Health Salary in Hyderabad - PayScale

Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward:thinking organization, apply now.We are currently seeking a OIPA Developer / Configurator to join our team in Hyderabad, Telangana (IN:TG), India (IN).OIPA Developer / Configurator Position requires to work with Business, Technical teams to gather technical requirement necessary to establish, implement new functionality and maintain the Oracle Insurance Policy Administration System and PAS environment.:Work on problems involving the evaluation of specifications for complex business requirements and processes (new, enhancements, maintenance), and develop and prepare technical solutions and documents.:Review and interpret architectural and technical design documents to develop complex OIPA transactions and processes using best practice OIPA configuration techniques:Monitor, Analyze and Configure the OIPA Application to ensure optimal performance, components such as WebLogic Web/App, Database and Linux.:Design logical queries to facilitate calculations, reporting and complex formulas:Perform functional gap analysis, review design documentation and participate in design reviews :Research and correct defects:Work with peers to identify standardization opportunities:Lead other configurators during some phases of projects and production support:Strong understanding of OIPA database schema and relational objects inherent to it:Develop AsFile, Real:time and Push integration services:Research and evaluate system capabilities for integrating product, service and technical solutions to enable business partners:Experience with REST services with proven ability to implement solutions:Expertise in entity based logical modeling and data throughput optimization:XSLT and OIPA configuration expertise required:Support complex deployments and migrations.:Proactively assess short/long term design implications that would impact effective and efficient operations of the overall OIPA ecosystem.:Identify, recommend and implement standardization and consolidation opportunities as the system is implemented across the organization.:Work closely with internal OIPA Configuration teams as well as Oracle Development team to manage OIPA Issues, requests and Incidents.:Develop Technical Design Documents:Perform code reviews:Lead other configurators during some phases of projects and production support:To ensure the program management team can make timely decisions all configurators must ensure project artifacts such as estimates, work completed, work remaining, task status, etc. are maintained on a daily basisRequired Skills and Experience::OIPA v10 or v11 Database and Application Design, configuratoin or upgrade.:5+ years of Development and Integrations (OIPAI, SOA or MuleSoft) experience:Practical working knowledge of insurance life and health products for individual, group and worksite markets :At least 4,000 hours (2 years) of hands on configuration experience on life or health products using OIPA V10 or V11:Comprehensive working knowledge of database concepts and a strong understanding of SQL query building and optimization:DI : Queue configuration and setup : troubleshooting of issues with JMS messaging with WebLogic or WebSphere.:LOMA certification and knowledge of typical insurance business functions including: underwriting and policy issue, payment processing, monthaversary, anniversary, disbursement, withdrawal, correspondence, nonforfeiture, lapse processing, state reporting, billing, policy servicing, product set:up, , health claims processing, life claims processing:Knowledge of Oracle SOA and BPM is desired:Experience with OIPA Cycle and DI monitoring and troubleshooting

DESCRIPTIONThe Communication trainer facilitates training of all specialists in Account health support team, drives initiatives and programs to improve voice/written performance at the local site, and examines data to identify the continuous learning needs of the site. Our initial training approach is to facilitate communication coaching basis market place level nuances for new hires that inspires a focus on their speaking and written quality.Key job responsibilitiesContinuous learning initiatives are developed as a team, with peers at other support organization, and with the quality and instructional design as a whole. You will be responsible for designing, building, auditing content, and using data to determine the effectiveness of communication training initiatives. A solid applicant should be able to display not only the capability to train, but also the ability to care about performance, coach, analyze data and improve upon existing processes. You will also engage in coordinating and handling all aspects of training needs for the local site and network. Coordination includes, but is not limited to, scheduling all training classes and needs, leading all required onboarding tasks owned by the Training team for new hires, driving engagement of new hire classes, keeping a keen eye on opportunities to care about engagement on the team and site level, tracking, and reporting completion of all trainings at a site level. The Communication trainer should also possess good process improvement background that focuses on driving initiatives in not only the training space, but also on a site and network level.About the teamhttps://w.amazon.com/bin/view/Account_Health_Support/We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDWe are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS· Previous experience of 3 years in training.· Certified Communication trainer with good communication skills – oral and written· Good interpersonal skills – ability to work with and influence multiple Training Team members/ Stakeholders across different sites globally· Knowledge of MS Office Tools. Proficiency in Microsoft Office, including Word, Excel, PowerPoint, Chrome and Outlook.· Time Management, prioritization and organization· Adaptability for a rapidly changing environment and requirements, Flexibility to work in different shifts.· Ability to analyze, identify issues and recommend solutions.· Ability to build reports and dashboards for monitoring performance during training.PREFERRED QUALIFICATIONS· A graduate in any field of study. · High level of energy and proactive nature. A sense of ownership and drive and a willingness to accept the challenge· Creative problem solvers and good analytical skills· Good mathematic and organizational/time management skills· Resilient, cares about others development, and displays ownership for one’s own personal development and a desire for career progression· Consistent record of process improvement within the training department · Comfortable in a fast-paced, multi-tasked, high-energy environment

Under minimal supervision the SOA Senior Engineer is responsible to maintain standards in software solutions design, development,automated testing, and fault tolerance. Engineers are expected to provideproficient execution in basic software architecture, large scale data store,cloud-based design/implementation and ensure all products are capable of necessaryscalability. Engineers are expected to demonstrate significant domain expertisewith assigned applications as well adaptable design for new solutions and productsas necessary. Engineers will functionas reliable contributors and consultants on all development projects. Engineers will be expected to provideanalytical advice in identifying new solutions and opportunities in the ITspace to ensure our clients and our company can meet objectives. The role is expected to be collaborative and strictlyadhere to software development life cycle standards. Duties and ResponsibilitiesMeetwith business stakeholders and other technical team members to gather, analyze andtranslate devlopment requirements.Participate and take lead in the discovery,planning and implementation of projects and/or issues. Meet with business partners to understandclient needs and make recommendations for technical solutions.Application Support and Development: Implement amyriad of application functionality with standard 3rd party andproprietary tools based on provided design. Works to create creative solutions that directly address underlyingbusiness and technical needs. Works withother team members to ensure a functional code base and application stack. Documenting all changes made to code and foreffectively articulating the changes and maintaining a technicalrepository. Also responsible forproviding feedback on documentation standards for the department. This position has the responsibility of completingprojects and estimates and/or resolving issues within stated SLA and escalatingwhen appropriate.Job RequirementsBSin Computer Science, Business or equivalent work experienceOracle BPEL DevelopmentexperienceOracle SOA / FMW TechnicalAdministrationSOA Experience with goodunderstanding of Service Component Architecture and core SOA Design patternOracle experienceDemonstrated ability tobuild automated unit/integration tests to prove health/quality of codeProficient introubleshooting and debuggingProven experiencedeveloping software that performs well under loadIntermediateexperience implementing business-to-business integration leveraging EDI and XMLEmployment Requirements: TTEC requires all employees hired in the India to successfully pass a background check including employment credentials, education, permanent and current address verification and if applicable, immigration and work permit documentation as a condition of employment. Depending on location and client program, a drug test may also be required as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. You will be asked to share with TTEC as well as its representatives, all such personal information that it may require to conduct such background verification and also agree to TTEC and its representatives collecting and storing such personal information and transferring the same, whether in India or abroad.

The Job You Want !, Start Your Job search . Use BigjobAdda.com - Law , Legal Jobs, Stock Investing, Insurance Banking and Finance Jobs, Health Medical Jobs.

We are into the market with an xtrem branded items for homecare products, cosmetic products, herbal products, computer & laptops-sales & services, cell phone accessories sales and along with that royal challenge packaged mineral water distribution. We nee

Organization Description Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction. For many, owning a home is the ultimate dream and we're here to help customers make responsible choices throughout the home buying process through our online tools and advice. Whether purchasing a first home or vacation home, refinancing an existing loan or tapping into a home equity line of credit, we offer comprehensive services to help homeowners at every stage of their journey. Employer Description JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. Job Description Home Lending Platform will focus in delivering enriching customer experience in US Mortgage area. Our product manages end-to-end Home Loan lifecycle. This product also supports the Home lending Origination platform across maintenance, hygiene, modernization, and availability. Correspondent Lending is a mortgage arrangement where a smaller lender originates the loans and sells them to a larger financial institution. The Correspondent lender acts as an intermediary, ensuring loans meet the investor requirements and industry regulations. It allows smaller lenders to access funds and expand their mortgage business while investors diversify their loan portfolios. Correspondent lending promotes liquidity and efficiency in the mortgage market, benefiting both lenders and investors. Correspondent Lending's business model is a secondary market transaction to purchase closed and funded loans and/or mortgage servicing rights directly from independent mortgage bankers and financial institutions. The criticality of the Home Lending Platform and its health impact our customers and their Home Lending experience. The Product Analyst is an integral member of the Agile Product and will primarily be tasked with helping ensure the successful IT implementation of Business Strategy and Value. This is a dynamic, leadership role that will provide the opportunity to support and at times co-lead in a fast-paced, team centric environment. Daily interactions will be with both Business centric, IT centric teams and blended teams which may be across time zones. A successful candidate will have a high sense of urgency, a sense of accomplishment by the success of the team, the ability to handle several high-priority items concurrently, know how to thrive in and support teams as needed and is comfortable making decisions sometimes leveraging incomplete information. Description Experienced leader who engages with teams (comprised of software engineering, infrastructure development, architecture, etc. resources) to advance the product's vision and strategy to satisfy customer need Leverages data analytics and deep customer journey knowledge in order to win market share and increase adoption by delivering new and enhanced products Executes against leadership direction by setting priorities and providing a strategic and tactical vision for the team Responsible for product being delivery Trusted partner to the business; driving solutions through influence Primary Responsibilities Implements in accordance with the product vision and strategy Assess, understand and measure customer need and value drivers Prioritizes work for delivery teams relative to product roadmap Establishes operational quality goals and manages error budget that gauges balance between feature & functionality and reliability activities in backlog Manages product lifecycle from concept to retirement by overseeing investment posture, resourcing and funding Conducts make vs. buy analysis to determine approach to fulfill customer and market need Creates user stories, requirements and acceptance criteria Demos the product to key stakeholders and customers Works with product marketing to drive awareness and adoption of the product Skills Working knowledge of product management techniques (e.g., product strategy development, customer engagement) Knowledge of process modelling techniques (e.g., value stream mapping) Up-to-date knowledge of technology standards, industry trends, and emerging technologies Understanding of financial management, such as investment processes, business case development, cost and recovery models Strong written and verbal communication skills with the ability to articulate concepts to a senior management and customers Experience in managing agile, cross-functional teams, often through influence (i.e., not direct oversight) Business Knowledge Strong understanding of a business value drivers with some understanding of broader business context Adopts a client centric environment for work with teams and contributors Qualifications 8+ years of work experience in similar role Experience with the US Mortgages and knowledge about Business Processes related to the same Knowledge of Credit Card Interest, Fees, and US Credit Card Regulations a plus Strategic thinker with the ability to drive execution at a detailed level Clearly and succinctly organize concepts into an actionable path that delivers progress Strong communication skills, both oral and written (able to effectively communicate/influence thru various levels in the organization) Comfortable with a high degree of autonomy and making decisions with ambiguous information Agile Experience with tools such as Jira and understanding of Backlog Prioritization Techniques Hands on Experience of Functional Design Documentation including Business Use Cases, FSD's,BRD's or Business Requirements formulation Technical knowledge of coding languages is a plus (Cobol, Java, etc.) Experience in product management focused on technology products is an advantage Proven experience of building strong, cohesive partnerships with the business, operations, technology and other key stakeholders About usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.For many, owning a home is the ultimate dream and we're here to help customers make responsible choices throughout the home buying process through our online tools and advice. Whether purchasing a first home or vacation home, refinancing an existing loan or tapping into a home equity line of credit, we offer comprehensive services to help homeowners at every stage of their journey.Salary: . Date posted: 04/04/2024 10:24 PM

BASIC QUALIFICATIONS - 2+ year of experience in training, classroom instruction, or related experience; preferably in a contact center environment - Expertise developing, planning, implementing and assessing training; - Demonstrated experience developing training materials, job aids and online tutorials; - Good communication skills for the purpose of knowledge transfer and skill development; - Good coordination and organization skills;- Passionate about adult Learning; striving to provide the perfect Trainee experience- Extensive expertise in cultural and soft skills relevant to a contact center environment; - Competent user level of Microsoft Office tools (Word, Excel and PowerPoint); and- High Level of Ownership and Self-DriveDESCRIPTIONAmazon is looking for a Trainer who is committed to delivering a high quality classroom experience for Specialists on the Account Health Support team. This role requires a Customer Obsessed individual who can bring the energy and enthusiasm required to be successful in an adult learning environment. If you are passionate about teaching others, excited by the challenge of developing Amazon's employees in a dynamic and ever evolving space, this is the right role for you.The AHS Trainers are responsible for delivery and coordination of new hire, cross-skill, continuous education, and process change trainings for our Specialists. This role coordinates directly with AHS Operational Leadership, Specialists, Program Managers, Subject Matter Experts, Quality Auditors, other Trainers etc., to ensure all trainings are conducted on-time and with sufficient resources and facilities. Training delivery will include facilitating a blended learning model of classroom lecture, individual and group hands on sessions.The first impression for all Specialists joining the Account Health Support team - professional, consistent and enthusiastic presentation is critical in this role. Foundational to success will be having the confident communication required to capture the attention and focus of up to 25 students in an adult learning setting.Key job responsibilities• Coordinate training sessions based on site needs;• Conduct Daily 1 to 1 sessions with trainees;• Track and providing weekly debriefs and reporting to the AHS Leadership Team;• Documents feedback and audit results to help the Leadership Team identify strengths as well as area of opportunity;• Contribute to additional training projects as required;• Understands workflow and daily production goals;• Solve problems, reacting quickly and productively, serving as a resource for specific problems and undertaking the appropriate steps to resolve;• Maintains a positive attitude and presence on the floor;• Facilitates and presents to groups of up to 25 people in a class, including participants at the managerial level;• Act as an effective people manager during mentored production periods during training.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS - Experience in a technical training role; - Training experience specific to a contact center environment; - Bachelor's degree or significant college course work, in communication, education or related field; - Experience working with Learning Management Systems (LMS).Salary: . Date posted: 04/04/2024 10:19 PM

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Salesforce Industries' goal is to deliver rapid, value-driven customer solutions for complex business problems. Our Manager and technical Consulting role plays a meaningful part in managing, training, and building the careers of our technical consulting team. We are key players in this objective, as they can use Industry Cloud functionality to deliver customer requirements quickly with minimal customisation. ResponsibilitiesYou'll be responsible for handling, training, and mentoring our Technical Consultants so they can implement successfully in turning the program design of our Solution Architects and Technical Architects into a configured solution that meets the customers' needs.Our customers expect easy-to-use applications that drive down agent handling times, enhance the user experience, and integrate seamlessly with their other systems and tools. And that's where you come in! You'll help us bring the wow factor to our customer deployments - improving the Industry Cloud product to deliver user-friendly, innovative web, and mobile apps that are tailored and branded for the specific customer.Salesforce Industries is growing significantly and looking to expand its Customer Success team by hiring passionate and hard-working Managers for our Developers and Full Stack Engineers.Working predominantly with Agile scrum teams, your team will be building out complex business processes using Industry Cloud technology and the toolkit of the Force.com platform. Your primary responsibility will be to lead, train, mentor, and improve the delivery capabilities of our Technical Consulting team.Working closely with the delivery manager teams, technical consultants, and Salesforce University teams to ensure efficient onboarding training for our technical consultants and ensure the ongoing training and success of our team.You'll report directly to the Sr. Manager/Director of the India Development Center and have up to 10-15 direct reports under your scope of responsibility. You will be required to deliver technical work on projects at 50% utilization and balance that with leading your team of Technical Consultants.Working closely with Delivery Managers, Functional Solution Architects, and directly with clients and IT development staff to architect technology solutions to meet client needs and ensure the software product is proven accurately and the go-forward solution is easy to maintain and meets standard processes. This includes a lead role in project discovery and definition workshops, contributing to creating scope and development estimates and documenting requirements and designs.Effective in understanding business needs and distilling the information into business and technical requirementsCollaborate with internal partners (sales/pre-sales, engineering, other services teams, etc.) to help customers improve the value of their Salesforce Industry products and services.Designing ground-breaking technology solutions and working directly with customers to meet their business requirements in accordance with industry-standard processesResponsible for the application design, development, and support of Salesforce-related projects. The candidate must demonstrate dynamic leadership in the full life cycle of the software development environment.Through the use of UML diagrams, design documentation, and best-practice methodologies; the candidate will be responsible for the detailed design of Salesforce-related projects from inception through production support.Responsible for ensuring that the system accurately meets the defined expectations of the business unit, ensuring that proper testing is implemented, and performance requirements are closely supervised by working with the development teams.Responsible for creating, delivering, in a timely and accurate fashion, CRMs and workflow solutions using Salesforce/Apex, Visualforce, Lightning, LWC, and J2EE technologies.Advocate and implement standard process development methodology to drive quality delivery of enterprise solutions.Experience :Extensive experience and understanding of the Insurance (General or Health) Sector and the need for digital disruption.A foundational understanding of the individual, small group, large group, medicare plans supporting medical, dental, vision offeringsA solid understanding of Payer & Provider Sector Network Management of Healthcare & Salesforce Health Cloud Data ModelExperience delivering Member Care & Patient Management solutions to Healthcare customersIn-depth understanding of key health and insurance principles, including insurance product configuration, rating models, Policy fulfillment, Policy administration, underwriting, claims processing, provider network management, etc.8+ years of experience working on deployment teams, ideally using Agile development techniques.Proven track record of successful delivery of customer projects, preferably enterprise CRM implementations for Health/Insurance clients.Experience leading teams in the analysis of sophisticated problems, and the design and implementation of related solutions.Experience in Salesforce (SFDC) CRM with end-to-end implementation experience. Salesforce.com integration experience, including between different business systems as well as working with integration tools.Solid experience with configuration, customization, and programming with APEX APIs, APEX Triggers, Apex classes, APEX Web services, API, AppExchange deployment, Salesforce.com s-controls. and implementing new instances of Salesforce.com from scratch.Additional Salesforce.com experience includes Workflow Alerts and Actions, Approval Workflow, Process Builders, and Lightning Flow.Strong practical deployment knowledge of Lightning, VisualForce, Flex, and LWC.Ability to define the system landscape, identify gaps between current and desired end-states, and deliver a CRM solution.Understanding of DevOps and Release Management for large-scale transformation projects.A self-starter, adept at picking up new skills and technologies, and eager to break new groundGood communication skills to connect with customers, partners, and internal team membersQualificationsExperience leading professional consulting teams delivering large enterprise-scale Salesforce implementations.Experience in agile and hybrid SDLC models including full lifecycle deployments.10+ Years of experience leading Salesforce technical consulting projects and handling individual contributors.5+ years experience in Project Management Roles. Experienced in leading external client projects in positions of growing responsibility in the delivery of business consulting and systems development.3+ Years of experience implementing enterprise software packages2+ Years Implementing Salesforce CRM Projects including Sales Cloud and Service CloudConsistent track record of training and coaching junior consultants to thrive in a professional consulting environment as well as assisting direct reports in the definition and attainment of individual goals.A good understanding of user interface design principles, with a consistent track record of creative Salesforce developmentYou'll have experience working with a variety of technology and the ability to multi-task between different projects and workflow stagesYou'll have experience working on deployment teams, ideally using Agile development techniquesYou'll be passionate about developing apps that are both eye-catching and intuitiveYou'll be a self-starter, adept at picking up new skills and technologies, and eager to break new groundGood communication skills, equally comfortable with crafting emails as delivering a technical presentation or demoYou'll be a self-starter, adept at picking up new skills and technologies, and eager to break new groundYou are a technical guide with Full-Stack Engineering and Salesforce Development including HTML, CSS, JavaScript, Apex, LWC, etc. as you will serve as an escalation point for your team of Technical Consultants; Build credibility and trust within the Salesforce Industries professional services group.Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)- Salesforce.com Certification RequiredTECHNICAL SKILLSIn-depth knowledge of Health and General Insurance processes in industry-specific solutions (e.g. product configuration, rating models, quote, policy management, underwrite, claims, provider network management, etc.)Understanding of individual, small group, large group, medicare plans supporting medical, dental, vision offeringsData modeling, Process modeling tools, and standard methodologiesSalesforce Sales/Service Cloud, Health Cloud/Insurance Cloud ConsultantHTML5, CSS3, JavaScript and moreAngularJSJava, SOAP APIs, REST (JSON, XML)Data modelingProcess modeling tools Salesforce.com Certifications (Admin, Developer )PREFERRED QUALIFICATIONSDegree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)Salesforce (Apex, VisualForce, Lightning)Agile SCRUM Master CertificationEPC/CPQ/OMSalesforce Certification - Platform Developer I or more preferredIndustry domain experience in Insurance, Health Insurance, Telecommunication, Energy, and/or the Government sector is idealExperience with the Vlocity suite of products is a plusAccommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/04/2024 03:15 PM

DESCRIPTIONAre you a self-starter with a passion for e-commerce, looking to expand your retail skillset and help shape the way third-party Sellers work with Amazon? Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Today, more than 50% of Amazon's total unit sales come from third-party selection. The Account Support Specialist within the Account Health Support team acts as the primary interface between Amazon and our third-party business partners (Sellers). We obsess over providing world-class support to Sellers selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, and provide solutions to help our third-party business partners better serve their customers.Position description: Account Health Support (AHS) Specialist Location: Hyderabad, India Language requirements: English & Hindi Process type: Voice Process (Inbound and Outbound Calling) with North America SellersShift requirements: Night Shifts and Rotational week offs (should be flexible to work as per business requirements)The AHS Specialist position relies on judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Individual problem-solving and analytical skills are used to authenticate sellers’ complex transactions and accounts. The successful Specialist will have a high degree of soft-skills, the ability to empathize with others and capable of succeeding in a fast-paced environment. Nearly all decisions are expected to be made with little to no guidance and a high degree of accuracy. All candidates will be analytical and customer service oriented with a keen eye to details and identifying problem statements that hamper seller experience. As an AHS Specialist, you will engage in frequent written and verbal communication with Sellers, department management, risk analysts, and other company associates to accomplish your goals. You will interact with our third-party Sellers by phone and email with objectives of coaching and helping them with account health related topics. Major part of your daily activities includes inbound and outbound calling to our Sellers to assist and support them over phone. The successful AHS Specialist will be able to redirect difficult conversations as you engage with pre-suspension level Sellers who are in poor standing. Key job responsibilities Meets predetermined and assigned productivity targets and quality standards Achieves quality (quality audits), while maintaining productivity (tasks per hour) Considers the impact these goals have on the Seller, the Buyer, and the Company Works in accordance with the SOP's to provide consistent and great Seller experience on each and every contact Understands and applies knowledge on complex issues, along with directly related tools, SOP's, blurbs, and workflows May perform tasks which are not guided by established policies and procedures Leverages appropriate tools and applications to dive deep into investigation issues using data Demonstrates flexibility to transition within queues and understands/adheres to workflow directions Understand the importance of adherence to AUX statuses and follows guidelines thoroughly, taking breaks as scheduled and keeping personal time to a minimum Proactively communicates with management for any time off request Handles every work-item as per SOP and works on task in FIFO order (first in, first out) Attends and participates in team huddles/meetings and effectively interacts with teammates both in daily interactions and huddles Remains positive on the floor, even in the face of challenges; cognizant of their behavior and how it impacts team morale and our Sellers exhibiting a positive attitude Demonstrates effective, clear and professional written and oral communication on investigative matters, interactions with Sellers and internal exchanges with peers or management Uses expertise to deliver impactful coaching and advises Sellers on solutions to mitigate performance issues, exhibiting expertise and educating on factors that impact Seller performance to ensure performance metrics are met Engages with Sellers in need of a higher level of support (poor performance), educating them to become self-sufficient through time-bound support Confidently channels Sellers into correctly identifying root causes, solutions and preventative measures, using knowledge and expertise to lead effective conversations Thoroughly listens to Sellers and addresses all performance issues to minimize the Seller stumbling and impacting the Buyer experience negatively. Considers the impact and quality their actions have on the Seller, the Company, and the Buyer. Works towards earning Seller trust on every contact Maintains a positive and professional demeanor always portraying the company in a positive light and effectively escalating sensitive issues. Represents voice of the Seller internally Help develop internal communication and participates in the development of internal communication on key process changes and provides contribution on translations and content reviewsA day in the lifeA day in the life AHS Specialist provide dedicated support to Sellers. They eliminate frustration and consult with Sellers on best ways to address opportunities for their business on Amazon’s eCommerce platforms. The objective of this role is to deliver sustainable results that improve Sellers performance, while aligning to Amazon requirements. They use SOPs and judgment to provide guidance to Sellers on complex cases. They make the determination if a Seller should be enforced or reinstated. About the teamhttps://w.amazon.com/bin/view/Account_Health_Support/We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDBASIC QUALIFICATIONS- Experience with Microsoft Office products and applications- Speak, write, and read fluently in English- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Experience in payments or e-commerce- Ability to maintain high levels of confidentiality and data security standardsPREFERRED QUALIFICATIONS- 1+ years of customer service experience

BASIC QUALIFICATIONS• Minimum B2.2 level German Language Certification is Mandatory, C1 preferred.- Graduation in respective German Language through renowned Campus 2024 can also apply.• Business proficient fluency in both written and verbal English and German languages. • Strong investigation skills to find root cause of metric issues and the ability to provide viable solutions for Sellers. • Awareness of how your direct actions impact the buyer experience and Amazon's potential for bad debt. Flexibility to work various shifts, including working one weekend day or alternative start-end times • Experience with Microsoft Office, including Outlook, Word, and Excel Ability to compose a grammatically correct, concise and accurate written and verbal response. • Embrace constant change with flexibility and good grace. Demonstrate appropriate sense of urgency for contact response time in the face of variable workflow. • Demonstrated ability to deal with ambiguity Excellent interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers • Demonstrates effective communication, composure, and professional attitude Exemplary performance record, particularly with regard to quality & productivity Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox.DESCRIPTIONOverview: Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Account Health Specialist within the Account Health Support team acts as the primary interface between Amazon and our business partners. We obsess over providing world class support to Sellers selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers. Key job responsibilitiesOverview: Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Account Health Specialist within the Account Health Support team acts as the primary interface between Amazon and our business partners. We obsess over providing world class support to Sellers selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers. POSITION DESCRIPTION: Account Health Support German Specialist LANGUAGE REQUIREMENTS: English & GermanPROCESS TYPE: Voice Process (Inbound and Outbound Calling) SHIFT REQUIREMENTS: Rotational Shifts and Week Offs (should be flexible to work as per business requirements)The Account Health Support Specialist acts as the primary interface between Amazon and our business partners. The Account Health Support Specialist will be responsible for providing timely and accurate operational support to Sellers selling on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A Account Health Support Specialist is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone and/or email cases. The Account Health Support Specialist position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate complex transactions. The Account Health Support Specialist will be required to engage in frequent written and verbal communication. They also will be required to contact business partners by phone. We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONSInterpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers. Clear, crisp, and proactive documentation of operational procedures required to tackle known risk related patterns. Problem solving skills. Bachelor's Degree. Demonstrated ability to analyze problems logically. Self-disciplined, diligent, proactive and detail oriented. Time management and organizational skills. Proven ability to work in fast paced dynamic environments where decisions are made without compromising on customer experience and financial losses. Demonstrated analytical and problem solving skills, including the ability to recognize non-obvious patterns. Demonstrated positive, results oriented attitude. Team player capable of learning and sharing knowledge in global team environment. Ability to effectively manage time, and individually prioritize multiple tasks of competing priority. Ability to maintain high levels of confidentiality and data security standards. Demonstrate flexibility to work overtime hours as per business requirement. Proven ability to correctly identify fraud patterns.Salary: . Date posted: 04/08/2024 09:50 PM