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementHuman Resources CoordinatorCreate and maintain filing systems. Create and type office correspondence using a computer. Distribute and route mail. Order and track Human Resources office supplies and forms. Answer phone calls and record messages. Create new employee personnel file. Assist walk-in candidates with application procedures. Maintain space designated for completing applications and ensure it is clean, well maintained, and accessible to individuals with disabilities. Respond to questions, requests, and concerns from employees and management regarding company and Human Resources programs, policies and guidelines. Inform Human Resources management of issues related to employee relations within the division or property. Maintain confidentiality and security of employee and property records, files, and information. Ensure accurate maintenance of all employee records and files (e.g., interview documents, I-9's).Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Report accidents, injuries, and unsafe work conditions to manager. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Enter and locate work-related information using computers and/or point of sale systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. License or Certification: NoneMarriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/05/2024 02:40 PM
ACM Consultant (APAC), DLS
Amazon, Hyderabad, Any
BASIC QUALIFICATIONS- Bachelor's degree or equivalent- 1+ years of case management experience- Experience in investigations case management- 1+ years of human resources experienceDESCRIPTIONThe Accommodation Consultant (AC) will work directly with employees and senior leadership in providing accommodations. The AC will be the primary contact for the employee as they proceed through the accommodation process. This role will have exceptional communication and organizational skills, superior attention to detail, ability to prioritize in a fast-paced environment, strong analytical and critical thinking skills, along with the customer service focus that employees expect from Amazon.Key job responsibilitiesPerform accommodation reviews to ensure compliance and to support employee requests for accommodation in safe and productive assignments • Serve as a subject matter expert on the accommodations process as well as state and federal disability laws. • Coordinate the accommodation process and provide end-to-end case management • Collaborate with Stakeholders to determine and finalize accommodation approval/denials • Collaborate with leave of absence case managers • Communicate the accommodation decision, disseminate the Job Accommodation Record (JAR) to the employee, and partner with appropriate stakeholder(s) for implementation • Educate employees and HR on complicated aspects of the return to work, accommodation, and complex case processes • Direct employees to the appropriate resource for answers • Maintain a case load of up to 120 cases. • Ability to discern when to escalate complex issues to the Sr. Accommodation Consultant • Maintain system records to ensure accurate and timely information/documentation • Provide training for employees, managers, HR and others in DLS • Adhere to internal SLAs and quality standards • Consult, coordinate and partner with our third party administrators, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate • Participate in other activities and projects within the DLS program • Maintain regular, reliable and timely attendance • Perform other duties as assigned • Ability to travel as appropriate (up to 25% of the time)About the teamFrom a customer driven perspective, Accommodation Consultants strive to provide the best customer service and facilitate working at the best employer on earth. Senior Accommodation Consultants work directly with customers at many levels, from associates, managers and legal representatives the team provides expert knowledge in accommodation best practices across Japan. The Senior Accommodation Consultant will work with a team of managers, Accommodation Consultants and administrative professionals to deliver service and equity to all individuals.We are open to hiring candidates to work out of one of the following locations:Virtual Location - DL | Virtual Location - HR | Virtual Location - IND | Virtual Location - KA | Virtual Location - MH | Virtual Location - MP | Virtual Location - TN | Virtual Location - TS | Virtual Location - UP | Virtual Location - WBPREFERRED QUALIFICATIONS- Bachelor's Degree from an accredited university, or equivalent experience • PHR and/or CPDM certification • Computer operating and database management skills • Strong time management and ownership of deliverables • Detail orientation with ability to analyze, problem solve, organize and manage multiple priorities and excellent follow up skills in a fast-paced environment • Evidence of ability to work with all levels of business • Evidence of ability to prioritize, manage and complete work/projects with tight deadlines. • Strong analytical and critical thinking skills • Evidence of ability to build strong relationships and influence others while working in a cross functional environment • Experience in providing consultation and training on disability issues • Excellent customer service and communication skills, both verbal and in writing • Ability to thrive in a dynamic, growing environment with minimal direct supervisionSalary: . Date posted: 04/16/2024 09:07 AM
ACM Consultant (UK/ROI), DLS
Amazon, Hyderabad, Any
BASIC QUALIFICATIONS- Bachelor's degree or equivalent- 1+ years of case management experience- Experience in investigations case management- 1+ years of human resources experienceDESCRIPTIONThe Accommodation Consultant (AC) will work directly with employees and senior leadership in providing accommodations. The AC will be the primary contact for the employee as they proceed through the accommodation process. This role will have exceptional communication and organizational skills, superior attention to detail, ability to prioritize in a fast-paced environment, strong analytical and critical thinking skills, along with the customer service focus that employees expect from Amazon.Key job responsibilitiesPerform accommodation reviews to ensure compliance and to support employee requests for accommodation in safe and productive assignments • Serve as a subject matter expert on the accommodations process as well as state and federal disability laws. • Coordinate the accommodation process and provide end-to-end case management • Collaborate with Stakeholders to determine and finalize accommodation approval/denials • Collaborate with leave of absence case managers • Communicate the accommodation decision, disseminate the Job Accommodation Record (JAR) to the employee, and partner with appropriate stakeholder(s) for implementation • Educate employees and HR on complicated aspects of the return to work, accommodation, and complex case processes • Direct employees to the appropriate resource for answers • Maintain a case load of up to 120 cases. • Ability to discern when to escalate complex issues to the Sr. Accommodation Consultant • Maintain system records to ensure accurate and timely information/documentation • Provide training for employees, managers, HR and others in DLS • Adhere to internal SLAs and quality standards • Consult, coordinate and partner with our third party administrators, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate • Participate in other activities and projects within the DLS program • Maintain regular, reliable and timely attendance • Perform other duties as assigned • Ability to travel as appropriate (up to 25% of the time)About the teamFrom a customer driven perspective, Accommodation Consultants strive to provide the best customer service and facilitate working at the best employer on earth. Senior Accommodation Consultants work directly with customers at many levels, from associates, managers and legal representatives the team provides expert knowledge in accommodation best practices across Japan. The Senior Accommodation Consultant will work with a team of managers, Accommodation Consultants and administrative professionals to deliver service and equity to all individuals.We are open to hiring candidates to work out of one of the following locations:Virtual Location - AP | Virtual Location - DL | Virtual Location - KA | Virtual Location - MH | Virtual Location - MP | Virtual Location - RJ | Virtual Location - TN | Virtual Location - TS | Virtual Location - UP | Virtual Location - WBPREFERRED QUALIFICATIONS- Bachelor's Degree from an accredited university, or equivalent experience • PHR and/or CPDM certification • Computer operating and database management skills • Strong time management and ownership of deliverables • Detail orientation with ability to analyze, problem solve, organize and manage multiple priorities and excellent follow up skills in a fast-paced environment • Evidence of ability to work with all levels of business • Evidence of ability to prioritize, manage and complete work/projects with tight deadlines. • Strong analytical and critical thinking skills • Evidence of ability to build strong relationships and influence others while working in a cross functional environment • Experience in providing consultation and training on disability issues • Excellent customer service and communication skills, both verbal and in writing • Ability to thrive in a dynamic, growing environment with minimal direct supervisionSalary: . Date posted: 04/16/2024 09:07 AM
Seasonal Benefits Administrator, MyHR Benefits
Amazon, Hyderabad, Any
BASIC QUALIFICATIONS- • 1-3 years of experience working in Benefits and/or Human Resources role / Contact center environment- • Bachelor's Degree or advanced college education in a related field- • Experience working within a global organizationDESCRIPTIONThis is a seasonal contract role for 6 months. Join Amazon's Benefits Experience & Technology Team (BXT), and help make a difference for all Amazonians! The BXT My HR Benefits Team provides Benefits specific assistance to Amazon employees in the form of accurate, consistent, and timely responses to inquiries from various contact channels via phone, My HR Case and My HR Chat. The Benefits Team primarily exists to connect employees with content and data not available through intuitive self-service, and to intake process defects and workflow these to relevant resolution teams.We are currently looking for an Benefits Administrator to join our Benefits Center team. The Benefits Administrator is a subject matter expert who specializes in benefits which includes H&W, additional life benefits (life insurance, additional Amazon sponsored benefits), retirement and stock. Responsible for assisting internal customers (employees). They have the highest level of specialized knowledge within these areas. The Benefits Administrator demonstrates ownership by ensuring all benefit inquiries are resolved on first contact and escalate unresolved inquires in a timely fashion to our Tier 2 team when necessary. Key job responsibilitiesIn this role, successful candidates will demonstrate:• Excellent organizational and time management skills• Strong customer service focus• Excellent verbal and written communication skills required• Ability to understand benefit terms and programs • Disciplined problem-solving skills and ability to execute solutions• The ability to prioritize quality and customer experience • Quick to take action to address an issue, and demonstrate strong judgement/decision making • Experience with rapid and complex changing work environmentWe are open to hiring candidates to work out of one of the following locations:Virtual Location - TSPREFERRED QUALIFICATIONS- 1+ years of human resources experience- 1+ years of customer service experience- 1+ years of Microsoft Office products and applications experienceSalary: . Date posted: 04/16/2024 10:21 PM
LOA Case Mgr
Amazon, Hyderabad, Any
BASIC QUALIFICATIONS- Bachelor's degree in business, HR, or a related field, or High school or equivalent- 2+ Years of experience in customer service or Human Resource management or Case management or Leave & Disability management role- Intermediate proficiency in MS Word, Excel and OutlookDESCRIPTIONThis is a contractual role for 12 monthsAt Amazon we believe that every day is still day one.We are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help the Disability Leave Services (DLS) team build a best-in-class professional services program to deliver leave of absence, disability and accommodation services to Amazon employees, applicants, job seekers and candidates globally, this is your chance to make history by joining the amazing Disability & Leave Services Team.The DLS Case Manager provides case management for all types of leave of absence and disability life events. The DLS Case Manager is highly skilled in answering questions, understanding the employee's situation, applying the appropriate benefits, responding to changing circumstances and needs, and paves the way for a connected and trusted case management experience. Case Managers are the single point of contact for an employee throughout an entire leave of absence or disability event.This is an individual contribution (IC) role with no direct reports.Essential Responsibilities:• Initiate and respond to inquiries about leave and disability events, benefits, and options available to employees• Serve as a point of contact for assigned employees to provide holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with the corresponding leave plans, federal and state laws and benefit plans as defined by Amazon• Leverage duration guidelines, best practice tools and Amazon resources to support oversight of a leave event as appropriate• Critically assess and adjust the case management plan to an employee's changing needs• Address and respond to sensitive situations• Troubleshoot issues and seek to remove barriers before, during, or after a leave event• Respond to employee impacting issues that may arise during the leave event and ensure the right communication occurs• Identify and solve problems that may arise, sometimes with limited information• Facilitate a smooth return to work and ramp-back plan for employees returning to the workplace• Educate managers and business partners on employee concerns and needs prior to being off or returning back to work• Communicate regular updates to employees and stakeholders both verbally and in writing• Ensure compliance with standard work, federal/state regulations, and company policy• Maintain system records to ensure accurate and timely information/documentation• Consult, coordinate and partner with our third party administrator, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate• Other duties as assignedWe are open to hiring candidates to work out of one of the following locations:Virtual Location - KA | Virtual Location - TSPREFERRED QUALIFICATIONS- • Basic US legislation Leave of Absence, Disability and/or Accommodations knowledge, specifically ADA/ADAAA and FMLA- • Ability to apply critical thinking and identify issues for problem solving- • Ability to build strong relationships and influence others while working in a cross functional environment- • Strong time management and ownership of deliverables Strong & demonstrated communication skills - verbal as well as written Prior Leave and/or Accommodations experience, to include: previous work in a leave of absence and/or disability claim management role, with experience using case management systems, reviewing cases for eligibility, determining the appropriate leave and/or disability pay benefits that apply to a specific situation, and establishing/executing a case management plan.- • Experience providing guidance to employees or managers on leave of absence, disability plan, accommodation, human resources, benefits, or employee matters- • Experience working multiple projects or cases independently in environment with changing priorities- • Experience working with confidential information Amazon is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.Salary: . Date posted: 04/18/2024 10:12 PM
ACM Consultant
Amazon, Hyderabad, Any
BASIC QUALIFICATIONS- Bachelor's degree or equivalent- 2+ years of customer service experienceDESCRIPTIONThis is a contractual role for 12 monthsAt Amazon we believe that every day is still day one.We are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help the Disability Leave Services (DLS) team build a best-in-class professional services program to deliver leave of absence, disability and accommodation services to Amazon employees, applicants, job seekers and candidates globally, this is your chance to make history by joining the amazing Disability & Leave Services Team.The ACM Consultant provides case management for all types of accommodation request related to life events. The ACM Consultant is highly skilled in answering questions, understanding the employee's situation, applying the appropriate benefits, responding to changing circumstances and needs, and paves the way for a connected and trusted case management experience. Case Managers are the single point of contact for an employee throughout an entire leave of absence or disability event.This is an individual contribution (IC) role with no direct reports.Essential Responsibilities:• Initiate and respond to inquiries about accommodation events, benefits, and options available to employees• Serve as a point of contact for assigned employees to provide holistic case management services, including reviewing medical documentation in compliance with the corresponding, federal and state laws and policy as defined by Amazon• Leverage duration guidelines, best practice tools and Amazon resources to support oversight of aan accommodation as appropriate• Critically assess and adjust the case management plan to an employee's changing needs• Address and respond to sensitive situations• Troubleshoot issues and seek to remove barriers before, during, or after a leave event• Respond to employee impacting issues that may arise during the leave event and ensure the right communication occurs• Identify and solve problems that may arise, sometimes with limited information• Educate managers and business partners on employee concerns and needs prior to being off or returning back to work• Communicate regular updates to employees and stakeholders both verbally and in writing• Ensure compliance with standard work, federal/state regulations, and company policy• Maintain system records to ensure accurate and timely information/documentation• Consult, coordinate and partner with our third party administrator, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate• Other duties as assignedWe are open to hiring candidates to work out of one of the following locations:Virtual Location - AP | Virtual Location - KA | Virtual Location - MH | Virtual Location - PB | Virtual Location - RJ | Virtual Location - TN | Virtual Location - TS | Virtual Location - UP | Virtual Location - WBPREFERRED QUALIFICATIONS- • Basic US legislation Leave of Absence, Disability and/or Accommodations knowledge, specifically ADA/ADAAA and FMLA- • Ability to apply critical thinking and identify issues for problem solving- • Ability to build strong relationships and influence others while working in a cross functional environment- • Strong time management and ownership of deliverables Strong & demonstrated communication skills - verbal as well as written Prior Leave and/or Accommodations experience, to include: previous work in a leave of absence and/or disability claim management role, with experience using case management systems, reviewing cases for eligibility, determining the appropriate leave and/or disability pay benefits that apply to a specific situation, and establishing/executing a case management plan.- • Experience providing guidance to employees or managers on leave of absence, disability plan, accommodation, human resources, benefits, or employee matters- • Experience working multiple projects or cases independently in environment with changing priorities- • Experience working with confidential information Amazon is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.Salary: . Date posted: 04/20/2024 08:58 AM