Sales Reporting Analyst Salary in Bangalore - PayScale

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Manager, Proactive Monitoring Engineer is responsible for ensuring the success of our customers by effectively leading a team of Customer Engagement Analysts (Salesforce Product Suite Experts who can work with customers through large scale Salesforce initiated changes) along with associated support projects and processes. This role involves handling critical customer messaging and escalations, career development of individuals, and project management processes . Apart from day-to-day activities, the candidate is expected to be involved in planning to develop the team, run projects of organizational importance, guide / mentor next cadre of leadership as per Salesforce values, while being a face of organization to the wider world The candidate is encouraged to be independent, self-motivated, proactive, results-oriented and able define and provide a high level of customer satisfaction through the delivery of support services. Location: Bangalore Work Hours: We operate 24x7 which can involve working during one of the below shifts as per business need and also have a non-standard work week(Ex: Tue - Sat, Wed - Sun). While we have 5 days a week, it is not vital that the weekend is Saturday and Sunday. You may get your weekly off on any day of the week (Mon/Tue, Thu/Fri)AMER hours (Eastern Standard Time - 5.30 PM/6.30 PM IST or Pacific Standard Time - 8:30 PM/9:30 PM IST onwards depending on Daylight Savings Time) EMEA hours - 12:00 PM/1 PM/2PM IST onwards depending on Daylight Savings Time APAC hours - 5.30 AM IST onwards Work hours are subject to change depending on Business needs. Experience/Skills Required: Overall work-experience of 11+ years, Strong people management expertise of at least 6 years in technical support/customer success management roles .Strong Experience in handling technical support or customer success professionals.Experience with support tools and phone systems.Excellent written and verbal communication skills.Strong team player with a service-oriented attitude and a keen focus on enhancing customer experience, understanding customer concerns and working with internal product/program teams to address such concernsContinuously sets the standard on what defines customer service delivery and customer engagement.Excellent situational awareness in handling objections in dynamic customer environments.Leading cross-functional teamwork across global teamsSelf-motivated, takes initiative, assumes ownership and runs programs with minimal directionDrive stakeholder engagement across peers and senior managementAbility to address and actively engage large audiences and hold their interestStrong Executive presence and excellent convincing skills; ability to hold own point of view in tough conversationsProvide guidance, mentoring, training and delegate responsibilities to managers enabling their professional growth and developmentAbility to optimally communicate and coordinate with departments across the organization including Sales, Consulting, CSM, QA, Program Management, and Product ManagementStrong Critical issue management experience with multiple stakeholders including customers and product teamsDemonstrate strong work ethic and advanced organizational skillsAbility to develop and deliver creative business solutions for complex problemsAbility to attract, hire and retain high-performing support professionalsAbility to work on challenging priorities under tight timelines and delivery pressures. Analytical bent of mind to understand data and derive actionable insightsDetailed Role & Responsibilities: We are a 24 hrs 7 days a week 365 days center and hence would need candidates who are open to work any shift based on business requirements including Saturday and/or Sunday.Lead a support team to achieve business objectives including the attainment of targets for customer satisfaction, employee satisfaction, service levels, resolution time, and project deadlines. • Set team goals in alignment with Global Support objectives. Assist direct reports in the definition and attainment of individual goalsEnsure that direct reports have the resources, information, and processes necessary to deliver effective technical solutions to our customersEnsure the delivery of high-quality technical and soft-skills training for direct reportsDeliver performance reviews for all direct reports and provide regular feedback on performance in terms of agreed upon performance and employee development goalsEffectively represent the Support department on cross-organizational teams to deliver on organizational objectives.Handle workflows and schedules for direct reports and ensure adequate workload coverageDeliver regular reports that provide qualitative and quantitative descriptions of business performanceHandle key processes including FAQ analysis, case reviews, and customer feedback analysisDevelop and maintain Support procedures and policiesAdvocate for customers and define ways to continually contribute to the customer experienceServe as a manager, mentor, knowledge resource, and escalation point for support agents; Build credibility and trust within the support groupDevelop and facilitate the professional growth and development of team membersEmpower and install confidence in team members to enable them growFlexibility to work in staggered shifts, where weekly-offs are not Saturday and Sunday but two consecutive days from the other five weekdaysWork as Duty Manager on rotation or as per business needs handling customer concerns and priority issuesTake up and deliver on any other responsibilities as assigned from time to time by reporting manager/support managementAccommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/01/2024 03:14 PM

About NetApp We're forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we can't do it alone. We know when to ask for help, collaborate with others, and partner with smart people. We embrace diversity and openness because it's in our DNA. We push limits and reward great ideas. What is your great idea? "At NetApp, we fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to foster a higher performing organization." -George Kurian, CEOJob SummaryDesigns, develops, modifies, debugs and evaluates programs for functional areas, including but not limited to Finance, Revenue and Order to Invoice. Understanding on Procure to Pay, Quote to Order and supply chain management would be an add on advantage. Develop, review, debug and test integrations, system implementation plans, extensions and Reports. Prepares and obtains approval of system and programming documentation. Recommends changes in development, maintenance and system standards.Job Requirements• Excellent working knowledge in Oracle ERP Cloud Finance as Senior Developer: Oracle ERP applications development with expertise on Integration OIC, Extensions VBCS, Conversions, Reporting (BIP,OTBI) ,BICC extract ,FRS, Smart views, BPM , Infolets • Around 5 years experience in a senior role, working with Oracle ERP Cloud applications, with a detailed knowledge of the Oracle ERP Cloud suite of products, and the interactions between modules & 3rd party applications. • Experience of at least one full life cycle cloud projects, with a track record of end-to-end delivery of Oracle ERP applications in oracle financial modules. • Translate business requirements into technical specifications. • In-depth knowledge and experience in functional process flows and some important configuration on below modules: o Oracle General Ledger (GL) , Oracle Accounts Payable (AP),Oracle Accounts Receivable (AR), Oracle Fixed Assets (FA), Oracle Cash Management (CM),Oracle Subledger Accounting (SLA), Oracle Cloud Tax, Revenue . o Financials Statements Generator (FSG), Financials Reporting Studio (FRS), SmartView, Online Transactional Business Intelligence (OTBI) o Experience writing SQL queries, analysing data desirable. • Good understanding of Order Management (OM), TCA, Inventory, Purchasing, Service Contracts. • Support in testing activities, including integration testing, end-to-end (business process) testing and UAT. • Be a driver of change for Finance to continuously improve our ability to serve includes identifying gaps in processes, data lifecycle or new relevant releases in platform offerings. • Participate as the key resolute in the delivery and support of the quarterly Oracle fusion systems upgrade. • Solid understanding of relational database concepts, internet technologies, Unix/Linux operating system functions • Ability to work collaboratively within a team environment of other programmer/analysts cross functional peers to support deadlines. • Ability to handle multiple tasks concurrently. • Nice to have Oracle Cloud Financials Certifications.EducationBachelor's degree in Computer Science or equivalent and 6-9 years of related experience or a Master's degree in Computer Science and a minimum of 6 years of related experienceDid you know... Statistics show women apply to jobs only when they're 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you. Why NetApp? In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities. We expect a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. We also offer financial savings programs to help you plan for your future. If you run toward knowledge and problem-solving, join us.Salary: . Date posted: 04/01/2024 03:04 PM

BASIC QUALIFICATIONS- 3+ years of data engineering experience- Experience with data modeling, warehousing and building ETL pipelines- Experience with SQLDESCRIPTIONAmazon is looking for a motivated individual with strong database, analytical skills and technology experience to join the Display Ads Finance team.Key job responsibilities- Owning the design, operations and improvements for the Organizations Datawarehouse infrastructure - Maintain, improve and manage all ETL pipelines and clusters- Explore and learn the latest AWS technologies to provide new capabilities and increase efficiency- Define metrics and KPIs to measure success of strategic initiatives and report on their progress- Develop relationships and processes with finance, sales, business operations, solution delivery team, partner, BD, and other cross-functional stakeholders- Help continually improve ongoing reporting and analysis processes, automating or simplifying self-service support for customers.- Collaborate with data scientists, BIEs and BAs to deliver high quality data architecture and pipelines.A day in the lifeIn this position the successful candidate will be responsible for partnering with Finance and Business leaders to expand and optimize data infrastructure that supports weekly, monthly, quarterly and annual for the Display Ads Finance group and our stakeholders.About the teamThe candidate should enjoy creating pipelines, analyzing data, recommending and implementing solutions to facilitate financial and metrics reporting.- Plan, design, implement, and manage a deployment of self-service data platform & visualization in Quicksight- Create and maintain ETL procedures and SQL queries to bring data in from data warehouse and alternate data sources- Utilize database technologies, including Redshift, AWS EMR and Quicksight to design, develop, and evaluate analyses and highly innovative business intelligence tools and reporting- Scripting language such as Python preferred- Establish scalable, efficient, automated processes for large scale data analyses- Support the development of performance dashboards that encompass key metrics to be reviewed with senior leadership and sales management- Work with business owners and partners to build data sets that answer their specific business questions- Support Financial Analysts, Sales Operations Leads and beyond in analyzing usage data to derive new insights and fuel customer successWe are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- Experience with AWS technologies like Redshift, S3, AWS Glue, EMR, Kinesis, FireHose, Lambda, and IAM roles and permissions- Experience with non-relational databases / data stores (object storage, document or key-value stores, graph databases, column-family databases)Salary: . Date posted: 04/08/2024 10:31 AM

BASIC QUALIFICATIONS- Bachelor's degree in an analytical or business field, or comparable business experience with some technical background- 3+ years of previous experience in a contact center environment using contact center technologies, such as Avaya, IEX, Nice, InContact, or similar- 2+ years of previous experience in a workforce management role, such as a real time analyst or workforce analyst- Knowledge of Excel at an advanced level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)DESCRIPTIONAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.For more than 11 years, Amazon Web Services ("AWS") has been the world's most comprehensive and broadly adopted platform. offers over 100 fully featured services to millions of active customers around the world-including the fastest-growing startups, largest enterprises, and leading government agencies-to power their infrastructure. Support Engineer team provides global technical support to a wide range of customers using as they build mission-critical applications on top of services. Support Engineer Global Business (Biz Ops) is a diverse team that provides the underlying infrastructure (tools, people planning, and processes) to enable decision making to ensure business success and is seeking an experienced Real Time Workforce Analyst.Key job responsibilitiesReal-time monitoring & reporting of Schedule deviations like breaks, absenteeism, late login, early logout and other schedule non-adherence.*Work on real-time tickets related to schedule change request, non-production request *Prepare and communicate daily handoff report to WFM leadership team on SL performance.*Recognize and initiate escalation process for systems outages and submit problem tickets to the hot desk, and initiate appropriate tactics to ensure service levels are maintained.*Serves as primary interface between WFM and Site Ops leadership to establish and strengthen a positive partnership*The RTA will be a part of Workforce Management team and will be responsible for real time monitoring of service levels and site performance during the day to ensure effective management of the incoming and outbound phone, chat and email volume.A day in the lifeAt AWS, (Real-Time Analyst) to be part of the AWS Support Engineer Community. As a member of the AWS Support Engineer team you will be at the forefront of this transformational technology assisting a global list of companies. The RTA will be a part of Workforce Management team and will be responsible for real time monitoring of service levels and site performance during the day to ensure effective management of the incoming and outbound phone, chat and email volume. The position will have high visibility to all the operations teams internal.About the teamDiverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.Why AWSAmazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.Inclusive Team CultureHere at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing ouruniqueness.Mentorship and Career GrowthWe're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- Proactively gather the right data from appropriate sources and implement effective resolutions, probe/consider all of the facts, considers other perspectives; conduct root cause analysis; refer to long term plans and goals; prioritize key factors- - Ability to maintain composure in critical situations and communicate clearly with both internal and external stakeholders- Ability to prioritize and meet tight deadlines- Proven ability to build and maintain strong relationships with key stakeholders to ensure shared objectives are met- Proven strong interpersonal and communication skills with the ability to communicate effectively to a wide range of constituencies in a diverse environmentSalary: . Date posted: 04/12/2024 09:10 AM

About NetApp We're forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we can't do it alone. We know when to ask for help, collaborate with others, and partner with smart people. We embrace diversity and openness because it's in our DNA. We push limits and reward great ideas. What is your great idea? "At NetApp, we fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to foster a higher performing organization." -George Kurian, CEOJob SummaryThe Business Systems Analyst (BSA) focuses primarily on individual business processes and systems throughout the Finance, Treasury, Financial Planning & Analytics functions, however, they also may work with Sales, Supply Chain, HR, Payroll, Marketing, and other functional areas as well. This individual will work collaboratively across all the Finance business processes and departments to design, build, test, and implement applications solutions. The primary focus will be on our ERP system, which is Oracle Cloud ERP. The ideal candidate will be capable of quickly understanding business processes, organizing projects and tasks, and communicating at all levels of the organization. Specific areas of responsibility of the BSA include: • Business Functional Knowledge: o Collaborate with business users to define processes that meet business needs. o Ensure processes are scalable and flexible to meet future business need. o Design processes that can be implemented with minimal disruption to supporting systems, and that are cost effective. o Anticipate the needs of stakeholders affected by process change. o Ensure that proposed changes represent the best overall fit for the organization. o Serve as subject matter expert on features and capabilities of ERP. Continuously works to understand ERP capabilities, functionality, features, and modules to help provide solutions to make users and the company more efficient and cost-effective.Job Requirementso Develop and define IT requirements to support process and system changes. o Lead mid to large-size ERP projects. Must be able to lead the project team, monitor progress, set deadlines, and meet the needs of the key stakeholders in a timely manner. o Co-lead design sessions to identify gaps and opportunities. o Create detailed functional design documents for conversions, interfaces, and reports. o Coordinate with IT development teams to manage the development process and resolve issues. o Prepare and execute testing plans to ensure high quality results. • Support and Technical Sustaining Operations: o Monitor implemented systems and processes to ensure high performance. o Manage support requests to ensure timely and thorough resolution of issues. o Engage with vendor service support groups to bring resolution to system performance or other processing issues.Educationo Bachelor's degree in business, Finance or Accounting, Economics, or Information Technology. o Very good understanding of key business concepts, processes, and terminology including Accounts Payable, Accounts Receivable, General Ledger, Fixed Assets and Financial Reporting o 6+ years of experience with supporting or configuring Oracle ERP systems to enhance functionality. o 3+ years of Oracle ERP Project Leadership. Required Skills and Abilities: o Bachelor's Degree in relevant field; or 6+ years of relevant experience. o Intermediate to advanced Microsoft Excel skills. o Ability to work on multiple tasks and to self-manage deliverables, meetings, and information gathering. o Excellent communication skills - able to present options and solutions in a way that can easily be understood by business users. o Strong experience on Oracle ERP applications, ERP cloud knowledge is a plus.Did you know... Statistics show women apply to jobs only when they're 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you. Why NetApp? In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities. We expect a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. We also offer financial savings programs to help you plan for your future. If you run toward knowledge and problem-solving, join us.Salary: . Date posted: 04/11/2024 03:04 PM

About us At ExxonMobil, our vision is to lead in energy innovations that advance modern living and a net-zero future. As one of the world's largest publicly traded energy and chemical companies, we are powered by a unique and diverse workforce fueled by the pride in what we do and what we stand for.The success of our Upstream, Product Solutions and Low Carbon Solutions businesses is the result of the talent, curiosity and drive of our people. They bring solutions every day to optimize our strategy in energy, chemicals, lubricants and lower-emissions technologies. We invite you to bring your ideas to ExxonMobil to help create sustainable solutions that improve quality of life and meet society's evolving needs. Learn more about our What and our Why and how we can work together .ExxonMobil's affiliates in IndiaExxonMobil's affiliates have offices in India in Bengaluru, Mumbai and the National Capital Region. ExxonMobil's affiliates in India supporting the Product Solutions business engage in the marketing, sales and distribution of performance as well as specialty products across chemicals and lubricants businesses. The India planning teams are also embedded with global business units for business planning and analytics.ExxonMobil's LNG affiliate in India supporting the upstream business provides consultant services for other ExxonMobil upstream affiliates and conducts LNG market-development activities.The Global Business Center - Technology Center provides a range of technical and business support services for ExxonMobil's operations around the globe.ExxonMobil strives to make a positive contribution to the communities where we operate and its affiliates support a range of education, health and community-building programs in India. Read more about our Corporate Responsibility Framework. To know more about ExxonMobil in India, visit ExxonMobil India and the Energy Factor India .What role you will play in our team Develop, maintain portfolio of Chemical products(CP) category : Base oil, Additives, 3P Spec buy Finished lubes Drive value, efficiency and market advantage, while ensuring operational integrity Responsible for establishing strategic priorities for category, evaluating and sourcing suppliers (new / existing) & driving Supplier Relationship Management (SRM) Develop Total System Cost based strategies for effective negotiation Prepare Procurement Plans and Awards for review and approval Supplier Relationship Management Contract Administration/Management activities Optimizing supplier base and drive spend through preferred vendors and contracts Bring industry expertise in supporting category that drives savings and Business transformation Project start up related activities: Develop, maintain new supplier / contracts required for start-up of New India lube blending plant Key interfaces: Business Line contacts Supplier contacts Contract Leads/Managers Functional Category Managers Category Procurement Managers Corporate functions (Law, Tax, Controllers, Treasurers etc.) Bidding Center Analysts Controls Advisors Payables What you will do Procurement process execution Identify Business Value and agreement rationalization opportunities within the portfolio Execute bids and conduct techno-commercial negotiations Provide portfolio specific market intelligence to peers and Business Lines Steward tactical business relationship for key portfolio activities Supplier Relationship Management activities Ensure transactional efficiency of agreements (SAP friendly) Resolve invoice and purchase order related recycle by identifying and eliminating root causes Support other Contract Leads/Managers as needed About YouSkills and Qualifications Bachelor of Engineering degree (Chemical preferable) or equivalent with minimum 6.5CGPA MBA in marketing /Material management / Supply chain would be added benefit. At least 4 years' experience in responsible roles in Procurement in Lubricants/ Petrochemicals Industry Procurement process expertise Analytical skills / knowledge of "Total System Cost" principles Procurement experience related to Lubes Value Chain is preferable Procurement experience related to Lube blending plant start-up Need good analytical as well as tactical skills General industry and global market knowledge Effective negotiation, advocacy and influencing skills Knowledge of PtP (procure to pay) process including ERP systems Excellent interpersonal and communication skills Ability to work across different cultures and organizations Fast learner, results/customer orient Your benefitsAn ExxonMobil career is one designed to last. Our commitment to you runs deep: our employees grow personally and professionally, with benefits built on our core categories of health, security, finance and life. We offer you: Competitive compensation Medical plans, maternity leave and benefits, life, accidental death and dismemberment benefits Retirement benefits Global networking & cross-functional opportunities Annual vacations & holidays Day care assistance program Training and development program Tuition assistance program Workplace flexibility policy Relocation program Transportation facility Please note benefits may change from time to time without notice, subject to applicable laws. The benefits programs are based on the Company's eligibility guidelines. Stay connected with us Learn more about ExxonMobil in India, visit ExxonMobil India and Energy Factor India . Follow us on LinkedIn Like us on Facebook Subscribe our channel at YouTube EEO StatementExxonMobil is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin or disability status.Business solicitation and recruiting scamsExxonMobil does not use recruiting or placement agencies that charge candidates an advance fee of any kind (e.g., placement fees, immigration processing fees, etc.). Follow the LINK to understand more about recruitment scams in the name of ExxonMobil.Nothing herein is intended to override the corporate separateness of local entities. Working relationships discussed herein do not necessarily represent a reporting connection, but may reflect a functional guidance, stewardship, or service relationship. Exxon Mobil Corporation has numerous affiliates, many with names that include ExxonMobil, Exxon, Esso and Mobil. For convenience and simplicity, those terms and terms like corporation, company, our, we and its are sometimes used as abbreviated references to specific affiliates or affiliate groups. Abbreviated references describing global or regional operational organizations and global or regional business lines are also sometimes used for convenience and simplicity. Similarly, ExxonMobil has business relationships with thousands of customers, suppliers, governments, and others. For convenience and simplicity, words like venture, joint venture, partnership, co-venturer, and partner are used to indicate business relationships involving common activities and interests, and those words may not indicate precise legal relationships.Salary: . Date posted: 04/17/2024 09:08 PM

About NetApp We're forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we can't do it alone. We know when to ask for help, collaborate with others, and partner with smart people. We embrace diversity and openness because it's in our DNA. We push limits and reward great ideas. What is your great idea? "At NetApp, we fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to foster a higher performing organization." -George Kurian, CEOJob SummaryAs a Sales analyst in Sales Operations, you are in a role that is essential to the success of the SFDC CRM application. You will deliver outstanding support services to NetApp Sales users and partner community spread across the globe. You will need to work closely with cross-functional teams which includes Sales, Marketing, IT, Sales Operations, Order Management & Enterprise reporting and Master data management team. This position requires problem solving skills, analytical skills, identifying and uncovering change requirements, do User Acceptance Testing of new features and bug fixes. This is a challenging and exciting position with an opportunity to directly impact the effectiveness and success of the sales organization. Essential Functions: Provide outstanding daily operational support for CRM system, which includes lead management, contact management, user management, account management, opportunity management, forecasting, admin/configuration changes for both direct (field) and indirect (channel) sales force. Perform problem analysis and get to the root cause of user reported issue. Comprehension and capability of meeting Quality and Service Level Agreements (SLAs) Proactively improve the sales user experience and make sales tools a competitive advantage, identify/recommend and implement process improvements to ensure a positive customer experience. Perform data quality management - Data analysis, Quality checks and ad-hoc reporting. Analyze and report support metrics. Learn and understand Enterprise systems and how they are integrated, including Customer Relationship Management (CRM), Enterprise Resource Planning (ERP), Systems/Applications/Products in Data Processing, Customer Master data and Enterprise Business Intelligence which are essential to this role. User Acceptance Testing (UAT) of features and bug fixes for major releases and maintenance releases Engage business program managers and technical resources when necessary.Job RequirementsExperience with salesforce.com administration - Security/visibility model, User administration etc. (Minimum of 2 years). Good understanding of sales processes and sales systems. Excellent interpersonal and customer relations skills demonstrated through strong presentation, verbal and written communication. Good understanding of IT and marketing processes and their objectives, as related to sales and Sales support, Creative approach to problem solving. Must be flexible to work in 24/5 model - APAC, EMEA and US business and work in shift as assigned by the lead/manager. Be a proactive contributor and subject matter expert on projects. Excellent English language; including verbal, written and comprehension skills.EducationBachelor's Degree - Required Minimum of two years of experience with Customer Relationship Management (CRM) Tool - Required Minimum of two years enterprise experience in Sales Processes/Incident (Case) Management - Preferred Work experience as Admin in CRM application (Salesforce.com) - RequiredDid you know... Statistics show women apply to jobs only when they're 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you. Why NetApp? In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities. We expect a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. We also offer financial savings programs to help you plan for your future. If you run toward knowledge and problem-solving, join us.Salary: . Date posted: 04/22/2024 03:04 PM