Technical Support Associate Salary in Chennai - PayScale

About DTCC:With over 40 years of experience, DTCC is the premier post-trade market infrastructure for the global financial services industry. From operating facilities and data centers around the world, DTCC automates, centralizes, and standardizes the processing of financial transactions across the trade lifecycle and mitigates risk for thousands of institutions worldwide.At DTCC we value on our clients'' interests and partner to deliver superior results with excellence and innovation and lead with integrity. We proactively develop your potential and invest in your career.Pay and Benefits:Competitive compensation, including base pay and annual incentiveComprehensive health and life insurance and well-being benefits, based on locationPension / Retirement benefitsPaid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).Why you''ll love this job:This is a client support role focused on analyzing incoming client queries via phone, email, and web portal, providing functional expertise and advice to clients, act as first level of escalation and coordinate vital actions with other teams such as Product, Technology, Project and Release management, Risk management, Legal and Compliance, Onboarding and the User Acceptance Testing team.The client support team will be providing support to DTCC clients across different business lines. Expectations include an ability to build rapport and develop relationships with internal and external partners, strong problem resolution and troubleshooting skills and an ability to provide First Call Resolution to clients.Your ResponsibilitiesHandling incoming client calls and client queries via web portal and emails, provide client resolution or identifying and setting client expectation for follow-up during the initial client calls.Accountable for analyzing, tracking, and communicating updates and resolution to clients in a timely manner and within the query management expectations.Prioritize and follow escalation procedure on critical service disruption issue and maintain accurate case management information and categorization.Pro-actively supervise and provide timely response to clients by coordinate and collaborating with various internal teams: product management, relationship management, technology, application development and Business management teams.Coordinate and distribute client notifications with relevant business and management approval to advise of system downtimes, service disruptions or proactive client outreach.Participate proactively in team meetings, identify, and suggest operational improvements that increase organizational efficiency and maximizes client experience. Identify training needs and facilitate training delivery.Maintain a steadfast focus on meeting the needs/requests of our clients, including responding to client inquiries timely and accurately (in line with departmental benchmarks/metrics), and in resolving, and/or advancing problems promptlyEffectively engage and improve knowledge database using Knowledge Centered Service (KCS) by creating and/or modifying knowledge articles.Participant actively in Major Incident Management representing Client Service team, identify client impact issue and provide resolution/ recommendationsLead project implementation and support internal functional testing for new releases impacting clientsAdhered Client Support procedure and identify process and procedural gaps and update where vital.Aligns risk and control processes into day to day responsibilities to supervise and mitigate risk; escalates appropriatelyTalents Needed for Success:Minimum of 3 years of related experienceBachelor''s or Associate''s degree preferredSuperior communication, interpersonal, and listening skills. Excellent communication (verbal and written) in English. (some positions may require a particular language as per the client base supported)Excellent troubleshooting skills.Customer Service skillsAbility to create accurate documentation with an attention to detail.Excellent decision-making skills, especially in a high-volume environment requiring quick resolution.We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interv

Job DescriptionAt Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.Overview Boeing is the world's largest (Per Boeing LinkedIn page) aerospace company and a leading provider of commercial airplanes, defense, space, and security systems, and global services. Building on a legacy of over a century of innovation and leadership, Boeing continues to lead the way in technology and innovation, customer delivery, and investment in its people and future growth of aerospace.In India, Boeing has been a strong partner to the Indian aerospace and defense sectors for more than 75 years. People at Boeing have been supporting mission readiness and modernization of India's defense forces, and enabling connected, safer, and smarter flying experiences, in the sky, in the seas, and in space.Technology for today and tomorrow The Boeing India Engineering & Technology Center (BIETC) is a 3000+ diverse engineering workforce that contributes to global aerospace growth. Our engineers deliver cutting-edge R&D, innovation, and high-quality engineering work in global markets, and leverage new-age technologies such as AI/ML, IIoT, Cloud, Model-Based Engineering, and Additive Manufacturing, shaping the future of aerospace.People-driven culture At Boeing, we believe creativity and innovation thrives when every employee is trusted, empowered, and has the flexibility to choose, grow, learn, and explore. We offer variable arrangements depending upon business and customer needs, and professional pursuits that offer greater flexibility in the way our people work. We also believe that collaboration, frequent team engagements, and face-to-face meetings bring diverse perspectives and thoughts - enabling every voice to be heard and every perspective to be respected. No matter where or how our teammates work, we are committed to positively shaping people's careers and being thoughtful about employee wellbeing.At Boeing, we are inclusive, diverse and transformative. We are all innovators on a mission to connect, protect, explore and inspire. From the seabed to outer space, you'll learn and grow, contributing to work that shapes the world.With us, you can create and contribute to what matters most in your career, community, country, and world. Join us in powering the progress of global aerospace.Boeing Technical Publication team is currently looking for an Associate Technical Illustrator to join their team in Chennai, India. These positions will focus on supporting the Boeing Commercial Airplanes (BCA) business organization.A successful candidate will understand the importance of collaboration as these positions will focus on prepare and draw illustrations for reproduction from complicated source data. Verify technical accuracy of work submitted by other illustrators. Perform Engineering Technical Illustrator duties at an advanced level.Position Responsibilities:• Work independently to analyze and interpret source data.• Work independently to translate source data into illustrations.• Adhere to established styles and procedures.• Perform detailed analysis and interpretation of source data to understand the impact it should have on the product.• Meet and sustain minimum performance (production/quality) standards.• Recognize non-conformities in product and make recommendations for corrections.• Meet assigned production schedules and deadlines.• Work with other functional groups.• Use analytical skills to determine solutions and resolve problems.• Take an inquiry from the customer, research the problem, and compose an answer.• Review product for the purpose of verifying compliance to applicable procedures and specifications.• Compare product to incoming source data for the purpose of verifying technical accuracy.• Assist in the development of methods and procedures of formatting and drawing sub-assemblies and components in disassembly order.• Understand and effectively communicate ISO processes to Company, customer, and ISO auditors• Other duties as assigned.Basic Qualifications (Required Skills/Experience):• Bachelor's Degree or AME or equivalent is required. • 1-3 years of experience as illustrator in Technical publications (Aerospace Preferred)• Proficient in use of Illustration tools (AutoCAD Preferred)Preferred Qualifications (Desired Skills/Experience):• Bachelor's degree and AMETypical Education & Experience: Engineering Degree in Mechanical or Aerospace or equivalentRelocation:This position offers relocation.Export Control Requirements: Not an export control positionEqual Opportunity Employer:We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.We have teams in more than 65 countries, and each person plays a role in helping us become one of the world's most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.Salary: . Date posted: 04/22/2024 03:54 PM

DESCRIPTION Amazon.com is looking for a talented and enthusiastic Senior Software Development Engineer to join the Digital Content Platform team. The Digital Acceleration Commerce team owns services supporting the publishing, pricing and purchase of Digital content, including Kindle Books, Amazon AppStore, Amazon Music, Amazon Video, etc. This candidate will be joining a team working on scalable web services using cloud technologies. The work will be highly visible to Amazon customers and internal stakeholders. As a Senior Software Development Engineer, this person will lead the architecture and development of high-scale web services and workflows. A successful candidate will have an established background in designing and developing back-end web services, strong technical skills, a motivation to achieve results in a fast-paced environment, high creativity, and great analytical reasoning skills.We are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDBASIC QUALIFICATIONS- 5+ years of non-internship professional software development experience- 5+ years of programming with at least one software programming language experience- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience as a mentor, tech lead or leading an engineering teamPREFERRED QUALIFICATIONS- 5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience- Bachelor's degree in computer science or equivalent

pSemi Corporation is a Murata company driving semiconductor integration. pSemi builds on Peregrine Semiconductor's 30:year legacy of technology advancements and strong IP portfolio but with a new mission-to enhance Murata's world:class capabilities with high:performance semiconductors. With a strong foundation in RF integration, pSemi's product portfolio now spans power management, connected sensors, optical transceivers, antenna tuning and RF frontends. These intelligent and efficient semiconductors enable advanced modules for smartphones, base stations, personal computers, electric vehicles, data centers, IoT devices and healthcare. From headquarters in San Diego and offices around the world, pSemi's team explores new ways to make electronics for the connected world smaller, thinner, faster and better.Job Summary:This position is for a Sr. Staff Engineer who will join the IDC Chennai pSemi verification team. The primary responsibilities include but will not be limited to define the verification methodology and infrastructure, develop and deploy verification and validation environment of digital circuits, track deliverables to ensure timely execution with high quality. The individual will work closely with the digital design, verification, and Product Development teams in other design centers.Roles and ResponsibilitiesThis position has responsibility for::Development and deployment of verification and validation environment of digital circuits:Design, build, and maintain verification test suites to fully verify ICs:Deliver detailed test plans for verification of digital design blocks:Definition of verification simulation tool flow:Identify and write all types of coverage measures for stimulus and corner:cases:Debug tests with design engineers to deliver functionally correct design blocks.:Close coverage measures to identify verification holes :Run ATPG test vectors and verify scan chain:Work with interdisciplinary teams to identify automation and tool requirements :Work closely with the characterization and test teams to support post silicon validation:Technical and career growth of the team:Collaborate with cross functional teams in other geographical locations:Build strong relationships with design groups in other design centers:Support independent product development and provide support for other design groups:Collaborate with the IDC founding team and develop and maintain a positive growth culture in IDCCompetency RequirementsIn order to perform the job successfully, an individual should demonstrate the following competencies: :Working with Ambiguity: Achieves forward progress in the face of inadequately defined situations and/or unclear goals; able to work effectively with limited or partial information:Critical Thinking: Skilled at finding logical flaws in arguments and plans; identifies problems and solutions that others might miss; provides detailed insight and constructive criticism into problems and complex situations:Displaying Technical Expertise:Keeps his/her technical skills current; effectively applies specialized knowledge and skills to perform work tasks; understands and masters the technical skills, knowledge, and tasks associated with his/her job; shares technical expertise with others:Driving for Results:Aggressively pursues challenging goals and objectives; will to put in considerable time and effort to accomplish objectives; takes a highly focused, goal driven approach toward work:Making Accurate Judgments and Decisions:Bases decisions on a systematic review of relevant facts and information; avoids making assumptions or rushing to judgment; provides clear rationale for decisionsMinimum Qualifications (Experience and Skills):12+ years of experience in digital design and/or verification, depending on level of edu

pSemi Corporation is a Murata company driving semiconductor integration. pSemi builds on Peregrine Semiconductor's 30:year legacy of technology advancements and strong IP portfolio but with a new mission-to enhance Murata's world:class capabilities with high:performance semiconductors. With a strong foundation in RF integration, pSemi's product portfolio now spans power management, connected sensors, optical transceivers, antenna tuning and RF frontends. These intelligent and efficient semiconductors enable advanced modules for smartphones, base stations, personal computers, electric vehicles, data centers, IoT devices and healthcare. From headquarters in San Diego and offices around the world, pSemi's team explores new ways to make electronics for the connected world smaller, thinner, faster and better.Job Summary:This position is for a Staff Engineer who will join the IDC Chennai pSemi verification team. The primary responsibilities include but will not be limited to define the verification methodology and infrastructure, develop and deploy verification and validation environment of digital circuits, track deliverables to ensure timely execution with high quality. The individual will work closely with the digital design, verification, and Product Development teams in other design centers.Roles and ResponsibilitiesThis position has responsibility for::Development and deployment of verification and validation environment of digital circuits:Design, build, and maintain verification test suites to fully verify ICs:Deliver detailed test plans for verification of digital design blocks:Definition of verification simulation tool flow:Identify and write all types of coverage measures for stimulus and corner:cases:Debug tests with design engineers to deliver functionally correct design blocks.:Close coverage measures to identify verification holes :Run ATPG test vectors and verify scan chain:Work with interdisciplinary teams to identify automation and tool requirements :Work closely with the characterization and test teams to support post silicon validation:Collaborate with cross functional teams in other geographical locations:Build strong relationships with design groups in other design centers:Support independent product development and provide support for other design groups:Collaborate with the IDC founding team and develop and maintain a positive growth culture in IDCCompetency RequirementsIn order to perform the job successfully, an individual should demonstrate the following competencies: :Working with Ambiguity: Achieves forward progress in the face of inadequately defined situations and/or unclear goals; able to work effectively with limited or partial information:Critical Thinking: Skilled at finding logical flaws in arguments and plans; identifies problems and solutions that others might miss; provides detailed insight and constructive criticism into problems and complex situations:Displaying Technical Expertise:Keeps his/her technical skills current; effectively applies specialized knowledge and skills to perform work tasks; understands and masters the technical skills, knowledge, and tasks associated with his/her job; shares technical expertise with others:Driving for Results:Aggressively pursues challenging goals and objectives; will to put in considerable time and effort to accomplish objectives; takes a highly focused, goal driven approach toward work:Making Accurate Judgments and Decisions:Bases decisions on a systematic review of relevant facts and information; avoids making assumptions or rushing to judgment; provides clear rationale for decisionsMinimum Qualifications (Experience and Skills):Typically requires 6 to 8 years of experience in digital design and/or verification, depending on level of education and experience:Profi

Job DescriptionAt Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.OverviewBoeing is the world's largest (Per Boeing LinkedIn page) aerospace company and a leading provider of commercial airplanes, defense, space, and security systems, and global services. Building on a legacy of over a century of innovation and leadership, Boeing continues to lead the way in technology and innovation, customer delivery, and investment in its people and future growth of aerospace. In India, Boeing has been a strong partner to the Indian aerospace and defense sectors for more than 75 years. People at Boeing have been supporting mission readiness and modernization of India's defense forces, and enabling connected, safer, and smarter flying experiences, in the sky, in the seas, and in space.Technology for today and tomorrowThe Boeing India Engineering & Technology Center (BIETC) is a 3000+ diverse engineering workforce that contributes to global aerospace growth. Our engineers deliver cutting-edge R&D, innovation, and high-quality engineering work in global markets, and leverage new-age technologies such as AI/ML, IIoT, Cloud, Model-Based Engineering, and Additive Manufacturing, shaping the future of aerospace.People-driven cultureAt Boeing, we believe creativity and innovation thrives when every employee is trusted, empowered, and has the flexibility to choose, grow, learn, and explore. We offer variable arrangements depending upon business and customer needs, and professional pursuits that offer greater flexibility in the way our people work. We also believe that collaboration, frequent team engagements, and face-to-face meetings bring diverse perspectives and thoughts - enabling every voice to be heard and every perspective to be respected. No matter where or how our teammates work, we are committed to positively shaping people's careers and being thoughtful about employee wellbeing.At Boeing, we are inclusive, diverse, and transformative.With us, you can create and contribute to what matters most in your career, community, country, and world. Join us in powering the progress of global aerospace.Boeing is the world's largest aerospace company and leading manufacturer of commercial airplanes and defense, space and security systems. We are engineers and technicians. Skilled scientists and thinkers. Bold innovators and dreamers. Join us, and you can build something better for yourself, for our customers and for the world. Position Overview We are looking for an Engineering Manager - Payloads, Interiors and Structure to join our leadership team in Chennai managing the Aircraft Interiors/payloads/structures Stress to join our leadership team in Chennai managing the Aircraft Interiors/payloads/structures Stress Engineering capability. This is a techno-managerial position that is expected to provide technical leadership and people leadership to the team. Position Responsibilities :Manages employees performing Stress engineering activities in the areas of Aircraft Mods, Payloads, Mechanical (Structures, Interiors) Design and being responsible in resolving engineering problems associated with design and development, configuration implementation, process redesign and in-service design of aircraft interiors and Payloads, structures and mechanical systems.Manages Career planning, Performance management, Strategic skill development, Drives Organizations initiatives.Leads development of engineering solutions for the Interiors and Seats Engineering function in support of current and future commercial airplane products.Provides oversight to complex projects; integrating multiple considerations including: suppliers, interfacing engineering teams, production system needs, regulations, and airline requirements.Develops and executes project and process plans, implements policies and procedures and sets operational goals.Acquires resources for projects and processes, provides technical management of suppliers and leads process improvements.To be successful requires extensive coordination with Reg Admin, Customer Engineering, Payload Configuration, Supplier Management, Seat Suppliers, Airline Customers, numerous interfacing program commodity teams, regulatory administration, FAA, and factory personnel. In addition, a strong engineering foundation is needed to review and approve supplier technical data, understand certification test requirements, prepare engineering releases to support seat and systems installations, author and release compliance summary reports. Must be able to represent the company professionally in demanding environments. Airline Customers and Seat Suppliers are located around the globe, requiring flexibility to support meeting at any time, as well the need for travel, domestically and internationally.Develops project or operational plans aligned with department's objectives. Implements plans to ensure business, technical and customer requirements are achieved. Assigns authority and responsibilities to employees to execute the plan. Reviews plans' execution, makes appropriate adjustments, and resolves issues. Monitors appropriate metrics to ensure performance to plan.Forecasts resource needs and makes hiring decisions. Coaches, counsels, mentors and provides developmental opportunities and job assignments to enhance employee performance and expand capabilities. Ensures employees are working effectively with all development teams. Provides on-going developmental feedback. Enforces company rules and policies regarding ethical behavior, safety, security, use of company property, time charging, etc.Establish Engineering process as per Boeing and aerospace standards. Ensure they are documented and followed by the teams to meet the Process compliance.Partner and engage with internal and external stakeholders, maintain relationships/partnerships with internal customers, peers and partners to develop strategies, goals and objectives that are consistent with the organization's strategy. The position will be pivotal in creating and maintaining relationships with the Global teams and working closely with those stakeholders in planning and forecasting activities of the team as well as reporting requirements from stakeholders.Shall draw upon domain expertise to resolve complex technical problems associated with design or production support activities.Provide periodic updates to senior management in the form of progress reports, project summaries, and other related documents.Must foster an innovative work environment leading to identification of opportunities for improvements in product, process, quality, and productivity.Support SRR (Systems Requirements Review), PDR (Preliminary Design Reviews) and CDR (Critical Design Reviews Basic Qualifications (Required Skills/Experience): Bachelor's degree or higher is requiredCandidate must possess excellent understanding of the Aircraft Modifications (Mods on Structure, Payloads, Electrical, Avionics, System integration) Interiors design and Installation (Ex: Galleys/Furnishings/Insulations), structural design and installation (Ex: Floor Panels, Layout of Ceiling/Cargo Architecture), Mechanical Systems (Ex: Emergency Equipment installation) and Electro-Mechanical systems (Ex: General and Emergency Lighting systems), Flammability and Material Properties. Experience of working with Boeing platforms are preferred.Candidate is expected to be familiar with Safety and Airworthiness Standards per Regulatory requirements such as FAA.Desired Candidate should have exhibited engineering expertise across product development phases such as Design, Build & Fleet Support.Must possess strong leadership (people and process) and project management skills.Provides oversight and approval of technical approaches, products and processes.Candidate should have a strong aptitude for team building and people development to Manage, develop and motivate employees.Communication - strong written and verbal communication skills, ability to prepare comprehensive reports, proposals, Statements of Work. Candidate must be fluent in English, and have expertise in using MS Office tools. Must be flexible, with a high tolerance for organizational complexity and ability to work with partners from within Boeing and outside.Candidate must be a self-starter with a positive attitude, high ethics, and a track record of working successfully under pressure in a time-constrained environment. Practical knowledge and experience of Stress analysis (Structures and systems) , Aircraft certification (Stress requirements) , testing etc. along with thorough understanding of various tier s of aircraft requirements. Preferred Qualifications (Desired Skills/Experience): Experience with any of industry leading CAD, PLM, System IPT, Stress Analysis & Thermal Analysis will be preferred.Experience with People management experience, Budget planning, Program management are Preferred. Typical Education & Experience: Bachelor degree with 14+ years of related work experience OR Masters of Engineering and 12+ years of related experience. Relocation: This position offers relocationExport Control Requirements: Not an export control positionEqual Opportunity Employer:We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.We have teams in more than 65 countries, and each person plays a role in helping us become one of the world's most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.Salary: . Date posted: 04/05/2024 04:03 PM

DESCRIPTIONSr Site Lead role enables to enhance productivity, efficiency, and quality of data across multiple Amazon products and services and is part of a larger global team. This role is accountable for the overall direction, scaling and operations of our site, creating a culture of customer obsession, high performance and high quality throughput - leading to scaling of this organization, owning consistent delivery of results against the organizational objectives. With Sr. Operations Managers, Ops Mgrs and Team Managers as direct and indirect reports, this role enables the achievement of service levels, performance, productivity and cost goals and successful program implementation. The Sr Site Lead is responsible for the performance management, goal setting and career development of their line reports to ensure effective succession planning is in place. S(he) should thrive and have demonstrated success in an environment which offers ambiguously defined problems, big challenges, and quick changes. S(he) will be expected to balance strategic thinking with detailed execution and solid cross-functional collaborative results-oriented work. S(he) will be working in a fast-paced environment where every day brings new challenges and new opportunities. S(he) should have excellent business and communication skills and be able to work with business owners to develop and define solutions. This position involves regular communication with senior management on project status and risks. People management, cross-team coordination, project management and executive presentation skills are essential.Key job responsibilities• Develop and drive the overall direction, coordination, service delivery and evaluation of operations activity for the site.• Set the vision, direction and culture of their teams by managing individual and team performance expectations and goals, monitoring real time service levels and schedule adherence, and holding their teams accountable to meet and exceed performance targets.• Collaborate with internal partners to build input-focused operating plans for achievement of key measures.• Create a culture where accountability, transparency and collaboration are the norm and where rapid deep dives into root causes of defects is a standard operating practice• Tirelessly advocate for improvements to systems and processes that will benefit our product teams / stakeholders and business partners.• Implement bar-raising programs aimed at hiring and developing top talent and build career development roadmap for site operations teams.• Inspire front line teams to go beyond the standard “call of duty” to find creative solutions; encourage risk-taking and advocacy on behalf of product teams.• Create closed-loop feedback processes where Data Associates (DA) are encouraged to be active participants in identifying opportunities for improvements to tasks and works processes, workplace conditions, and internal tools.• Work with Finance and Operations leadership team to develop, support manage the annual expense budget.• Responsible for creating a coaching culture across the site where formal and informal coaching opportunities are availed of• Foster a work environment that respects and is responsive to the needs of a diverse staff.• Achieve site-wide improvements in Operations, Quality, Productivity, Cost, Customer experience and People metrics.• Build partnerships with internal and external teams to collaborate and drive measurable improvements in areas that cause customer pain and Data Associate frustration.• Improve the experience of the Data Associates and managers as measured by improvements in attrition and employee engagement surveys.• Work with Operations Engineering leadership / Engineering managers to clearly articulate feature requirements for associate toolsets, user interfaces, and business logic for the efficient handling of work volumes.A day in the life• Develop and drive the overall direction, coordination, service delivery and evaluation of operations activity for the site.• Set the vision, direction and culture of their teams by managing individual and team performance expectations and goals, monitoring real time service levels and schedule adherence, and holding their teams accountable to meet and exceed performance targets.• Collaborate with internal partners to build input-focused operating plans for achievement of key measures.• Create a culture where accountability, transparency and collaboration are the norm and where rapid deep dives into root causes of defects is a standard operating practice• Tirelessly advocate for improvements to systems and processes that will benefit our product teams / stakeholders and business partners.• Implement bar-raising programs aimed at hiring and developing top talent and build career development roadmap for site operations teams.• Inspire front line teams to go beyond the standard “call of duty” to find creative solutions; encourage risk-taking and advocacy on behalf of product teams.• Create closed-loop feedback processes where Data Associates (DA) are encouraged to be active participants in identifying opportunities for improvements to tasks and works processes, workplace conditions, and internal tools.• Work with Finance and Operations leadership team to develop, support manage the annual expense budget.• Responsible for creating a coaching culture across the site where formal and informal coaching opportunities are availed of.• Foster a work environment that respects and is responsive to the needs of a diverse staff.• Achieve site-wide improvements in Operations, Quality, Productivity, Cost, Customer experience and People metrics.• Build partnerships with internal and external teams to collaborate and drive measurable improvements in areas that cause customer pain and Data Associate frustration.• Improve the experience of the Data Associates and managers as measured by improvements in attrition and employee engagement surveys.• Work with Operations Engineering leadership / Engineering managers to clearly articulate feature requirements for associate toolsets, user interfaces, and business logic for the efficient handling of work volumes.About the teamAmazon strives to be the world’s most customer-centric company, where customers can research and purchase anything they might want online or offline. We set big goals and are looking for people who can help us reach and exceed them. The Alexa Data Services team is part of Alexa Machine Learning organization that provides speech recognition capabilities for a variety of Amazon products and searches, most visibly, the recently launched Amazon Echo product. We provide secure, flexible, cost effective, and high-quality data labeling services to our customers, that enables them to build advanced ML models.We are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDBASIC QUALIFICATIONS• Education – BS degree qualification in a business or management or similar field.• A minimum of 10 years of people management and operations leadership experience, to include three years in a management role in a fast paced, customer obsessed Technical/Customer Service /Data Operations environment.• Previous experience of creating and contributing to strategic planning processes and large operations organizations• Experience in managing cost center.• Experience in leading large teams (1000+ associates) to high levels of performance.• Experience in developing future leaders and creating tailored succession plans.• Experience in building a culture of empowerment, accountability and continuous improvement.• Experience as a project owner/sponsor for strategic step change initiatives and enabling innovative thinking in project teams.• Data-driven approach to problem solving and presenting solutions to senior management.• Excellent verbal and written communication skills across all organizational levels.• Exhibits excellent judgment• Demonstrated passion and obsession for customers while maintaining a lean, highly productive operation• Hires great people. Develops great people / Leaders• Has relentlessly high standards• Thinks strategically, but stays on top of tactical execution• Expects and requires innovation of her/his team and creates an environment that fosters creative thinking.• Thinks big, has convictions and is results oriented• Has the innate ability to inspire passion in others• Proven ability to make and implement decisionsPREFERRED QUALIFICATIONS1) Master's Degree or MBA2) Basic familiarity with Machine Learning3) Ability to deal with ambiguity and adapt to change quickly

DESCRIPTIONSPS Associate at AMAZONAmazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The SPS Associate team acts as the primary interface between Amazon and Selling Partners. We obsess over providing world class support to Selling Partners on the Amazon platform. We strive to predict the Selling Partner's needs before they recognize they may need our support, create innovative self-help tools, and provide solutions to help our partners better serve their customers.The role of the SPS Associate provides candidates with an opportunity to join a diverse, multicultural team with direct partnerships across 11 worldwide locations. Amazon and Selling Partner Support pride ourselves on growing talent and leadership from within. The SPS Associate role is an exciting entry point into an organization with endless career opportunities. Candidates should expect to spend their initial 12-18 months learning the Selling Partner Support business, perfecting their technical skills and customer advocacy as well as learning new skills such as mentorship, coaching, negotiation, process improvement and account management as they identify the next step in their career path with Amazon. Historically SPS Associates have progressed their careers with Amazon in areas such as editorial, data analysis, workflow & capacity planning and training as well as leadership roles i.e. team leads, supervisors and managers.Virtual Contact Center (VCC) associates are expected to work from a home location approved by Amazon for all scheduled hours. The home location is as mentioned at the top of the JD, and associates are expected to be at this location on the date of joining. It is the responsibility of the associates to ensure uninterrupted internet connectivity and work- like environment at home location so that associates can deliver their best in terms of productivity and quality.The SPS Associate acts as the primary interface between Amazon and Selling Partner, providing phone, chat and e-mail support in the English language governed by internal service level agreements. The SPS Associate will be responsible for providing timely and accurate operational support to Selling Partners on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A SPS Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment.Ideal Candidate ProfileHigh energy, solution focused with a passion for customer service. The ideal candidate will demonstrate keen logical thinking and analytical skills, with the ability to understand and empathize with Selling Partners. Willingness to work on high performance targets as well as an inquisitive and improvement-based approach to work are critical competencies for this role. The SPS Associate demonstrates end to end ownership of every Selling Partner interaction and couples this with proactive problem solving to provide exceptional support to Selling Partners.Shifts: The job involves working in a 24/7 environment including night shifts and the shifts are decided based on the business requirement.Weekly Off: Rotational two-consecutive day off (it is a 5-day working week with 2 consecutive days off.• During the first four months (Training & Transition) no unplanned leaves are allowed.• Ability to use a desktop/Laptop and familiarity with Internet Browsers, Windows OS, Microsoft Outlook and MS Office.• Home environment free from background noise where you can connect to the internet and work on your deliverables.• Should have a good internet connection with a minimum speed of 20 MBPS or better and should have at least 100 GB data from a reliable provider.• Should have access to mobile phone at all times from a reliable provider.• Should have power back up in case of power shut down.• Candidates who are based in Chennai should applyErgonomic Furniture: In Amazon we care about your health hence suggest that all employees have an ergonomic chair and desk at their workspace.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.Key job responsibilities• Demonstrates effective, clear and professional written and oral communication in English Language. • Ability to handle inbound and outbound calls along with email support in English Language,• Candidates should be living or willing to relocate to Chennai and work remotely within the City limits.• Candidates should have Fixed Line internet (High-speed broadband) and Power back to support for the duration of his/her Shift time.• Provides prompt and efficient service to Amazon Selling Partner including the appropriate escalation of Selling Partner' issues. Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.• Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.• Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.• Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.• Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.• Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Selling Partner's issues and questions.We are open to hiring candidates to work out of one of the following locations:Virtual Location - TNBASIC QUALIFICATIONS- Education: Any Graduation (other than BE, BTech and MBA Freshers) Language: English- Technical (Computers & Internet) savvy is required.- Committed Selling Partner advocate, drive process & tool improvements.- Enthusiasm and strong self-motivation.- Strong prioritization and time management skills, with a high degree of flexibility.- Embrace constant change with flexibility and good grace.- Demonstrate appropriate sense of urgency for contact response time in the face of variable workflow.- Demonstrates effective communication, composure, and professional attitude- Exemplary performance record, particularly with regard to quality & productivity- Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox.PREFERRED QUALIFICATIONS- Experience within a customer service environment preferred. Desire to expand skills into new areas.- Business acumen in areas of e-commerce and retail.

Job DescriptionAt Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.OverviewBoeing is the world's largest (Per Boeing LinkedIn page) aerospace company and a leading provider of commercial airplanes, defense, space, and security systems, and global services. Building on a legacy of over a century of innovation and leadership, Boeing continues to lead the way in technology and innovation, customer delivery, and investment in its people and future growth of aerospace.In India, Boeing has been a strong partner to the Indian aerospace and defense sectors for more than 75 years. People at Boeing have been supporting mission readiness and modernization of India's defense forces, and enabling connected, safer, and smarter flying experiences, in the sky, in the seas, and in space.Technology for today and tomorrowThe Boeing India Engineering & Technology Center (BIETC) in India is leveraging a diverse talented pool of 5,500+ engineers, technologists, and innovators to drive growth and innovation in the global aerospace sector. Our engineers deliver cutting-edge R&D, innovation, and high-quality engineering work in global markets, and leverage new-age technologies such as AI/ML, IIoT, Cloud, Model-Based Engineering, and Additive Manufacturing, shaping the future of aerospace.People-driven cultureAt Boeing, we believe creativity and innovation thrives when every employee is trusted, empowered, and has the flexibility to choose, grow, learn, and explore. We offer variable arrangements depending upon business and customer needs, and professional pursuits that offer greater flexibility in the way our people work. We also believe that collaboration, frequent team engagements, and face-to-face meetings bring diverse perspectives and thoughts - enabling every voice to be heard and every perspective to be respected. No matter where or how our teammates work, we are committed to positively shaping people's careers and being thoughtful about employee wellbeing.At Boeing, we are inclusive, diverse, and transformative. With us, you can create and contribute to what matters most in your career, community, country, and world. Join us in powering the progress of global aerospace.Boeing Technical Publication team is currently looking for an Associate Technical Illustrator to join their team in Chennai, India. These positions will focus on supporting the Boeing Commercial Airplanes (BCA) business organization. A successful candidate will understand the importance of collaboration as these positions will focus onprepare and draw illustrations for reproduction from complicated source data. Verify technical accuracy of work submitted by other illustrators. Perform Engineering Technical Illustrator duties at an advanced level.Position Responsibilities:• Work independently to analyze and interpret source data.• Work independently to translate source data into illustrations.• Adhere to established styles and procedures.• Perform detailed analysis and interpretation of source data to understand the impact it should have on the product.• Meet and sustain minimum performance (production/quality) standards.• Recognize non-conformities in product and make recommendations for corrections.• Meet assigned production schedules and deadlines.• Work with other functional groups.• Use analytical skills to determine solutions and resolve problems.• Take an inquiry from the customer, research the problem, and compose an answer.• Review product for the purpose of verifying compliance to applicable procedures and specifications.• Compare product to incoming source data for the purpose of verifying technical accuracy.• Assist in the development of methods and procedures of formatting and drawing sub-assemblies and components in disassembly order.• Understand and effectively communicate ISO processes to Company, customer, and ISO auditors• Other duties as assigned.Basic Qualifications (Required Skills/Experience):• Bachelor's Degree or Aircraft Maintenance Engineering (AME) or equivalent is required. • 6-10 years of experience as illustrator in Technical publications (Aerospace Preferred)• Proficient in use of Illustration tools (AutoCAD Preferred)Preferred Qualifications (Desired Skills/Experience):• Bachelor's degree• AMETypical Education & Experience: Engineering Degree in Mechanical or Aerospace or equivalentRelocation:This position offer relocation within India.Export Control Requirements: Not an export control positionEqual Opportunity Employer:We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.We have teams in more than 65 countries, and each person plays a role in helping us become one of the world's most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.Salary: . Date posted: 04/12/2024 03:57 PM

Job DescriptionAt Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.OverviewBoeing is the world's largest aerospace company and a leading provider of commercial airplanes, defense, space, and security systems, and global services. Building on a legacy of over a century of innovation and leadership, Boeing continues to lead the way in technology and innovation, customer delivery, and investment in its people and future growth of aerospace.In India, Boeing has been a strong partner to the Indian aerospace and defense sectors for more than 75 years. People at Boeing have been supporting mission readiness and modernization of India's defense forces, and enabling connected, safer, and smarter flying experiences, in the sky, in the seas, and in space.Technology for today and tomorrowThe Boeing India Engineering & Technology Center (BIETC) is a 3000+ diverse engineering workforce that contributes to global aerospace growth. Our engineers deliver cutting-edge R&D, innovation, and high-quality engineering work in global markets, and leverage new-age technologies such as AI/ML, IIoT, Cloud, Model-Based Engineering, and Additive Manufacturing, shaping the future of aerospace.People-driven cultureAt Boeing, we believe creativity and innovation thrives when every employee is trusted, empowered, and has the flexibility to choose, grow, learn, and explore. We offer variable arrangements depending upon business and customer needs, and professional pursuits that offer greater flexibility in the way our people work. We also believe that collaboration, frequent team engagements, and face-to-face meetings bring diverse perspectives and thoughts â€" enabling every voice to be heard and every perspective to be respected. No matter where or how our teammates work, we are committed to positively shaping people's careers and being thoughtful about employee wellbeing.At Boeing, we are inclusive, diverse, and transformative. With us, you can create and contribute to what matters most in your career, community, country, and world. Join us in powering the progress of global aerospace.At Boeing, we are all innovators on a mission to connect, protect, explore and inspire. From the seabed to outer space, you'll learn and grow, contributing to work that shapes the world. Find your future with us.The Boeing Technical Solutions team is currently looking for Experienced Software Lead Developer/Architect to join their applications development team in Chennai, TN. This position will focus on supporting the Boeing Global Services business organization.Position Responsibilities:• This position involves working closely with other development teams in US and other locations. The selected individual will be a part of the Engineering and Technology team in Boeing India.• This position will support initiatives of Boeing India organization related to engineering excellence, employee development, mentoring, customer engagement etc...• Participate/Lead in producing the solutions conceptual architecture and associated artifacts• Advice/Mentor on Technical and Functional Design• Helping the development team in defining security architecture, design for performance• Ensuring CI/CD and DEVOPS maturity• Collaborate across domains to design/deliver larger scoped initiatives• Leads the development and maintenance of secured architecture views and models.• Travel domestically and internationally, as required.Employer will not sponsor applicants for employment visa status.Basic Qualifications (Required Skills/Experience):• A Bachelor degree or higher is required as a BASIC QUALIFICATION• Very good analytical skills allowing to translate business objectives to technical solutions• Experience in designing large distributed system• Experience in designing systems in client-server architecture• Experience with at least one cloud environment from following set: AWS, Azure, GCE• Good knowledge of SOAP/REST API approaches• Good knowledge of security principles for systems storing sensitive data• Good knowledge of difference between synchronous and asynchronous communication in cloud environment and when to use which• Experience in one of following programming language: Java, C#, Python with focus on web services/APIs development• "Ability to rapidly prototype a mock of technical solution and present it to development teams"• Nice to have: Experience in taking over legacy systems and refactoring them to apply modern patterns and approaches• Nice to have: Experience in high volumes data migration between legacy and modern systems• Nice to have: Experience in designing high traffic data delivery application (files deliver, video streaming, etc.)• Ability to clearly translate business objectives coming from Product Management• Ability to clearly explain technical solution and its consequences to Product Management• Good understanding of how business requirement impact technical solution and other way around• Ability to be a technical leader and take full accountability for technical side of a project• Ability to be a mentor for development teams from both technical and business perspective• Practical knowledge of software requirements development• Experience in understanding, defining and consuming business domain concept model, logical model and physical model • Experience in implementing business rules (nice to have) • Establishes Application Modernization and Cloud Adoption architecture approaches• Experience with application integration brokers / micro service architecture• Experience with delivery methodologies such as Agile (SAFe) and SCRUM.• Good understanding of RDBMS, and NoSQL based solutions• Experience with Python , Java, Angular, C++, .Net• Experience working with Spatial databases using ArcGIS or PostGIS• Experience with Azure; Experience in evangelizing cloud adoption and establishing cloud architectures• Experience using Jama and Enterprise Architect • Deep domain experience in Aerospace/Navigation Solutions/Geo Spatial processing• Knowledge in Learning management systems• Knowledge on Standards for Processing Aeronautical Data (DO-200) or DO178• Knowledge on Aerodrome Mapping Information (DO-272)• Knowledge on Weather, Navigation database, Notams• Familiar with Airspace structure domain, Knowledge of Airline Operations Center (AOC) domain • Knowledge of Aeronautical charting and Electronic Terrain and Obstacle Database (ETOD)• Assists in the facilitation of team meetings across time zones.• Candidate must be a self-starter with a positive attitude, high ethics, and a track record of working successfully under pressure in a time-constrained environment.• Good communication & presentation skills - Excellent verbal and written English, including grammar. Delivers informative, well-organized presentations. • Possesses understanding in the areas of application programming, database and system design. • Understands Internet and client/server architectures in a web-based application. • Experience of Agile methodology in a software environment.Desired Skills (Preferred qualifications):• Problem Solving• Identifies critical issues with ease. • Exhibits confidence and an extensive knowledge of emerging industry practices when solving business problems. • Must have experience working with cross-functional teams spread across multiple products and locations within Boeing and external partners• Must be flexible, with a high tolerance for organizational complexity and ability to work with partners from within Boeing and outside, across different cultures and time-zonesTypical Education & Experience: Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 9 years' related work experience or an equivalent combination of education and experience (e.g. Master + 8 years' related work experienceRelocation:The position offers relocation based on eligibility criteria of candidateExport Control Requirements: Not an export control positionEqual Opportunity Employer:We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.We have teams in more than 65 countries, and each person plays a role in helping us become one of the world's most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.Salary: . Date posted: 04/15/2024 03:51 PM