Xml Developer Salary in Hyderabad - PayScale

Every great story has a new beginning, and yours starts here. Welcome to Warner Bros. Discovery... the stuff dreams are made of. Who We Are... When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next...From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.Pega developers are skilled software programmers who design and deploy enterprise-level applications on Pega. Pega developers should have advanced knowledge of Pega Class Hierarchy, experience with Java-based applications, and high-level project management skills. A top-level Pega developer understands the needs of the company and designs scalable applications to improve process management. Your Role Accountabilities: Meeting with business analysts to discuss the company's BPM application needs.Designing and developing Pega BPM applications.Work along with Architects to define solution architecture within the Pega environment.Designing class structures, application frameworks, and data models.Coordinating with the project team to ensure the business architecture matches the needs of the customer.Integrating business databases, legacy systems, and web services.Troubleshooting application issues, coding bugs, and bottlenecks.Conducting system performance tests.Maintaining the security and compliance of all system applications.EssentialFluent in English - both written and oral - and the ability to communicate effectively with both technical and non-technical IT stakeholdersAbility to work in a team environment under the direction of a technical leadOther: Proven work experience as a Pega developer.Broad knowledge and experience in Familiarity with J2EE, XML, Java, JSP, and EJB.Experience in coding languages including Angular JS, Java, and jQuery.Strong Object-Oriented design skillsExperience in web technologies including JavaScript, CSS, HTML5, and XML.3 to 5 years of experience in Pega Infinity 8.xDesirableBachelor's degree in software engineering or computer science.Broad knowledge and experience in Scrum and Agile methodology.Broad knowledge and experience in project management skills. How We Get Things Done... This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. The Legal Bits... Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.If you're a qualified candidate and you require adjustments or accommodations to search for a job opening or apply for a position, please contact us at [email protected]: . Date posted: 03/29/2024 08:33 AM

TTEC is seeking a Desktop Developer to join our Technology Services team. As a technologist, we know you’re in high demand. And weknow it’s important you find the right fit for your future. Have ideas you wantto contribute? We’re listening. Looking for exposure to different clients,different technologies? It’s what we do. Want to make an impact on the future?We’re innovating every day. Teamwork key? You'll have the opportunity to workon global projects with a knowledge-thirsty, international team. Join ourinclusive Corporate IT team and you’ll help create meaningful employeeexperiences that drive memorable customer experiences. Role Responsibilities/What you will be doing:Participate in full life cycle of a client implementation, including: requirements, design, build, configuration, testing, and support.Interpret and analyze business requirements to identify risks and design appropriate solutionsDevelop and assess the capabilities and limitations of the applications and technologies and recommend alternatives and solutionsProvide thought-leadership on Contact Center CTI integration and Channel Enablement (omnichannel, multichannel)Provide guidance for business decisions from a technical perspective on such issues as performance, scalability, reliability, and securityCollaborate with project team members to provide input to design specifications related to CTI, speech, or Contact Center applicationDevelop desktop solutions using Cisco Finesse and web based technologiesKey Skills and Experience Requirements:5+ years experience with Web 2.0 Development and ArchitectureExperience with Server to Server integrationsUnderstanding and knowledge of Load Balancing / Global Site SelectorExperience with MS Windows IIS, MS Windows Server, RedHat / Ubuntu Linux, JBOSS or other web application serversExperience with Cisco Finesse, Cisco CTIOS, and ICM configurationPrior CTI development: Cisco ICM / UCCE via CTIOSExperience developing solutions in .NET, & C#Server-side programming: JavaScript, JQuery, WebSockets, BootstrapDB programming: MS SQL, MySQL, MongoDBIOS / Android / Windows phone development a plus5+ years experience with IFRAME, HTML, CSS, Browser Cookies, DOM manipulation, Social Web Mashups, REST & SOAP XML Web Services3+ years experience with Cross Domain Scripting / Post Messaging / Web Communication concepts5+ years experience with Java, J2EE, AJAX, jQuery, XML, JSON5 + years experience with JavaScript client-side programming and integrating with multiple browsers (MS Internet Explorer, Mozilla Firefox & Google Chrome) Who We Are:TTEC is a pioneer in customer experience, engagement and growth solutions. Our 50,000+ employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels. We utilize a holistic approach, applying solutions from our four customer experience segments—Consulting, Technology, Care and Growth—to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.Our Customer Technology Services segment drives customer experience outcomes to small, medium and enterprise clients by providing best in class Cloud and Premise Contact Center and Unified Communications Solutions, and CRM, Multi-channel, Omni-channel and WFO Services. What We Offer:Variable incentive bonus plan, 401K company match, tuition reimbursementGlobal career mobility, employee recognition programs, professional developmentState of the art technology which allows for seamless global connectivityRich wellness program and health incentives TTEC ValuesLead Everyday • Do the Right Thing • Reach for Amazing • Seek First to Understand • Act as One • Live life Passionately#LI-KO1

Responsibilities:• Lead the design and development of the project• Provide ongoing support for project production, and supply post-production support• Solve technical problems using cutting edge technologies and best practices.• Should able to propose different ways to solve the same problem and showcase why one option is better than other.• Ensure all aspects of the technical design are correctly incorporated• Mentor teammates and support them in solving critical challenges• Contribute technical expertise to all projects as required• Contribute in white papers and research as required.Skills:• A Senior JAVA Architect/ Developer lead with 8-10 yrs. hands on Java/J2EE development experience, with either Spring Hibernate or Spring boot/ Play frameworks.• 2+ years of Architect experience• Deep understanding & experience in Java, design concepts, patterns and coding standards• Strong experience and knowledge in Agile methodology• Proficient experience with SOA, Rest Services and Spring• Experience deploying applications with Tomcat, Jboss/ Wildfly or equivalent.• Experience with UNIX or Linux environments.• Good understanding of the latest web technologies such as JS, XML, HTTPS, AJAX, MVC, Web Servers, Application Servers, etc.• Cloud agnostic multi-tenant experience• In-depth knowledge of both SQL and NO SQL database• Expert practitioner and teacher of Test Driver Development (TDD)• Automation skills, especially Cucumber, Ruby, Selenium, JUNIT• Experience with ESB, Queues, SOA, Rest Services and Spring• Excellent communication and people skills are essential• Independent thinker that can identify problems and provide creative solutions• Experience with multi-site engagement• Embody passion for new technology and open source and be a believer in continuous improvement• Experience with Mocking like Jmock, easyMock and Mockito are desired BDD, Behavior Driven Development, is a plus• JMS and Message Experience is preferred• Knowledge of Ruby is a plus• Well verse with Agile Methodology for project execution.

When everything's connected, how we connect is everything… and we'd like to connect with you too! We are looking for you to help us deliver exceptional customer experiences as a Systems Software Engineer.At TTEC, we help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.TTEC, a 50,000 employee, global customer experience pioneer, is opening a new information technology and data science center of excellence in Hyderabad where you'll have the opportunity to get in on the groundfloor of this expansion.As a technologist, we know you're in high demand. And we know it's important you find the right fit for your future. Have ideas you want to contribute? We're listening. Looking for exposure to different clients, different technologies? It's what we do. Want to make an impact on the future? We're innovating every day. Teamwork key? You'll have the opportunity to work on global projects with a knowledge-thirsty, international team. Join our inclusive IT team and you'll help create meaningful employee experiences that drive memorable customer experiences.OurSystems Software Developer is responsible for working in a high level oftechnical complexity, designing, coding, testing, implementing, and documentingcomplex application programs.This position has the ability to identify areas ofweaknesses in business issues and offer technical solutions.Also develops, analyzes, and resolves complex userrequests. Aids group in resolution of large issues and resolves medium to largesized issues.What you’ll bringto us:Create and modify programs tomaintain and/or enhance current business operations using current ChangeProcedures. This position is responsible for documenting all changes made tocode and for effectively articulating the changes and maintaining a technicalrepository. Also responsible for providing feedback on documentation standardsfor the department.Responsible for completingprojects and estimates and/or resolving issues within stated SLA. Needs to beable to resolve problems in a timely manner, document the resolution, andescalate when appropriate.Participate in the discovery,planning and implementation of projects and/or issues. Meet with businesspartners to understand client needs and make recommendations for technicalsolutions. All written and verbal communication needs to be conducted in atimely and professional manner.On-Call Support: On a rotatingbasis and provides after-hours, weekend and holiday support for all relevantapplications. Job RequirementsBS in Computer Science, Business or equivalent workexperience1-2 years software development experienceOracle BPEL Development experienceOracle SOA / FMW Technical AdministrationSOA Experience with good understanding of ServiceComponent Architecture and core SOA Design patternDemonstrated ability to build automatedunit/integration tests to prove health/quality of codeProficient in troubleshooting and debuggingProven experience developing software that performswell under loadIntermediate experience implementingbusiness-to-business integration leveraging EDI and XMLEmployment Requirements: TTEC requires all employees hired in the India to successfully pass a background check including employment credentials, education, permanent and current address verification and if applicable, immigration and work permit documentation as a condition of employment. Depending on location and client program, a drug test may also be required as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. You will be asked to share with TTEC as well as its representatives, all such personal information that it may require to conduct such background verification and also agree to TTEC and its representatives collecting and storing such personal information and transferring the same, whether in India or abroad.

Company: Aceindus Tech-Sol India Pvt. Ltd. Date posted: 21st Sep 2010 Job description: Html, Javascript, css, MS Front Page, Adobe Dreamweaver, PHP , My SQL, ASP, DOM, ADO, Javascript, VB Script, CSS, VBA , MS-Access , SQL 2005, XML, Flash, VB6.0, VBA Salary is

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Salesforce Industries' goal is to deliver rapid, value-driven customer solutions for complex business problems. Our Manager and technical Consulting role plays a meaningful part in managing, training, and building the careers of our technical consulting team. We are key players in this objective, as they can use Industry Cloud functionality to deliver customer requirements quickly with minimal customisation. ResponsibilitiesYou'll be responsible for handling, training, and mentoring our Technical Consultants so they can implement successfully in turning the program design of our Solution Architects and Technical Architects into a configured solution that meets the customers' needs.Our customers expect easy-to-use applications that drive down agent handling times, enhance the user experience, and integrate seamlessly with their other systems and tools. And that's where you come in! You'll help us bring the wow factor to our customer deployments - improving the Industry Cloud product to deliver user-friendly, innovative web, and mobile apps that are tailored and branded for the specific customer.Salesforce Industries is growing significantly and looking to expand its Customer Success team by hiring passionate and hard-working Managers for our Developers and Full Stack Engineers.Working predominantly with Agile scrum teams, your team will be building out complex business processes using Industry Cloud technology and the toolkit of the Force.com platform. Your primary responsibility will be to lead, train, mentor, and improve the delivery capabilities of our Technical Consulting team.Working closely with the delivery manager teams, technical consultants, and Salesforce University teams to ensure efficient onboarding training for our technical consultants and ensure the ongoing training and success of our team.You'll report directly to the Sr. Manager/Director of the India Development Center and have up to 10-15 direct reports under your scope of responsibility. You will be required to deliver technical work on projects at 50% utilization and balance that with leading your team of Technical Consultants.Working closely with Delivery Managers, Functional Solution Architects, and directly with clients and IT development staff to architect technology solutions to meet client needs and ensure the software product is proven accurately and the go-forward solution is easy to maintain and meets standard processes. This includes a lead role in project discovery and definition workshops, contributing to creating scope and development estimates and documenting requirements and designs.Effective in understanding business needs and distilling the information into business and technical requirementsCollaborate with internal partners (sales/pre-sales, engineering, other services teams, etc.) to help customers improve the value of their Salesforce Industry products and services.Designing ground-breaking technology solutions and working directly with customers to meet their business requirements in accordance with industry-standard processesResponsible for the application design, development, and support of Salesforce-related projects. The candidate must demonstrate dynamic leadership in the full life cycle of the software development environment.Through the use of UML diagrams, design documentation, and best-practice methodologies; the candidate will be responsible for the detailed design of Salesforce-related projects from inception through production support.Responsible for ensuring that the system accurately meets the defined expectations of the business unit, ensuring that proper testing is implemented, and performance requirements are closely supervised by working with the development teams.Responsible for creating, delivering, in a timely and accurate fashion, CRMs and workflow solutions using Salesforce/Apex, Visualforce, Lightning, LWC, and J2EE technologies.Advocate and implement standard process development methodology to drive quality delivery of enterprise solutions.Experience :Extensive experience and understanding of the Insurance (General or Health) Sector and the need for digital disruption.A foundational understanding of the individual, small group, large group, medicare plans supporting medical, dental, vision offeringsA solid understanding of Payer & Provider Sector Network Management of Healthcare & Salesforce Health Cloud Data ModelExperience delivering Member Care & Patient Management solutions to Healthcare customersIn-depth understanding of key health and insurance principles, including insurance product configuration, rating models, Policy fulfillment, Policy administration, underwriting, claims processing, provider network management, etc.8+ years of experience working on deployment teams, ideally using Agile development techniques.Proven track record of successful delivery of customer projects, preferably enterprise CRM implementations for Health/Insurance clients.Experience leading teams in the analysis of sophisticated problems, and the design and implementation of related solutions.Experience in Salesforce (SFDC) CRM with end-to-end implementation experience. Salesforce.com integration experience, including between different business systems as well as working with integration tools.Solid experience with configuration, customization, and programming with APEX APIs, APEX Triggers, Apex classes, APEX Web services, API, AppExchange deployment, Salesforce.com s-controls. and implementing new instances of Salesforce.com from scratch.Additional Salesforce.com experience includes Workflow Alerts and Actions, Approval Workflow, Process Builders, and Lightning Flow.Strong practical deployment knowledge of Lightning, VisualForce, Flex, and LWC.Ability to define the system landscape, identify gaps between current and desired end-states, and deliver a CRM solution.Understanding of DevOps and Release Management for large-scale transformation projects.A self-starter, adept at picking up new skills and technologies, and eager to break new groundGood communication skills to connect with customers, partners, and internal team membersQualificationsExperience leading professional consulting teams delivering large enterprise-scale Salesforce implementations.Experience in agile and hybrid SDLC models including full lifecycle deployments.10+ Years of experience leading Salesforce technical consulting projects and handling individual contributors.5+ years experience in Project Management Roles. Experienced in leading external client projects in positions of growing responsibility in the delivery of business consulting and systems development.3+ Years of experience implementing enterprise software packages2+ Years Implementing Salesforce CRM Projects including Sales Cloud and Service CloudConsistent track record of training and coaching junior consultants to thrive in a professional consulting environment as well as assisting direct reports in the definition and attainment of individual goals.A good understanding of user interface design principles, with a consistent track record of creative Salesforce developmentYou'll have experience working with a variety of technology and the ability to multi-task between different projects and workflow stagesYou'll have experience working on deployment teams, ideally using Agile development techniquesYou'll be passionate about developing apps that are both eye-catching and intuitiveYou'll be a self-starter, adept at picking up new skills and technologies, and eager to break new groundGood communication skills, equally comfortable with crafting emails as delivering a technical presentation or demoYou'll be a self-starter, adept at picking up new skills and technologies, and eager to break new groundYou are a technical guide with Full-Stack Engineering and Salesforce Development including HTML, CSS, JavaScript, Apex, LWC, etc. as you will serve as an escalation point for your team of Technical Consultants; Build credibility and trust within the Salesforce Industries professional services group.Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)- Salesforce.com Certification RequiredTECHNICAL SKILLSIn-depth knowledge of Health and General Insurance processes in industry-specific solutions (e.g. product configuration, rating models, quote, policy management, underwrite, claims, provider network management, etc.)Understanding of individual, small group, large group, medicare plans supporting medical, dental, vision offeringsData modeling, Process modeling tools, and standard methodologiesSalesforce Sales/Service Cloud, Health Cloud/Insurance Cloud ConsultantHTML5, CSS3, JavaScript and moreAngularJSJava, SOAP APIs, REST (JSON, XML)Data modelingProcess modeling tools Salesforce.com Certifications (Admin, Developer )PREFERRED QUALIFICATIONSDegree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)Salesforce (Apex, VisualForce, Lightning)Agile SCRUM Master CertificationEPC/CPQ/OMSalesforce Certification - Platform Developer I or more preferredIndustry domain experience in Insurance, Health Insurance, Telecommunication, Energy, and/or the Government sector is idealExperience with the Vlocity suite of products is a plusAccommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/04/2024 03:15 PM

As the Systems Engineer, you will be the primary developer of all Kronos WFC (Workforce Central) WIM integrations, custom reports, and ad hoc SQL query requests. You will be the primary resource for system architecture including but not limited to installations and upgrades. Also, you will be part of the team to convert WFC (Workforce Central) WIM integrations to UKG Pro WFM Dell Boomi integrations.Pay, benefits, and more.We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental, and vision), 401(k), life insurance, disability, and the opportunity to participate in a company incentive plan. What you will do on a typical day::Monitor, troubleshoot, and resolve kick outs and data issues with all integrations :Update and build integrations, using UKG's Integration Designer tools (WIM and Boomi), to send and receive data to/from other applications, frequently requiring complex formulas and variables :Query the Kronos Oracle database to satisfy data requests for legal and HR :Customize reports using Microsoft Visual Studio:Provide support to other teams wishing to send or receive data via APIs:Collaborate with Kronos Systems Analysts on updates to integrations and reports to support configuration enhancements:Develop SQL queries for Kronos Systems Analysts :Develop and maintain technical documentationWhat you need to succeed at XPO:At a minimum, you will need::Bachelors degree or equivalent related work or military experience:Five (5) years of experience developing Kronos integrations, queries, and custom reports, preferably in large corporate environments:Experience in creating WIM integrations in Workforce Central:Experience with creating Dell Boomi integrations in UKG Pro:Experience with complex pay rules and accrual profile assignments that are based on a variety of demographic values:Experience building out application servers and connecting to DB:Experience installing software, releases, and patches:Strong analytical skills including problem:solving, attention to detail, and clear communication of complex results:Ability to communicate business needs to technical people and simplify complex technical information for non:technical people.:Excellent organizational skills and ability to prioritize tasks and shift gears on short notice:Integrity and maintaining the confidential nature of the information by protecting the privacy of our employees and their records:Highly organized and motivated with a demonstrated ability to manage tasks and multiple priorities:Strong SQL query experienceIt would be great if you also have::Prior experience migrating from UKG (Ultimate Kronos Group) Workforce Central to UKG Workforce Dimensions:Understanding and being familiar with the most widely known and emerging HR tools, technologies, and social applications :Boomi development experience in other applications besides Kronos:Experience with SAP SuccessFactors: data model, SFAPI/ODATA API, and Integration Center:Strong understanding of various protocols/methods of communication (XML, XML Schemas, WSDL, SOAP, REST, JSON, Groovy, FTP, SFTP, PGP, JDBC/SQL/RDBMS, JMS, Mail, HTTP/HTTPS):Experience with implementing integrations for Global HR, Payroll, and Time and Attendance initiatives:Experience with Jira:Experience other middleware tools and technologies:Experience with integration performance tuning and process improvements:Programming experience with Java and related technologies:Experience with creating Service catalogs and API Management:Automation development experience would be a plus:Professional Dell Boomi Developer or Architect certification would be a plusBe part of something big.

BASIC QUALIFICATIONS* 3+ years of technical writing experience* Bachelor's degree* Proven track record in technical editing and writing, demonstrating the ability to distill and articulate complex information clearly.* Self-directed and adept at working independently, yet equally comfortable and effective in a collaborative team environment.* Strong affinity for technology, with demonstrated experience in using Content Management Systems (CMS).DESCRIPTIONThe Builder Experience and Success team empowers Amazon engineers, designers, and product managers (i.e., "builders") to maximize their impact on Selling Partners. We provide products that make builders' lives easier and reduce the effort they need to spend on undifferentiated tasks so they can focus innovating. Our tools and services make it simple for builders to design, develop, launch, and A/B test high-quality, performant, and secure applications for Amazon Selling Partners. The Builder Experience and Success team is seeking a motivated and passionate Technical Writer who possess a unique balance of technical depth and excellent stakeholder management skills. The Technical writer will partner with internal Amazon teams to enhance their use of Amazon builder tools. Your responsibilities will include managing the internal Builder documentation portal, creating training materials, and authoring developer tools documentation .The ideal candidate for this role will possess exceptional writing skills and the discipline to track and manage editorial work across multiple projects simultaneously. You will demonstrate strong stakeholder management skills, gathering requirements for documentation, analyzing gaps, and managing competing priorities. Your ability to set clear expectations and timelines is crucial, as is your capacity to work independently while adhering to our processes, and guidelines. As a Technical Writer in the Builder Experience team, you will work within a cross-functional environment alongside a talented team of editors. The role will involve producing high-quality technical documentation and demonstrating excellent communication skills. You will follow our style guides to create clear and concise content that aids Amazon Builders in their success. Collaborating with fellow writers and internal business partners like program managers, UX designers, and software development engineers, you will develop impactful content. Key job responsibilities* Create documentation for internal Amazon Builders in collaboration with Subject Matter Experts (SMEs).* Strategize and write content for complex projects impacting Builder experience.* Manage a work queue of documentation requests* Constantly advocate for improvements to the Builder experience and documentation quality standards* Author content according to a style guide and , and identify opportunities to updating or improving our content standards* Follow existing content maintenance and support mechanisms* Peer review other Technical Writers' workWe are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS* Experience thriving in dynamic, fast-paced environments* HTML/XML experience* Familiarity with AWS productsSalary: . Date posted: 04/08/2024 10:33 AM

BASIC QUALIFICATIONS- 2+ years experience in program / project management.- 2+ years experience creating content - with a portfolio to demonstrate it.- Experience with coding/content tagging (in HTML, XML or scripting languages).DESCRIPTIONAmazon's D2AS Workflows team creates and manages support content that helps our associates resolve issues for a wide range of products, including Alexa, Fire TV, Tablets and E-readers, as well as digital services like Amazon Music and Prime Video.The D2AS Workflows team is looking for a Content Developer to join their team on a full-time basis. The role will involve content development for Astro / AC3 (associate-facing content platform) and Cantilever, Message Us, and Product Lifecycle Support (customer-facing platform with self-serve support content). In addition to developing content for D2AS product and feature launches, you will identify opportunities to optimize content quality in order to improve the associate experience and solve customer issues. This role is an excellent opportunity to learn new content authoring and technical skills and gain additional insight into how the Amazon CS network collaborates to provide the best possible experience for our customers. The ideal candidate will have the ability to understand and clearly document complex technical concepts and processes. You will have experience with technical writing, content quality review or testing, and continuous improvement. You are self-motivated and able to work independently with the organizational discipline to track and manage your work for several projects within tight deadlines. The candidate will have proven ability to make quick decisions under pressure in ambiguous circumstances, and will have a record of extraordinary attention to detail and follow-through. You should have a strong quality focus and demonstrate proven innovation to find solutions to increase efficiency. You are a problem solver with an interest in technology and Amazon devices, digital products and services.Key job responsibilities• Learn how to develop content for global D2AS associates and customers.• Learn DITA XML content models and learn how to develop XML topics in the Content Management System (CMS) and workflows in Janus.• Audit existing content and analyze data to make decisions for content improvements.• Author, modify and update workflow content based on audit results to improve associate and customer experiences.• Identify opportunities to reuse content where it benefits the authoring effort, associate comprehension and issue resolution effectiveness.• Implement XML coding by hand (creating xml files, cleaning up partially coded content and adding code where needed).• Adhere to the content style guide and authoring standards.• Use the Amazon Contact Tenets (ACTs) to develop support content that raises the bar and delivers best in class customer experiences.• Analyze data reports with usage metrics for Astro and Cantilever using web analysis tools like Tableau and Heartbeat.• Respond to associate feedback on Astro within defined SLAs / resolution timeframes.• Perform global content updates, and professionally reply to feedback from our associates and partner teams.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS- Experience with A/B testing.- Experience effectively partnering with remote and global team members.- Experience developing and managing content for an international audience.- Experience in Customer Service.- Experience in developing technical or troubleshooting content.- Experience coding in DITA XML, and using XMetal or Oxygen editors, or using Content Management Systems.- Experience with content metric / data analysis.- Working knowledge of Agile methodology- Experience with process and /or customer experience improvement projects.Salary: . Date posted: 04/12/2024 10:09 PM

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Technical Success Architect - Commerce CloudAbout Us:Join our team as a Commerce Cloud Success Architect and be a pivotal player in driving success for our customers within the Commerce Cloud product portfolio. As a Subject Matter Expert (SME), you'll contribute to the growth and reputation of Salesforce as a leader in the industry. We are seeking a passionate B2C Commerce Architect with significant experience in delivering B2C Commerce Cloud solutions to large enterprise organizations.Responsibilities:As a Commerce Cloud Success Architect, you will:Customer Engagement: Engage with our Signature Success Plan customers, evaluating and recommending optimization strategies for technical architecture, DevOps, performance, and solution design specific to B2C Commerce.Lead with Expertise: Serve as a trusted Commerce Cloud SME for our broader Success Architect organization, providing proactive and reactive Architecture, Technology Strategy & Thought Leadership, and Product expertise.Communication Mastery: Translate complex technical concepts for diverse audiences, ranging from Technical and Business stakeholders to Executive Leadership, establishing yourself as a trusted advisor in crucial conversations.Innovation and Problem Solving: Identify and evaluate capability gaps, recommending standard product enhancements or creative custom solutions to maximize customer success and adoption.Playbook Execution: Develop and execute playbooks aligned with our Success Architect engagement catalog, tailored to the unique needs and opportunities of Commerce Cloud customers.Relationship Building: Build strong relationships with both internal and external business partners, collaborating on initiatives that contribute to broader goals and growth.Impact of the Role:As a Commerce Cloud Success Architect, you will have a significant impact on our customers' success and the growth of our organization. Your expertise and guidance will directly influence the technical architecture, performance optimization, and solution design strategies for our customers, ensuring their success in leveraging Commerce Cloud's powerful capabilities. By driving customer satisfaction and delivering exceptional value, you will contribute to the overall growth and reputation of Salesforce as a leader in the industry.Collaboration and Teamwork:Collaboration is at the core of our success, and as a Commerce Cloud Success Architect , you will have the opportunity to work closely with diverse teams of professionals. You will collaborate with customers, colleagues, and partners to evaluate technical architecture, optimize performance, and design effective solutions. By fostering strong relationships and working collaboratively, you will contribute to the collective success of our teams and the achievement of our goals.Basic Requirements:Proven Experience: 5 years proven experience in enterprise consulting, including implementing enterprise software solutions in the Commerce space as a lead developer or architectCommerce Cloud Expertise: Experience with Salesforce B2C Commerce platformSalesforce certifications: B2C Commerce Developer, B2C Commerce ArchitectTechnical Competence: Deep understanding of data modeling, integration architectures, and data governance best practices.Good understanding of B2C Commerce development tools (Script API, Pipelines, OCAPI/SCAPI, PWAKit)Understanding of web technologies like HTML, SQL, Javascript, XML, JSON, and CSS.Experience with system architecture design and integration patternsInterpersonal Skills: Excellent communication skills, and ability to work collaboratively with cross-functional teams from Developer to ExecutiveProactive mindset: Proactive and self-starting attitude with the ability to manage tasks independently while collaborating remotely with customers and colleaguesData Ethics and Privacy: Values the importance of Data Ethics and Privacy by ensuring that customer solutions adhere to relevant regulations and best practices in data security and privacyPreferred Requirements:Salesforce Knowledge: Knowledge in Salesforce Order Management and Salesforce B2B Commerce; Experience implementing Salesforce Clouds, Multi-cloud scenarios - Sales, Service, Industries or MarketingSalesforce Knowledge: Additional Salesforce certifications (Salesforce Administrator, Experience cloud, B2B)Technical Familiarity: Familiarity with Salesforce's technical architecture: APIs, Standard and Custom Objects, APEX, AI concepts, Customer Data Platforms or Data LakesAccommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/22/2024 03:16 PM