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Operations Director Salary in Maharashtra - PayScale

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Director of Human Resources
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Job Number 24055412Job Category Human ResourcesLocation Sheraton Grand Pune Bund Garden Hotel, Raja Bahadur Mill Road, Pune, Maharashtra, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYThe Director of Human Resources will report directly to the property General Manager, with a dotted-line (functional) reporting relationship to the Regional Senior Director of Human Resources and will be an integral member of the property executive committee. As a member of the Human Resources organization, he/she contributes a high level of human resource generalist knowledge and expertise for a designated property. He/she will be accountable for talent acquisition, succession/workforce planning, performance management and development for property employees, using technology efficiently, and coaching/developing others to help influence and execute business objectives in the most efficient manner. He/she generally works with considerable independence, developing processes to accomplish objectives in alignment with broader business objectives. Additionally, he/she utilizes a Human Resource Business Plan aligned with property and brand strategies to deliver HR services that enable business success.CANDIDATE PROFILE Education and Experience • 2-year degree from an accredited university in Human Resources, Business Administration, or related major; 4 years experience in the human resources, management operations, or related professional area. 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Assistant Manager-Human Resources
The Ritz-Carlton, Pune, Any
Job Number 24055822Job Category Human ResourcesLocation The Ritz-Carlton Pune, Golf Course Square, Pune, Maharashtra, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYAssists in carrying out the daily activities of the Human Resource Office including recruitment, total compensation, and training and development. Additionally, he/she assists in delivering HR services that meet or exceed the needs of employees and enable business success; as well as ensuring compliance with all applicable laws, regulations and operating procedures.CANDIDATE PROFILE Education and Experience • High school diploma or GED; 2 years experience in the human resources, management operations, or related professional area. OR • 2-year degree from an accredited university in Human Resources, Business Administration, or related major; no work experience required.CORE WORK ACTIVITIESAssisting in Managing Recruitment and Hiring Process • Assists in the interviewing and hiring of Human Resource employee team members with the appropriate skills, as needed. • Assists in establishing and maintains contact with external recruitment sources. • Attends job fairs and ensures documentation of outreach efforts in accordance with Human Resource Standard Operating Procedures. • Networks with local organizations (e.g., Hotel Association and peers) to source candidates for current or future openings. • Assists in monitoring candidate identification and selection process. • Performs quality control on candidate identification/selection.Assisting in Administering and Educating Employee Benefits • Works with the unemployment services provider to respond to unemployment claims; reviews provider reports for accuracy and corrects errors. • Assists with unemployment claim activity reports. • Attends unemployment hearings and ensures property is properly represented, as needed.Assisting in Managing Employee Development • Assists with departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. • Ensures employees are cross-trained to support successful daily operations. • Assists with coordination and facilitation of new hire orientation program to generate a positive first impression for employees and emphasize the importance of guest service in company culture. • Ensures attendance by all new hires and participation of the leadership team in training programs • Assists with ensuring departmental orientation processes are in place and employees receive the appropriate new hire training to successfully perform their job.Assisting in Maintaining Employee Relations • Assists in maintaining effective employee communication channels in the property (e.g., develops daily communications and assists with regularly scheduled property-wide meetings). • Reviews progressive discipline documentation for accuracy and consistency, and checks for supportive documentation and is accountable for determining appropriate action. • Utilizes an "open door" policy to acknowledge employee problems or concerns in a timely manner • Ensures employee issues are referred to the Department Manager for resolution or escalated to the Director of Human Resources/Multi-Property Director of Human Resources. • Partners with Loss Prevention to conduct employee accident investigations, as necessary. • Communicates performance expectations in accordance with job descriptions for each position.Assisting in Managing Legal and Compliance Practices • Assists with ensuring employee files contain required employment paperwork, proper performance management and compensation documentation, are properly maintained and secured for the required length of time. • Assists with ensuring compliance with procedure for accessing, reviewing, and auditing employee files and ensure compliance with the Privacy Act. • Assists with ensuring medical records are maintained in a separate, secure and confidential medical file. • Facilitates random, reasonable belief and post accident drug testing process (in properties where applicable). • Communicates property rules and regulations via the employee handbook. • Assists with ensuring all safety and security policies (e.g., property removal, lost and found items, blood borne pathogens, accident reporting, and hygiene) are communicated to employees on a regular basis through orientation, property meetings, bulletin boards, etc. • Assists with periodic claims reviews with Regional Claims office to ensure claims are closed in a timely manner and reserve levels are appropriate for open claims. • Assists with managing Workers Compensation claims to ensure appropriate employee care and manage costs.Marriott International is an equal opportunity employer. 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Job Number 24061343Job Category Rooms & Guest Services OperationsLocation JW Marriott Mumbai Sahar, IA Project Road, Mumbai, Maharashtra, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYFunctions as the strategic business leader of the property's Rooms department. Responsible for planning, developing, implementing and evaluating the quality of property's rooms. Position works with direct reports to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Rooms operations meet the brand's standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department. 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OR • 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.CORE WORK ACTIVITIESLeading Rooms Team • Champions the brand's service vision for product and service delivery. • Communicates a clear and consistent message regarding departmental goals to produce desired results. • Makes and executes the necessary decisions to keep property moving forward toward achievement of goals. • Monitors and promotes room rates, specials, and promotions at the residence.Managing Profitability • Analyzes service issues and identifies trends. • Works with Rooms team to develop an operational strategy that is aligned with the brand's business strategy and leads its execution. • Reviews and audits expenses.Managing Revenue Goals • Monitors Rooms operations sales performance against budget. • Reviews reports and financial statements to determine Rooms operations performance against budget. • Coaches and supports operations team to effectively manage occupancy and rate, wages and controllable expenses. • Compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.Ensuring and Providing Exceptional Customer Service • Demonstrates and communicates key drivers of guest satisfaction for the brand's target customer. • Delivers excellent customer service throughout the customer experience and encourages the same from other employees. • Reviews guest feedback with leadership team and ensures appropriate corrective action is taken. • Coordinates and communicates event details both verbally and in writing to the customer and property operations. • Creates an atmosphere in all Rooms areas that meets or exceeds guest expectations. • Responds to and handles guest problems and complaints. • Uses personal judgment and expertise to enhance the customer experience. • Stays available to solve problems and/or suggest alternatives to previous arrangements. • Interacts with guests to obtain feedback on product quality and service levels. • Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction. • Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. • Ensures that employees understand expectations and parameters for Room duties. • Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.Managing and Conducting Human Resources Activities • Interviews and hires employees. • Ensures employees are treated fairly and equitably. • Ensures that regular, ongoing communication is happening in Rooms (e.g., pre-shift briefings, staff meetings). • Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees. • Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results. • Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance. • Solicits employee feedback, utilizes an "open door policy" and reviews employee satisfaction results to identify and address employee problems or concerns. • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process. • Conducts annual performance appraisal with direct reports according to Standard Operating Procedures. • Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary. • Identifies talents of direct reports and their teams, and assists with their growth and development plans.Marriott International is an equal opportunity employer. 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Leads the emergency response team for all facility issues.CANDIDATE PROFILE Education and Experience • High school diploma or GED; 6 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/Electrical/Plumbing. OR • 2-year degree from an accredited university in Building and Construction, Engineering, Mechanics, or related major; 4 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/Electrical/Plumbing.CORE WORK ACTIVITIESManaging Engineering Operations and Budgets • Works with property and regional engineering leadership team to determine how Engineering is performing against budget and highlights areas of concern to leadership. • Manages the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment and electrical systems in accordance with Standard Operating Procedures. • Administers service contracts to support property needs. • Ensures fire crew has complete understanding of all procedures, equipment and alarms. • Coaches and supports engineering leadership team to effectively manage controllable expenses (e.g., wages, heat, light and power, water consumption, tools and equipment, grounds keeping supplies, uniforms, vendors, service agreements, inventory, etc.). • Manages and controls heat, light and power. • Develops an engineering operating strategy that is aligned with the property/brand's business strategy. • Develops and manages Engineering budget. • Ensures integration of departmental goals in game plans. • Oversees execution of long term preventative maintenance and 10 year asset protection plans. • Reviews financial reports and statements to determine how Engineering is performing against budget. • Addresses potential areas of concern and proposing solutions to owners in a proactive manner. • Communicates a clear and consistent message regarding departmental goals to produce desired results. • Supervises construction to ensure timely completion of projects within budgetary guidelines.Maintaining Engineering Standards • Ensures compliance with state, local and federal regulations. • Maintains property life safety systems (e.g., fire fighting equipment, sprinkler systems, and alarm systems). • Ensures building and equipment licenses, permits and certifications are current. • Ensures property policies are administered fairly and consistently.Managing Profitability • Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports. • Monitors and manages the payroll function. • Manages department's controllable expenses to achieve or exceed budgeted goals. • Participates in the development of department's capital expenditure goals; manages projects as needed. • Participates in the budgeting process for areas of responsibility. • Prepares weekly and period end P&L critiques. • Understands the impact of department's operation on the overall property financial goals; educates staff on details as appropriate. • Reviews and manages controllable expenses such as, heat, light, power, water consumption, tools and equipment, grounds keeping supplies, uniforms, vendors, service agreements, etc.Conducting Human Resources Activities • Ensures employees are treated fairly and equitably. • Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. • Utilizes employee feedback and an "open door" policy to identify and address employee problems or concerns in a timely manner. • Celebrates successes by publicly recognizing the contributions of team members. • Resolves guest problems and complaints. • Brings issues to the attention of Human Resources as necessary. • Ensures that regular on-going communication takes place throughout the engineering operation to communicate daily operations activities, set expectations and create awareness of business objectives.Marriott International is an equal opportunity employer. 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Senior Director, Industry Advisor
Salesforce, Mumbai, Any
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We have an exciting opportunity for an experienced Customer Advisor to join our Solutions community in the role of Financial Services Advisor - India.The successful candidate will have experience in building trusted relationships with senior leaders in the Financial Services sector and across Salesforce Sales, Product and Solutions organisation to drive customer and business impact.The Industry Advisory will be instrumental in influencing strategy, planning and executing programs to grow Salesforce's Financial Services business in India. The role will involve supporting the success of existing customers and developing new opportunities in this fast moving and key market sector.They will be expected to drive Salesforce's enterprise positioning and solution strategy for Financial Services across the region and drive discussions with customers. To be effective they will need to have a proven and successful track record in Financial Services thought leadership, building transformation business cases and leading enterprise software engagements or implementations.Our Salesforce customer advisory roles are a mix of thought leadership, customer advisory, account strategy, business development, sales execution, and partner engagement. They requires extensive prior industry experience in Financial Services.The candidate would be a natural evangelist with proven leadership experience to drive organisational engagement. They should posses an extensive executive-level network across the Financial Service Industry plus deep partnerships with System Integrators and ISVs.The Industry Advisors drive collaboration with Sales and all other support functions to complete the primary focus of crafting and closing revenue to over-achieve on company quota objectives.Key Responsibilities: Develop a consultative transformation framework that is used to guide sales teams, partners, and customers to:1. Elevate the clarity of Salesforce technology as a digital partner of choice for Financial Services.2. Develop journey maps, deliverable frameworks, and advisory engagement models to overcome culture, business, technology, and political barriers to migrating critical business functions to the Salesforce platformCollaborate with customers and product management to craft the evolution of industry blueprints, investment in industry-specific capabilities, and partnerships to drive the vision for the industryEngage with top customers and prospects to support account planning, provide direct deal support, and provide industry expertise and strategy in key sales opportunities across IndiaInfluence solutions creation to help educate and enable sales, presales, and customer success teamsEngage with key partners on targeted accounts and regional engagement strategiesPresent and lead executive roundtable discussions and industry event presentationsTriaging account strategy requests and categorizing accounts systematically to ensure the accurate resources are being used against the highest priority Annual Contract Value (ACV) targets and accounts identified for industry relevance, use case, and name recognition in the industryDevelop strong relationships with the Product teams to influence the Product Roadmap and bring the full power of the solution to the India region Experience/Skills Required: Minimum 15 years combined Sales, Leadership, Product Marketing, Sales Enablement, Operations and/or similar functions in Fortune 500 enterprise software vendor, credible professional services firm, or iconic and respected Financial Services companiesDeep Wealth/Finance expertise with a point of view of sub-verticalsExperience with deploying or using Salesforce (or other relevant Enterprise software) with a hardworking vision for how we can change the industry in the Age of the CustomerConsistent record of building and running robust teamsStrong executive presence and an ability to quickly establish credibility with senior leadershipOutstanding written, verbal communication, presentation skills in front of audiences ranging from small executive meetings to very large keynote presentationsSelf-starter with ability to multitask in the fast-paced and high-pressure work environment of a start-up paced software companyStrong customer orientation and results-driven leaderStrong understanding of Salesforce productsOutstanding problem solving and analytical skills; demonstrated ability to structure complex. problems, develop hypotheses, and present well-supported solutions Experience/Skills Desired: Over 10 years experience specifically within the Financial Service Industry at a senior levelStrong skills in software sales and deal constructsUndergraduate degree, advanced degree preferredHands-on leader, "get it done" operating styleParticipant in Financial Services industry associations Preferred Skills: Validated ability in leading digital transformation and large-scale change management effortsAbility to influence across a broad spectrum of individuals and functionDemonstrated ability to analyze and interpret data for value based discussionsAction-oriented, entrepreneurial, flexible and innovative approach to operational managementAbility to engage and motivate teamsMedia experience and social media presenceAccommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/12/2024 03:09 PM
Associate Director - Input and Newsgathering, Star Sport
Disney Interactive Media Group, Mumbai, Any
Job Summary:About the Role: Star Sports is the leading sports broadcaster in India. Our trusted network offers a wide variety of sports content, broadcasting all major sports events such as IPL, ICC, English Premier League, Pro Kabaddi, Wimbledon to name a few. Star Sports has redefined sports broadcasting in India with extensive cricket coverage across domestic and international matches. It also offers regional channels in multiple languages to cater to the diverse linguistic audiences in India. We serve high quality content to millions of customers with world class technology innovations, talent, and production. The Associate Director of Input and News Gathering will develop and implement strategic plans for content delivery, provide visionary leadership to motivate a team of producers, and possess a developed sense of curiosity and imagination to share original story concepts.Context: Star Sports is a key catalyst in driving a multisport culture in India. Over the past 5 years we have invested in and partnered with key stakeholders to popularize sports beyond Cricket. We serve high quality content to millions of customers daily across millions of devices, all of which are constantly evolving and changing. Sports is a primary pillar for the network. From the dominating world of Cricket, the focus now is to grow and develop other sporting properties such as PKL, Wimbledon, and English Premier League. The successful applicant understands how to grow and engage audiences across television, digital, and social media platforms. You are a storyteller at heart with the journalistic acumen to arrest the imaginations of audiences around the country.Key Responsibilities: •Lead and inspire a team of producers setting the editorial tone and direction that complies with the highest standards of journalistic integrity and quality. Work in tandem with the content team to deliver highly original stories that excite and delight audiences.•Develop a robust operations plan for content delivery in line with the network's programming objectives.•Manage Input logistics including resource and staffing allocation, scheduling, budgeting, and workflow optimisation.•Display impeccable editorial judgment and decision-making skills with an emphasis of prioritising stories that dominate the news and entertainment agenda. Use your extensive networks and developed relationships to generate unique content.•A developed understanding of audience habits and behaviours to customise content for our diverse set of audiences. Collaborate with Star Sports Content, Production, Technology, and Commercial teams to ensure seamless delivery of content.•Oversee news gathering processes and practices to maintain efficiencies that conform to the highest possible standards.•Work with our internal data and analytics teams to evaluate audience sentiment and expectations.•Build a work environment that is inclusive, positive, and encourages creativity and audacious thinking.•Ensure our storytelling is compliant with ethical guidelines and appropriate legal standards.Performance Measures: •Deliver end to end business operations with high ownership and detailed orientation.•Ensure that most stories and editorial concepts are featured on the Star Sports platforms.Qualifications: •5-7 years of relevant industry experience.•Graduate/post-graduate in any stream.•Proficiency in Newsroom management software and tools.Personal Attributes: •Solutions oriented approach with a proven track record of problem solving.•Highly developed editorial judgment with a pulse on the stories that invigorate sports fans.•Experience in crisis management.•Strong leadership skills and team-building strategies.•Manage a diverse range of stakeholders.•Work and thrive within a dynamic and fast paced environment.•A cool demeanour under pressure.•Dynamic individual with highly developed communication skills.•A positive and persuasive attitude.About Star SportsThe Star Sports Network is home to several leading domestic and international sports with 17 channels broadcasting premier sporting events which include cricket coverage under the purview of the TATA Indian Premier League (IPL), International Cricket Council (ICC), Board of Control for Cricket in India (BCCI), Cricket South Africa and Asian Cricket Council (ACC); VIVO Pro Kabaddi; Premier League; and Wimbledon amongst others.About The Walt Disney Company (India): Star India has defined the Indian media landscape for more than 30 years, and is one of the country's leading media conglomerates, reaching more than 700 million viewers a month on TV across India and over 100 other countries. 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Associate Director - Ad Sales, Star Gold, SUM & English Cluster
Disney Interactive Media Group, Mumbai, Any
Job Summary:About the Role:As the Region Head for Star Gold, SUM & English Cluster, the incumbent will be responsible for leading a team of Ad Sales professionals, devising regional sales strategies in line with the national plan, driving teams to achieve revenue targets, and anchor relationships with strategically critical key accounts and agencies in the territory.Context:Star Gold is our flagship Paid Hindi movie Channel in Tier-1 Market and is a critical part of any client's Hindi Speaking Market plan. It has been amongst the leaders in terms of reach across Hindi Movie channels and has been contributing significantly in terms of revenues. Also, Star Movies & Star World are our flagship English Channels and are the biggest platform for movie premieres, and impacts like Oscars and MasterChef Australia. The role is very critical in achievement of regular revenues, identifying MOTM sponsorships, and monetizing Impacts, as well as having a complete hold over the portfolio / territory.Key Responsibilities:Strategic / Policy related KRAsCarving out a regional revenue generation strategy for the channels basis market analytics, understanding of channel performance and expectations; and basis this strategy lay the roadmap for quarterly/bi-annual/annual channel sales targets.Work closely with the National Channel Head to create the quarterly/bi-annual and annual sales plan by providing inputs specific to their region (key accounts and their expected advertising spends, understanding of categories etc.)Develop and maintain relationships with key stakeholders within agencies and brands - CMOs, Brand Leads, agency leads so as to act as a thought partner for them to help them bring in efficiencies in their advertising campaigns. Also have direct visibility on upcoming campaigns.Build strategies to strengthen relationships within existing clients and to identify new clientsOperational / Process / Technology related KRAsBuild a deep product (Genre/Channel) and market (clients, agencies) understanding along with economic factors that have a direct/in-direct impact on client spends.Prospect agencies and clients alike to sell our suit of offerings and solutionsLeverage key relationships with clients and agencies to drive high value deals, complex negotiations and identify opportunities to maximise market share and revenue. Map competition (Sales strategy/Programs/Clients) and use market intelligence to develop strategies to maximize market shareSupervise execution of deals and campaign effectiveness evaluation. Manage escalations and conversions based on post evaluation.Work with cross-functional teams internally to ensure campaign success, growth of partnerships and identify additional monetization opportunitiesWork closely with PRS and Operations teams to deliver on deals to exceed advertiser and agency marketing objectives and expectationsFinancial Accountability / Commercial ImpactMonthly/Quarterly/Annual revenue projections for the regionDriving team towards accurate revenue projections and ensuring achievement of revenue numbers within timeframeEnsuring achievement of CPRP benchmarks and high market share by teamAchievement of CPRP benchmarks and high market share by teamDrive team to identify opportunities for additional revenue sources through non FCT avenues - Brand SolutionsContinuously strive to identify opportunities to maximise revenue opportunities in both TV and Digital, through a bundled approachPeople Management KRAsDriving and motivating the sales force to achieve numbers by undertaking reviews and sales funnels, and driving sales processesDeveloping talent and career management by identifying learning opportunities, recognizing and rewarding high performance and coaching and mentoringBuilding a culture of cross-functional collaboration and driving team to productively work across functions (PRS, Operations, Analytics etc.) and resolving escalations / conflict management where required.Managing performance of direct reports by continuous performance feedback, timely course-corrections and working with HR to launch performance plans as and when required. Ensuring similar practices are followed by all people managers within team.Performance Measures:• Revenue contribution• Price / yield• Client Count (Effective coverage)• Coaching and developing teamQualifications:• Minimum Qualification: MBA• Total of 11-14 years of experience with sales experiencePersonal Attributes:• Business acumen• Analytical thinking• Networking• Process orientation• Conflict management• Collaboration• Negotiation and InfluencingAbout Disney Star:Disney Star is a leading media & entertainment company in India that reaches over 700 million viewers a month in nine different languages. Our entertainment portfolio which cuts across general entertainment, movies, sports, infotainment, kids, and lifestyle content generates over 20,000 hours of original content every year.Disney+ Hotstar, India's leading streaming platform, enables us to reach and entertain audiences anywhere, anytime. Disney+ Hotstar has changed the way Indians consume their entertainment - from their favorite TV shows and movies to sporting extravaganzas.With leadership positions in every segment it occupies, Disney Star has been redefining the media landscape for more than 30 years now, anchored on the three pillars of story-telling, innovation and an unwavering focus on delivering to the expectations of our audiences.Join us, and let's continue to inspire a billion imaginations.About The Walt Disney Company (India): Star India has defined the Indian media landscape for more than 30 years, and is one of the country's leading media conglomerates, reaching more than 700 million viewers a month on TV across India and over 100 other countries. About The Walt Disney Company: The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney's stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished. This position is with Star India Pvt Ltd (SIPL) , which is part of a business we call The Walt Disney Company (India) .Salary: . Date posted: 04/16/2024 08:36 AM
Director of Sales
Marriott International, Mahabaleshwar, Any
Job Number 24067824Job Category Sales & MarketingLocation Courtyard Mahabaleshwar, 19/B Metgutad Panchgani-Mahabaleshwar Road, Mahabaleshwar, Maharashtra, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYLeads and manages all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals and makes recommendations on booking goals of direct reports.CANDIDATE PROFILE Education and Experience • 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area. OR • 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.CORE WORK ACTIVITIESSupporting Developing & Executing Sales Strategies • Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment. • Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS. • Assists with the development and implementation of promotions, both internal and external.Maximizing Revenue • Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals). • Recommends booking goals for sales team members.Managing Sales Activities • Monitors all day to day activities of direct reports. • Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager. • Participates in sales calls with members of sales team to acquire new business and/or close on business. • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).Analyzing & Reporting on Sales and Financial Data • Analyzes market information by using sales systems and implements strategy to achieve property's financial room and catering goals. • Assists Revenue Management with completing accurate six period projections. • Reviews sales and catering guest satisfaction results to identify areas of improvement.Ensuring Exceptional Customer Service • Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations. • Interacts with guests to obtain feedback on product quality and service levels. • Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction. • Empowers employees to provide excellent customer service. • Observes service behaviors of employees and provides feedback to individuals. • Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement. • Executes and supports the company's Customer Service Standards and property's Brand Standards. • Participates in and practices daily service basics of the brand. • Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. • Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company. • Gains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.Building Successful Relationships • Develops and manages relationships with key stakeholders, both internal and external. • Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative. • Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements. • Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO Managers and customers.Managing and Conducting Human Resource Activities • Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation. • Utilizes all available on the job training tools for employees.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.At Courtyard, we're passionate about better serving the needs of travelers everywhere. It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/17/2024 09:50 AM
Director of Engineering
Marriott International, Mumbai, Any
Job Number 24066378Job Category Engineering & FacilitiesLocation Courtyard Mumbai International Airport, CTS 215, Opposite Carnival Cinemas, Mumbai, Maharashtra, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYProvides a high level of property maintenance knowledge. Position has overall responsibility for maintaining the building, grounds and physical plant with particular attention towards safety, security and asset protection. Accountable for managing the budget, capital expenditure projects, preventative maintenance and energy conservation. Develops and implements strategies that will deliver products and services, which meet or exceed the needs and expectations of guests and employees while maximizing the financial performance. Responsible for maintaining standards and regulatory requirements. Leads the emergency response team for all facility issues.CANDIDATE PROFILE Education and Experience • High school diploma or GED; 6 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/Electrical/Plumbing. OR • 2-year degree from an accredited university in Building and Construction, Engineering, Mechanics, or related major; 4 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/Electrical/Plumbing.CORE WORK ACTIVITIESManaging Engineering Operations and Budgets • Works with property and regional engineering leadership team to determine how Engineering is performing against budget and highlights areas of concern to leadership. • Manages the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment and electrical systems in accordance with Standard Operating Procedures. • Administers service contracts to support property needs. • Ensures fire crew has complete understanding of all procedures, equipment and alarms. • Coaches and supports engineering leadership team to effectively manage controllable expenses (e.g., wages, heat, light and power, water consumption, tools and equipment, grounds keeping supplies, uniforms, vendors, service agreements, inventory, etc.). • Manages and controls heat, light and power. • Develops an engineering operating strategy that is aligned with the property/brand's business strategy. • Develops and manages Engineering budget. • Ensures integration of departmental goals in game plans. • Oversees execution of long term preventative maintenance and 10 year asset protection plans. • Reviews financial reports and statements to determine how Engineering is performing against budget. • Addresses potential areas of concern and proposing solutions to owners in a proactive manner. • Communicates a clear and consistent message regarding departmental goals to produce desired results. • Supervises construction to ensure timely completion of projects within budgetary guidelines.Maintaining Engineering Standards • Ensures compliance with state, local and federal regulations. • Maintains property life safety systems (e.g., fire fighting equipment, sprinkler systems, and alarm systems). • Ensures building and equipment licenses, permits and certifications are current. • Ensures property policies are administered fairly and consistently.Managing Profitability • Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports. • Monitors and manages the payroll function. • Manages department's controllable expenses to achieve or exceed budgeted goals. • Participates in the development of department's capital expenditure goals; manages projects as needed. • Participates in the budgeting process for areas of responsibility. • Prepares weekly and period end P&L critiques. • Understands the impact of department's operation on the overall property financial goals; educates staff on details as appropriate. • Reviews and manages controllable expenses such as, heat, light, power, water consumption, tools and equipment, grounds keeping supplies, uniforms, vendors, service agreements, etc.Conducting Human Resources Activities • Ensures employees are treated fairly and equitably. • Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. • Utilizes employee feedback and an "open door" policy to identify and address employee problems or concerns in a timely manner. • Celebrates successes by publicly recognizing the contributions of team members. • Resolves guest problems and complaints. • Brings issues to the attention of Human Resources as necessary. • Ensures that regular on-going communication takes place throughout the engineering operation to communicate daily operations activities, set expectations and create awareness of business objectives.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.At Courtyard, we're passionate about better serving the needs of travelers everywhere. It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/16/2024 02:44 PM