BASIC QUALIFICATIONS- 5+ years of team management experience- Experience leading process improvements- Experience in e-commerce/Hi-tech/Retail industry or management consulting with focus on one of these industries- 5+ years of program or project management experience- B.Tech/M.Tech with post qualification experience of 7+ yrs.DESCRIPTIONThrough the Amazon Marketplace, Amazon provides individuals or enterprises the opportunity to sell their goods on the Amazon platform. Worldwide, millions of Sellers use our Marketplaces and, thereby, contribute to the success of Amazon. We continue to aggressively worldwide. ISS Listing Services is a central function across International Seller Services (ISS) org to enable resolution of listing blockers for Selling Partners (SP) and partner internal teams. We envision to become the "go-to team" for Selling Partners, Account Managers, Selection, Tech and other internal teams to enable programs and products aimed at providing seamless listing experience on Amazon marketplaces WW. Our programs are guided through 3 main pillars - (1) Selection Recovery Solutions - aimed at building solutions to recover selection that is impacted due to various gaps in listing tools, (2) Services to improve Strategic Seller listing experience - aimed at implementing programmatic solutions to reduce listing friction for identified Sellers (ex: Brand Owners), new marketplace launch, cross-listing selection etc., (3) Product collaboration to improve Seller experience at scale - aimed at collaborating with relevant product teams for improving listing tools and enabling high quality selection on Amazon. Key Responsibilities:(1) Establish scalable processes to execute/manage programs (2) Work with multiple stakeholders including Account managers, product teams, program owners to define/implement initiatives.(3) Developing mechanisms to collect/surface voice of Sellers, product improvement ideas and work with leadership to influence product team to prioritize them in roadmap.(4) Contribute to developing a 3-year vision and roadmap for the team.(5) Manage staffing/schedules, quality and Change/Kaizen initiatives.(6) Write documents, own and drive monthly/weekly business reviews with stakeholders WW.(7) lead, coach and mentor team through regular one-on-ones that focus on improving performance metrics and career growth.(8) Participate in hiring/building the team & raising the bar in hiring.Basic qualifications:(1) Excellent communication skills in written and spoken English with the ability to face stakeholders and partners in a professional and mature manner. (2) Experience in program management or Catalog systems/processes in the consumer Internet space.(3) B.Tech/M.Tech with post qualification experience of 7+ yrs. (3) Proven ability to manage reporting and analysis.(4) Ability to work with IT systems, understand and work with SQL/DW.(5) Comfort in rolling up sleeves to perform quantitative analysis and reach sound conclusions.(6) Demonstrated ability to lead, develop, and manage a group of people. (7) Demonstrated ability to deliver a positive Seller/customer experience. (8) Ability to support Business and provide solutions to Seller/customer pain points. (9) Ability to adapt well to changing circumstances, direction and strategy. Preferred qualifications:(1) M.B.A from top tier B-school having relevant people management experience. (2) Experience working directly with technical teams. (3) Strong time-management skills; ability to thrive in a fast-paced environment and to manage multiple, competing priorities. We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS- Knowledge of data mining using SQLSalary: . Date posted: 04/06/2024 09:31 AM

Manager I, Catalog

Amazon, Hyderabad, Any

BASIC QUALIFICATIONS- 2+ years of program or project management experience- 2+ years of team management experience- Experience leading process improvements- Experience using data to influence business decisions- 4+ years of interacting with customers/stake holders experience- Experience in handling operations teams and establishing new processesDESCRIPTIONDescriptionAmazon's International Seller Services team is looking for a bright candidate for a business critical program that aims to improve Selling Partner and Customer experience by ensuring a consistent listing experience and higher listing quality. The role may be responsible for leading a team of 6+ high performing catalog specialists, generate insights and drive process improvements. The candidate will need to define key team metrics and implement mechanisms to track them at a regular cadence. The candidate will work closely with cross-functional partners to deliver value to the Customer, defining and meeting the overall program scope within timelines, and effectively managing change across work streams. Projects and stakeholders will be in disparate geographic locations, and require strong communication skills to coordinate requirements from customers within teams across your region. You will focus on planning and initiation efforts within the organization, working directly with Sellers to collect requirements, analyze business cases and organize reviews with internal teams. Key Responsibilities:• Lead and mentor a team of 6-8 high-performing catalog specialists, fostering their professional development.• Establish SOPs, process controls, recommend revisions and ensure alignment with business goals.• Build and scale system-level solutions that have metric impact; drive adoption of solutions across teams.• Call Strategic Sellers, conduct interviews, collect voice of the Sellers, identify the listing challenges, gaps in the existing product tools and work on the effective solutions with product teams.• Perform data analysis on trends observed and recommend solutions to the product and business teams.• Collaborate with partner teams and stakeholders across the globe to deliver on key business goals and objectives by driving consensus and building trust.• Perform high level failure (error) investigations which may be either operational or business specific in nature.• Drive continuous improvement and contribute to COE (Correction of Error) process by documenting issues, RCAs and action plans with in the functional area.• Demonstrate the ability to dive deep into a problem, perform 'root cause analysis,' and identify constraints to recommend a solution.• Engage with multiple stakeholders to convey operational updates, presenting data, metrics, and weekly/monthly/quarterly business reviews.Basic Qualifications:• 2+ years of project management experience.• 2+ years of people management experience.• B.Tech/M.Tech/Graduation with equivalent professional experience .• Experience leading process improvements• Experience in e-commerce/Retail/service industry• Build scalable mechanisms to bring order and structure to situations of ambiguity • Good written and verbal communication skills with the ability to present complex information in a clear and concise manner to a variety of audiences • Strong analytical and problem solving skills • Strong proficiency MS Excel, SQL preferred.We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONS- Knowledge of databases (querying and analyzing) such as SQL, MYSQL, and ETL Manager and working with large data sets- Experience back office operations, escalation management and troubleshooting environments- Experience problem solving over email/phoneSalary: . Date posted: 04/20/2024 08:57 AM