Configuration Manager Salary in Hyderabad - PayScale

BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of working cross functionally with tech and non-tech teams experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience defining program requirements and using data and metrics to determine improvements- Experience in complex problem solving, and working in a tight schedule environmentDESCRIPTIONLooking for a career at a company that seeks to be Earth's most customer-centric company? If so, come join us at Amazon.ShipTech is the connective tissue, which connects Transportation Service Providers, First Mile, Middle Mile, and Last Mile to facilitate the shipping of billions of packages each year. Due to criticality of the ShipTech systems, world-wide (WW) Amazon business organizations work with ShipTech every year to deliver their programs for network expansion, operational efficiency improvement, new feature delivery to enhance customer/operator experience, compliance asks, etc. WW requestors submit intakes to deliver: (1) on-boarding new shippers, carriers, and services to the shipping network, (2) facilitating package movement and tracking in Amazon and third-party (3P) network, (3) changes in carrier artifacts like a label and manifest, (4) carrier configurations like routing codes, account ids, and (5) custom tech-builds for meeting business specific asks delivered by ShipTech every year (6) support improvement in the quality of Amazon's worldwide shipment infrastructure by defining the usage, configuration, and standardization of transportation milestonesWe are looking for a Program Manager to be a part of our effort to drive program for improving visibility and tracking capabilities for Amazon shipments. Our mission is to be a partner and enabler to Amazon Operations by improving shipment tracking logic and capabilities for different legs of logistics, customer messaging, validation of transportation milestones, enable logic for automated shipment workflows and improve quality of shipment tracking within and outside Amazon partners. This role gives an opportunity to work closely with Business team, Operations stakeholders, Tech teams, recipient experience teams and Senior Leaders to manage and deliver for Amazon businesses.Key job responsibilitiesKey job responsibilities1. Drive improvement in worldwide shipment infrastructure by defining the usage, configuration, and standardization of transportation milestones. 2. Drive initiatives to improvement accuracy of shipment visibility for improving improve customer experience 3. Conducting evaluation of existing workflows and drive initiative to be Amazon central authority on workflows4. Identify and execute data driven workstreams to identify gaps in current infrastructure (Both tech and business rules) and define future state along with roadmap 5. Improve the worldwide customer experience and operations visibility through accurate and informative delivery status of milestones. 6. Execute our program and project initiatives, while providing great internal customer support and driving consistency, help us continue to support our initiatives, and identify process improvement opportunities 7. Work with a variety of cross-organizational stakeholders which includes worldwide Transportation, ATS, AMZL, Customer Service, Customer Experience, Product, and Tech teams. 8. Communicate project statuses and updates across a global audience. Experience with Program Management in a broad, global organization9. Manage competing priorities and drive alignment with leadership from different teams to implement the optimal solves for worldwide networkA day in the lifeThe ideal candidate must be detail-oriented, have superior verbal and written communication skills, strong organizational skills, able to juggle multiple stakeholders at once, able to work independently, and maintain professionalism under pressure. This role will need to have knowledge in analytical skills and in excel. The Program Manager will be passionate about their work, detail-oriented, and have good problem-solving abilities. This position will drive towards simple, scalable solutions to difficult problems, have project-management skills, and be able to communicate complex analytical results, both written and verbally, in a clear and easy-to-understand way.About the teamWe are a team of program managers who work across 20+ platform tech teams. Our stakeholders are transportation teams across regions. We contribute to several large-scale high-visibility programs each year such as network expansion projects like market place launches and carrier launches, and new feature build outs to provide enhanced customer experience or better operational efficiencies. We also support several compliance programs across our worldwide stakeholders. We are looking for a Program Manager to work with global business customers and our engineering teams to support intake requests related to new carrier on-boarding and ship method integrations.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS- 3+ years of driving end to end delivery, and communicating results to senior leadership experience- 3+ years of driving process improvements experience- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization- Experience building processes, project management, and schedulesSalary: . Date posted: 04/16/2024 09:12 AM

DESCRIPTIONLooking for a career at a company that seeks to be Earth’s most customer-centric company? If so, meet Amazon. Over the past 20 years, Amazon has reinvented on behalf of customers and has become the largest internet retailer and marketplace in the world. Through our entrepreneurial culture, Amazon has developed new technologies and products (like Echo) and, enterprise services (like Amazon Web Services). NOC (Network Operation Center) is the central command and control center for ‘Transportation Execution’ across the Amazon's transportation network. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving, NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time. Responsibilities of a NOC PM We are looking for an experienced Program Manager to coordinate and lead efforts across operations, and program teams. We're looking for a hands-on and motivated self-starter who's passionate about using data to help us measure every area of the business, drive efficiencies, optimizations and influence decision-making. In this role, the manager will work with stakeholders from multiple partner team to manage last mile channel & improve channel performance. From operational perspective, the manager would be expected to lead and manage a team of associates in shift-based (day/afternoon/night) system. The Program Manager would be responsible to evolve the processes and mechanisms with the growing complexities in the network by working across multiple stakeholders like configuration and design teams. The individual will drive improvements to the reporting tools, methods, and processes utilized by the team to increase the availability and granularity of actionable data to internal and external partners. This position also manages the planning and execution of the team’s goals, including segmentation of business goals, measurement of goal attainment, evolving and driving various improvements in Business to increase its effectiveness in driving results. They would drive quality and productivity in the team via continuous coaching and feedback mechanisms, scope out team's career development plans through performance assessment, drive associate engagement through 1-1s and team building activities, dive deep and drive action on insights from connection scores, manage exceptions and prepare dive deeps on escalations from Ops, represent the team in Business reviews (WBRs/MBRs), strategize and implement the associate shift planning and rostering to effectively meet the program requirements. The successful candidate must have very strong analytical skills and expert in excel. Knowledge of SQL would be an added advantage. He/she will be passionate about their work, detail-oriented, analytical, and have excellent problem-solving abilities. He/she will have superb communication and customer-relationship skills, outstanding analytic insight, and be a passionate advocate of operations team to other stakeholders.. They will drive towards simple, scalable solutions to difficult problems, have excellent project-management skills, and be able to communicate complex analytical results, both written and verbally, in a clear and easy-to-understand way.Key job responsibilities 1+ years of Amazon (blue badge/FTE) experience Has a background in quantitative decision making, ability to drive business/operations metrics, and driving adoption of different tools and resources. Exceptional written and verbal communication skills with the ability to create compelling positioning / messaging strategy and present complex information clearly and concisely High attention to detail and proven ability to manage multiple, competing priorities simultaneously with minimal supervision Strong analytical, mediation and problem resolution skills. · Has managed critical operational processes, with end to end business responsibility Demonstrated leadership with a bias towards action, supporting a culture of ownership and learning Skilled in collaborative management environment, succeeding through regular meetings and clear formal and informal communication with members of the remote and local management teams.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 1+ years of employee and performance management experience- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidaysPREFERRED QUALIFICATIONS- 1+ years of performance metrics, process improvement or lean techniques experience

When everything's connected, how we connect is everything… and we'd like to connect with you too! We are looking for you to help us deliver exceptional customer experiences as a Senior IT Software Asset Management Specialist.At TTEC, we help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.TTEC, a 50,000 employee, global customer experience pioneer, is opening a new information technology and data science center of excellence in Hyderabad where you'll have the opportunity to get in on the ground floor of this expansion.As a technologist, we know you're in high demand. And we know it's important you find the right fit for your future. Have ideas you want to contribute? We're listening. Looking for exposure to different clients, different technologies? It's what we do. Want to make an impact on the future? We're innovating every day. Teamwork key? You'll have the opportunity to work on global projects with a knowledge-thirsty, international team. Join our inclusive IT team and you'll help create meaningful employee experiences that drive memorable customer experiences.You’ll be responsible for the life cycle management of HW and SW, training of sites in using the asset management system, processes and tools, software license tracking and site physical inventories and data reconciliation. Responsible for asset management assignment and tracking associated with the global On-boarding and off-boarding of employees within the asset management system..What you’ll bring to us:* Timely resolution of TTSD Asset Management Work orders in queue* Asset Management Site Physical Inventory which includes: Scanning of IT equipment (e.g. desktop computers, laptops, printers, servers, telecom equipment) (initial site scan within 3- 6 months of site set-up and annual physicals or as required), Inventory of Furniture & Fixtures, Training Site Facilities and IT leads on Asset Database Management Processes and Notifying management of any discrepancies in inventory reconciliation or current business practices being followed at site* Asset control management which includes: Performing reconciliation of actual physical count versus database records, issuing reports about the exceptions and initiate actions, Asset retirement management, Control of laptops and software Work with sites and other Teletech departments to ensure completion of tasks and compliance to company policies and procedures.* Software license and maintenance management which includes: Receiving software media and licenses, Maintaining software media library, License deployment in conjunction with approved TTSD work order and Conducting 3 way matching audit of all licenses utilized by the company and issue recommendation to management.* Data entry & analysis which includes: Updating and maintaining asset or inventory listing in the TTAM Asset database. Updating and maintaining settings or information for new hires/remote locations for region and Mass data upload/updates of database for assetsWhat skills you’ll need:* BS Computer Science graduate or equivalent courses*2-4 years experience in Technology related position* With actual work experience in asset database, related tools and applications, Oracle exposure a plus* General knowledge and understanding of software licensing, preferredEmployment Requirements: TTEC requires all employees hired in the India to successfully pass a background check including employment credentials, education, permanent and current address verification and if applicable, immigration and work permit documentation as a condition of employment. Depending on location and client program, a drug test may also be required as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. You will be asked to share with TTEC as well as its representatives, all such personal information that it may require to conduct such background verification and also agree to TTEC and its representatives collecting and storing such personal information and transferring the same, whether in India or abroad.

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Salesforce Industries' goal is to deliver rapid, value-driven customer solutions for complex business problems. Our Manager and technical Consulting role plays a meaningful part in managing, training, and building the careers of our technical consulting team. We are key players in this objective, as they can use Industry Cloud functionality to deliver customer requirements quickly with minimal customisation. ResponsibilitiesYou'll be responsible for handling, training, and mentoring our Technical Consultants so they can implement successfully in turning the program design of our Solution Architects and Technical Architects into a configured solution that meets the customers' needs.Our customers expect easy-to-use applications that drive down agent handling times, enhance the user experience, and integrate seamlessly with their other systems and tools. And that's where you come in! You'll help us bring the wow factor to our customer deployments - improving the Industry Cloud product to deliver user-friendly, innovative web, and mobile apps that are tailored and branded for the specific customer.Salesforce Industries is growing significantly and looking to expand its Customer Success team by hiring passionate and hard-working Managers for our Developers and Full Stack Engineers.Working predominantly with Agile scrum teams, your team will be building out complex business processes using Industry Cloud technology and the toolkit of the Force.com platform. Your primary responsibility will be to lead, train, mentor, and improve the delivery capabilities of our Technical Consulting team.Working closely with the delivery manager teams, technical consultants, and Salesforce University teams to ensure efficient onboarding training for our technical consultants and ensure the ongoing training and success of our team.You'll report directly to the Sr. Manager/Director of the India Development Center and have up to 10-15 direct reports under your scope of responsibility. You will be required to deliver technical work on projects at 50% utilization and balance that with leading your team of Technical Consultants.Working closely with Delivery Managers, Functional Solution Architects, and directly with clients and IT development staff to architect technology solutions to meet client needs and ensure the software product is proven accurately and the go-forward solution is easy to maintain and meets standard processes. This includes a lead role in project discovery and definition workshops, contributing to creating scope and development estimates and documenting requirements and designs.Effective in understanding business needs and distilling the information into business and technical requirementsCollaborate with internal partners (sales/pre-sales, engineering, other services teams, etc.) to help customers improve the value of their Salesforce Industry products and services.Designing ground-breaking technology solutions and working directly with customers to meet their business requirements in accordance with industry-standard processesResponsible for the application design, development, and support of Salesforce-related projects. The candidate must demonstrate dynamic leadership in the full life cycle of the software development environment.Through the use of UML diagrams, design documentation, and best-practice methodologies; the candidate will be responsible for the detailed design of Salesforce-related projects from inception through production support.Responsible for ensuring that the system accurately meets the defined expectations of the business unit, ensuring that proper testing is implemented, and performance requirements are closely supervised by working with the development teams.Responsible for creating, delivering, in a timely and accurate fashion, CRMs and workflow solutions using Salesforce/Apex, Visualforce, Lightning, LWC, and J2EE technologies.Advocate and implement standard process development methodology to drive quality delivery of enterprise solutions.Experience :Extensive experience and understanding of the Insurance (General or Health) Sector and the need for digital disruption.A foundational understanding of the individual, small group, large group, medicare plans supporting medical, dental, vision offeringsA solid understanding of Payer & Provider Sector Network Management of Healthcare & Salesforce Health Cloud Data ModelExperience delivering Member Care & Patient Management solutions to Healthcare customersIn-depth understanding of key health and insurance principles, including insurance product configuration, rating models, Policy fulfillment, Policy administration, underwriting, claims processing, provider network management, etc.8+ years of experience working on deployment teams, ideally using Agile development techniques.Proven track record of successful delivery of customer projects, preferably enterprise CRM implementations for Health/Insurance clients.Experience leading teams in the analysis of sophisticated problems, and the design and implementation of related solutions.Experience in Salesforce (SFDC) CRM with end-to-end implementation experience. Salesforce.com integration experience, including between different business systems as well as working with integration tools.Solid experience with configuration, customization, and programming with APEX APIs, APEX Triggers, Apex classes, APEX Web services, API, AppExchange deployment, Salesforce.com s-controls. and implementing new instances of Salesforce.com from scratch.Additional Salesforce.com experience includes Workflow Alerts and Actions, Approval Workflow, Process Builders, and Lightning Flow.Strong practical deployment knowledge of Lightning, VisualForce, Flex, and LWC.Ability to define the system landscape, identify gaps between current and desired end-states, and deliver a CRM solution.Understanding of DevOps and Release Management for large-scale transformation projects.A self-starter, adept at picking up new skills and technologies, and eager to break new groundGood communication skills to connect with customers, partners, and internal team membersQualificationsExperience leading professional consulting teams delivering large enterprise-scale Salesforce implementations.Experience in agile and hybrid SDLC models including full lifecycle deployments.10+ Years of experience leading Salesforce technical consulting projects and handling individual contributors.5+ years experience in Project Management Roles. Experienced in leading external client projects in positions of growing responsibility in the delivery of business consulting and systems development.3+ Years of experience implementing enterprise software packages2+ Years Implementing Salesforce CRM Projects including Sales Cloud and Service CloudConsistent track record of training and coaching junior consultants to thrive in a professional consulting environment as well as assisting direct reports in the definition and attainment of individual goals.A good understanding of user interface design principles, with a consistent track record of creative Salesforce developmentYou'll have experience working with a variety of technology and the ability to multi-task between different projects and workflow stagesYou'll have experience working on deployment teams, ideally using Agile development techniquesYou'll be passionate about developing apps that are both eye-catching and intuitiveYou'll be a self-starter, adept at picking up new skills and technologies, and eager to break new groundGood communication skills, equally comfortable with crafting emails as delivering a technical presentation or demoYou'll be a self-starter, adept at picking up new skills and technologies, and eager to break new groundYou are a technical guide with Full-Stack Engineering and Salesforce Development including HTML, CSS, JavaScript, Apex, LWC, etc. as you will serve as an escalation point for your team of Technical Consultants; Build credibility and trust within the Salesforce Industries professional services group.Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)- Salesforce.com Certification RequiredTECHNICAL SKILLSIn-depth knowledge of Health and General Insurance processes in industry-specific solutions (e.g. product configuration, rating models, quote, policy management, underwrite, claims, provider network management, etc.)Understanding of individual, small group, large group, medicare plans supporting medical, dental, vision offeringsData modeling, Process modeling tools, and standard methodologiesSalesforce Sales/Service Cloud, Health Cloud/Insurance Cloud ConsultantHTML5, CSS3, JavaScript and moreAngularJSJava, SOAP APIs, REST (JSON, XML)Data modelingProcess modeling tools Salesforce.com Certifications (Admin, Developer )PREFERRED QUALIFICATIONSDegree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)Salesforce (Apex, VisualForce, Lightning)Agile SCRUM Master CertificationEPC/CPQ/OMSalesforce Certification - Platform Developer I or more preferredIndustry domain experience in Insurance, Health Insurance, Telecommunication, Energy, and/or the Government sector is idealExperience with the Vlocity suite of products is a plusAccommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/04/2024 03:15 PM

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category ProductJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Salesforce Customer 360 is an integrated CRM platform that provides a 360-degree view of your customers. With the Customer 360, every company can collaborate around their customer directly or indirectly to deliver data driven personalized experiences their customers expect. Included in this platform is Salesforce Data Cloud product, which provides customers a single source of truth about each customer across sales, service, marketing, commerce and external data sources - all points of interaction. Salesforce Data Cloud aggregates customer data from many sources, creates rich and dynamic customer profiles with intelligent insights using Einstein AI, and builds 1 to 1 personalized customer experiences based on these profiles. It is the future of Intelligent CRM. It's an enormous opportunity!We are looking for a passionate Product Manager that wants to be a part of defining the future of data driven CRM. The right candidate will have in-depth experience building BI and AI analytics platform capabilities using metadata driven system, configuration based extensibility across UI, persistence, analytics and integration layers, integrating data in heterogeneous application landscapes with use of APIs & connectors and domain expertise with Salesforce or equivalent CRM or Marketing solutions. Experience with big data technologies, analytic platforms or applications built for high scale and performance is a big plus. REASONS TO JOIN: Impact - your work will be used by thousands of customers, including Fortune 500 companiesTechnology - you will be working with consumer-scale big data and analytics technologies.People - you will work with great people in engineering, user experience, research, data science, customer success and more. Providing excellent opportunities to contribute and Learn from the best!Broad Exposure - you'll partner with dozens of teams across the company, building your profile and influence while you learn a ton about the top products.Learning - you will join a highly cross functional team who interact with all parts of the business every single week.Customer Success - You will work in an organisation highly focused on delivering customer success throughout their lifecycleCulture - Salesforce is a great place to work where there's open and honest communication with our Ohana culture. RESPONSIBILITIES 8-18 years of technology experience, defining the product capabilities for data ingestion, data federation, data management, data governance, data modeling & data analytics with UI, metadata and API based extensibility for the Salesforce Data Cloud. Experience delivering feature capabilities for Data, Analytics and AI/ML products preferredDelivering the administration and setup experience for the Salesforce Data CloudWork with other Salesforce cloud products to light up end 2 end use cases based on data and analytics integrations.Collaborating with Salesforce Platform Engineering teams to drive necessary platform requirements and dependencies.Deliver resources to support adoption through various channels, training, trailhead, blogs, open source and internal proof of concepts.Collaborate across multiple teams internally. These services have a high number of internal stakeholders with complex needs and require strong product leadership to ensure alignment, consistent design principles, and adoption from other teams.Balance product vision & roadmap with partner and customer feedback, competitive analysis, prioritizing across a diverse set of inputs and constituents.Engage with our partner and customer communities to deliver feature and product enablement, drive customer success and product adoption.Highly Data Driven, experienced with estimations, drive metrics and KPI for adoption, growth etc.Experienced in CTS analysis, Pricing and Packaging.Work closely with key customers to envision, plan and execute along with assigned architecture and consulting resources. QUALIFICATIONS A deep understanding of the building App Platforms including metadata, custom objects & fields, APIs and Setup.Minimum of 8-18 years combined experience in engineering or product management with expertise in SaaS or PaaS environments.Proven ability to influence and coordinate cross-functional teams to execute against a plan.Well-developed leadership, management, and strategic-thinking skills, with the ability to excite and lead others.Excellent organization and communications skills, with experience communicating across groups with varying degrees of technical background.Experience presenting to executive leadership, participating in the sales cycle, and handling sensitive customer escalations.Experience with big data technologies, analytic platforms and AI/ML frameworksAccommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/01/2024 03:17 PM

DESCRIPTIONDoes the challenge that comes from driving complex, large-scale projects for one of the largest employers excite you? Do you enjoy working in an entrepreneurial environment and delivering innovative solutions that enable your team and stakeholders to do their jobs more effectively and accurately by streamlining existing processes through leveraging technology?The Global Amazon Expense Management Team is seeking an innovative, hands-on, and customer-obsessed Program Manager that can deliver results in a variety of projects across our enterprise-wide expense management framework (Chrome River). This position is responsible for facilitating the successful deployment of each initiative through collaboration with both our internal and external partners, as well as ensuring that we enhance and improve our existing processes and procedures through automation when possible.Key job responsibilities* Define and develop the project plan, deployment approach, and stakeholder engagement model for a large scale system improvements, implementation, and transition.* Analyze business needs, system functionality, and align on requirements.* Oversee, develop and execute testing plans to ensure solutions meet business needs * Measure, evaluate, and report on the status of the program.* Drive innovation and break through improvements in your team’s processes and practices.* Identify the opportunities that will provide ways to scale controllership and employee experience while leveraging technology.* Partner with other Amazon teams impacted by your initiatives, while liaising and collaborating with external partners, to align timelines and expectations.* Work with operations teams to drive improvements.* Create and manage the communication strategy for promoting and highlighting your strategy, priorities, and the status of your projects/program.* Provide ongoing inquiry and configuration support to end usersA day in the lifePrimary focus within Expense Management team will be to partner with internal stakeholders (Technical teams, Risk Audit, Tax, Travel, etc) as well as our external partner (Chrome River) to gather requirements, assess existing system functionality vs. future state, and proactively identify gaps, and drive solutions relative to expense reimbursement management. The ability to work cross functionally and to identify barriers is imperative to the success of these projects, and being able to dive deep and develop subject matter expertise of our core system functionality and upstream systems amidst ambiguity will be critical to accomplishing this. We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of working cross functionally with tech and non-tech teams experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience defining program requirements and using data and metrics to determine improvementsPREFERRED QUALIFICATIONS- 3+ years of driving end to end delivery, and communicating results to senior leadership experience- 3+ years of driving process improvements experience- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization- Experience building processes, project management, and schedules

DESCRIPTIONLooking for a career at a company that seeks to be Earth’s most customer-centric company? If so, come join us at Amazon.ShipTech is the connective tissue, which connects Transportation Service Providers, First Mile, Middle Mile, and Last Mile to facilitate the shipping of billions of packages each year. Due to criticality of the ShipTech systems, world-wide (WW) Amazon business organizations work with ShipTech every year to deliver their programs for network expansion, operational efficiency improvement, new feature delivery to enhance customer/operator experience, compliance asks, etc. WW requestors submit intakes to deliver: (1) on-boarding new shippers, carriers, and services to the shipping network, (2) facilitating package movement and tracking in Amazon and third-party (3P) network, (3) changes in carrier artifacts like a label and manifest, (4) carrier configurations like routing codes, account ids, and (5) custom tech-builds for meeting business specific asks delivered by ShipTech every year.We are looking for a Senior Program Manager to be a part of our multi-year effort to develop a vision and support the operational execution for the Global Program team. Our mission is to be a partner and enabler to Amazon Customer Fulfillment, Transportation & Logistics, and Operational Finance, within WW Operations. This role gives an opportunity to work closely with Business, Operations, Tech, and Senior Leaders to manage and deliver for Amazon businesses.The ideal candidate will have successfully led programs in the operations excellence or supply chain analytics space. They have strong analytical skills and expertise in excel. They will be passionate about their work, detail-oriented, and have excellent problem-solving abilities. They will have superb communication and customer-relationship skills. They will drive towards simple, scalable solutions to difficult problems, have excellent project-management skills, and be able to communicate complex analytical results, both written and verbally, in a clear and easy-to-understand way.Key job responsibilitiesAs a Sr. Program Manager you will be responsible for driving cross-functional product design platform capabilities alignment among stakeholders. You will work closely with Product Management and Technology teams as well as various Business Operations and Carrier launch teams to intake new use cases by collecting requirements, scoping, prioritizing and than working with development teams to implement and deploy tech changes . Your role is critical in executing our program and project initiatives, while providing great internal customer support and driving consistency, help us continue to support our initiatives, and identify process improvement opportunities. Successful candidates will have experience with Program Management in a broad, global organization, have experience working with a variety of cross-organizational stakeholders, and be able to juggle competing priorities. This candidate must have crisp communication skills, and have experience communicating project status and updates across a global audience. We are looking for someone who is detail-driven, and has excellent problem solving and communication abilities. Ability to navigate ambiguous programs and a high bias for action are important for this role. A day in the lifeThe successful candidate will have very strong analytical skills and expertise in excel. She/he will be passionate about their work, detail-oriented, and have excellent problem-solving abilities. She/he will be experienced at working with large data sets and managing multiple competing priorities. She/he will have superb communication and customer-relationship skills, and be a passionate advocate of the team and processes to stakeholders. She/he will drive towards simple, scalable solutions to difficult problems, have excellent project-management skills, and be able to communicate complex analytical results, both written and verbally, in a clear and easy-to-understand way. About the teamWe are a team of program managers who work across 20+ platform tech teams. Our stakeholders are transportation teams across regions. We contribute to several large-scale high-visibility programs each year such as network expansion projects like market place launches and carrier launches, and new feature build outs to provide enhanced customer experience or better operational efficiencies. We also support several compliance programs across our worldwide stakeholders. We are looking for a Senior Program Manager to work with global business customers and our engineering teams to support intake requests related to new carrier on-boarding and ship method integrations.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 5+ years of working cross functionally with tech and non-tech teams experience- 5+ years of program or project management experience- 5+ years of delivering cross functional projects experience- Experience defining program requirements and using data and metrics to determine improvementsPREFERRED QUALIFICATIONS- 2+ years of driving process improvements experience- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

DESCRIPTIONAre you interested in applying your strong software development and tech management skills to world-changing problems? Are you interested in driving the development of methods, models and systems for strategy planning, transportation and fulfillment network? If so, then this is the job for you.Our team is responsible for creating core analytics tech capabilities, platforms development and data engineering. We develop scalable analytics applications and research modeling to optimize operation processes. We standardize and optimize data sources and visualization efforts across geographies, builds up and maintains the online BI services and data mart. You will work with professional software development managers, data engineers, scientists, business intelligence engineers and product managers using rigorous quantitative approaches to ensure high quality data tech products for our customers around the world, including India, Australia, Brazil, Mexico, Singapore and Middle East.We are looking for individuals with a passion for building server-less applications and services. You'll join a team of software engineers, programming specialists that own a suite of applications that provide support tools, automation solutions for internal teams as well as Amazon customers.. Key job responsibilitiesYou’ll design and develop systems and applications used by supply chain operations across IN and emerging countries and you will regularly interact with engineering and business leadership. You will participate in the planning and execution of technology projects and operational excellence initiatives. You’ll also mentor junior engineers in employing strong design and implementation practices.To accomplish this, you will be expected to have an established background in building highly scalable systems and applications, great communication skills, and a motivation to achieve results in a fast-paced environment. You should be somebody who enjoys working on complex system software, is customer-centric, and feels strongly about building good software as well as making that software achieve its operational goals. Experience with building and operating web-based applications and/or web services-based applications, especially at massive scale, will be very applicable and helpful..We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- 5+ years of non-internship professional software development experience- 5+ years of programming with at least one software programming language experience- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience as a mentor, tech lead or leading an engineering teamPREFERRED QUALIFICATIONS- 5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience- Bachelor's degree in computer science or equivalent

Join our dynamic Deposit 2.0 team, where you will have the opportunity to shape the future of banking by developing innovative features that simplify tasks for our customers. This role offers the chance to work cross-functionally, promote business outcomes, and put end users at the forefront of our operations. If you're passionate about customer journey design and eager to make a significant impact in a leading financial institution, this is the role for you.As a Senior Product Associate in the Deposit 2.0 team, you will be actively involved in creating innovative solutions to modernize our firmwide core deposit platform. You will collaborate cross-functionally to promote business outcomes, prioritizing customer experience. Your role will include acting as a technically-focused product analyst, designing user stories to test application and smart contract performance within the deposits ecosystem. We are seeking someone with proven experience in analyzing the technical performance of applications to enhance the overall quality of the customer experience.Job responsibilities Design simple, concise and targeted tests to determine the best approach to maximize performance of application or smart contract settings. Develop and maintain strong relationships across multiple product teams on the path to delivering Deposit 2.0 Pore over data, load profiles, technical documentation, and research to advocate for the settings or configuration choices that deliver the best stakeholder or customer experience Continuously seek to find a meaningful balance between user needs, business objectives, and technical feasibility, while managing the delivery timeline Create and maintain testing roadmaps that align to the needs of the product's customer journeys, capabilities and development teams Manage work in a highly organized, flexible manner, while staying focused on critical scope Co-lead execution of 1+ Scrum teams throughout the agile software development lifecycle (gather/write business requirements, translate into stories, test, evaluate and proceed with additional iteration)Required qualifications, skills and capabilities BS/BA degree or equivalent experience Minimum of 3 years of consumer banking products/payments/fintech experience with a demonstrated record of delivering in technical and/or development teams Experience working with business application owners and development teams to document business requirements, lead scope definition, drive technical implementation, end-to-end testing, and operational readiness. Ability to document both business and technical needs including application dependencies and flows Ability to develop and prioritize a product backlog to ensure the team delivers high value stories and lead collaborative scrum events (backlog refinement, sprint planning, sprint review and sprint retrospectives) An intellectual curiosity surrounding new technologies, the competitive environment, and driving change at scale Scrappy, versatile personality type with high resiliency and a drive for success and a willingness to pitch in wherever necessary to get the job done Preferred qualifications, skills and capabilities Proficient in JIRA Preference for experience with performance testingAbout usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.Salary: . Date posted: 04/16/2024 10:29 PM

BASIC QUALIFICATIONS- 2+ years of program or project management experienceDESCRIPTIONAt Amazon, we're working to be the most customer-centric company on earth. We are looking for exceptionally talented and motivated people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history. We are looking for an exceptional leader who is passionate to deliver best in class Customer Experience, who thinks and acts globally, and one who has the ability to invent and simplify processes to join us as WFM Program Manager for SEPO Vertical. The ideal candidate has a positive attitude and is a result oriented individual with willingness to work in a 24/7 environment. He/She should be able to clearly understand in-scope and out-scope for delivering end product or service, ensures in time delivery of product or service as per customer expectations without gold plating. Creates and adopts standard work methodology for daily work to reduce re-work, manual work, error identification time and waste. Clearly communicates to all stakeholders the Timeline, description of end product or service quality, risks and resources needed and is also able to write narratives. Job Description: We are looking for an exceptional program manager who is passionate about Customer Experience, who thinks/acts globally, and who has the ability to contribute major new innovations in the industry to join us within the SEPO Workforce Program Manager team. The ideal candidate will possess both technical background that enables him/her to work with technology and a demonstrated ability to think broadly and strategically about global initiatives. He/she will experience a wide range of problem solving situations, strategic to real-time, requiring understanding of technical infrastructure and stakeholder expectations. • Clearly defines In-Scope and Out-Scope projects, managing various tools or technology launches and support configuration for the SRCM and product team. • Working with cross-disciplinary and cross functional teams like Operations, Training, TASA, Data Engineering, SRCM and Tech Teams. • Becomes the "subject matter expert" on the projects they are leading advising their peers, managers and SMT. • Collaborate with the Engineering and Ops Analytics team and drive automation solutions for queue monitoring, alert mechanisms, report out communication and driving operational responses to threshold breaches. • Creating standardization and guidelines/playbooks for assessing multiple variables in making trade off decisions with a view to make the decision making more efficient and accurate. • Monitor overall program's progress, the execution and ensure the delivery is to an appropriate level of quality, ensuring the overall integrity of the program. At the same time anticipate risks, resolve issues and initiate corrective action as appropriate. • Collaborates with Capacity Planning and Forecasting to determine location requirements by analyzing forecasting planning factors, including service levels, contact volume, contact patterns, staffing capacity, staffing, staff productivity, workforce management systems, workflow, etc. • Working with wider Workforce Management Team define, prioritize and plan the projects that need to be implemented to execute. Provide guidance by investigating trends, hypothesis and gaps using data and other forensic evidences and build transformation plan in agile fashion. We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS- Experience in MS Access and SQL- Experience in requirement gathering and ability to write clear and detailed requirement document- Knowledge of Lean principles and DMAIC methodologySalary: . Date posted: 04/18/2024 09:18 AM