Associate Software Support Engineer Salary in Noida - PayScale

Req ID: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward:thinking organization, apply now.We are currently seeking a Software Development Specialist Advisor to join our team in Noida, Uttar Pradesh (IN:UP), India (IN).Software architect having strong knowledge of Insurance domain.In this role, you will be responsible for: : Coding, development and testing, application support. : Participate in full life:cycle programming, develop software based on design requirements, and ensure software works to specifications. : Ensure smooth flow of development activities. : Should have strong analytical , requirement understanding and coding skills. Requirements for this role include: : Knowledge of system development methodology, project management and system architecture. - Strong analytical / problem solving skills. - Ability to identify and evaluate IT and business challenges from a broad perspective. - Exceptional influencing and communication skills. - Exceptional ability to translate between non:technical business users and requirement to IT technical solutions. - Excellent client service attitude and leadership capabilities. - Exceptional organizational and time management skills. Experienced developer using COBOL on a LINUX platform, JCL, and CICS - Creation of Technical Specifications (Tech Specs) - Creation of unit test plans : On Call support Insurance product knowledge - Life products (UL, Term, Whole Life) - Annuities - Group Insurance Products Preferences: : Optional (nice:to:have's) : Ability to communicate (oral/written) effectively to exchange information with our client. : US Life insurance domain knowledge. LOMA certified. : Basic knowledge of Java.Required schedule availability for this position is Monday:Friday from 2:00 AM CST to 12PM CST. The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend's basis business requirement.LI:INPASAbout NTT DATA ServicesNTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a 30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge:to:cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long:term success. Visit nttdata or LinkedIn to learn more.NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

This position will be responsible for providing remote Level 2 technical support in form of responding to customer calls or emails, incident triage and acknowledgement, status updates and other ITIL based L2 activities, for the Sensormatic Solutions Loss Prevention and Security products implemented at Retail customers premises, globally.Skills Summary::5 Years of L2/L1 Support experience in End user support/Desktop support : Windows operating system : Local and Network Installation, Internet explorer, TCP/IP, DHCP, Device Manager, Registry editor, User Manager, Admin Commands:3 Years as L2/L1 Support Specialist in End user support/Desktop support : Hardware that includes Video conference, Standard Desktop and laptop, Printer, Plotter, Scanner, Desk Phone, IMAC:D etcMandatory Skills and Experience::Bachelors in CS or IT or equivalent:CCNA (Collaboration/Security/Cloud) or MCSE (Business Applications/Cloud Platform and Infrastructure) or similar certification:Minimum 5 years of ITIL based full cycle remote L2 Technical Support involving enterprise level both H/W and S/W systems.:Have experience on L2 support for enterprise Electronic Article Surveillance and CCTV security systems.:Strong hardware diagnostics skill involving remote EAS systems.:Must possess a solid understanding of Microsoft Windows server and desktop operating systems.:Ability to interact with customers professionally.Desirable::IT Security Management/ Cloud Computing Certification:Proven ability to formulate and coordinate solutions to issues in conjunction with multiple functional areas.:Must possess excellent problem solving and communication skills. Must be flexible, dependable and able to multi:task with priority.:Able to Lead and guide the team, able to resolve tough business problems and prepare documentation for future use.:Advanced CCNP certification or equivalent:Must possess excellent troubleshooting and simulating experience in HW and NW domain.Job Responsibilities::Provide technical assistance and consultancy to RDC Analysts on various Sensormatic products.:Take ownership of customer issues escalated from Support Analysts:Provide remote support for various hardware issues (involving CCTV Systems, temperature sensors and other EAS devices) in the customer environment.:Perform in:depth problem analysis and isolate problems of local or enterprise:wide scope:Coordinate documentation of customer problem report in preparation for 3rd level escalation.:Ensure efficient telephone queue and inbound email queue coverage.:Achieve and maintain targeted performance metrics per established RDC team goals.:Contribute new or updated technical or procedural content to the technical support knowledge base.

We have an urgent requirement of Technical Support Executive ((Age 18 to 30 yrs) Gender Open to both Male and Females for INTERNATIONAL CALL CENTER - Working Timings 8.30pm to 5.30am, Mon to Sat. Excellent working environment SALARY 10k TO 30k, Available