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Sales Associate, Local Shops
Amazon, Mumbai, MH, IN
DESCRIPTIONAre you customer obsessed, flexible, smart and analytical, strategic yet execution focused, hungry and passionate about e-commerce, experienced, and entrepreneurial individual with a strong work ethic? If yes, this opportunity will appeal to you.We are looking for someone, who shares Amazon’s passion for the customer and will take on the fulfilling challenge of making sellers successful in the Amazon India Marketplace. In this role, you will have the exciting opportunity to help shape and deliver on the strategy and invent systems and processes to make sellers successful in the marketplace. Essentially, you will play a crucial role in Amazon India achieving its mission of “transforming the way India buys and sells”.The ideal candidate will have a background in sales with focus on driving operational rigor, possess exceptional data analytical skills and communications skills and have consistent track record delivering results. He/she should be able to think strategically and analytically about the business and market opportunities and challenges. He/she should have the ability to work cross-organizationally to drive consensus and results. He/she will have a keen sense of ownership, drive, and desire to win!The Local Shops on Amazon is a strategic program that has a vision to provide a wide range of selection through a fast track delivery promise. This role offers an opportunity to make a significant impact on the future vision for Amazon.Key job responsibilities1. Serve as a key member of Sales team, helping to drive overall Local Shops seller acquisition strategy and business growth.2. Own the seller success charter to drive inputs quality of launch and hence drive seller business growth.3. Liaise with sales and product team to leverage automation and setup dashboards for tracking metrics.4. Own Seller Feedback and work with product teams to implement SX improvements.5. Own the defect reduction in execution especially focused on in advertising and order fulfillment.6. Leverage CRM tools & automation to setup scalable processes for the program.7. Own, review and align leadership input on seller success execution.8. Pilot new product interventions to bring about disruption and a differential Customer/Seller Experience.We are open to hiring candidates to work out of one of the following locations:Bengaluru, KA, IND | Mumbai, MH, INDBASIC QUALIFICATIONS- 1+ years of sales experience- Bachelor's degreePREFERRED QUALIFICATIONS- Bachelor's degree in management, business administration, economics, engineering, marketing
Operations Manager
Amazon, Mumbai, MH, IN
DESCRIPTIONAmazon.com, Inc. is a US-based multinational electronic commerce company headquartered in Seattle, Washington. Jeff Bezos founded Amazon.com, Inc. in 1994 and launched it online in 1995. Amazon.com started as an online bookstore, but soon diversified, selling DVDs, CDs, MP3 downloads, computer software, video games, electronics, apparel, furniture, food, and toys. Amazon has established separate websites in Canada, the United Kingdom, Germany, France, Italy, Japan, and China. Today, as a market leader in online retail, Amazon product lines include Amazon.com, A9.com, IMDb, Kindle, Amazon Web Services, Alexa.com, Audible.com, A2Z Development, Alexa Internet and Endless.com. Amazon has great opportunities for experienced leaders wishing to pursue a career in Operations Management. We know that learning through experience is what transforms talented people into great leaders. Our roles are designed to accelerate the growth of leaders through challenging field experiences that stretch individual capability. Our Operations environment presents the candidates with great challenges in dealing with front line management, and driving scalable and continuous improvements across our Fulfillment Centers, Supply Chain & Transportation execution teams. Role and Responsibilities: We are looking for experienced candidates who can start providing leadership Transportation team. Typical responsibilities will include: · Quickly understand the business issues and challenges of Transportations operations; identify strengths/weaknesses and suggest areas for improvement · Map business requirements, understand business process, study and analyze workflows, design solutions and prepare functional specifications · Be data driven, develop and report performance metrics, executive updates, forecasting, budgeting and analysis to identify potential opportunities for improving Customer Experience. · Deep dive and acquire an extensive knowledge of emerging industry practices and apply when solving business problems. · Design, develop, pilot & rollout enterprise wide programs around performance improvement, cycle time improvement for returns, delivery experience, financial auditing, identification of alternate delivery services etc., Additional responsibilities may include: · Developing standard operating procedures. · Direct accountability for setting and meeting operational goals, strategic planning and forecasting · leading a team of business analysts, program managers or area managers. · Leading process improvements Demonstrated Abilities: We are looking for smart and analytical people, who are passionate about operations, to join the Operations team at Amazon India. This role is for those candidates who thrive on driving change, building an organization and leading through others, by giving them a direct management assignment in our Operations Services and Technology Centers. Ideal candidates for this program are expected to leverage their strong analytical skills, communication, and think big. We are open to hiring candidates to work out of one of the following locations:Mumbai, MH, INDBASIC QUALIFICATIONS- 3+ years of employee and performance management experience- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidaysPREFERRED QUALIFICATIONS- 1+ years of performance metrics, process improvement or lean techniques experience
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Payment Lifecycle Manager/Associate
JPMorgan Chase, Mumbai, Any
Alternative Payments Operations team is part of CIB's Digital & Platform Services (D&PS) that provides operations support to clients on innovative payment products globally and provides 24 X 7 coverage. Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.Job Summary:As a Payment Lifecycle Manager/Associate you primary responsibility will be supporting new digital payment products which are in early stages of development to ensure business processes and eventual issues are properly managed from an operational standpoint since new product inception until scalable size of operation. This unit will be the central operations contact for client escalations, exception processing following highest control standards while ensuring exception client experience, especially during pilots post new product launch. Position requires candidate to be open for any shift which involves weekend working and rotational shifts (Candidate will work for 5 days in a week) Position requires heavy interaction with Product Management, Project Managers and IT teams Job Responsibilities: Developing subject matter expertise of new products, business processes and application flows to proper management changes, issues and other support needs Maintaining strong discipline to onboard new activities into the unit in partnership with multiple project and control groups ensuring proper operational readiness for go live Identifying project stakeholders and establish customer needs to incorporate functionality into or alternative Operations ownership solutions. Create process models, specifications, diagrams and flows Identifying and establishes parameters of requirements analysis on each project to define impact, outcome criteria, and metrics. Executing day-to-day operational activities to ensure adequate operational performance measured through key indicators, data analytics, reporting and other operational controls. End-to-end ownership of operational support for products in scope of the unit, including issue management, escalations and engagement with internal business partners to trouble shoot issues and define remediation Interacting with Client Service teams to ensure proper client experience and hand-offs between Service and Operations Partnering with internal departments to scale operating model for new products growth as business initiatives attracts new clients and/or growth of existing client base. Execute and maintain strong controls in close partnership with internal functions and in accordance with company policies and regulatory changes Maintaining shift and leave tracker for the team. Lead team to ensure high level of quality with zero error Required Qualifications, Skills and Capabilities: 8+ years of experience of Payments, Cash, Treasury Operation dealing with operational process, controls and problem solving Experience in global payments is desirable, with understanding of accounting and money move processes Excellent analytical, mathematical, and problem-solving skills Strong listening, interpersonal, written, and oral communications skills with the ability to effectively communicate issues and results to management People management skills Experience in project management, business and technical requirements analysis, and methodology developmentAbout usJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamThe Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.Salary: . Date posted: 04/10/2024 10:31 PM
Sr. Technical Engineer - Salesforce Platform
General Mills, Powai, Mumbai, Any
India is among the top ten priority markets for General Mills, and hosts our Global Shared Services Centre. This is the Global Shared Services arm of General Mills Inc., which supports its operations worldwide. With over 1,300 employees in Mumbai, the center has capabilities in the areas of Supply Chain, Finance, HR, Digital and Technology, Sales Capabilities, Consumer Insights, ITQ (R&D & Quality), and Enterprise Business Services. Learning and capacity-building is a key ingredient of our success.Position Title Sr. Technical Engineer - Salesforce Platform Function/Group Digital and Technology Location Mumbai Shift Timing Regular Role Reports to Not available in the old job description Remote/Hybrid/in-Office Not available in the old job description ABOUT GENERAL MILLS We make food the world loves: 100 brands. In 100 countries. Across six continents. 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With our team of 1800+ professionals, we deliver superior value across the areas of Supply chain (SC) , Digital & Technology (D&T) Innovation, Technology & Quality (ITQ), Consumer and Market Intelligence (CMI), Sales Strategy & Intelligence (SSI) , Global Shared Services (GSS) , Finance Shared Services (FSS) and Human Resources Shared Services (HRSS). For more details check out https://www.generalmills.co.in We advocate for advancing equity and inclusion to create more equitable workplaces and a better tomorrow. JOB OVERVIEW Function Overview The Digital and Technology team at General Mills stands as the largest and foremost unit, dedicated to exploring the latest trends and innovations in technology while leading the adoption of cutting-edge technologies across the organization. Collaborating closely with global business teams, the focus is on understanding business models and identifying opportunities to leverage technology for increased efficiency and disruption. The team's expertise spans a wide range of areas, including AI/ML, Data Science, IoT, NLP, Cloud, Infrastructure, RPA and Automation, Digital Transformation, Cyber Security, Blockchain, SAP S4 HANA and Enterprise Architecture. The MillsWorks initiative embodies an agile@scale delivery model, where business and technology teams operate cohesively in pods with a unified mission to deliver value for the company. Employees working on significant technology projects are recognized as Digital Transformation change agents. The team places a strong emphasis on service partnerships and employee engagement with a commitment to advancing equity and supporting communities. In fostering an inclusive culture, the team values individuals passionate about learning and growing with technology, exemplified by the \"Work with Heart\" philosophy, emphasizing results over facetime. Those intrigued by the prospect of contributing to the digital transformation journey of a Fortune 500 company are encouraged to explore more details about the function through a provided Link . Purpose of the role The Digital and Technology (D&T) team of General Mills India Centre is looking for someone with a curious mind, boundless optimism, demonstrated understanding of how to create & execute successful technical solutions, and a desire to enable growth for General Mills through our Salesforce CRM Platform. We are seeking a Sr. Technical Engineer to join our Salesforce CRM Practice as an individual contributor. This role will leverage technical expertise & passion to execute configuration & customization of Salesforce Core Cloud functionality (i.e. Sales Cloud, Service Cloud, Consumer Goods Cloud, Salesforce Platform). This role will bring centralized Salesforce CRM platform capabilities & standards to life and will also partner with the Consumer Care & Canada Sales product teams to work closely with Product Owners, internal peers & external partners understand business objectives and requirements and implement & maintain Salesforce technology. This role requires the ability to manage multiple initiatives and lead successful solution & project execution in partnership with various internal and external partners. KEY ACCOUNTABILITIES 25% of time Salesforce CRM Practice Operations & Delivery • Stay up to date on Salesforce Core CRM product strategies, roadmap, architecture, and best practices with Technical Architects • Support Core CRM Cloud org assessments for platform opportunity identification • Create & help maintain documentation & refresh of best practices, principles, processes, and standards for Salesforce Core CRM products • Execute design, configuration, customization (including test classes, code reviews, defect resolution), integration, testing, deployments, documentation, & support needs for central Salesforce CRM practice Core Cloud modernization, optimization, & simplification initiatives • Support Salesforce Core CRM pilot opportunities • Participate the establishment & execution of central practice operations & ways of working • Active participant in team agile ceremonies to assist in planning for new features & execution of product team backlog & project needs • Support Salesforce seasonal upgrade release needs • Continue to build on communication/soft skills • Learning and enhancing new skills • Assist with project planning and risk management as needed • Partner with Salesforce CRM peers & community to knowledge share and problem solve 75% of time Project & Product Team Partnership & Delivery • Partnership with Consumer Care & Canada Sales product teams to understand business requirements, evaluate considerations (security, scalability, limits), and deliver solutions through executing design, configuration, customization (including test classes, code reviews, defect resolution), integration, testing, deployments, & documentation. • Participate in Salesforce org support model (includes incident management, daily org logging/monitoring & root cause analysis) • Partners with Analyst & Data Engineers for daily data/integration job monitoring within the Salesforce ecosystem • Ensure platform principles & governance best practices are being following • Steward for org for Salesforce org security compliance, including proper encryption, access controls and vulnerability management are implemented • Active participant in product team agile ceremonies to assist in planning for new features & execution of product team backlog & project needs • Collaborate with product team to identify & utilize meaningful new features of Core CRM platform • Support Salesforce Core CRM pilot opportunities • Partner with Analysts on Salesforce seasonal upgrade release review and testing • Collaborate with different enterprise teams as a part of the product team (Application Developers, Analysts, Solution Managers, Project Managers, Data Engineers, Cloud and Infra Engineering, etc) • Challenge ideas and opinions to avoid pitfalls and inefficient solutions • Identify gaps in processes, opportunities for improvements and automation • Consult, advise and provide subject matter expertise as required MINIMUM QUALIFICATIONS • 7+ years of Salesforce Core Cloud (i.e. Service Cloud, Salesforce Platform) configuration (i.e. process builders/flow, permission sets, profiles, declarative functionality, etc.) & customization experience (i.e. Apex (classes and triggers), Lightning Web Components, Aura Components, Flow, Visualforce, etc.) • Prior successful experience executing Salesforce API & custom integrations with Salesforce Core CRM products & other solutions (Cloud platforms, 3rd party app exchange products, etc.) • Demonstrated experience of strong communication skills (oral & written) • Demonstrated ability to work in a team environment yet independently productive • Demonstrated ability to span geographic and time zone constraints to collaborate on solutions • Adept at working with cross-functional teams and managing dependencies tied to technical product roadmaps • Self-starter & effective time management skills with the ability to prioritize across multiple deliverables & strategic initiatives with minimal oversight • Effective analytical and problem-solving skills • Ability to research, plan, organize, and implement new processes or technology • Experience working in a team using agile development methodologies Skill proficiency expectations • Expert Level • Salesforce configuration (process builders/flow, permission sets, profiles, declarative functionality) & customization (Apex, Lightning Web Components, Flow, Visualforce, Aura Components, etc.) • Strong communication skills • Effective abilities to solution (problem statements, options/alternatives, pros/cons) • Working in global teams • Intermediate Level • Agile techniques, methods & experience • Identify gaps in processes, opportunities for improvements and automation • Basic Level • Experience with DevOps, CI/CD, & Cyber Security • Knowledge of Google Cloud Platform PREFERRED QUALIFICATIONS • Salesforce certifications (Admin, Developer) • Prior successful experience as a Salesforce Admin or Analyst • Experience with consuming and interacting with MuleSoft integrations • Experience with DevOps, CI/CD and Knowledge of cloud platforms and solutions, such as Google Cloud Platform • Database experience, including knowledge of SQL, and relational database concepts and models • Experience with dimensional modeling, ETL, and structured and unstructured data • Technologies - Google Cloud Platform, Copado, OwnBackup, GitHub Actions, Kafka, Hashicorp Vault, APIGEE, Tableau • Understanding of CPG industry • Experience with modern Software Engineering principlesCOMPANY OVERVIEWWe exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best - bold thinkers with big hearts who challenge one other and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what's next.Salary: . Date posted: 04/17/2024 01:20 PM