Office Administrator Salary in Bangalore - PayScale

We help the world run betterOur company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose:driven and future:focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply nowSMB Service Delivery: Premium Assistant / Coach, Customer Value : Expertise and CareAs market leader in enterprise application software, SAP Concur empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. Joining SAP Concur means becoming part of a team dedicated to your ideas and individual growth. A team that recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible, and inclusive work environment. Our team is committed to diversity, equity, and inclusion, and we work to ensure that our team members feel they belong, are valued, appreciated, and engaged. Job Overview: A Premium Assistant Coach is responsible for providing quality consultation to SAP Concur customer administrators, driving self:guidance while elevating product knowledge, optimizing their application and sustaining customer loyalty. Their duties include building trusted relationship with customers, configuring SAP Concur products, providing best practice recommendations, solution assistance to ensure overall client satisfaction is met. Premium Assistant coach will work closely as the functional, technical subject matter expert to communicate with customers regarding a variety of topics ranging from product capabilities to support tickets. This position will be based out of SAP Concur Bangalore office and requires working hours and days aligned to support North America based clients.Activity with all Customers::Premium Assistant coaches will be made consistently available to assist with customer requests (research, respond and act) as needed for your portfolio of customers.:Coordinate conference calls with customers and SAP Concur technical resources to expedite troubleshooting when necessary.:Communicate difficult messages, such as 'R and D won't fix', 'Feature request not available in the current product', when necessary, or work closely with Customer Development or management to communicate messages.:Assist customers navigating, contacting Concur resources, i.e. Customer Executive, Billing, and Audit Services, as necessary:Mediums of communication can involve and are not limited to direct calls, conference calls, screen sharing, emails, cases, chat, etc.:Act as an escalation point and collaborate internally and discuss possible resolutions to customer's challenges in a timely manner.Premium Assistant Coach Responsibilities::Develop and maintain functional and technical product knowledge.:Provide consultative expertise to the customer, including guiding customers through key decisions and tradeoffs to maintain work scope and timeline.:Stay organized and deliver on commitments, including updating and maintaining customer's success plan and fulfilling administrative responsibilities.:Provide contributions to SAP Concur's project methodology and document library which includes development of new documents/processes as well as updates to existing documents/processes.:Develop and maintain knowledge of SAP Concur's implementation and support practices and methodologies.:Consistently communicate project status with Customer Success Management team as needed.:As requested, communicate (via phone, chat or online case/email) with the customer,

BASIC QUALIFICATIONS- 2+ years of human resources experience- 3+ years of Microsoft Office products and applications experience- Bachelor's degree in business, HR, or a related fieldDESCRIPTIONJoin Amazon's HR team and help make a difference for all Amazonians! We are currently looking for Process Lead, Global Benefits to join our team.This candidate will be responsible for smooth delivery of global Benefits Administration Operations, with specific focus on our equity-stock compensation programs, and ensure Benefits operations objectives are met. If you have relentless desire to drive process improvements, analyze systemic issues and implement solutions to challenging problems, we have the career you're looking for!Position ResponsibilitiesProject Management and Communications: • Review and Audit reports related to Employee Stock Plan and ensure there are no discrepancies. • Manage program stakeholders to ensure administration of the stock program is operationalized• Vendor Management - Work closely with the vendors and stakeholders to ensure updated data/reports is provided. • Making sure all assigned processes are completed in time as per SLA. • Participates in cross-functional process improvement initiatives. - Identifies customer impacting issues, identifying and implementing solutions and process improvements to increase customer satisfaction. - Creates standard operating procedures (SOPs), process maps, SIPOC - Investigates discrepancies, finds and implements solutions.Successful candidates will demonstrate: - 4+ years of strong experience in managing Benefits Administration processes, preferably financial/equity compensation.• Strong attention to detail and a high level of processing with utmost accuracy.• Support team in various program management including transitions/s (including associated vendors) for the employee services; • Look for systematic ways to use data to enhance associate experiences and vendor delivery of services to ensure consistency across the company. • Make sure SOPs and all other documents are updated regularly as needed. - Track and measure program performance and associate utilization - via regular analysis of key program metrics and benchmarking studies - to understand both industry trends as well as potential value-added changes that could be made to benefit offerings. - Plan Administration and Compliance: Collaborate with internal Benefits Finance, Legal, and Global Compliance teams - and external vendors - to ensure programs are administered in compliance with Amazon's legal and scope-of-work responsibilities.Basic qualifications: - Flexible and adaptable to support multiple geographies across different time zones. - Bachelor's degree in business, finance, HR or related field. - 4+ years of experience in administration employee benefit plans, relocation and/or other employee services delivery, and/or financial services/audit industry experience.Preferred qualifications: - 4+ years of experience with benefits program development, equity compensation, administration and service delivery in a global organization. - Deep knowledge of employee benefit plans including the associated complexities of plan administration, associated payroll processes including but not limited to general audit/reconciliation practices and principles regulatory requirements and program taxability. - Experience integrating programs following acquisitions and mergers. - Excellent written and verbal communications skills - ability to interface with all levels of the organization and influence business leaders. - Ability to manage confidential and sensitive employee information and adhere to strict confidentiality standards. - General HR practices knowledge and knowledge of HR regulations. - Exceptional focus and proven results on delivering excellent employee experiences across plans. - Deep analytical skills, comfortable working with and communicating large amounts of data findings, experience establishing and tracking program metrics. - Ability to work with a high degree of autonomy of discretion through ambiguous circumstances. - Strong sense of accountability, sound personal judgment and global business acumen. - Great organizational skills with exceptional follow through and attention to detail. - Proven abilities to collaborate and maintain strong cross organizational partnerships. - Demonstrated expertise in process management-Six Sigma/green belt certification - Experience leading global or regional program initiatives and/or process improvement effort. - Position open for HYD & BLRWe are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDPREFERRED QUALIFICATIONS- 3+ years of human resources functions experience- Knowledge of HRIS or Applicant Tracking Systems are preferred- Experience with Payroll Systems, HRIS- 1+ years of customer service experienceSalary: . Date posted: 04/10/2024 10:14 PM