Technical Support Manager Salary in Chennai - PayScale

DESCRIPTIONThe Kindle Ingestion and Expansion (KIX) team enables independent authors, content creators and publishers to publish their content as eBooks for distribution to the Kindle Store, Kindle Unlimited and the Kindle Owners’ Lending Library; as well as in print formats for sale on Amazon’s global marketplaces, bookstores and other online retailers using Amazon’s state-of-the-art Print on Demand (POD) technology. KIX is an important part of Amazon’s vision to provide its Kindle and print book customers with the world’s largest selection in the format they prefer – eBook or paperback.The KIX Support Engineering team provides tier 2&3 services production support and is also responsible for providing multifaceted services to the Kindle digital product family of development teams and working with production operations teams for software product release coordination and deployment. This job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success.Key job responsibilities* Monitor & Drive team to Resolution of Trouble Tickets within defined SLA’s. Drive escalations to engineering team.* Drive Root Cause Analysis, Impact Analysis and Production Deployment support.* Build automated frameworks, tools, solutions to enable stakeholders/business owners monitor health/drive business outcomes.* Build a culture of direct code interaction by nurturing talent towards building applications/debugging & making code level fixes.* Regular interactions with various internal business-owners (like engineering teams) to help understand requirements & business priorities, define engagement model and drive improvements.* Developing support strategies and creating appropriate harnesses as well as pragmatic approaches for quick & effective support.* Resource planning to support various program asks.* Drive initiatives to maximize operational efficiency.* Defining measurable metrics to gauge progress against objective Support goals.* Build best-of-class support engineering teamAbout the teamThe Kindle Ingestion and Expansion (KIX) team enables independent authors, content creators and publishers to publish their content as eBooks for distribution to the Kindle Store, Kindle Unlimited and the Kindle Owners’ Lending Library; as well as in print formats for sale on Amazon’s global marketplaces, bookstores and other online retailers using Amazon’s state-of-the-art Print on Demand (POD) technology. KIX is an important part of Amazon’s vision to provide its Kindle and print book customers with the world’s largest selection in the format they prefer – eBook or paperback.We are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDBASIC QUALIFICATIONSB.E. in Computer Science or a related field.1+ years of experience building, managing engineering teams.8+ years overall development/technical support experience.knowledge of programming, Operating System and Data structures concepts preferredComfortable communicating cross-functionally and across management levels in formal and informal settingsShows creativity and initiative to improve productivity using automation or creative processes.Ability to understand technical specifications, distributed systems architecture and ability to deep dive on service/application logsPREFERRED QUALIFICATIONS* Hands-on technical expertise * Experience with mission critical, 24x7 systems * Excellent verbal and written communication skills * Ability to handle multiple competing priorities in a fast-paced environment * Experience in preparing quality metrics and effectively engaging with stakeholders to set and drive quality goals.

Job Number 24057609Job Category Human ResourcesLocation Four Points by Sheraton Velachery Chennai, AGK hotel project, Bhuvaneshwari nagar, Chennai, Tamil Nadu, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYAssists with identifying and addressing employee and organizational development needs. The position is assist in ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Assists in conducting needs assessments, designing and developing training programs and facilitating the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment.CANDIDATE PROFILE Education and Experience • 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the human resources or related professional area; certified trainer. OR • 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.CORE WORK ACTIVITIESAssisting with Administering Employee Training Programs • Promotes and informs employees about all training programs. • Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. • Helps employees identify specific behaviors that will contribute to service excellence. • Ensures employees receive on-going training to understand guest expectations. • Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills. • Meets with training cadre on a regular basis to support training efforts. • Observes service behaviors of employees and provides feedback to individuals and/or managers.Assisting with Evaluating Training Programs Effectiveness • Monitors enrollment and attendance at training classes. • Meets regularly with participants to assess progress and address concerns. • Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills. • Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. • Measures transfer of learning from training courses to the operation. • Ensures adult learning principles are incorporated into training programs.Assisting with Developing Training Program Plans and Budgets • Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance. • Assists with making any necessary adjustments to training methodology and/or re-trains as appropriate. • Aligns current training and development programs to effectively impact key business indicators. • Assists with establishing guidelines so employees understand expectations and parameters. • Develops specific training to improve service performance. • Drives brand values and philosophy in all training and development activities. • Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.Assisting with Managing Training Budgets • Assists with the development of the Training budget as required. • Assists with managing budget in alignment with Human Resources and property financial goals. • Assists with managing department controllable expenses to achieve or exceed budgeted goals. • Utilizes P-card if appropriate to control and monitor departmental expenditures.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/03/2024 03:48 AM

pSemi Corporation is a Murata company driving semiconductor integration. pSemi builds on Peregrine Semiconductor's 30:year legacy of technology advancements and strong IP portfolio but with a new mission-to enhance Murata's world:class capabilities with high:performance semiconductors. With a strong foundation in RF integration, pSemi's product portfolio now spans power management, connected sensors, optical transceivers, antenna tuning and RF frontends. These intelligent and efficient semiconductors enable advanced modules for smartphones, base stations, personal computers, electric vehicles, data centers, IoT devices and healthcare. From headquarters in San Diego and offices around the world, pSemi's team explores new ways to make electronics for the connected world smaller, thinner, faster and better.Job SummaryThis position is for a Senior Staff Engineer, and Digital Verification Manager. The primary responsibilities include, but will not be limited to, managing in a hands:on fashion to technically guide test plan development, defining the verification methodology and infrastructure, tracking deliverables to ensure timely execution with high quality. As a technical leader/manager, this person is also responsible for leading/hiring engineers and building a strong design verification team. The individual will work closely with the digital design, verification, and Product Development teams in India Design Center and other design centers. This position is located in our India Design Center (IDC) in Chennai, India.Roles and ResponsibilitiesThis position has responsibility for::Development and deployment of verification and validation environment of digital circuits from scratch and (or) adapt and improve upon existing environment:Design, build, and maintain verification test suites to fully verify ICs:Deliver detailed test plans for verification of complex digital design blocks:Definition of verification simulation tool flow:Identify and write all types of coverage measures for stimulus and corner:cases:Debug tests with design engineers to deliver functionally correct design blocks.:Close coverage measures to identify verification holes :Work with interdisciplinary teams to identify automation and tool requirements :Manage Verification Team: Manage a team of verification engineers. Lead and maintain an efficient and technically proficient staff required to complete product development goals, manages team resources and schedules, and manages career development of team members, set staff's goals and conduct performance reviews, recruit and select candidates, provide orientation and training:Mentor verification engineers as needed:Support independent product development and provide support for other design groups:Maintain a positive growth culture in IDCCompetency RequirementsIn order to perform the job successfully, an individual should demonstrate the following competencies: :Displaying Technical Expertise: Keeps his/her technical skills current; effectively applies specialized knowledge and skills to perform work tasks; understands and masters the technical skills, knowledge, and tasks associated with his/her job; shares technical expertise with others :Driving for Results: Aggressively pursues challenging goals and objectives; will to put in considerable time and effort to accomplish objectives; takes a highly focused, goal driven approach toward work:Making Accurate Judgments and Decisions: Bases decisions on a systematic review of relevant facts and information; avoids making assumptions or rushing to judgment; provides clear rationale for decisions :Working with Ambiguity: Achieves forward progress in the face of inadequately defined situations and/or unclear goals; able to work effectively with limited or partial information:Critical Thinking: Skilled at finding logical flaw

Purpose & Overall Relevance for the Organization: Be a key player in further improving, streamlining, and innovating Financial Planning, Reporting and Analysis processes, procedures, tools in the adidas Finance organization by exploring and leveraging the power of adidas standard - Business Intelligence Tools (MS Power-BI from Frontend and Backend perspective), Advanced Analytics (incl. Machine Learning) and other technologies. The position holder will support our Digital Finance transformation and the change to a modern Reporting, Planning & Analysis mindset within the FP&A community.The position holder will support building, managing, and coordinating the India Corporate Controlling / Future Capability Hub for the assigned area. They will collaborate with the rest of the Finance organization in conducting the right technical setup and tool portfolio for supporting the budgeting, forecasting, reporting and cost monitoring processes for the adidas company. As the single point of contact (SPOC) for the assigned area of responsibility, the position holder will support steering the business to achieve (financial) targets as well as strategic goals. Key Responsibilities: Leadership Build and lead an efficient and high performing team, with a strong quality, innovation, and service mindset. Develop functional, technical, and social skills within the team and drive continuous learning, and individual growth. Develop and continuously improve training, onboarding, and documentation processes to ensure long term knowledge retention. Create positive team spirit and a highly engagement, motivating environment to enable team members to perform and keep attrition low. Ensure smooth operation of the business by taking on ownership for related actions. Drive the automation/standardization of processes, procedures, and ways of working across the assigned area of responsibility and cross functionally by analyzing deliverables and initiating both continuous improvement and / or change initiatives. Innovation/Future Capability Innovate Financial Planning and Analysis/Reporting processes, procedures, tools, and ways of working by pro-actively identifying opportunities to leverage analytics and technologies Analyze existing processes and implement technological improvements, to drive efficiency in working procesdures across relevant teams Improve storytelling through data visualization / dashboards specific to the needs of a variety of different stakeholders, i.e. senior executives, Finance professionals, cross functional business leaders / teams, etc. Ensure End-2-End automation process between Business Intelligence Frontend (Power-BI) and Backend (Lakehouse-Databricks) for the ease of Visualization/Dashboard creation. Others Lead small and medium sized projects, implement findings, and ensure sustainability of achievements. Drive/Track Reporting, Dashboarding and Tool implementations from Project Management perspective. Provide comprehensive expertise for assigned functional areas/systems and processes towards the Internal HQ Corporate Controlling team Key Relationships: Finance Teams in assigned area of responsibility. GBS Finance team / GBS Innovation Team adidas Finance Team Business transformation team (TRANS4RM project) Global Data & Analytics Team (DNA) Accounting, Taxes, Treasury HR Knowledge Skills and Abilities : Authentic belief in the power of analytics and technological development, a strong will to innovate ways of working combined with the proven execution ability & stamina to effect lasting change. Experience in Digital Finance transformation a strong plus. Excellent BI Frontend/Reporting/Dashboarding capabilities: Power BI, SAP Analytics Cloud, SAP Analysis for Office (Power-BI Architect Level) Comprehensive understanding of Finance and Accounting principles, processes & structures. Technical expertise: Thorough understanding of relational databases /DW/BW (SAP, Databricks) as well as Microsoft VBA/SQL/automation tools Excellent communication skills and ability to manoeuvre in consistently changing environment. Strong ability to translate business requirements into technical specifications. Good Knowledge of Python, R or other statistical computing languages / tools is a plus. Comprehensive financial statement analysis capability paired with a well-developed business acumen and multiple years of hands-on experience in commercial finance in an operational Finance environment. Ability to coach, guide, manage, and develop mid-size teams. Excellent problem solving and analytical skills, managing large data quantities from multiple sources. Thorough understanding of the complexity, interactions, and dynamics within an international company Proven track record in successful teamwork being part of global, multinational projects. High degree of customer orientation Able to constructively work under stress and pressure when faced with high workloads and deadlines. Ability to read, write and communicate in English in a business setting. Requisite Education and Experience / Minimum Qualifications: University degree in Information Technology Business Administration/Finance/ Controlling experience preferable. Leadership experience 7+ years relevant work experience in Information Technology/as a Power-BI Developer/Architect or equivalent Broad and deep understanding of job function Experience in a Shared Service environment. Lean training certification Salary: . Date posted: 04/01/2024 08:11 PM

Job DescriptionAt Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.OverviewBoeing is the world's largest (Per Boeing LinkedIn page) aerospace company and a leading provider of commercial airplanes, defense, space, and security systems, and global services. Building on a legacy of over a century of innovation and leadership, Boeing continues to lead the way in technology and innovation, customer delivery, and investment in its people and future growth of aerospace. In India, Boeing has been a strong partner to the Indian aerospace and defense sectors for more than 75 years. People at Boeing have been supporting mission readiness and modernization of India's defense forces, and enabling connected, safer, and smarter flying experiences, in the sky, in the seas, and in space.Technology for today and tomorrowThe Boeing India Engineering & Technology Center (BIETC) is a 3000+ diverse engineering workforce that contributes to global aerospace growth. Our engineers deliver cutting-edge R&D, innovation, and high-quality engineering work in global markets, and leverage new-age technologies such as AI/ML, IIoT, Cloud, Model-Based Engineering, and Additive Manufacturing, shaping the future of aerospace.People-driven cultureAt Boeing, we believe creativity and innovation thrives when every employee is trusted, empowered, and has the flexibility to choose, grow, learn, and explore. We offer variable arrangements depending upon business and customer needs, and professional pursuits that offer greater flexibility in the way our people work. We also believe that collaboration, frequent team engagements, and face-to-face meetings bring diverse perspectives and thoughts - enabling every voice to be heard and every perspective to be respected. No matter where or how our teammates work, we are committed to positively shaping people's careers and being thoughtful about employee wellbeing.At Boeing, we are inclusive, diverse, and transformative.With us, you can create and contribute to what matters most in your career, community, country, and world. Join us in powering the progress of global aerospace.Boeing is the world's largest aerospace company and leading manufacturer of commercial airplanes and defense, space and security systems. We are engineers and technicians. Skilled scientists and thinkers. Bold innovators and dreamers. Join us, and you can build something better for yourself, for our customers and for the world. Position Overview We are looking for an Engineering Manager - Payloads, Interiors and Structure to join our leadership team in Chennai managing the Aircraft Interiors/payloads/structures Stress to join our leadership team in Chennai managing the Aircraft Interiors/payloads/structures Stress Engineering capability. This is a techno-managerial position that is expected to provide technical leadership and people leadership to the team. Position Responsibilities :Manages employees performing Stress engineering activities in the areas of Aircraft Mods, Payloads, Mechanical (Structures, Interiors) Design and being responsible in resolving engineering problems associated with design and development, configuration implementation, process redesign and in-service design of aircraft interiors and Payloads, structures and mechanical systems.Manages Career planning, Performance management, Strategic skill development, Drives Organizations initiatives.Leads development of engineering solutions for the Interiors and Seats Engineering function in support of current and future commercial airplane products.Provides oversight to complex projects; integrating multiple considerations including: suppliers, interfacing engineering teams, production system needs, regulations, and airline requirements.Develops and executes project and process plans, implements policies and procedures and sets operational goals.Acquires resources for projects and processes, provides technical management of suppliers and leads process improvements.To be successful requires extensive coordination with Reg Admin, Customer Engineering, Payload Configuration, Supplier Management, Seat Suppliers, Airline Customers, numerous interfacing program commodity teams, regulatory administration, FAA, and factory personnel. In addition, a strong engineering foundation is needed to review and approve supplier technical data, understand certification test requirements, prepare engineering releases to support seat and systems installations, author and release compliance summary reports. Must be able to represent the company professionally in demanding environments. Airline Customers and Seat Suppliers are located around the globe, requiring flexibility to support meeting at any time, as well the need for travel, domestically and internationally.Develops project or operational plans aligned with department's objectives. Implements plans to ensure business, technical and customer requirements are achieved. Assigns authority and responsibilities to employees to execute the plan. Reviews plans' execution, makes appropriate adjustments, and resolves issues. Monitors appropriate metrics to ensure performance to plan.Forecasts resource needs and makes hiring decisions. Coaches, counsels, mentors and provides developmental opportunities and job assignments to enhance employee performance and expand capabilities. Ensures employees are working effectively with all development teams. Provides on-going developmental feedback. Enforces company rules and policies regarding ethical behavior, safety, security, use of company property, time charging, etc.Establish Engineering process as per Boeing and aerospace standards. Ensure they are documented and followed by the teams to meet the Process compliance.Partner and engage with internal and external stakeholders, maintain relationships/partnerships with internal customers, peers and partners to develop strategies, goals and objectives that are consistent with the organization's strategy. The position will be pivotal in creating and maintaining relationships with the Global teams and working closely with those stakeholders in planning and forecasting activities of the team as well as reporting requirements from stakeholders.Shall draw upon domain expertise to resolve complex technical problems associated with design or production support activities.Provide periodic updates to senior management in the form of progress reports, project summaries, and other related documents.Must foster an innovative work environment leading to identification of opportunities for improvements in product, process, quality, and productivity.Support SRR (Systems Requirements Review), PDR (Preliminary Design Reviews) and CDR (Critical Design Reviews Basic Qualifications (Required Skills/Experience): Bachelor's degree or higher is requiredCandidate must possess excellent understanding of the Aircraft Modifications (Mods on Structure, Payloads, Electrical, Avionics, System integration) Interiors design and Installation (Ex: Galleys/Furnishings/Insulations), structural design and installation (Ex: Floor Panels, Layout of Ceiling/Cargo Architecture), Mechanical Systems (Ex: Emergency Equipment installation) and Electro-Mechanical systems (Ex: General and Emergency Lighting systems), Flammability and Material Properties. Experience of working with Boeing platforms are preferred.Candidate is expected to be familiar with Safety and Airworthiness Standards per Regulatory requirements such as FAA.Desired Candidate should have exhibited engineering expertise across product development phases such as Design, Build & Fleet Support.Must possess strong leadership (people and process) and project management skills.Provides oversight and approval of technical approaches, products and processes.Candidate should have a strong aptitude for team building and people development to Manage, develop and motivate employees.Communication - strong written and verbal communication skills, ability to prepare comprehensive reports, proposals, Statements of Work. Candidate must be fluent in English, and have expertise in using MS Office tools. Must be flexible, with a high tolerance for organizational complexity and ability to work with partners from within Boeing and outside.Candidate must be a self-starter with a positive attitude, high ethics, and a track record of working successfully under pressure in a time-constrained environment. Practical knowledge and experience of Stress analysis (Structures and systems) , Aircraft certification (Stress requirements) , testing etc. along with thorough understanding of various tier s of aircraft requirements. Preferred Qualifications (Desired Skills/Experience): Experience with any of industry leading CAD, PLM, System IPT, Stress Analysis & Thermal Analysis will be preferred.Experience with People management experience, Budget planning, Program management are Preferred. Typical Education & Experience: Bachelor degree with 14+ years of related work experience OR Masters of Engineering and 12+ years of related experience. Relocation: This position offers relocationExport Control Requirements: Not an export control positionEqual Opportunity Employer:We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.We have teams in more than 65 countries, and each person plays a role in helping us become one of the world's most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.Salary: . Date posted: 04/05/2024 04:03 PM

BASIC QUALIFICATIONS - BS in Computer Science or equivalent combination of technical education and work experience - Dedicated and committed - External hires should have minimum of 7 - 10 years of relevant experience - Should have at least 2 year of experience in managing a team of 10-15 Engineers - Experience in hiring, recruiting, developing and promoting Technical Contributors and Engineers - Strong understanding of support processes - SLA, handling tickets, monitoring, processes and metrics. - Very strong stakeholder management and communication management. - Good command over Windows and Excel - Strong analytical skills and ability to work in an unstructured and evolving environment - Good people manager who can manage and motivate direct reports and get the best out of themDESCRIPTIONAmazon Music Imagine being a part of an agile team where your ideas have the potential to reach millions. Picture working on cutting-edge consumer-facing products, where every single team member is a critical voice in the decision-making process. Envision being able to leverage the resources of a Fortune-500 company within the atmosphere of a start-up. Welcome to Amazon Music, where ideas are born and come to life. Everyone on our team has a meaningful impact on product features, new directions in music streaming, and customer engagement. We are looking for new team members across a variety of job functions including software engineering/development, marketing, design, ops, and more. Come join us as we continue to make history by launching exciting new projects. Our team is focused on building a personalized, curated, and seamless music experience. We want to help our customers discover up-and-coming artists, while also having access to their favorite established musicians. We build systems that are distributed on a large scale, spanning our music apps, web player, and voice-forward audio engagement on mobile and Amazon Echo devices, powered by Alexa to support our customer base. Amazon Music offerings are available in countries around the world and our applications support our mission of delivering music to customers in new and exciting ways that enhance their day-to-day lives. Come innovate with the Amazon Music team! As a Support Engineering Manager for Amazon Music team you would be managing a talented team of support engineers resolving technical problems. You identify customer problems, demonstrate excellent judgement skills in decision making, mentoring and growing talent. You inspire people, motivate the team, drive the culture of innovation, implement support engineering best practices, and have commitment and grit to deliver results. You improve the customer experience with technical support, case escalations, and service quality. You are responsible for overall productivity, quality, and delivery of support engineering services. To make sure your team provide high quality support, you facilitate their connection to subject matter experts and learning opportunities. You are responsible for team schedules and goals. You help scope technical efforts and identify risks. You stay connected and resolve blockers. You communicate business updates, priorities, resolution status, and any challenges to your customers, stakeholders, and management. You manage escalations and make sure customer needs are met. You drive Operational Excellence that improve processes (e.g., automating ad-hoc or manual steps). You ensure team compliance with policies (e.g., information security, data handling, service level agreements.). You hold postmortems and document lessons-learned in COEs to ensure that problems don't repeat. Key Responsibilities Include: - Monitoring & Resolution of Trouble Tickets within defined SLA's. Drive escalations to engineering team. - Drive Root Cause Analysis, Impact Analysis and Production Deployment support. - Build automated frameworks, tools, solutions to enable stakeholders/business owners monitor health/drive business outcomes (For example: Automated Business/Product Metrics) - Build a culture of direct code interaction by nurturing talent towards building applications/debugging & making code level fixes. - Regular interactions with various internal business-owners (like engineering teams) to help understand requirements & business priorities, define engagement model and drive improvements. - Developing support strategies and creating appropriate harnesses as well as pragmatic approaches for quick & effective support. - Resource planning to support various program asks. - Drive initiatives to maximize operational efficiency. - Defining measurable metrics to gauge progress against objective Support goals. - Build best-of-class support engineering teamWe are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDPREFERRED QUALIFICATIONS - BS in Computer Science or equivalent combination of technical education and work experience - External hires should have minimum of 7 - 10 years of relevant experience - Should have at least 2 year of experience in managing a team of 10-15 Engineers - Strong organizational skills, tracking multiple test executions simultaneously and ability to synthesize the results - Experience working and coordinating with distributed worldwide teams preferred - Shows creativity and initiative to improve productivity by Innovative means like Developing New tools - Proven ability to troubleshoot and identify the root cause of issues in complex Enterprise Level applications. - Demonstrated skill and passion for problem solving and operational excellence. Amazon is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual OrientationSalary: . Date posted: 04/16/2024 10:25 PM

BASIC QUALIFICATIONSB.E. in Computer Science or a related field. 2+ years of experience building, managing engineering teams. 9+ years overall development/technical support experience. knowledge of programming, Operating System and Cloud technology concepts preferred Comfortable communicating cross-functionally and across management levels in formal and informal settings Shows creativity and initiative to improve productivity using automation or creative processes. Ability to understand technical specifications, distributed systems architecture and ability to deep dive on service/application logsDESCRIPTIONThe eBook industry is in its early stages and is evolving rapidly. We are looking for excellent software engineers to join us in consistently improving our customer experience towards our goal of "Every book, ever written, in any language, all available in less than 60 seconds."The Kindle Store team builds and operates the Kindle books shopping experience across platforms around the world. This includes the shopping experience on the retail website, all e-ink and Kindle Fire devices and Kindle reading apps. Our charter is to build a store that makes it easy for customers to find content that is relevant to them.As a support engineer your work will involve: - Developing tools, applications, code improvements and scripts to resolve operational burden of support engineers and operations - Support engineering and troubleshooting on issues related to the digital platform services and content for various products - Interface with content acquisition, content providers, operations and technical teams to ensure content delivery as per service level agreements - Production builds, tools, and configuration management for software product releases and successful deployments.Key job responsibilities* Monitor & Drive team to Resolution of Trouble Tickets within defined SLA's. Drive escalations to engineering team.* Drive Root Cause Analysis, Impact Analysis and Production Deployment support.* Build automated frameworks, tools, solutions to enable stakeholders/business owners monitor health/drive business outcomes.* Build a culture of direct code interaction by nurturing talent towards building applications/debugging & making code level fixes.* Regular interactions with various internal business-owners (like engineering teams) to help understand requirements & business priorities, define engagement model and drive improvements.* Developing support strategies and creating appropriate harnesses as well as pragmatic approaches for quick & effective support.* Resource planning to support various program asks.* Drive initiatives to maximize operational efficiency.* Defining measurable metrics to gauge progress against objective Support goals.* Build best-of-class support engineering teamWe are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDPREFERRED QUALIFICATIONS* Hands-on technical expertise * Experience with mission critical, 24x7 systems * Excellent verbal and written communication skills * Ability to handle multiple competing priorities in a fast-paced environment * Experience in preparing quality metrics and effectively engaging with stakeholders to set and drive quality goals.Salary: . Date posted: 04/16/2024 10:21 PM

Job DescriptionAt Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. Overview Boeing is the world's largest aerospace company and a leading provider of commercial airplanes, defense, space, and security systems, and global services. Building on a legacy of over a century of innovation and leadership, Boeing continues to lead the way in technology and innovation, customer delivery, and investment in its people and future growth of aerospace.In India, Boeing has been a strong partner to the Indian aerospace and defense sectors for more than 75 years. People at Boeing have been supporting mission readiness and modernization of India's defense forces, and enabling connected, safer, and smarter flying experiences, in the sky, in the seas, and in space. Technology for today and tomorrow The Boeing India Engineering & Technology Center (BIETC) is a 3000+ diverse engineering workforce that contributes to global aerospace growth. Our engineers deliver cutting-edge R&D, innovation, and high-quality engineering work in global markets, and leverage new-age technologies such as AI/ML, IIoT, Cloud, Model-Based Engineering, and Additive Manufacturing, shaping the future of aerospace. People-driven culture At Boeing, we believe creativity and innovation thrives when every employee is trusted, empowered, and has the flexibility to choose, grow, learn, and explore. We offer variable arrangements depending upon business and customer needs, and professional pursuits that offer greater flexibility in the way our people work. We also believe that collaboration, frequent team engagements, and face-to-face meetings bring diverse perspectives and thoughts - enabling every voice to be heard and every perspective to be respected. No matter where or how our teammates work, we are committed to positively shaping people's careers and being thoughtful about employee wellbeing.At Boeing, we are inclusive, diverse, and transformative. With us, you can create and contribute to what matters most in your career, community, country, and world. Join us in powering the progress of global aerospace.Production engineers at Boeing baseline build plans, provide and support the tooling required to accomplish that build, and resolves all build conflicts that occur when building something as complex as a commercial airplane or a military fighter. Production Engineering .... MAKE DESIGN FLY!Boeing India Engineering and Technology Center (BIETC) has an immediate opening for a Senior Manager - Production Engineering who will be responsible for managing employees and front-line managers performing engineering and technical activities related to manufacturing engineering.The selected individual will manage a team of engineers located at multiple locations in India and manage work-statement being performed by them. The selected individual will also support identification and development of innovative production engineering technologies.This position engages with stakeholders to develop and execute integrated departmental plans, policies and procedures and provides input on departmental business and technical strategies, goals, objectives. Acquires resources for department activities, provides technical management of suppliers and leads process improvements. Develops and maintains relationships and partnerships with customers, stakeholders, peers, partners and direct reports. Provides oversight and approval of technical approaches, products and processes. Manages, develops and motivates employees and first-level managers.This position will provide project management guidance to and administer multiple projects, develop and administer budgets, schedules and performance standards. This position provides periodic updates to Boeing executive management in the form of progress reports, project summaries, and other related documents. This position will also be responsible for coordinating and communicating regularly with experts in Boeing organizations around the world.This position will support initiatives of Boeing India Engineering and Technology Center related to employee development, customer engagement, strategic relations, Government interactions, etc.This position will be located at Boeing India Engineering and Technology Center, Chennai, India. Position Responsibilities: Knowledge and deep understanding of state-of-the-art technologies, policies and procedures related to airplane manufacturing engineering especially airplane integration and assembly.Knowledge of skills, abilities and tools required by employees to accomplish organizational responsibilities.Past experience and demonstrated ability to manage large teams in aerospace or related domain. Skilled in advising and mentoring subordinate managers or staff members to meet schedules or resolve technical or operational problems.Technical and Project Management skills to lead a diverse team consisting of Boeing personnel and partners.Exceptional business judgment and strong strategic counseling skills. Must be results-driven and have a strong bottom-line orientation.Teamwork is important in this position; individual must have strong teambuilding skills. Must have ability to accomplish results through subordinate managers or non-management employees, colleagues in other parts of Boeing, and partners, even when they are not direct reports. Ability to work well on virtual teams across multiple time-zones.Must be flexible, with a high tolerance for organizational complexity and ability to work with partners from within Boeing and outside, across different cultures and time-zones.Strategic thinking and execution - must be able to develop knowledge and communicate with engineering and technology organizations, identify capacity/capability to perform current and projected engineering work statement and research, conduct on-site evaluations and assessments as to the strengths to perform these activities.Communication - strong written and verbal communication skills, ability to prepare comprehensive reports, proposals, Statements of Work, and connect technology to business considerations (e.g., ROI). Candidate must be fluent in English, and familiar with MS Office tools.Candidate must be a self-starter with a positive attitude, high ethics, and a track record of working successfully under pressure in a time-constrained environment.Ability to mentor and teach subordinates and partners to accomplish project and departmental goals and objectives.Employer will not sponsor applicants for employment visa status. Basic Qualifications (Required Skills/Experience): A Bachelor's degree or higher is required as a BASIC QUALIFICATIONBachelor or Master degree in Engineering with 15 or more years' experience preferably in an aerospace company. A Master's Degree in Business Administration will be a plus.Experience working in Aerospace manufacturing engineering or related fieldExperienced in leading multiple manufacturing engineering or related teams in a formal leadership roleExperience working in a global organization is preferred Typical Education & Experience: Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 16 Plus years' related work experience or Master's Degree with 15+ years of experience with an equivalent combination of education and experience. Relocation: This position does offer relocation within INDIA. Export Control Requirements: Not an export control positionEqual Opportunity Employer:We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.We have teams in more than 65 countries, and each person plays a role in helping us become one of the world's most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.Salary: . Date posted: 04/17/2024 03:52 PM

BASIC QUALIFICATIONS- Graduate with 6+ years of experience in operations /program management, of which a minimum 2+ years in managing people.- Proficiency in written and verbal English and local language- Relevant experience in performing data analysisDESCRIPTIONDigi-Flex primarily focuses on providing highest quality content experience for digital programs across the globe. We believe high-quality content and service will help us earn the trust and loyalty of customers.As part of the Digi-Flex org support for FireTV global content business partners, FireTV Catalog Quality Operations team supports provider onboarding, catalog integration testing and manual matching to provide best in experience, for our customers. This role requires the individual to manage a team of approximately 20 associates supporting tasks related to FireTV catalog content involving fixing metadata, performing quality checks on content and performing app testing etc.Key job responsibilities- Manage stakeholder communication across different sites on operational milestones, process changes, escalations, etc.- Own program specific goals around SLA, quality and productivity.- Ensure business processes are well documented and continuously updated.- Responsible for identifying customer impacting issues, coming up with solutions and implementing them, along with business partners.- Work with product and technical teams to build and improve the tools and technology to support the process.- Define, measure and present operating metrics to ops leaders and business partners.- Manages people performance and support career progression.- Participate in hiring and mentoring to create leadership talent pipeline.Complexity of work:- Responsible for building a high-performance team that will achieve and exceed the charter and goals for the program.- Manage multiple processes and achieve program level goals, irrespective of external dependencies.- Ensure effective utilization of resources to drive high team efficiency.- Drive process improvements and meet OP targets.- Provide inputs for OPEX reviews.A day in the life- Track record of meeting and exceeding high service delivery standards- Experience in driving process excellence and productivity improvement.- Experience owning and building processes with very limited guidance.- Experience in understanding metrics, enhancing them and taking decisions based on it.- Experience in independently conducting deep dives to aid problem solving, by identifying blockers and coming up with solutions.- Identify continuous process improvement opportunities globally, reducing SLAs, and should be able to independently drive these initiatives.- Demonstrated experience working with stakeholder (program managers and business teams).We are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDPREFERRED QUALIFICATIONS- Degree in business, management, or related field.- Operations, program and account management skills.- Individuals with a passion for movies.- Background in web search.Salary: . Date posted: 04/18/2024 10:12 PM

Purpose & Overall Relevance for the Organization: Global Business Services (GBS) aims to provide globally unified services based on standardized and automated solutions across different functions and markets. This will enable us to drive operational efficiency, quality services, improved agility and better decision-making whilst reducing complexity and workload.Experience in Service Management organizations including support for: design, configuration,development of L and D topicsDrive the evaluation, design,development,testing and implementation of enterprise service management solution and provide input into the unified employee experience designExperience with IT platforms used within Global Business Services Key Responsibilities: Define learning solutions strategy for needs across GBS: Partner with stakeholders to arrive at the right solutions with end user perspective in mind. Demonstrate strong curiosity to understand customer and their needs to be able to consult and influence right solutions approach. End to end partnership with Learning Leads to ensure meaningful design and flawless execution. Stakeholder engagement & partnership: Build close partnerships with the GBS L&D Leads, HR Leads, Learning CoE and Externla vendors to ensure a cohesive approach to design & development Stay connected to the global learning teams to leverage solutions and also represent GBS voice into solutions design early on External vendor engagement: Evaluate need for external vendors where necessary to design best in class learning interventions. Build strategic partnerships with vendors for scalable & cost-effective solutions. Future scope of work- KM Elicit, model, maintain, and prioritize all requirements for implementation of service management solution(s) across Global Business Services Drive the evaluation, design, development, testing and implementation of enterprise service management solution and provide input into the unified employee experience design; specifically manage the development of a user friendly, Collaborate with Function leaders to ensure consistency in processes, metrics, and continuous improvement of processes. Collaborate across GBS capabilities and GBS hubs to ensure two-way communication between the function and GPO (feedback, requirements, operational needs as related to process improvement) Support process owners in change management related to launch and adoption of service management solution across GBS hubs, as well as GBS customers. Support function leaders in planning future roadmap/strategy for processes. Key Relationships: Operations Center Leads Function leaders GBS Senior leadership leaders Knowledge, Skills and Abilities : Experience: 8-12 yrs.(L&D preferably KM also) Exceptional communication skills. Proficiency in English language. Ability to work collaboratively and proactively with multi-functional and multi-cultural teams. Broad understanding of the current and emerging service management trends and developments Experience with IT platforms used within Global Business Services Experience in Service Management organizations including support for: design, configuration, development and implementation. Deep Design L&D technical & domain trainings is a must. Experience in global companies or roles is a must. Salary: . Date posted: 04/22/2024 08:10 PM