It Management Salary in Tamil Nadu - PayScale

About DTCC:With over 40 years of experience, DTCC is the premier post-trade market infrastructure for the global financial services industry. From operating facilities and data centers around the world, DTCC automates, centralizes, and standardizes the processing of financial transactions across the trade lifecycle and mitigates risk for thousands of institutions worldwide.At DTCC we value on our clients'' interests and partner to deliver superior results with excellence and innovation and lead with integrity. We proactively develop your potential and invest in your career.Pay and Benefits:Competitive compensation, including base pay and annual incentiveComprehensive health and life insurance and well-being benefits, based on locationPension / Retirement benefitsPaid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).Why you''ll love this job:This is a client support role focused on analyzing incoming client queries via phone, email, and web portal, providing functional expertise and advice to clients, act as first level of escalation and coordinate vital actions with other teams such as Product, Technology, Project and Release management, Risk management, Legal and Compliance, Onboarding and the User Acceptance Testing team.The client support team will be providing support to DTCC clients across different business lines. Expectations include an ability to build rapport and develop relationships with internal and external partners, strong problem resolution and troubleshooting skills and an ability to provide First Call Resolution to clients.Your ResponsibilitiesHandling incoming client calls and client queries via web portal and emails, provide client resolution or identifying and setting client expectation for follow-up during the initial client calls.Accountable for analyzing, tracking, and communicating updates and resolution to clients in a timely manner and within the query management expectations.Prioritize and follow escalation procedure on critical service disruption issue and maintain accurate case management information and categorization.Pro-actively supervise and provide timely response to clients by coordinate and collaborating with various internal teams: product management, relationship management, technology, application development and Business management teams.Coordinate and distribute client notifications with relevant business and management approval to advise of system downtimes, service disruptions or proactive client outreach.Participate proactively in team meetings, identify, and suggest operational improvements that increase organizational efficiency and maximizes client experience. Identify training needs and facilitate training delivery.Maintain a steadfast focus on meeting the needs/requests of our clients, including responding to client inquiries timely and accurately (in line with departmental benchmarks/metrics), and in resolving, and/or advancing problems promptlyEffectively engage and improve knowledge database using Knowledge Centered Service (KCS) by creating and/or modifying knowledge articles.Participant actively in Major Incident Management representing Client Service team, identify client impact issue and provide resolution/ recommendationsLead project implementation and support internal functional testing for new releases impacting clientsAdhered Client Support procedure and identify process and procedural gaps and update where vital.Aligns risk and control processes into day to day responsibilities to supervise and mitigate risk; escalates appropriatelyTalents Needed for Success:Minimum of 3 years of related experienceBachelor''s or Associate''s degree preferredSuperior communication, interpersonal, and listening skills. Excellent communication (verbal and written) in English. (some positions may require a particular language as per the client base supported)Excellent troubleshooting skills.Customer Service skillsAbility to create accurate documentation with an attention to detail.Excellent decision-making skills, especially in a high-volume environment requiring quick resolution.We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interv

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SARDIUS TECHNOLOGIES (SINCE 2012) Fly abroad with Paid internship Requirements: Valid Passport Visa for Various country No exam / No interview · Internship with stipend · Any degree/Any diploma/Any experience/Fresher Contact -Manjupriya HR -7397311881

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DESCRIPTIONInterested in improving the technology and features powering Alexa? Come work on it. We are building the speech and language solutions behind Amazon Echo and other Alexa-enabled products and services.Alexa Data Services’ (ADS) mission is to provide high-quality labelled data at high-speed and low-cost for machine learning (ML) technologies. As Team Manager, you will be responsible to :• Manage & monitor performance on job or queue adherence, volume, and quality• Support hiring and training of new Associates• Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis• Develop the work schedule for the week by balancing work across various workflows and/or navigating competing delivery priorities• Track quality and utilization metrics• Provide regular, formal & informal feedback to direct reports• Identify and help implement process-related improvement using methodologies s• Communicate effectivelyKey job responsibilities As Team Manager, you will be responsible for : • Manage job assignment on a day-to-day basis, monitoring performance on job or queue adherence, volume, and quality • Support hiring and training of new Associates • Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis • Develop the work schedule for the week by balancing work across various workflows and/or navigating competing delivery priorities • Liaise with Program Management and other global operations team leads to manage risks & propose mitigation strategies • Track quality and utilization metrics • File and track tickets, following up on blocks to productivity • Provide regular, formal & informal feedback to direct reports • Identify and help implement process-related improvement using methodologies such as Kaizen, six sigma, or lean • Communicate effectively A day in the lifeAs Team Manager, you will be responsible to :• Manage & monitor performance on job or queue adherence, volume, and quality• Support hiring and training of new Associates• Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis• Develop the work schedule for the week by balancing work across various workflows and/or navigating competing delivery priorities• Track quality and utilization metrics• Provide regular, formal & informal feedback to direct reports• Identify and help implement process-related improvement using methodologies s• Communicate effectivelyWe are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDBASIC QUALIFICATIONS Bachelor Degree (Any Stream) or advanced college education or experience in a Leadership or related position with management. • Proficiency in verbal and written communication skills • Experience in understanding performance metrics and developing them to measure progress against key performance indicators • Overall 7-8 yrs of work experience out of which, at least 3 yrs should have been in a team management role • Must have driven process improvements in the current rolePREFERRED QUALIFICATIONS • Experience with process improvement/quality control tools and methods • Demonstrated ability to lead diverse talent within a team, work cross-functionally, and build consensus on difficult issues • Excellent communication, strong organizational skills and very detail-oriented • Strong interest in hiring and developing people in their respective roles • Leadership experience in coaching and performance management • Experience in managing process and operational escalations • Experience with aspects of speech and language technology

BASIC QUALIFICATIONSBachelor's degree or equivalentWorking knowledge of Basic MS Office products and applicationsGood English language proficiency: verbal, writing, reading and comprehensionDESCRIPTIONAmazon Music reimagines music listening by enabling customers to unlock millions of songs, podcast episodes, and thousands of curated playlists and stations with their voice. Amazon Music provides unlimited access to new releases and classic hits across iOS and Android mobile devices, PC, Mac, Echo, and Alexa-enabled devices including Fire TV and more. In this role, you will help the Amazon Music team ensure that the content customers care about is discoverable through search. This includes auditing searchability of critical new releases, investigating the root causes of high impact search failures, and resolving searchability issues when possible using a variety of tools. The tasks will be primarily repetitive in nature and will require the individual to make judgment-based decisions, keeping in mind the guidelines provided in the Standard Operating Procedure.This requirement is for Amazon Music content quality and experience team which focuses on increasing selection, maintaining quality and providing operational support for business teams.Key job responsibilities- The primary responsibility of this role is to perform quality checks on English digital content while listening to music and identify errors reported by various systems and customers based on the SOPs - You should have the passion to listen to music. You will be expected to work with headsets majorly as quality checks will be performed on Music Tracks/Albums. - You need to continuously adapt to the business priorities, learn the features of multiple tools and systems used by the team. You need to follow SOP, identify and report errors in the content. - You will need to be aware of basic operations metrics such as productivity (number of titles processed per hour), quality (defect percentage) and delivery/latency SLA and adhere to business expectations. You will be measured on the compliance to these metrics, SLA requirements, QA guidelines, Team goals and ability to ideate and drive process improvements for closure. - In addition, you must be able to pay close attention to minute details, have good communication & writing skills, and a professional demeanor.- Proactively raises issues /alarms to manager or stakeholders that may have an impact on core deliverables or operationsA day in the lifeAs a Digital Content Associate at Amazon Music, your day revolves around ensuring the seamless delivery of high-quality digital content to our listeners. With a passion for music as your driving force, you'll start by donning your headset and immersing yourself in the world of music tracks and albums.In this dynamic role, each day presents new challenges and opportunities to influence how Amazon Music engages with fans, artists, and creators on a global scale. Join us for a day filled with music, collaboration, and innovation.About the teamAt Amazon Music, our team is dedicated to revolutionizing the way fans, artists, and creators connect through immersive audio entertainment experiences. With a passion for music and a commitment to excellence, we collaborate tirelessly to deliver high-quality digital content that resonates with audiences worldwide.We are open to hiring candidates to work out of one of the following locations:Chennai, TN, INDPREFERRED QUALIFICATIONSKnowledge of Excel at an advanced levelGood at data analysis and troubleshooting issues related to content editingFamiliarity with Amazon Music and its competitorsSalary: . Date posted: 04/16/2024 09:08 AM

Establish the IT capability, along with global leaders. Hold the ownership for innovative tech solutions, value delivery, and fostering digitisation globally. Lead partnerships, ensure highly automated operations, provide leadership and lead the Chennai site.An ideal candidates would: Have site leadership experience, establishing IT operations for global companies. Understand different operating models, having shown value delivery from global captives, preferably engineering / hi-tech.Have a strong track record of leadership in engineering and technology roles, with at least 17+ years of experience in a senior management position

As an engineering manager, you will drive product and engineering impact by delivering value end to end and improving engineering efficiency in measurable ways.You will ensure that feature crews deliver with speed and quality. As an engineering manager, you will help teams resolve conflict, organize your team for efficiency, prioritize towards impact and help your team find better ways to solve problems. You will actively core, review code, create new tools and telemetry, and create plans to improve developer engagement, productivity, and product quality.As an engineering manager, you will act as an area expert. You will be expected to provide technical leadership in the team for incidents, on design and architecture. You will guide your team to improve compliance (security, privacy, accessibility). Your Independent Contributors should look up to you to solve hard technical problems.As an engineering manager manage communication and collaboration for your team by setting the right expectations with leadership, negotiating dependencies with other teams, and promptly resolving conflicts.Graduate / Post Graduate Engineering in Computer Science from premier engineering institutes of global ranking and 8+ years technical engineering experience with coding in languages including, but not limited to, C/C++, C#, Java, JavaScript, or Python.3+ years people management experience.Outstanding verbal and written communication skills with the ability to clearly communicate a vision and get people invested in success.