Customer Service Salary in Indore - PayScale

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PACKAGE STARTS FROM 3 LAC(s) Job Purpose: Experience in the financial company. Sound domain knowledge with an interest to move towards the business side. Customer Focused and committed .Possess excellent verbal and interpersonal communication skills Pri

Job Number 24059524Job Category Food and Beverage & CulinaryLocation Fairfield by Marriott Indore, Plot No 18/C CA Scheme 94 Ring Road, Indore, Madhya Pradesh, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYAccountable for overall success of the daily kitchen operations. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Works to continually improve guest and employee satisfaction while maintaining the operating budget. Supervises all kitchen areas to ensure a consistent, high quality product is produced. Responsible for guiding and developing staff including direct reports. Must ensure sanitation and food standards are achieved.CANDIDATE PROFILE Education and Experience • High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area. OR • 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area.CORE WORK ACTIVITIESEnsuring Culinary Standards and Responsibilities are Met • Manages kitchen shift operations and ensures compliance with all Food & Beverage policies, standards and procedures. • Estimates daily production needs on a weekly basis and communicates production needs to kitchen personnel daily. • Assists Executive Chef with all kitchen operations and preparation. • Prepares and cooks foods of all types, either on a regular basis or for special guests or functions. • Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions. • Assists in determining how food should be presented and creates decorative food displays. • Maintains purchasing, receiving and food storage standards. • Ensures compliance with food handling and sanitation standards. • Performs all duties of kitchen managers and employees as necessary. • Recognizes superior quality products, presentations and flavor. • Ensures compliance with all applicable laws and regulations. • Follows proper handling and right temperature of all food products. • Operates and maintains all department equipment and reports malfunctions. • Checks the quality of raw and cooked food products to ensure that standards are met.Leading Kitchen Operations • Supervises and coordinates activities of cooks and workers engaged in food preparation. • Leads shifts while personally preparing food items and executing requests based on required specifications. • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and builds mutual trust, respect, and cooperation among team members. • Serves as a role model to demonstrate appropriate behaviors. • Maintains the productivity level of employees. • Ensures employees understand expectations and parameters. • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. • Ensures property policies are administered fairly and consistently. • Communicates performance expectations in accordance with job descriptions for each position. • Recognizes success performance and produces desired results.Ensuring Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention. • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. • Sets a positive example for guest relations. • Empowers employees to provide excellent customer service. • Interacts with guests to obtain feedback on product quality and service levels. • Handles guest problems and complaints.Maintaining Culinary Goals • Achieves and exceeds goals including performance goals, budget goals, team goals, etc. • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Utilizes the Labor Management System to effectively schedule to business demands and for tracking of employee time and attendance. • Trains employees in safety procedures.Managing and Conducting Human Resource Activities • Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Participates in the employee performance appraisal process, providing feedback as needed. • Brings issues to the attention of the department manager and Human Resources as necessary.Additional Responsibilities • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Attends and participates in all pertinent meetings.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Fairfield by Marriott guarantees a beautifully simple stay wherever you travel, with over 1,000 locations worldwide. Our Marriott family farm heritage inspires a calming, reliable experience characterized by warm hospitality, all at a great value. As a member of our team, you'll deliver on the Fairfield Guarantee - our commitment that every guest leaves the hotel satisfied. At Fairfield, we invite you to explore career opportunities that hold our hotels and the service we provide to the highest standard. In joining Fairfield by Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/04/2024 11:33 AM

Job Number 24066107Job Category Engineering & FacilitiesLocation Sheraton Grand Palace Indore, Omaxe City 1, Indore, Madhya Pradesh, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYAssists in the management of all engineering/maintenance operations, including maintaining the building, grounds and physical plant with particular attention towards safety, security and asset protection. Assists with managing the budget, capital expenditure projects, preventative maintenance and energy conservation. Responsible for maintaining regulatory requirements. Assists with leading the emergency response team for all facility issues.CANDIDATE PROFILE Education and Experience • High school diploma or GED; 2 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing. OR • 2-year degree from an accredited university in Building and Construction, Engineering, Mechanics, or related major; no experience required.CORE WORK ACTIVITIESAssisting with the Management of Engineering Operations and Budgets • Assists with managing the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment and electrical systems. • Assists with ensuring regulatory compliance to facility regulations and safety standards. • Assists with managing and controlling heat, light and power and recommends current best methods for energy conservation and economical facility operations. • Assists with the development of specifications and requirements for service contracts and administers such contracts to support building needs. • Distributes preventive maintenance and repair work orders and monitors timeliness and quality of completion. • Assists with the oversight of the maintenance of grounds, guestrooms, public space, restaurants, property vehicles and recreational facilities. • Assists with the development of a long term plan for preventative maintenance and asset protection and overseeing execution of plan. • Assists with the development of project plans in accordance with renovation or new construction needs. • Coordinates with contractors for bids and construction to ensure timely completion of projects within budgetary guidelines. • Builds positive relationships with external customers such as city building/zoning department, fire prevention bureau and vendors. • Ensures fire crew has complete understanding of all procedures, equipment and alarms. • Performs monthly property inspection to ensure buildings and grounds are maintained in excellent condition. • Conducts guest room and common area inspection to ensure guest satisfaction. • Inspects and evaluates the physical condition of facilities in order to determine the type of work required. • Recommends or arranges for additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment. • Selects and orders or purchases new equipment, supplies, and furnishings. • Manages parts and equipment inventory.Maintaining Property Standards • Ensures building and equipment licenses and certifications are current. • Maintains property life safety systems (fire fighting equipment, sprinkler systems and alarm systems).Ensuring Exceptional Customer Service • Displays leadership in guest hospitality, exemplifying excellent customer service and creating a positive atmosphere for guest relations. • Establishes guidelines so employees understand expectations and parameters. • Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. • Shares plans with property leadership and ensures corrective action is taken to continuously improve guest satisfaction. • Strives to improve service performance.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/15/2024 10:45 AM

DESCRIPTIONAre you customer obsessed, flexible, smart and analytical, strategic yet execution focused and passionate about e-commerce? Are you an experienced, entrepreneurial leader with a strong work ethic? If yes, this opportunity will appeal to you.You will manage a set of partners (third party vendors), typically in tier 2/3 cities across India.Purpose of this job is to bring relevant sellers and selection from these cities on to Amazon.in platform through these partners. You and your team will be responsible for i) finding potential partners in assigned geography, ii) training new and existing partners on operational processes and sales aspect, iii) manage recruitment of new sellers and adding selection, iv) provide day to day operational support, v) manage account management of sellers through the partner, vi) maintain invoicing and payout related cycles for the partner.Further, you will drive innovation and continuous improvement in the process and quality to serve customers better by interacting with multiple stakeholders in different functions. This is a great opportunity to be part of a new entrepreneurial team solving challenging problems in the e-commerce space.To be successful in this role you will have superior customer interfacing skills and demonstrate ownership, analytical ability and an eye for detail. Operating in a fast-moving and sometimes ambiguous environment you will work autonomously taking full control and responsibility for achieving business objectives. This role provides opportunities to develop original ideas, approaches, and solutions in a competitive and ever-changing business climate.Key job responsibilities• Understand products and services offered by Amazon and can articulate its functions and benefits to external audiences.• Hire, train and manage partners in designated area or city.• Implement standard operating processes to scale the working of the organization.• Help define the seller base and industry verticals we target using local knowledge.• Identify valuable partners, sellers and selection.• Lead the team to acquire retailers with valuable selection and establish long-term partnerships.• Interface with internal teams to identify seller integration needs and deploy resources to lift these seller capabilities to work on our systems.• Analyze data to help sellers become successful post launchKey job responsibilitiesPartner Management, Sales, Advertising, & Account ManagementWe are open to hiring candidates to work out of one of the following locations:Indore, MP, INDBASIC QUALIFICATIONS- 1+ years of sales experience- Bachelor's degreePREFERRED QUALIFICATIONS- MBA

Critical Path management:Full management and updating of the critical path with live interdependencies, ensuring there is a controlled approach to ensuring that the critical steps/milestones are delivered without workstream clashes that could impact the project delivery.Set and continually manage project and program expectations while delegating and managing deliverable with team members and stakeholdersMonitor, track and control outcomes to resolve issues, conflicts, dependencies and critical path deliverablesCritical Steps/Milestones management:Full project life cycle ownership: successful project delivery will include full implementation ensuring that all key workstream owners are delivering their requirements within the project to achieve the critical steps/milestones aligned to the critical pathDelegate tasks and responsibilities to appropriate personnelProject Risk Management:Ensure full compliance to the company stage gate management process and Engineering Capital Project Management policy to establish a strong governance and compliance standard within the project development and implementation.Work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation, and excellence.Understand interdependencies between technology, operations, and business needsParticipate and/or drive feasibility studies, vendor selections and proposals for evaluation by appropriate key stakeholdersAct as an internal quality control check for the projectManage ongoing quality control and participate in quality issue resolutionDefine success criteria and disseminate them to involved parties throughout project and program life cycleEnsure that projects and programs are proceeding according to scope, schedule, budget and quality standardsEnsure any new technologies/processes being proposed/implemented within the project are resources and managed within a framework to maximise successful integration.Effective Contractor control:Provide on-site leadership for project team by building and motivating team members to meet project goals, adhering to their responsibilities and project milestonesAssist in dispute, negotiation, arbitration, or litigation, as neededSupport formal/informal schedules with support of procurement and legal teams to manage the engagement contractDefine the Statement of Work and Specifications for the requested goods and servicesEffective Change/Issue controlDemonstrate a functional acumen to support how solutions will address the business goals while maintaining alignment with industry best practicesManage project scope and changesEffective Financial acumen/management on project cost controlsPrepare estimates and detailed project plan for all phases of the projectEstablish plan to procure adequate resources, where necessary, to achieve project objectives in planned timeframes and execute plan through stakeholder approval.Effective Communications (verbal, steering meetings, update reports, performance review meetings, etc)Report on project success criteria results, metrics, test and deployment management activities.Manage the day-to-day project activities and resources and chairs the project management team meetings, as required in team structure.Monitor staff performance and complete performance reviews as requiredDevelop, Manage and Provide status reporting regarding project milestones, deliverable, dependencies, risks, change requests and issues, communicating across leadership team as per business communications framework (Steering Meetings, Escalation reporting, Executive summaries, etc)Ability to apply and contribute to improving the company's Ways of Working (ECPM stage gate management/procedures, etc)Within the boundaries of RN Engineering project, be open to participate in the Engineering Capital Project Management maturity programme "PRICE", establishing practices, templates, policies, tools and partnerships to expand and mature these capabilities for the organization.Coach, mentor, motivate and supervise project and programme team where added value/learnings are identified Bachelor's Degree in Mechanical/Electrical/Civil12-15 years of experience in leading large Projects (15-20 M USD) in Food/Distillery/Sugar/Chemical/Pharmaceutical industryExperience in Greenfield projectsRecognised Project Management qualification, e.g. CAPM. PMP, PRINCE2, PMI Certified

BASIC QUALIFICATIONSMinimum graduate with 5 years plus of experience on investigative or loss prevention field, preferably in a multinational environment or Minimum 15 years of armed forces or law enforcement service experience with at least 2 years of corporate Security/Loss Prevention Experience. - Strong analytical and problem solving skills -Advanced level of computer literacy including proficiency in MS office package -Strong communication skills & fluent knowledge of verbal & writing / vernacular language. -Demonstrated ability to deal with business tools & understand business metrics -Demonstrated ability to perform in pressure environment with adherence to timelines -Critical thinking & attention to detail of a narrative -Strong interpersonal skills & proven experience in managing stakeholders and vendors -Strong business ethics, discretionDESCRIPTIONAmazon's ATS team is seeking highly skilled and motivated person to help develop a and implement a world class security program for our first mile network which will ensure that our customers receive the items they purchase on time and at the best possible cost. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.The SLP Specialist - Sort center, will be responsible for partnering with respective stakeholders and prog teams spread across various cities within a region to execute company security policies and provide security services and asset (lives, inventory in transit and within sort center, buildings, equipment, data, & intellectual property) protection within the assigned location and the surrounding geography. The Manager is a key member of the AMZL working with the Regional team as well as cross functional teams throughout the organization. • Perform risk assessment of site & operation model and frame mitigation measuresPossess a thorough understanding of central/state security issues and demonstrate excellence in ability to implement and ensure sites compliance with company security policies and any industry or merchant requirements.Completing and/or coordinating the final Test and Acceptance of site security systems that leverage our access control system.Establish and implement effective, predictable, measurable procedures/processes and prevention programs impacting losses, pilferage, accident trends and conduct job hazard and job safety analysesPerform frequent site security audits to identify all non-compliance equipment and/or processes at the site. Implement solutions to eliminate exposure to these risks and prevent injury.Ensure guarding vendor(s) have clear understanding of expectations and hold them accountable to deliver on them and meet or surpass service level agreement requirements. In addition, work with the guarding vendor's management to ensure that they recruit, hire, and retain candidates who raise the performance bar of the security services organizationBuilds and deploys security training programServe as department's liaison and security subject matter expertEffectively address safety and security incidents including potential and actual work place violence incidents per policy as well as conducting testing of the incident response plans.Enhance, track, and report on metrics which are key performance indicatorsCoordinate with various support teams such as the Worldwide Operations Security Team, IT Security, and Network Engineering as neededUtilize Kaizen, Lean and Six Sigma methods to drive process improvements and increase efficiency.We are open to hiring candidates to work out of one of the following locations:Indore, MP, INDPREFERRED QUALIFICATIONSProven ability to work with and effectively persuade facility site leaders and other key departments within the organization. Analytical leader experienced in performance based, action and results oriented management, strong project manager and effective problem-solver. Strong familiarity with data bases (querying and analyzing) such as SQL, MYSQL, Access, Exception Based Reporting, etc. is considered a plus. Experience with delivery stations or cargo handling stations and transportation network security is preferred. Must have strong communication skills. Security Certification such as CPP, PCI, CFE etc. "Salary: . Date posted: 04/16/2024 10:25 PM

Job Number 24067787Job Category Housekeeping & LaundryLocation Sheraton Grand Palace Indore, Omaxe City 1, Indore, Madhya Pradesh, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYInspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.PREFERRED QUALIFICATION Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: At least 1 year of supervisory experience. License or Certification: NoneMarriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/17/2024 11:00 AM

Job Number 24068761Job Category Food and Beverage & CulinaryLocation Indore Marriott Hotel, H-2 Scheme No 54, Indore, Madhya Pradesh, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYAreas of responsibility include Restaurants/Bars and Room Service, if applicable. Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan.CANDIDATE PROFILE Education and Experience • High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR • 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.CORE WORK ACTIVITIESAssisting in Management of Restaurant Team • Handles employee questions and concerns. • Monitors employees to ensure performance expectations are met. • Provides feedback to employees based on observation of service behaviors. • Assists in supervising daily shift operations. • Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager. • Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.Conducting Day-to-Day Restaurant Operations • Ensures all employees have proper supplies, equipment and uniforms. • Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels. • Ensures compliance with all restaurant policies, standards and procedures. • Monitors alcohol beverage service in compliance with local laws. • Manages to achieve or exceed budgeted goals. • Performs all duties of restaurant employees and related departments as necessary. • Opens and closes restaurant shifts.Providing Exceptional Customer Service • Interacts with guests to obtain feedback on product quality and service levels. • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. • Encourages employees to provide excellent customer service within guidelines. • Handles guest problems and complaints, seeking assistance from supervisor as necessary. • Strives to improve service performance. • Sets a positive example for guest relations. • Assists in the review of comment cards and guest satisfaction results with employees. • Meets and greets guests.Conducting Human Resource Activities • Supervises on-going training initiatives. • Uses all available on the job training tools for employees. • Communicates performance expectations in accordance with job descriptions for each position. • Coaches and counsels employees regarding performance on an on-going basis.Additional Responsibilities • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Assists servers and hosts on the floor during meal periods and high demand times. • Recognizes good quality products and presentations. • Supervises daily shift operations in absence of Restaurant Manager.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/19/2024 10:35 AM

Job Number 24068779Job Category Food and Beverage & CulinaryLocation Indore Marriott Hotel, H-2 Scheme No 54, Indore, Madhya Pradesh, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYManages the daily kitchen utility operations and staff. Areas of responsibilities include dish room operations, night cleaning, back dock cleaning and maintenance, banquet plating and food running. Supervises kitchen employees not actively engaged in cooking (e.g., dishwashers, kitchen helpers, etc.). Strives to continually improve guest and employee satisfaction while maintaining the operating budget.CANDIDATE PROFILE Education and Experience • High school diploma or GED; 4 years experience in the procurement, food and beverage, culinary, or related professional area. OR • 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the procurement, food and beverage, culinary, or related professional area.CORE WORK ACTIVITIESManaging Day-to-Day Operations • Orders and manages necessary supplies. Ensuring workers have supplies, equipment, tools, and uniforms necessary to do their jobs. • Schedules events, programs, and activities, as well as the work of others. • Monitors the inflow of ordered materials and the maintenance of current materials. • Conducts china, glass and silver inventories. • Controls inventories of food, equipment, smallware, and liquor, and report shortages to designated personnel. • Inspects supplies, equipment, and work areas in order to ensure efficient service and conformance to standards. • Investigates reports and follows-up on employee accidents. • Manages all equipment, china, glass and silver (e.g., adequate clean supplies of each). • Supervises employees ability to follow loss prevention policies to prevent accidents and control costs. • Enforces proper cleaning routines for serviceware, equipment, floors, etc. • Enforces proper use and cleaning of all dish room machinery. • Ensures all food holding and transport equipment is in working order. • Ensures compliance with all applicable laws and regulations. • Ensures compliance with food handling and sanitation standards. • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.Leading Kitchen Team • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. • Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective. • Ensures and maintains the productivity level of employees. • Serves as a role model to demonstrate appropriate behaviors. • Achieves and exceeds goals including performance goals, budget goals, team goals, etc. • Celebrates successes by publicly recognizing the contributions of team members. • Encourages and builds mutual trust, respect, and cooperation among team members. • Communicates performance expectations in accordance with job descriptions for each position. • Establishes and maintains open, collaborative relationships with employees. • Participates in the management of department's controllable expenses to achieve or exceed budgeted goals. • Strives to improve service performance. • Solicits employee feedback. • Understands the impact of department's operation on the overall property financial goals and objectives.Ensuring Exceptional Customer Service • Attends meetings and communicates with executive, peers, and subordinates as an effort to improve quality of service. • Manages day-to-day operations, ensures the quality, standards and meeting the expectations of the customers on a daily basis. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.Managing and Conducting Human Resource Activities • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. • Recruits, interviews, selects, hires, and promotes employees in the organization. • Trains employees in safety procedures. • Provides feedback to individuals based on observation of service behaviors. • Reviews employee satisfaction results to identify and address employee problems or concerns. • Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. • Ensures property policies are administered fairly and consistently. • Ensures utility staff is properly trained regarding sanitation, equipment handling and chemical usage. • Participates in employee progressive discipline procedures.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Salary: . Date posted: 04/19/2024 10:35 AM