Credit Card Sales Salary in Kolkata - PayScale

Job Number 24061710Job Category Rooms & Guest Services OperationsLocation JW Marriott Hotel Kolkata, 4A, J.B.S. Haldane Avenue, Kolkata, West Bengal, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYAssists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.CANDIDATE PROFILE Education and Experience • High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.CORE WORK ACTIVITIESSupporting Management of Front Desk Team • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and builds mutual trust, respect, and cooperation among team members. • Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence. • Ensures employee recognition is taking place on all shifts. • Establishes and maintains open, collaborative relationships with employees.Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. • Strives to improve service performance. • Collaborates with the Front Office Manager on ways to continually improve departmental service. • Communicates a clear and consistent message regarding the Front Office goals to produce desired results. • Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.Ensuring Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Serves as a role model to demonstrate appropriate behaviors. • Sets a positive example for guest relations. • Displays outstanding hospitality skills. • Empowers employees to provide excellent customer service. • Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction. • Provides feedback to employees based on observation of service behaviors. • Handles guest problems and complaints effectively. • Interacts with guests to obtain feedback on product quality and service levels.Managing Projects and Policies • Implements the customer recognition/service program, communicating and ensuring the process. • Ensures compliance with all Front Office policies, standards and procedures. • Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.Additional Responsibilities • Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. • Functions in place of the Front Office Manager in his/her absence. • Communicates critical information from pre- and post-convention meetings to the Front Office staff. • Participates in department meetings.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/08/2024 07:25 PM

India Foods Business is a full-service manufacturing and marketing unit comprising over 500 employees spread across over multiple locations across India. Our strong suite of products includes the Pillsbury, Betty Crocker, Haagen-Dazs and Nature Valley brands in both direct-to-consumer and B2B channels across Retail, Food Service and Bakeries & Exports. We combine the capabilities of a global enterprise with the entrepreneurial spirit and cultural awareness you would expect of a smaller local company. Job Title : Territory Sales Officer Department : Bakery & Foodservice Reports to : Area sales Manager Purpose To promote concept selling through premixes to bakeries and other outlets. This will include identifying customers and demonstrating products thereby explaining consistency and convenience. Principle Accountabilities To achieve monthly, quarterly and annual business targets for his area. This will include value / volume objectives, distribution targets and be in line with sales policies, strategies. To call on nominated customers. The frequency / duration of the call to be in line with the agreed work state and consistent with a cost-effective journey plan. Prepare a monthly plan for specified customers to achieve volume targets by product group. To extend B & FS product distribution and usage in all potential customers and increase volume sales. Further, to control and evaluate these accounts. To ensure that all receivables are in accordance with Company's credit policy. Using available computer systems have an accurate understanding of the importance of major territory outlets by product group and their overall importance to territory target achievement. Further to organize and maintain an effective admin system which includes Customer Record cards, Daily call reports, expenses, work plan and to meet required deadline for completion. To develop knowledge of all facets of B&FS market, including new selling/ application techniques, consumer needs and customer business issues. In line with the plan, arrange and implement demonstrations / exhibitions to further capitalize on the opportunities for the B&FS business. To ensure agreed promotions are fully implemented and leveraged. Position requirements Qualifications MBA in Sales & Marketing. Experience 2 to 3+ years Knowledge Knowledge of Food / catering / baking industry. Knowledge of the territory to be covered. Knowledge of local language Motivation fit Enjoys working in fast paced and demanding environment Hard working Self-motivated and result oriented Has a drive for innovation. Enjoys challenges Competencies Action / Results orientation Communication skills Interpersonal skills Problem solving and analytical skills Savvy / 'Street smart' Team player COMPANY OVERVIEWWe exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best - bold thinkers with big hearts who challenge one other and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what's next.Salary: . Date posted: 03/28/2024 01:19 PM

India Foods Business is a full-service manufacturing and marketing unit comprising over 500 employees spread across over multiple locations across India. Our strong suite of products includes the Pillsbury, Betty Crocker, Haagen-Dazs and Nature Valley brands in both direct-to-consumer and B2B channels across Retail, Food Service and Bakeries & Exports. We combine the capabilities of a global enterprise with the entrepreneurial spirit and cultural awareness you would expect of a smaller local company. Job Title : Territory Sales Officer Department : Bakery & Foodservice Reports to : Area sales Manager Purpose To promote concept selling through premixes to bakeries and other outlets. This will include identifying customers and demonstrating products thereby explaining consistency and convenience. Principle Accountabilities To achieve monthly, quarterly and annual business targets for his area. This will include value / volume objectives, distribution targets and be in line with sales policies, strategies. To call on nominated customers. The frequency / duration of the call to be in line with the agreed work state and consistent with a cost-effective journey plan. Prepare a monthly plan for specified customers to achieve volume targets by product group. To extend B & FS product distribution and usage in all potential customers and increase volume sales. Further, to control and evaluate these accounts. To ensure that all receivables are in accordance with Company's credit policy. Using available computer systems have an accurate understanding of the importance of major territory outlets by product group and their overall importance to territory target achievement. Further to organize and maintain an effective admin system which includes Customer Record cards, Daily call reports, expenses, work plan and to meet required deadline for completion. To develop knowledge of all facets of B&FS market, including new selling/ application techniques, consumer needs and customer business issues. In line with the plan, arrange and implement demonstrations / exhibitions to further capitalize on the opportunities for the B&FS business. To ensure agreed promotions are fully implemented and leveraged. Position requirements Qualifications MBA in Sales & Marketing. Experience 2 to 3+ years Knowledge Knowledge of Food / catering / baking industry. Knowledge of the territory to be covered. Knowledge of local language Motivation fit Enjoys working in fast paced and demanding environment Hard working Self-motivated and result oriented Has a drive for innovation. Enjoys challenges Competencies Action / Results orientation Communication skills Interpersonal skills Problem solving and analytical skills Savvy / 'Street smart' Team player COMPANY OVERVIEWWe exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best - bold thinkers with big hearts who challenge one other and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what's next.Salary: . Date posted: 03/28/2024 01:19 PM

India Foods Business is a full-service manufacturing and marketing unit comprising over 500 employees spread across over multiple locations across India. Our strong suite of products includes the Pillsbury, Betty Crocker, Haagen-Dazs and Nature Valley brands in both direct-to-consumer and B2B channels across Retail, Food Service and Bakeries & Exports. We combine the capabilities of a global enterprise with the entrepreneurial spirit and cultural awareness you would expect of a smaller local company. Job Title : Territory Sales Officer Department : Bakery & Foodservice Reports to : Area sales Manager Purpose To promote concept selling through premixes to bakeries and other outlets. This will include identifying customers and demonstrating products thereby explaining consistency and convenience. Principle Accountabilities To achieve monthly, quarterly and annual business targets for his area. This will include value / volume objectives, distribution targets and be in line with sales policies, strategies. To call on nominated customers. The frequency / duration of the call to be in line with the agreed work state and consistent with a cost-effective journey plan. Prepare a monthly plan for specified customers to achieve volume targets by product group. To extend B & FS product distribution and usage in all potential customers and increase volume sales. Further, to control and evaluate these accounts. To ensure that all receivables are in accordance with Company's credit policy. Using available computer systems have an accurate understanding of the importance of major territory outlets by product group and their overall importance to territory target achievement. Further to organize and maintain an effective admin system which includes Customer Record cards, Daily call reports, expenses, work plan and to meet required deadline for completion. To develop knowledge of all facets of B&FS market, including new selling/ application techniques, consumer needs and customer business issues. In line with the plan, arrange and implement demonstrations / exhibitions to further capitalize on the opportunities for the B&FS business. To ensure agreed promotions are fully implemented and leveraged. Position requirements Qualifications MBA in Sales & Marketing. Experience 2 to 3+ years Knowledge Knowledge of Food / catering / baking industry. Knowledge of the territory to be covered. Knowledge of local language Motivation fit Enjoys working in fast paced and demanding environment Hard working Self-motivated and result oriented Has a drive for innovation. Enjoys challenges Competencies Action / Results orientation Communication skills Interpersonal skills Problem solving and analytical skills Savvy / 'Street smart' Team player COMPANY OVERVIEWWe exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best - bold thinkers with big hearts who challenge one other and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what's next.Salary: . Date posted: 03/28/2024 01:19 PM