Customer Service Executive Salary in Kolkata - PayScale

Job Number 24061710Job Category Rooms & Guest Services OperationsLocation JW Marriott Hotel Kolkata, 4A, J.B.S. Haldane Avenue, Kolkata, West Bengal, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYAssists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.CANDIDATE PROFILE Education and Experience • High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.CORE WORK ACTIVITIESSupporting Management of Front Desk Team • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and builds mutual trust, respect, and cooperation among team members. • Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence. • Ensures employee recognition is taking place on all shifts. • Establishes and maintains open, collaborative relationships with employees.Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. • Strives to improve service performance. • Collaborates with the Front Office Manager on ways to continually improve departmental service. • Communicates a clear and consistent message regarding the Front Office goals to produce desired results. • Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.Ensuring Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Serves as a role model to demonstrate appropriate behaviors. • Sets a positive example for guest relations. • Displays outstanding hospitality skills. • Empowers employees to provide excellent customer service. • Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction. • Provides feedback to employees based on observation of service behaviors. • Handles guest problems and complaints effectively. • Interacts with guests to obtain feedback on product quality and service levels.Managing Projects and Policies • Implements the customer recognition/service program, communicating and ensuring the process. • Ensures compliance with all Front Office policies, standards and procedures. • Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.Additional Responsibilities • Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. • Functions in place of the Front Office Manager in his/her absence. • Communicates critical information from pre- and post-convention meetings to the Front Office staff. • Participates in department meetings.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/08/2024 07:25 PM

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Job Description:Siemens Healthineers is seeking a highly motivated and technically proficient Product Application Specialist to join our Point of Care (POC) business unit. As a 'Product Application Specialist', you will play a pivotal role in supporting the sales team through pre-sales activities, conducting sales demos, engaging with customers in clinical settings, and handling technical escalations or product service related assignments.Responsibilities:Pre-sales Support:Collaborate with the sales team to understand customer needs and tailor product demonstrations accordingly.Conduct pre-sales presentations, product walkthroughs, and technical discussions to showcase the capabilities of Siemens Healthineers' Point of Care solutions.Portfolio 'Solution Show(s)'Support pre-bid meetings for tender based projects Sales Demos:Lead and coordinate product demonstrations, ensuring a comprehensive showcase of features and benefits.Provide in-depth technical insights during demos to address customer inquiries and concerns effectively.Customer Clinical Engagements:Engage with healthcare professionals in clinical settings to understand workflow requirements and clinical challenges.Demonstrate (technically) how Siemens Healthineers' POC solutions can address specific clinical needs and improve patient outcomes.Technical Expertise:Maintain a thorough understanding of Siemens Healthineers' Point of Care product portfolio.Stay updated on industry trends, competitive products, and emerging technologies related to Point of Care.Escalation Management:Act as a technical point of contact for customer escalations, working closely with the support team to resolve issues promptly.Provide timely and accurate updates to customers and manage internal stakeholder communication during escalation management.Product Trainings & Hands-on Sessions:Organize and lead hands-on training sessions for customers, sales and channel partner teams to enhance their proficiency in using Siemens Healthineers' Point of Care products.Provide ongoing support and follow-up sessions to reinforce efficient usage and address any user concerns.Qualification(s):Bachelor's degree in a relevant field (e.g., Biomedical Engineering, Clinical Laboratory Science, etc.).Proven experience (min. 3 years) in a similar role within the healthcare or diagnostics industry.In-depth knowledge of Point of Care diagnostics and familiarity with Siemens Healthineers' product portfolio.Excellent communication and presentation skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences.Strong problem-solving skills and the ability to handle technical escalations efficiently.Ability to work collaboratively with cross-functional teams, including sales, marketing, and support.Salary: . Date posted: 04/19/2024 08:42 PM