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USPB Client Operations Vice President - The Wealth Management VP is responsible for various processes within the life cycle of financial products. The individual will be expected to work in a large team environment supporting a variety of other areas within the firm such as Front Office, Product, Client Service, Transformation and other global operations teams. The successful candidate will be required to quickly learn, understand and support as needed the functions and services provided by Wealth Management to its clients. JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing and asset management. J.P. Morgan Asset & Wealth Management, with client assets of $2.5 trillion, is a global leader in investment and wealth management. Its clients include institutions, high-net-worth individuals and retail investors in every major market throughout the world. The division offers investment management across all major asset classes including equities, fixed income, alternatives, multi-asset and money market funds. For individual investors, the business also provides retirement products and services, brokerage and banking services including trusts and estates, loans, mortgages and deposits. Core Responsibilities Manage exceptions arising as trades flow through multiple control checks Timely and accurate execution and verification of all instructions received from internal partners and global teams Process and assure completeness of all requests Respond promptly and accurately to Front Office requests Produce high quality performance and accuracy to best meet our client's needs and expectations Partner closely with other operations teams to ensure no downstream or upstream impact and all key stakeholders are in loop. Ensure adherence to all service level commitments, process controls, and escalation policies Work closely with teammates to maximize efficiency Proactively focus on issues and adjust rapidly to changes in the team, the market, or Wealth management to deliver sound recommendations for process improvement Engage with Business and Project teams on a regular basis to agree on Book of work and timelines. Chair regular senior level governance forums and ensure timely communication on all aspects including but not limited to Project Timelines, Capacity, up coming Tasks, etc Groom talent and provide career guidance and other support as needed. Key Skill Sets 12 - 15 years of relevant operations experience, including minimum of 5 years of people and team management experience. Strong organizational and prioritization skills, detail oriented, and strong interpersonal skills Able to work independently with minimum supervision Strong Change mindset and ability to challenge the status quo Should have experience working on transformation project including Tactical and Strategic Experience in managing large teams and also Manager to people Manager Excellent verbal and written communication skills Strong Stakeholder Management Proficient in making presentations, scorecards and presenting data to senior stakeholders Volume analysis, capacity planning and HC assessment are an added advantage. Assume ownership and responsibility to accomplish goals Strong intellectual capacity for process improvements About usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamJ.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.​Salary: . Date posted: 04/15/2024 10:20 PM

At Chase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Customer Service Account Specialist's work is creative, exciting, and different every day.As a Specialist I in Customer Service, you will take approximately 80 - 120 inbound calls a day from checking and savings account customers. By building a strong rapport with your customer, you will be able to make an impact on the business. Your passion for customer service, inner competitiveness will allow you to excel in our fast paced environment.Job Requirements: Work in a call center environment that requires 100% phone-based customer interaction Demonstrate excellent communication, negotiation, and decision-making skills, while staying engaged with our customers Communicate with customers in a metrics-driven environment Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment Take ownership of each customer interaction while treating them with respect and responding with empathy Work both independently and in a team environment Abide by all applicable regulatory and departmental practices and proceduresRequired qualifications, capabilities, and skills: Minimum of 1 year of customer interaction or customer support experience required, either by phone or face-to-face Minimum of 6 months computer experience required, utilizing multiple computer applications in a Windows-based environment High school diploma or GED required Preferred qualifications, capabilities, and skills: Ability to multitask using a computer and simultaneously provide customer support Comfortable in a fast-paced, consistently changing environment Previous experience working in a Hospitality, Restaurant or Retail industry Have a passion for helping people by solving problems, presenting, and explaining solutions Work Schedule:Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends. Specific schedule information will be provided by the Recruiter.This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.About usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.Salary: . Date posted: 04/18/2024 10:28 PM

JP Morgan Chase & Co is a leading global financial services firm with assets of more than $2.9 trillion, over 240,000 employees and operations in over 60 countries. It operates across four business segments including Asset & Wealth Management, Corporate and Investment Banking, Commercial Banking and Consumer and Community Banking. J.P. Morgan Asset & Wealth Management, is a global leader in investment and wealth management. Its clients include institutions, high-net-worth individuals and retail investors in every major market throughout the world. The division offers investment management across all major asset classes including equities, fixed income, alternatives, multi-asset and money market funds. For individual investors, the business also provides retirement products and services, brokerage and banking services including trusts and estates, loans, mortgages and deposits. AWM Global Product Marketing is a team responsible for strategic marketing & execution of all wealth management investment, banking & trust products to UHNW and Institutional clients. As an Investment Product and Content Marketing professional, you will work closely with Business, subject matter experts (SMEs), and various teams within Marketing to develop content - includes but not limited to markets, thought leadership, investment strategies, and product solutions. Job Description: The Product Marketing Content Manager Associate will be vital to the maintenance and upkeep of collateral on the public website across a variety of business lines. Partner closely with Marketing Business Leads & Line of Business team members to update and refresh collateral assets living on the public website, including, but not limited to articles, biographies, and landing pages. Maintain a project lifecycle system for the implementation of changes required to ensure compliance, legal and risk needs are met on regular cadence as informed by marketing leads. Interact with content owners, legal, risk and compliance to ensure all content features consistent, cohesive messaging aligned to brand positioning. Partner to translate English materials into other target languages as appropriate, including project management with translation agencies, implementing translations into existing templates and publishing to client, in alignment with stated risk & control processes Collaborate with web teams and production to ensure accuracy of updates are implemented and live across all assets. Partner with Analytics team to compile meaningful data for analysis and reporting to facilitate content strategic planning. Gather and analyze engagement metrics for our product marketing collateral and digital content across our website and internal systems Work effectively with a wide range of stakeholders across all levels, regions and channelsRequired qualifications, capabilities and skills: Post Graduate in finance, economics or equivalent preferred with demonstrated experience and success as a writer in the industry Experience in investment/financial writing, with solid understanding of financial, economic and investment concepts, asset management industry, products and customer behavior Superior writing and editorial skills in English Digital and social savvy; solid experience in data-driven approach to content engagement Demonstrates ability to turn complex financial subject matters into compelling stories that effectively promotes the firm's capabilities, engages the target audience, and steers the desired actions. Demonstrated ability to synthesize various viewpoints and translate those views into thoughtful marketing and educational pieces Passionate about creating client engaging content and keen on evaluating content impact for continuous improvement. Displays a reporter-like tenacity to work with senior-level subject matter experts to generate high-quality content under tight deadlines, within hours or next day (for example, when developing content on market response)Preferred qualifications, capabilities and skills: Excellent communicator (written and verbal) with leadership and interpersonal skills to coordinate efforts across teams across markets Excellent time management and project management skills and the ability to coordinate editorial projects with multiple teams. Highly flexible; comfortable working with ambiguity; ability to multi-task, and to enjoy working in a demanding, fast paced environment; ability to adapt quickly and manage multiple, competing priorities and projects with quality output at one time Process-driven, attention to details with proven experience of managing content production processes. Ability to steer process improvements/automations to build efficiencies and to establish best practices across the team High level of independence and positive energy; responsible and accountable; respect for diversity of opinions and styles; flexible in approach. Thrives working both independently and as a team memberAbout usJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamJ.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.​Salary: . Date posted: 04/22/2024 10:26 PM

JP Morgan Chase & Co is a leading global financial services firm with assets of more than $2.9 trillion, over 240,000 employees and operations in over 60 countries. It operates across four business segments including Asset & Wealth Management, Corporate and Investment Banking, Commercial Banking and Consumer and Community Banking. J.P. Morgan Asset & Wealth Management, is a global leader in investment and wealth management. Its clients include institutions, high-net-worth individuals and retail investors in every major market throughout the world. The division offers investment management across all major asset classes including equities, fixed income, alternatives, multi-asset and money market funds. For individual investors, the business also provides retirement products and services, brokerage and banking services including trusts and estates, loans, mortgages and deposits. The Private Bank's Global Insights program is designed to deliver industry leading insights to Private Bank clients and prospects on the most relevant wealth planning and investments topics. Job Description: The Marketing Content Manager Associate will be vital to the maintenance and upkeep of collateral on the public website across a variety of business lines. With your knowledge of industry & client needs along with exceptional marketing skills, you will steer engagement and business impact through ongoing improvement in delivery quality enabled by digital and data Partner closely with Marketing Business Leads & Line of Business team members to update and refresh collateral assets living on the public website, including, but not limited to articles, biographies, and landing pages. Partner with the Global insights team to prioritize the content that needs to be reviewed, be the point person to compile refresh requests from other teams and work with Insights marketing team to assess if the pieces should be refreshed or set. Maintain a project lifecycle system including timelines for the implementation of changes required to ensure compliance, legal and risk needs are met on regular cadence as informed by marketing leads. Interact with content owners, legal, risk and compliance to ensure all content features consistent, cohesive messaging aligned to brand positioning. Collaborate with web teams and production to ensure accuracy of updates are implemented and live across all assets. Maintain a database and archive of articles and thought leadership that are refreshed and what has expired Work effectively with a wide range of stakeholders across all levels, regions and channels. Required qualifications, capabilities and skills Post Graduate in finance, economics or equivalent preferred with demonstrated experience in the financial services / asset management industry Passionate about insights content impact for continuous improvement Experience in investment / financial writing, with solid understanding of financial, economic and investment concepts, asset management industry, products and customer behavior. Demonstrated ability to synthesize various viewpoints and translate those views into thoughtful marketing and educational pieces Strong attention to detail and ability to work in high pressure environment Solid experience in data-driven approach to content engagement Highly flexible; comfortable working with ambiguity; ability to multi-task, and to enjoy working in a demanding, fast paced environment; ability to adapt quickly and manage multiple, competing priorities and projects with quality output at one time High level of independence and positive energy; responsible and accountable; respect for diversity of opinions and styles; flexible in approach Preferred qualifications, capabilities and skills Editorial skills a plus Prior project, web and events management experience is a significant plus Working knowledge in Adobe Photoshop, PowerPoint, Excel and general online multimedia platforms Strong verbal and written communication skills About usJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamJ.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.​Salary: . Date posted: 04/22/2024 10:26 PM