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Product Support Senior Engineer - Secureworks - INDIA
, Hyderabad, Telangana
Secureworks (NASDAQ: SCWX) is a global cybersecurity leader that protects customer progress with Secureworks Taegis, a cloud-native security analytics platform built on 20+ years of real-world threat intelligence and research, improving customers ability to detect advanced threats, streamline and collaborate on investigations, and automate the right actions.www.secureworks.comWe enjoy competitive compensation and benefits packages, and reward and recognize our employees for exceptional results. A constant focus on continued learning and growth keeps our team members engaged and excited about whats next. We offer flexible work options when available, and emphasize the importance of work-life balance. We know that when our people are rewarded, recognized, and rejuvenated, we win as a team.Role Overview:We are looking for someone passionate about providing software support for our recently launched Taegis application.With Taegis customers get a fully managed solution delivered through our security analytics and operations platform, providing advanced threat hunting, detection and rapid response across endpoint, network, and cloud environments.You will work closely with product management and engineering to help our customers. The role will be the focal point for our customers in terms of support and will be an integral part of a global team that continues to innovate the product.Were an Agile team and work with a number of various software support tools to get our jobs done. The intricacies of our software include working with endpoint components, cloud components, next-gen antivirus components and others.The ideal candidate will have strong troubleshooting skills, be driven to help customers, and able to dive deep into a new product and learn it inside and out.Key Responsibilities:Perform triage and troubleshooting with the customerAssist software developers in the resolution of issuesRespond and communicate with the customer through various channels of communication (email, phone, chat)Create technical documents and knowledge base articlesDocument customer issuesAdhere to SLAs and strive to deliver excellent customer serviceAbility to be empathetic, accurate, compassionate, responsive, resourceful, and conscientiousConvey technical jargon in a wide array of syntax from beginner level users to developers in our tickets as well as knowledge base articlesMaintain excellent organizational, written and oral communication skillsPossess a strong sense of urgencyRole Requirements:Minimum of 3 years of software product support experienceMinimum of 1 year of experience with UNIX/Linux commandsMinimum of 2 years of experience working with Security Endpoint solutionsExcellent organizational, written and oral communication skillsExperience with AWS or Kubernetes or other cloud computing solutionsExperience working in a B2B SaaS environmentPreferred Skills:Understanding of scripting and debugging languages; Python, JavaScript, HTML and API''sBS in Computer Science, Software Engineering, Computer Engineering, or MISExperience working in the cybersecurity industryWorking hours: 24 x 7 schedule, with 12 hours rotating shiftsHere are more reasons to join our team!Take a look at what we offer and feel free to reach out to us for more details!Development programs and cyber-security training/ certifications because we grow togetherInternal Career Progression Plan for top performers - we encourage you to follow internal opportunitiesRegular workshops we are the largest community of cyber-security experts and we enjoy sharing our best practices during our Communities of Practice and to our traineesWork from home policy your time mattersMedical and Dental subscription flexible package and you can include your family membersLife InsuranceAnnual Performance BonusMeal ticketsWhy work with us?Secureworks, a Dell Technologies company, is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Secureworks are based on business needs, job requirements and individual qualifications, without regard to race, colour, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regula
OIPA Developer / Configurator
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Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward:thinking organization, apply now.We are currently seeking a OIPA Developer / Configurator to join our team in Hyderabad, Telangana (IN:TG), India (IN).OIPA Developer / Configurator Position requires to work with Business, Technical teams to gather technical requirement necessary to establish, implement new functionality and maintain the Oracle Insurance Policy Administration System and PAS environment.:Work on problems involving the evaluation of specifications for complex business requirements and processes (new, enhancements, maintenance), and develop and prepare technical solutions and documents.:Review and interpret architectural and technical design documents to develop complex OIPA transactions and processes using best practice OIPA configuration techniques:Monitor, Analyze and Configure the OIPA Application to ensure optimal performance, components such as WebLogic Web/App, Database and Linux.:Design logical queries to facilitate calculations, reporting and complex formulas:Perform functional gap analysis, review design documentation and participate in design reviews :Research and correct defects:Work with peers to identify standardization opportunities:Lead other configurators during some phases of projects and production support:Strong understanding of OIPA database schema and relational objects inherent to it:Develop AsFile, Real:time and Push integration services:Research and evaluate system capabilities for integrating product, service and technical solutions to enable business partners:Experience with REST services with proven ability to implement solutions:Expertise in entity based logical modeling and data throughput optimization:XSLT and OIPA configuration expertise required:Support complex deployments and migrations.:Proactively assess short/long term design implications that would impact effective and efficient operations of the overall OIPA ecosystem.:Identify, recommend and implement standardization and consolidation opportunities as the system is implemented across the organization.:Work closely with internal OIPA Configuration teams as well as Oracle Development team to manage OIPA Issues, requests and Incidents.:Develop Technical Design Documents:Perform code reviews:Lead other configurators during some phases of projects and production support:To ensure the program management team can make timely decisions all configurators must ensure project artifacts such as estimates, work completed, work remaining, task status, etc. are maintained on a daily basisRequired Skills and Experience::OIPA v10 or v11 Database and Application Design, configuratoin or upgrade.:5+ years of Development and Integrations (OIPAI, SOA or MuleSoft) experience:Practical working knowledge of insurance life and health products for individual, group and worksite markets :At least 4,000 hours (2 years) of hands on configuration experience on life or health products using OIPA V10 or V11:Comprehensive working knowledge of database concepts and a strong understanding of SQL query building and optimization:DI : Queue configuration and setup : troubleshooting of issues with JMS messaging with WebLogic or WebSphere.:LOMA certification and knowledge of typical insurance business functions including: underwriting and policy issue, payment processing, monthaversary, anniversary, disbursement, withdrawal, correspondence, nonforfeiture, lapse processing, state reporting, billing, policy servicing, product set:up, , health claims processing, life claims processing:Knowledge of Oracle SOA and BPM is desired:Experience with OIPA Cycle and DI monitoring and troubleshooting
Service Delivery - Team Leader
JPMorgan Chase, Hyderabad, Any
Job SummaryIn this role you will partner with other lines of business and offshore partners providing oversight and support of daily production, with an overall focus on accurate and timely delivery of daily Net Asset Values. You will work closely with global business partners and must be diligent, inquisitive and logistical when approaching daily oversight of the Net Asset Value production workflow.Job Responsibilities Produce accurate and timely Net Asset Values and assist management and global business partners with relevant inquiries Ensure global business partners meet agreed upon processing deadlines Partner with Client Service to resolve client inquiries as needed Follow all established procedures and controls towards goal of 100% accuracy and timeliness Assist on ad-hoc projects as needed Identify operational efficiencies and areas for improvement to reduce risk and become more efficient Develop a thorough knowledge of your client and the overall daily NAV production workflowRequired capabilities, qualifications and skills Minimum of one-year experience in fund accounting Should have strong knowledge and understanding of Fund Accounting operations across various functions such as NAV Validation, Income and Corporate action processing, Expenses, CapStock, Trades, Derivatives etc. Have experience in at least one of these domains. Result oriented and highly enthusiastic to learn new processes. Being open to challenge status quo and able to effectively handle internal and external escalations. Attention to detail in review of documents and analytical review capabilities in relation to Fund Accounting numbers & reporting Be able to implement change, seek efficiencies and manage initiatives along with daily workload.About usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamThe Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.Salary: . Date posted: 04/02/2024 10:26 PM
Oracle Benefits Principal Analyst
TTEC, Andhra Pradesh, Hyderabad
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Senior Compensation/Benefits Analyst
TTEC, Andhra Pradesh, Hyderabad
When everything's connected, how we connect is everything… and we'd like to connect with you too! We are looking for you to help us deliver exceptional customer experiences as a Senior Compensation and Benefits Analyst. At TTEC, we help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life. TTEC, a 50,000 employee, global customer experience pioneer, is opening a new information technology and data science center of excellence in Hyderabad where you'll have the opportunity to get in on the groundfloor of this expansion. As a Human Resources professional, we know you're in high demand. And we know it's important you find the right fit for your future. Have ideas you want to contribute? We're listening. Looking for exposure to different clients, different technologies? It's what we do. Want to make an impact on the future? We're innovating every day. Teamwork key? You'll have the opportunity to work on global projects with a knowledge-thirsty, international team. Join our inclusive IT team and you'll help create meaningful employee experiences that drive memorable customer experiences.Considerbecoming a part of the Global Compensation and Benefits team and help todevelop essential strategies and programs and serve as an employee advocate inthe India. What you’ll be doing: The SeniorCompensation/Benefits Analyst would be a part of our Global BenefitsInternational team, supporting the India Benefits. This position will reportinto the Sr. Manager of Global Benefits with dotting line to Sr. Manager ofCompensation. The Senior Compensation/Benefits Analyst and will support allaspects of our Total Rewards for our Enterprise services site in India. The primary focus of this role is to be an employee and internal clientadvocate, providing compensation and benefits expertise, education andcommunications, administration, and vendor management. What you’ll bring to us: Subject matter expert related to both compensation and benefits to internal partners and stakeholders Best practices - benchmarking, researching industry and employee trends Expertise in data collection, assessment and evaluation to ensure competitiveness of TTEC’s total rewards package. Global survey participation and assistance via focus groups and response analysis Management planning and control information by collecting, analysing and summarizing employee benefits data and trends Participation in all aspects of benefits and compensation administration including implementation of plans, plan evaluation, vendor evaluation and management, reporting, executive presentations, and compliance Development and implementation of employee education and communications related to total rewards Regular inputs in terms of market intelligence through participation in academic/educational initiatives as well as professional and personal network India vendor invoicing tracking, reconciliation, auditing and payments Management of Oracle HR system- benefit data and enrollments What skills you’ll need: Bachelor’s degree 5+years of Benefits and compensation experience Excellent written and verbal communications Experience with Market pricing practices and exposure to variable and performance management practices preferred Strong knowledge of all compensation and benefit plans Strong analytic and presentation skills Good project management skills Flexible work schedule may be required Strong systems skills and advanced Excel and Power Point skills Ability to remain flexible in a changing demanding environmentExperience with Oracle HRIS system preferredEmployment Requirements: TTEC requires all employees hired in the India to successfully pass a background check including employment credentials, education, permanent and current address verification and if applicable, immigration and work permit documentation as a condition of employment. Depending on location and client program, a drug test may also be required as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. You will be asked to share with TTEC as well as its representatives, all such personal information that it may require to conduct such background verification and also agree to TTEC and its representatives collecting and storing such personal information and transferring the same, whether in India or abroad.
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Manager, Salesforce Technical Consulting - Health & Insurance Industry
Salesforce, Hyderabad, Any
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Salesforce Industries' goal is to deliver rapid, value-driven customer solutions for complex business problems. Our Manager and technical Consulting role plays a meaningful part in managing, training, and building the careers of our technical consulting team. We are key players in this objective, as they can use Industry Cloud functionality to deliver customer requirements quickly with minimal customisation. ResponsibilitiesYou'll be responsible for handling, training, and mentoring our Technical Consultants so they can implement successfully in turning the program design of our Solution Architects and Technical Architects into a configured solution that meets the customers' needs.Our customers expect easy-to-use applications that drive down agent handling times, enhance the user experience, and integrate seamlessly with their other systems and tools. And that's where you come in! You'll help us bring the wow factor to our customer deployments - improving the Industry Cloud product to deliver user-friendly, innovative web, and mobile apps that are tailored and branded for the specific customer.Salesforce Industries is growing significantly and looking to expand its Customer Success team by hiring passionate and hard-working Managers for our Developers and Full Stack Engineers.Working predominantly with Agile scrum teams, your team will be building out complex business processes using Industry Cloud technology and the toolkit of the Force.com platform. Your primary responsibility will be to lead, train, mentor, and improve the delivery capabilities of our Technical Consulting team.Working closely with the delivery manager teams, technical consultants, and Salesforce University teams to ensure efficient onboarding training for our technical consultants and ensure the ongoing training and success of our team.You'll report directly to the Sr. Manager/Director of the India Development Center and have up to 10-15 direct reports under your scope of responsibility. You will be required to deliver technical work on projects at 50% utilization and balance that with leading your team of Technical Consultants.Working closely with Delivery Managers, Functional Solution Architects, and directly with clients and IT development staff to architect technology solutions to meet client needs and ensure the software product is proven accurately and the go-forward solution is easy to maintain and meets standard processes. This includes a lead role in project discovery and definition workshops, contributing to creating scope and development estimates and documenting requirements and designs.Effective in understanding business needs and distilling the information into business and technical requirementsCollaborate with internal partners (sales/pre-sales, engineering, other services teams, etc.) to help customers improve the value of their Salesforce Industry products and services.Designing ground-breaking technology solutions and working directly with customers to meet their business requirements in accordance with industry-standard processesResponsible for the application design, development, and support of Salesforce-related projects. The candidate must demonstrate dynamic leadership in the full life cycle of the software development environment.Through the use of UML diagrams, design documentation, and best-practice methodologies; the candidate will be responsible for the detailed design of Salesforce-related projects from inception through production support.Responsible for ensuring that the system accurately meets the defined expectations of the business unit, ensuring that proper testing is implemented, and performance requirements are closely supervised by working with the development teams.Responsible for creating, delivering, in a timely and accurate fashion, CRMs and workflow solutions using Salesforce/Apex, Visualforce, Lightning, LWC, and J2EE technologies.Advocate and implement standard process development methodology to drive quality delivery of enterprise solutions.Experience :Extensive experience and understanding of the Insurance (General or Health) Sector and the need for digital disruption.A foundational understanding of the individual, small group, large group, medicare plans supporting medical, dental, vision offeringsA solid understanding of Payer & Provider Sector Network Management of Healthcare & Salesforce Health Cloud Data ModelExperience delivering Member Care & Patient Management solutions to Healthcare customersIn-depth understanding of key health and insurance principles, including insurance product configuration, rating models, Policy fulfillment, Policy administration, underwriting, claims processing, provider network management, etc.8+ years of experience working on deployment teams, ideally using Agile development techniques.Proven track record of successful delivery of customer projects, preferably enterprise CRM implementations for Health/Insurance clients.Experience leading teams in the analysis of sophisticated problems, and the design and implementation of related solutions.Experience in Salesforce (SFDC) CRM with end-to-end implementation experience. Salesforce.com integration experience, including between different business systems as well as working with integration tools.Solid experience with configuration, customization, and programming with APEX APIs, APEX Triggers, Apex classes, APEX Web services, API, AppExchange deployment, Salesforce.com s-controls. and implementing new instances of Salesforce.com from scratch.Additional Salesforce.com experience includes Workflow Alerts and Actions, Approval Workflow, Process Builders, and Lightning Flow.Strong practical deployment knowledge of Lightning, VisualForce, Flex, and LWC.Ability to define the system landscape, identify gaps between current and desired end-states, and deliver a CRM solution.Understanding of DevOps and Release Management for large-scale transformation projects.A self-starter, adept at picking up new skills and technologies, and eager to break new groundGood communication skills to connect with customers, partners, and internal team membersQualificationsExperience leading professional consulting teams delivering large enterprise-scale Salesforce implementations.Experience in agile and hybrid SDLC models including full lifecycle deployments.10+ Years of experience leading Salesforce technical consulting projects and handling individual contributors.5+ years experience in Project Management Roles. Experienced in leading external client projects in positions of growing responsibility in the delivery of business consulting and systems development.3+ Years of experience implementing enterprise software packages2+ Years Implementing Salesforce CRM Projects including Sales Cloud and Service CloudConsistent track record of training and coaching junior consultants to thrive in a professional consulting environment as well as assisting direct reports in the definition and attainment of individual goals.A good understanding of user interface design principles, with a consistent track record of creative Salesforce developmentYou'll have experience working with a variety of technology and the ability to multi-task between different projects and workflow stagesYou'll have experience working on deployment teams, ideally using Agile development techniquesYou'll be passionate about developing apps that are both eye-catching and intuitiveYou'll be a self-starter, adept at picking up new skills and technologies, and eager to break new groundGood communication skills, equally comfortable with crafting emails as delivering a technical presentation or demoYou'll be a self-starter, adept at picking up new skills and technologies, and eager to break new groundYou are a technical guide with Full-Stack Engineering and Salesforce Development including HTML, CSS, JavaScript, Apex, LWC, etc. as you will serve as an escalation point for your team of Technical Consultants; Build credibility and trust within the Salesforce Industries professional services group.Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)- Salesforce.com Certification RequiredTECHNICAL SKILLSIn-depth knowledge of Health and General Insurance processes in industry-specific solutions (e.g. product configuration, rating models, quote, policy management, underwrite, claims, provider network management, etc.)Understanding of individual, small group, large group, medicare plans supporting medical, dental, vision offeringsData modeling, Process modeling tools, and standard methodologiesSalesforce Sales/Service Cloud, Health Cloud/Insurance Cloud ConsultantHTML5, CSS3, JavaScript and moreAngularJSJava, SOAP APIs, REST (JSON, XML)Data modelingProcess modeling tools Salesforce.com Certifications (Admin, Developer )PREFERRED QUALIFICATIONSDegree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)Salesforce (Apex, VisualForce, Lightning)Agile SCRUM Master CertificationEPC/CPQ/OMSalesforce Certification - Platform Developer I or more preferredIndustry domain experience in Insurance, Health Insurance, Telecommunication, Energy, and/or the Government sector is idealExperience with the Vlocity suite of products is a plusAccommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/04/2024 03:15 PM
Kronos Developer : WIM and Dell Boomi
, hyderabad, IN
As the Systems Engineer, you will be the primary developer of all Kronos WFC (Workforce Central) WIM integrations, custom reports, and ad hoc SQL query requests. You will be the primary resource for system architecture including but not limited to installations and upgrades. Also, you will be part of the team to convert WFC (Workforce Central) WIM integrations to UKG Pro WFM Dell Boomi integrations.Pay, benefits, and more.We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental, and vision), 401(k), life insurance, disability, and the opportunity to participate in a company incentive plan. What you will do on a typical day::Monitor, troubleshoot, and resolve kick outs and data issues with all integrations :Update and build integrations, using UKG's Integration Designer tools (WIM and Boomi), to send and receive data to/from other applications, frequently requiring complex formulas and variables :Query the Kronos Oracle database to satisfy data requests for legal and HR :Customize reports using Microsoft Visual Studio:Provide support to other teams wishing to send or receive data via APIs:Collaborate with Kronos Systems Analysts on updates to integrations and reports to support configuration enhancements:Develop SQL queries for Kronos Systems Analysts :Develop and maintain technical documentationWhat you need to succeed at XPO:At a minimum, you will need::Bachelors degree or equivalent related work or military experience:Five (5) years of experience developing Kronos integrations, queries, and custom reports, preferably in large corporate environments:Experience in creating WIM integrations in Workforce Central:Experience with creating Dell Boomi integrations in UKG Pro:Experience with complex pay rules and accrual profile assignments that are based on a variety of demographic values:Experience building out application servers and connecting to DB:Experience installing software, releases, and patches:Strong analytical skills including problem:solving, attention to detail, and clear communication of complex results:Ability to communicate business needs to technical people and simplify complex technical information for non:technical people.:Excellent organizational skills and ability to prioritize tasks and shift gears on short notice:Integrity and maintaining the confidential nature of the information by protecting the privacy of our employees and their records:Highly organized and motivated with a demonstrated ability to manage tasks and multiple priorities:Strong SQL query experienceIt would be great if you also have::Prior experience migrating from UKG (Ultimate Kronos Group) Workforce Central to UKG Workforce Dimensions:Understanding and being familiar with the most widely known and emerging HR tools, technologies, and social applications :Boomi development experience in other applications besides Kronos:Experience with SAP SuccessFactors: data model, SFAPI/ODATA API, and Integration Center:Strong understanding of various protocols/methods of communication (XML, XML Schemas, WSDL, SOAP, REST, JSON, Groovy, FTP, SFTP, PGP, JDBC/SQL/RDBMS, JMS, Mail, HTTP/HTTPS):Experience with implementing integrations for Global HR, Payroll, and Time and Attendance initiatives:Experience with Jira:Experience other middleware tools and technologies:Experience with integration performance tuning and process improvements:Programming experience with Java and related technologies:Experience with creating Service catalogs and API Management:Automation development experience would be a plus:Professional Dell Boomi Developer or Architect certification would be a plusBe part of something big.
Seasonal Benefits Administrator, MyHR Benefits
Amazon, Hyderabad, Any
BASIC QUALIFICATIONS- • 1-3 years of experience working in Benefits and/or Human Resources role / Contact center environment- • Bachelor's Degree or advanced college education in a related field- • Experience working within a global organizationDESCRIPTIONThis is a seasonal contract role for 6 months. Join Amazon's Benefits Experience & Technology Team (BXT), and help make a difference for all Amazonians! The BXT My HR Benefits Team provides Benefits specific assistance to Amazon employees in the form of accurate, consistent, and timely responses to inquiries from various contact channels via phone, My HR Case and My HR Chat. The Benefits Team primarily exists to connect employees with content and data not available through intuitive self-service, and to intake process defects and workflow these to relevant resolution teams.We are currently looking for an Benefits Administrator to join our Benefits Center team. The Benefits Administrator is a subject matter expert who specializes in benefits which includes H&W, additional life benefits (life insurance, additional Amazon sponsored benefits), retirement and stock. Responsible for assisting internal customers (employees). They have the highest level of specialized knowledge within these areas. The Benefits Administrator demonstrates ownership by ensuring all benefit inquiries are resolved on first contact and escalate unresolved inquires in a timely fashion to our Tier 2 team when necessary. Key job responsibilitiesIn this role, successful candidates will demonstrate:• Excellent organizational and time management skills• Strong customer service focus• Excellent verbal and written communication skills required• Ability to understand benefit terms and programs • Disciplined problem-solving skills and ability to execute solutions• The ability to prioritize quality and customer experience • Quick to take action to address an issue, and demonstrate strong judgement/decision making • Experience with rapid and complex changing work environmentWe are open to hiring candidates to work out of one of the following locations:Virtual Location - TSPREFERRED QUALIFICATIONS- 1+ years of human resources experience- 1+ years of customer service experience- 1+ years of Microsoft Office products and applications experienceSalary: . Date posted: 04/16/2024 10:21 PM