Sales Support Specialist Salary in India - PayScale

Position Title: User Technology Support Specialist (T & I) (Hybrid)Status of Employment:PermanentPosition Language Requirement:EnglishLanguage Skills:English (Reading), English (Speaking), English (Writing)Work at CBC/Radio-CanadaAt CBC/Radio-Canada, we create content that informs, entertains and connects Canadians on multiple platforms. Our successes and accomplishments are driven by embodying and upholding values, which include creativity, integrity, inclusiveness and relevance. Do you think you have the ability and drive to keep up with this exciting, ever-changing industry? Whether it be in front of the camera, on air, online or behind the scenes, you would be joining a team that thrives on making connections and telling stories that are important to Canadians.Unposting Date: 2024-04-24 11:59 PMBehind the scenes, but ahead of the curve: help us develop the next-generation public broadcaster.Created in 2015 to align, lighten and modernize infrastructure, the Technology & Infrastructure (T & I) team is the backbone and the future forward arm of CBC/Radio-Canada. We are the people that make stuff work. We make connections; between media content, systems, people and places. We are the space in between. A place with purpose. CBC/Radio-Canada has always been a highly regarded pioneer of media technology. Not just in Canada, but around the world. Today, we're transforming ourselves from conventional radio and television broadcaster into a modern digital media company. Technology is the driving force and we are the team making it happen. This role is a hybrid work arrangement. Work schedule to be discussed with Hiring Manager according to the guidelines defined by the department. Your role As an expert in news and information content production, you will provide front-line support to CBC editorial and production staff across the country and around the world. You know the workflow and tools journalists use to get the story online and on air and you're ready to do what it takes in a crisis situation. Clients include CBC.ca, Network, Current Affairs, CBC News Network and Radio content creators.Clients are located in domestic and regional production centers as well as bureaus around the world. AVID iNEWS, Polopoly, Dalet and MediaCentral, our primary content creation tools, are used to write, view and edit raw material, build rundowns and deliver content to our audience. This position involves a rotating shift and on-call, including early mornings, late nights and weekends. Function:Provides first-level support for end user technology used in the assigned area within CBC/Radio-Canada. Performs and monitors the activities related to the installation, maintenance, repair and configuration of software and end-user devices and peripherals, according to the Corporation standards and policies.Provides solutions for all known end-user support issues. Troubleshoots, documents, escalates, tracks and prioritizes new issues. Has excellent communication and customer service skills. Able to work under pressure and de-escalate tense situations. Exercises judgment, discretion, creativity and initiative in the course of their day. Periodically participates in large projects and roll-outs.Key Tasks:Decommissions and performs other related duties for all designated end user technology.Configures basic automation on users' devices.Provides a solution using established procedures and knowledge base. Confirms with the end user that the solution provided is satisfactory.Provides guidance to users and recommends specific training tools.Promotes the use of processes and practices that ensures the security of end-user data.Periodically participates in large projects and roll-outs.May coordinate with others in smaller initiatives.Ensures that relevant documentation is up-to-date.In accordance with the procedures established, communicates with vendors and service suppliers to obtain service and support on end-user devices and peripherals.Obtains financial authorization for the repair or purchase of end-user technology.Maintains comprehensive and up-to-date knowledge of related technologies.Keeps up with technology changes and new user technology as they emerge.Grants access and privileges to centralized systems according to an established approval process.Installs or removes end user technology and software. Updates the inventory of end user technology and software assets.Recommends and encourages established production workflows and best practices.Receives end-user service and incident requests, or questions. Accurately documents the details and nature of the end-user request.Escalates unsolved issues to the second-level support team.May use creative problem solving skills.Uses judgment and discretion daily (when dealing with confidential material).Participates in the evaluation of new equipment technology and software, as required, by performing the required tests; identifies if the criteria are met and reports.Transfers and relocates equipment as required.Performs all or part of the function or duties of an equivalent or lower classification.We are looking for a candidate with the following: Education Required:The job requires a Community College diploma in computer science, or the equivalent.Experience Required:The job requires three years of practical and related experience, at least one of which should be in the area of assignment or one very similar.Candidates may be subject to skills and knowledge testing. We thank all applicants for their interest, but only candidates selected for an interview will be contacted. CBC/Radio-Canada is committed to being a leader in reflecting our country's diversity. That's because we can only create and tell the stories that connect Canadians, by having a workforce that mirrors the ever-changing makeup of our country. That's why we, as an employer, value equal opportunity and nurture an inclusive workplace where our individual differences are not only recognized and valued, but also extend to and pervade all the services we provide as Canada's public broadcaster. For more information, visit the Diversity and Inclusion section of our website. If you have accommodation needs at this stage of the recruitment process, please inform us as soon as possible by sending an e-mail to [email protected] . You are invited to consult and familiarize yourself with our Code of Conduct, which can be found on our corporate website . All employees must adhere to the Code as a condition of employment. We also invite you to take a look at our policy on conflicts of interest . In the event that you become an employee, it will be important to inform us, as quickly as possible, of any situation that, because of your hiring, constitutes or could appear to constitute a conflict of interest.Primary Location:Broadcast Centre 205 Wellington St. W., Toronto, Ontario, M5V 3G7Number of Openings:1Work Schedule:Full timeSalary: . Date posted: 04/11/2024 08:07 PM

Requisition ID:268852:Relocation Authorized:None:Telework Type:Full:Time Office/Project:Work Location:New DelhiCompany Overview:Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all seven continents that have created jobs, grown economies, improved the resiliency of the worlds infrastructure, increased access to energy, resources, and vital services, and made the world a safer, cleaner place.Differentiated by the quality of our people and our relentless drive to deliver the most successful outcomes, we align our capabilities to our customers' objectives to create a lasting positive impact.We serve the Infrastructure; Nuclear, Security and Environmental; Energy, and Mining and Metals markets. Our services span from initial planning and investment, through start:up and operations. Core to Bechtel are our values : ethics, safety, quality, people, culture, relationships, innovation and sustainability, and our covenants : integrity, respect, collaboration, trust, and delivery. They are what we believe, what customers can expect, and how we deliver. Bechtel India is a global operation that supports execution of projects and services around the world. Working seamlessly with business line home offices, project sites, customer organizations and suppliers, our teams have delivered more than 125 projects since our inception in 1994.Our offices in Gurgaon, Vadodara and Chennai will grow significantly and sustainably with exciting career opportunities for both professionals and young graduates who are passionate about creating a cleaner, greener, and safer world; building transformational infrastructure; making decarbonization a reality; and protecting people and the environment.Position SummaryThe Infrastructure Support specialist will work with a geographically distributed group of support staff who provide support services and technical capabilities for a complex, large:scale, hybrid cloud and on:prem infrastructure. This position will serve as the point of contact between Infrastructure Support and other IT functions and business stakeholders. Specialist provide technical guidance for support tickets, white glove services to executives, complex issue resolution, and technical implementations. The Specialist will have the technical experience and capabilities to personally provide a wide range of support for end users, support and management of cloud:based services, and management of physical hardware assets, as needed.Essential job duties:Reviews, monitors, and augments IT reports, dashboards, and metrics related to infrastructure, service delivery, and customer satisfaction; and recommends process improvement / workflow automation solutions.:Develops IT support guides and training material and shares knowledge, ensuring the IT team knows how to configure and support any deployed solutions.:Coordinates and leads special projects and tasks with cross:functional teams on an as:needed basis.:Responsible for reporting on metrics.:Identifies support staff skills gaps and training needs and provides coaching and feedback to cover technical challenges as needed.:Follows the established technology standards, policies, support processes, and security requirements.:Conducts project reviews on schedule, prepares and issues progress reports, and raises and/or escalates any identified issues to the appropriate level for action.:Performs technical support actions, including, not limited to::Endpoint configuration (PCs as well as mobile devices), deployment, and upgrade:Deploy and support standard collaboration technologies such as Microsoft Teams and OneDrive.:Troubleshoot Teams and Poly video conferencing endpoints and smart displays like Surface Hubs.:Pe

At McCormick, we bring our passion for flavor to work each day. We encourage growth, respect everyones contributions and do whats right for our business, our people, our communities and our planet. Join us on our quest to make every meal and moment better.Founded in Baltimore, MD in 1889 in a room and a cellar by 25:year:old Willoughby McCormick with three employees, McCormick is a global leader in flavour. With over 14,000 employees around the world and more than 6 Billion in annual sales, the Company manufactures, markets, and distributes spices, seasoning mixes, condiments and other flavourful products to the entire food industry, retail outlets, food manufactures, food service businesses and consumers.While our global headquarters are in the Baltimore, Maryland, USA area, McCormick operates and serves customers from nearly 60 locations in 25 countries and 170 markets in Asia:Pacific, China, Europe, Middle East and Africa, and the Americas,.At McCormick, we have over a 100:year legacy based on our "Power of People" principle. This principle fosters an unusually dedicated workforce requiring a culture of respect, recognition, inclusion and collaboration based on the highest ethical values.Position OverviewWorking as a member of Process Improvement Team under general supervision of the Process Discipline and Enablement Lead, the role is primarily responsible for establishment and optimization of process quality metrics and KPIs. It also includes monitoring and enhancing process adherence and ensuring alignment with industry best practices. The objective extends beyond mere metric definition to encompass a holistic approach to process quality management, emphasizing the strategic integration of real:time monitoring, conflict resolution, and effective communication to drive sustained excellence.Key Responsibilities::Define and optimize process quality metrics, ensuring alignment with organizational objectives: Define process quality metrics and KPIs to measure adherence to standards; Establish mechanisms to monitor process quality in real:time or through periodic reviews.:Lead audits, assessments, and change initiatives to drive ongoing improvement in process adherence and efficiency: Define auditing and assessment process to drive process adherence to agreed standards; Conduct regular audits and assessments of processes to evaluate compliance with quality standards; Identify areas for improvement and create a governance mechanism to monitor progress of corrective actions or process modifications; Leads the communication and alignment effort toimplement and embed process changes; Resolves conflicts on any process issues that involve cost:quality or other trade:offs; Validation and materialization.:Champions, partners and Leads Process Discipline Efforts, in collaboration with the wider Process Improvement team and business partners: Advocate and champion process discipline; In collaboration with the broader Process Improvement team, establish a frameworkto contribute to identifying and addressing opportunities for improvement highlighted during process audits nonconformance; Provide a global, enterprise and customer:centric mindset. Manage global business networking, connectivity, and relationships.Experience::At least 5 years of experience within process quality management for transformational initiatives and processes across multiple functions and geographies involving auditing and assessment of processes:Proven experience in change management and quality assurance:Strong business acumen with an abilityto identify and proactively address impacts and disruptions. Ability to handle multiple deadlines:Experience working in global, multicultural environments which require cultural awareness:Ability to adapt and work with different countries and complex processes across a wide range of subjectsQualifications::Business Degree or similar field:Process quality m

DESCRIPTIONThis is a contract role for 6 months (with a possibility for extension) to support a globally diverse group of customers that utilize Amazon's Time and Attendance (TAA) product/s with primary focus on a a 3rd party system of record (Kronos). Scope of role/work:*Provide process/system ticketing support for a diverse global customer base*Respond to system inquiries with a high degree of quality; troubleshoot customer reported issues*Ensure timely resolution or escalation; prompt communication on progress per service level agreement/s (SLA), up to and including resolution*Aid in the creation and maintenance of standard operating process and procedure documentation (SOP)*Brainstorm ideas that improve customer experienceKey job responsibilities*English communication skills (both verbal and written)*Experience in supporting a diverse customer base, both technical and non-technical*Relevant work experience in a similar role (HR support/customer engagement)*Strong time management skills; an ability to prioritize work independently*Display organizational skills with exceptional follow through and attention to detail*Exhibit a strong sense of ownership and bias for action; a solid sense of accountability*Serve multiple customers with varying degrees of system knowledge/functionality*Conduct deep dive / research / analysis for a variety of escalations*Analyze issues & trends and provide short & long term solutions*Conduct refresher training, educate, and mentor customers and peers on tools and resources for adoption*Work closely with HR peers / partners and various partnering support teams *Reporting and Analytics (Metrics): support the team by preparing weekly and/or monthly reports. *Provide detailed analysis of support (ticketing) volume, service-level agreements (SLAs), time to resolve (TTR), and ticketing trends as neededA day in the lifeThe day-to-day of this role is in support of a high volume ticketing queue. Although customer engagement is primarily through ticketing correspondence, other communication channels are also utilized (email, direct messaging, etc.). A person in this role is expected to support ~20 tickets/day (ticket volumes vary throughout the year)About the teamThe team, known as Time and Attendance Product Support (TAPS), is part of a larger network of centralized support services within the People Experience & Technology (PXT) organization. Because our team's support has a direct impact on Amazon employees receiving timely and accurate pay, it is critical for a person in this role to be adept in prioritizing competing escalations.We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDBASIC QUALIFICATIONS- 2+ years of Microsoft Office products and applications experience- Experience with Payroll Systems, HRIS- Experience with PeopleSoft- Experience into Product Support ManagementPREFERRED QUALIFICATIONS- 2+ years of case management experience- Experience working with diverse or differing data sets including creating and compiling data into a final distribution for management consumption

BASIC QUALIFICATIONS• Minimum B2.2 level German Language Certification is Mandatory, C1 preferred.- Graduation in respective German Language through renowned Campus 2024 can also apply.• Business proficient fluency in both written and verbal English and German languages. • Strong investigation skills to find root cause of metric issues and the ability to provide viable solutions for Sellers. • Awareness of how your direct actions impact the buyer experience and Amazon's potential for bad debt. Flexibility to work various shifts, including working one weekend day or alternative start-end times • Experience with Microsoft Office, including Outlook, Word, and Excel Ability to compose a grammatically correct, concise and accurate written and verbal response. • Embrace constant change with flexibility and good grace. Demonstrate appropriate sense of urgency for contact response time in the face of variable workflow. • Demonstrated ability to deal with ambiguity Excellent interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers • Demonstrates effective communication, composure, and professional attitude Exemplary performance record, particularly with regard to quality & productivity Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox.DESCRIPTIONOverview: Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Account Health Specialist within the Account Health Support team acts as the primary interface between Amazon and our business partners. We obsess over providing world class support to Sellers selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers. Key job responsibilitiesOverview: Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Account Health Specialist within the Account Health Support team acts as the primary interface between Amazon and our business partners. We obsess over providing world class support to Sellers selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers. POSITION DESCRIPTION: Account Health Support German Specialist LANGUAGE REQUIREMENTS: English & GermanPROCESS TYPE: Voice Process (Inbound and Outbound Calling) SHIFT REQUIREMENTS: Rotational Shifts and Week Offs (should be flexible to work as per business requirements)The Account Health Support Specialist acts as the primary interface between Amazon and our business partners. The Account Health Support Specialist will be responsible for providing timely and accurate operational support to Sellers selling on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A Account Health Support Specialist is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements for phone and/or email cases. The Account Health Support Specialist position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate complex transactions. The Account Health Support Specialist will be required to engage in frequent written and verbal communication. They also will be required to contact business partners by phone. We are open to hiring candidates to work out of one of the following locations:Hyderabad, TS, INDPREFERRED QUALIFICATIONSInterpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers. Clear, crisp, and proactive documentation of operational procedures required to tackle known risk related patterns. Problem solving skills. Bachelor's Degree. Demonstrated ability to analyze problems logically. Self-disciplined, diligent, proactive and detail oriented. Time management and organizational skills. Proven ability to work in fast paced dynamic environments where decisions are made without compromising on customer experience and financial losses. Demonstrated analytical and problem solving skills, including the ability to recognize non-obvious patterns. Demonstrated positive, results oriented attitude. Team player capable of learning and sharing knowledge in global team environment. Ability to effectively manage time, and individually prioritize multiple tasks of competing priority. Ability to maintain high levels of confidentiality and data security standards. Demonstrate flexibility to work overtime hours as per business requirement. Proven ability to correctly identify fraud patterns.Salary: . Date posted: 04/08/2024 09:50 PM

We at Smart Infrastructure Division in Siemens Ltd. is one of the top tier global suppliers of products, systems, solutions, and services for the efficient, reliable, and intelligent transmission and distribution of electrical power. As the trusted partner for the development and extension of an efficient and reliable power infrastructure that industry and the portfolio they need.JOIN US! WE MAKE REAL WHAT MATTERS. THIS IS YOUR ROLE.Your new role - challenging and future-oriented:. Receive and acknowledge order with sign-off from sales/acquisition team as per defined process (checklists/documents) and protocols.. Transfer Techno-commercial order related details to engineering as per defined process (order input documents) and protocols once the order is received from sales/acquisition after thorough review.. Review and identify along with proposals order requirements for non-standard, long lead items, etc. and take appropriate actions to ensure project timelines are maintained.. Monitor job milestones and ensure delivery adherence.. Perform the commercial review (payment terms, LD etc..) as well as offer validity of bought-out materials.. Co-ordinate and obtain the technical clarification / attend KOM with Customer.. Collaborate with proposals, engineering, and factory for design, documentation, manufacturing, and testing activities to ensure timely execution of order as per defined milestones.. Submit drawings to customers, incorporate customers' comments and will visit customers for approvals if required.. Maintain order documentation inline with project requirements ensuring archiving and easy retrieval during and post order completion.. Interface with customers and other stakeholders to clarify and resolve engineering & project related issues.. Responsible for change and claim management to maintain/exceed profitability of order.. Arrange for dispatch clearance from customer & co-ordinate with factory for dispatch.. Handling of bought-out equipment like bus duct, Control and relay panels, adaptors, site activity, etc.. Responsible for handling post-supply/site queries and creating the CFR on receipt of quality related site complaints and coordinating with customer service & logistics team for dispatches.. Stay closely connected with the customers/regional companies and provide extensive support to the customers on a regular basis.What do I need to qualify for this job?. Bachelor's degree in electrical engineering or its equivalent. Minimum 5-8 years' experience in order/project management. Good knowledge of switchgear fundamentals, great understanding and interpretation of customer technical specifications and Single Line Diagram.. Sound background of Medium & Low Voltage products / Systems.. Possess strong negotiation and convincing skills.. Good communication skills with great Customer orientation. a high level of motivation, sense of urgency, and energetic approach to job duties and requirements along with team working skills.. Must have excellent verbal, written communication, and presentation skills to communicate technical information within Siemen and customers.. Strong interpersonal skills, ability to work and prioritize in a fast-paced environment is essential forsuccess.. Proven track record of interacting professionally and positively with all levels of the organization.. Excellent organization and time management skills with ability to manage and respond to changing priorities.. Competent with Microsoft Office suite (Excel, Word, PowerPoint, etc.), PowerBI, etc.. This profile requires travel to Siemens factories and customer sites as per need.WE'VE GOT QUITE A LOT TO OFFER, HOW ABOUT YOU?We're Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow.Salary: . Date posted: 04/10/2024 02:20 PM

Job Summary: JOB DESCRIPTION - CLIENT SUPPORT SPECIALIST Location: Vancouver, BC., or Calgary, AB. Division: Ticketmaster Canada Line Manager: Area Manager Contract Terms: Fixed term (6-months), Full time (37.5 hours per week) THE TEAM We're fans who help fans everywhere access the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favorite artists, teams, and shows, and we continue to shape innovation every day. We're not just selling tickets (though we do that better than anyone else!), we're enriching lives' one amazing experience at a time. And we think that's pretty amazing. If you're passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want you on our team. THE JOB This Client Support Specialist role will be delivering services to support the client's day-to-day needs related to the use of ticketing systems and products. This role will be responsible for maintaining agreed upon service levels and are required to follow up as needed with national teams to ensure we're providing timely problem resolution to our wide range of clients. Further responsibilities include training, sharing of best practices, and general operational support including installs and upgrades. WHAT YOU WILL BE DOING Customer Service Develop and maintain excellent client relationships, while meeting and exceeding client service level agreements.Coordinating upgrades and hardware replacements on/off siteAdvise and educate clients within procedural guidelines to ensure a solution is provided for any technical or service questions/concernsMaintain customer contacts to enable accurate tracking and reportingProvide onsite event support and afterhours office support, as necessaryTicketmaster ONE, Host System & Access Control Support Keep up-to-date working knowledge of Ticketmaster ONE web portalRemain current with new software/product releases for HOST, TM1 Entry, Archtics, Account Manager, and for all other technology products Create/modify reports, including Autypes, Repgens, Mopreps, and other advanced reportingAssist with client onboarding and ongoing maintenanceAct as an expert in all facets of access control productsBasic Knowledge of Event Programming, as it relates to sales channels and consumer experience.Identify and assist in resolving event related errorsProduct Support Communicate TM product updates, new features and functionality to clientsProvide support and best practices to the client for all TM productsAssist with new manifest creationInitial and ongoing training of new features and functionalityUse troubleshooting techniques and tools to identify the root cause of issuesProviding coordination services of a networking issues between client and in-house IT teams.Our job descriptions evolve with our business need and priorities. In addition to the description above, your role may include additional projects and team support as needed. WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS) Minimum of 2 years' experience working in an office environment, preferably in customer/client support rolesExperience with the Ticketmaster system and/or various ticketing systems is a bonus!Box Office experience is considered an assetMust be detail-oriented with the ability to multi-task and juggle competing prioritiesStrong verbal and written communication skillsProficiency in Word, PowerPoint, and ExcelA passion for live events and strong desire to assist our clients in creating the ultimate fan experienceKnowledge of Presence, AccessManager, Repgen, Archtics, and the Event Base product suite is a bonus!Certain degree of creativity, latitude, and problem solving is required YOU (BEHAVIOURAL SKILLS) Business Acumen - You understand and can apply general business concepts, using external networks to understand market situations and industry. Problem Solving and Innovation - Gathering appropriate perspective and insights and seeking win-win solutions by remaining open to alternative approaches and being proactive in generating new ideas. Ability to maintain a balanced perspective and see all sides of an issue and manage problems in a timely and effective manner. A free and independent thinker, open to new ideas and concepts. Organizational Skills - Manages competing priorities of several teams/departments/locations. Tasks and project management orientation (with the ability to hold others accountable). Winning Teamwork - Collaborating with others in a respectful manner and openly sharing information amongst the team to assist in achieving Ticketmaster goals and objectives. Taking the time to empathize and understand where others are coming from, along with showing recognition and appreciation for the contribution of others. LIFE AT TICKETMASTER We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you. Our work is guided by our values: Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen. Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team. Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent . Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive . EQUAL OPPORTUNITIES We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. Ticketmaster Canada will provide reasonable accommodations for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and need an accommodation due to a disability, please email [email protected] . Please note this inbox is limited to accommodation requests. Resumes submitted to this inbox will not be considered. -- The expected compensation for this position in British Columbia is:$24.00 CAD per hour.**Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the British Columbia Pay Transparency Act. It is estimated based on what a successful British Columbia applicant might be paid. It assumes that the successful candidate will be in British Columbia or perform the position from British Columbia. Similar positions located outside of British Columbia will not necessarily receive the same compensation. Live Nation takes into consideration a candidate's education, training, and experience, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the Pay Transparency Act, a potential new employee's salary history will not be used in compensation decisions.Salary: . Date posted: 04/16/2024 09:26 AM

Job Summary: DESCRIPTION D'EMPLOI - SPÉCIALISTE AU SOUTIEN CLIENT Emplacement : Montréal, QC. (Hybride) Division : Ticketmaster Canada Cadre hiérarchique : Gestionnaire régional, Opérations Modalités : Contrat (1 an), 37,5 heures par semaine. L'ÉQUIPE Nous sommes des fans qui aidons des fans du monde entier a assister aux événements qui les passionnent. Filiale par excellence de Live Nation Entertainment, Ticketmaster, qui a révolutionné la façon dont les gens établissent des liens avec leurs artistes, leurs équipes et leurs spectacles préférés, continue d'innover jour après jour. Nous ne nous contentons pas de vendre des billets (bien que nous le fassions mieux que quiconque!), nous enrichissons des vies, une expérience inoubliable a la fois. Un véritable exploit. Le nôtre. Si, comme nous, vous êtes passionné par la magie des spectacles vivants et i vous souhaitez travailler pour une entreprise qui aide des millions de fans a vivre cette expérience, nous voulons vous avoir dans notre équipe. L'EMPLOI Ce spécialiste au soutien client fournira des services pour répondre aux besoins quotidiens des clients en matière d'utilisation des systèmes et produits de billetterie. Il sera responsable du maintien des niveaux de service convenus et devra assurer le suivi nécessaire auprès des équipes nationales afin de garantir la résolution rapide des problèmes pour notre large éventail de clients. D'autres responsabilités comprennent la formation, le partage des meilleures pratiques et le soutien opérationnel général, y compris les installations et les mises a niveau. VOS TÂCHES Service client Développer et entretenir d'excellentes relations avec les clients, atteindre et excéder les attentes en matière de service client.Coordonner et assurer les mises a niveau et le remplacement du matériel chez les clients.Former et conseiller les clients dans le cadre des directives procédurales afin de garantir une solution complète pour toute question/préoccupation technique ou de service.Maintenir les contacts avec les clients pour permettre un suivi et des rapports exacts.Fournir un soutien aux événements sur place et après les heures de bureau, si nécessaire.Soutien Ticketmaster ONE, système Host et contrôle d'accès Maintenir a jour ses connaissances du portail web Ticketmaster ONE.Se tenir au courant des nouvelles versions de logiciels/produits pour HOST, TM1 Entry, Archtics, Account Manager, et pour tous les autres produits technologiques.Créer/modifier les rapports, y compris les rapports Autypes, Repgens, Mopreps, et autres rapports avancés.Aider a l'intégration des clients et a la maintenance continue.Agir en tant qu'expert dans toutes les facettes des produits de contrôle d'accès.Connaissance de base de la programmation d'événements, en ce qui concerne les canaux de vente et l'expérience du consommateur.Identifier et aider a résoudre les erreurs liées aux événements.Soutien aux produits Communiquer aux clients les mises a jour et les nouvelles caractéristiques et fonctionnalités des produits TM.Fournir au client un soutien et les meilleures pratiques pour tous les produits TM.Aider a la création de nouveaux manifestes.Fournir une formation initiale et continue sur les nouvelles caractéristiques et fonctionnalités.Utiliser des techniques et des outils de dépannage pour identifier la cause profonde des problèmes.Fournir des services de coordination d'un problème de réseau entre le client et les équipes informatiques internesNos descriptions d'emploi évoluent en fonction des besoins et des priorités de l'entreprise. En plus de la description ci-dessus, votre rôle peut inclure des projets supplémentaires et un soutien a l'équipe selon les besoins. CONNAISSANCES (ou COMPÉTENCES TECHNIQUES) Minimum de 2 ans d'expérience de travail dans un environnement de bureau, de préférence dans des rôles de soutien aux clients.Expérience avec le système Ticketmaster et/ou divers systèmes de billetterie un atout!Expérience en billetterie considérée comme un atout.Souci du détail et être capable d'accomplir plusieurs tâches et de jongler avec des priorités concurrentes.Solides compétences en communication orale et écrite.Maîtrise du français, considérée comme un atout!Maîtrise des logiciels Word, PowerPoint, et Excel.Une passion pour les événements et un fort désir d'aider nos clients a créer l'expérience ultime pour les fans.Connaissance de Presence, Repgen, Archtics, et de la suite de produits Event Base un atout!Certain degré de créativité, de latitude et de résolution de problème requis. VOUS-MÊME (APTITUDES COMPORTEMENTALES) Sens des affaires - Vous comprenez et pouvez appliquer des concepts commerciaux généraux, en utilisant des réseaux externes pour comprendre les situations du marché et de l'industrie. Résolution de problèmes et innovation - Vous recueillez le point de vue et les idées appropriés et recherchez des solutions gagnant-gagnant en restant ouvert aux approches alternatives et en étant proactif dans la recherche de nouvelles idées. Capacité a maintenir une perspective équilibrée, a voir tous les aspects d'une question et a gérer les problèmes de manière rapide et efficace. Penseur libre et indépendant, ouvert aux idées et concepts nouveaux. Sens de l'organisation - Vous gérez les priorités concurrentes de plusieurs équipes/services/emplacements. Orientation vers la gestion des tâches et des projets (avec la capacité de tenir les autres responsables). Travail d'équipe gagnant - Vous collaborez avec les autres de manière respectueuse et partagez ouvertement l'information au sein de l'équipe pour aider a atteindre les buts et objectifs de Ticketmaster. Vous prenez le temps de faire preuve d'empathie et de comprendre le point de vue des autres, tout en reconnaissant et en appréciant la contribution des autres. LA VIE CHEZ TICKETMASTER Nous sommes fiers de faire partie de Live Nation Entertainment, la plus grande entreprise de divertissement au monde.Notre vision chez Ticketmaster est de connecter les gens du monde entier aux événements vivants qu'ils aiment. En tant que plus grande plateforme d'achat de billets au monde et premier fournisseur mondial d'outils et de services d'entreprise pour le secteur du divertissement, nous sommes les mieux placés pour concrétiser cette vision avec succès.Nous faisons tout cela avec une passion intense pour les événements vivants et une culture inspirante et diversifiée animée par des leaders accessibles, des responsables attentifs et des équipes enthousiastes. Si vous êtes passionné par le divertissement comme nous, et que vous souhaitez travailler dans une entreprise dédiée a aider des millions de fans a vivre des expériences inoubliables, nous voulons faire votre connaissance.Tout ce que nous entreprenons est guidé par nos valeurs : Fiabilité - Nous comprenons que les fans et les clients comptent sur nous pour propulser leurs expériences de spectacles vivants, et nous comptons les uns sur les autres pour y arriver. Travail d'équipe - Nous croyons que la réussite individuelle ne fait pas le poids comparativement au niveau de réussite qui peut être atteint par une équipe. Intégrité - Nous nous engageons a respecter les normes morales et éthiques les plus élevées au nom des innombrables partenaires et parties prenantes que nous représentons. Appartenance - Nous nous engageons a bâtir une culture dans laquelle chaque employé peut être authentique, avoir une voix égale et des opportunités de s'épanouir. ÉGALITÉ DES CHANCES POUR L'EMPLOI Nous sommes des gens passionnés et engagés envers nos employés et allons au-dela de la rhétorique de la diversité et de l'inclusion. Vous travaillerez dans un environnement inclusif et serez encouragé a être vous-même au travail. Nous ferons tout ce qui est en notre pouvoir pour vous aider a concilier avec succès votre travail et votre vie privée. En tant qu'entreprise en pleine croissance, nous vous encouragerons a développer vos aspirations professionnelles et personnelles, a vivre de nouvelles expériences et a apprendre des personnes talentueuses avec lesquelles vous travaillerez. C'est le talent qui compte pour nous et nous encourageons les candidatures de personnes sans distinction de sexe, de race, d'orientation sexuelle, de religion, d'âge, de handicap ou de responsabilités familiales.Ticketmaster Canada offrira des mesures adaptées pour les personnes handicapées qualifiées lors du processus d'embauche. Si vous éprouvez des difficultés a utiliser notre système de candidature en ligne et que vous avez besoin de mesures adaptées en raison d'un handicap, veuillez envoyer un courriel a [email protected] . Veuillez noter que cette boîte de réception est limitée aux demandes de mesures adaptées. Les CV vers cette boîte de réception ne seront pas pris en compte.-- JOB DESCRIPTION - CLIENT SUPPORT SPECIALIST Location : Montreal, QC. (Hybrid) Division : Ticketmaster Canada Line Manager : Area Manager, Operations Contract Terms : Contract, 1-year. Full-time (37.5 hours per week) THE TEAM We're fans who help fans everywhere access the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favorite artists, teams, and shows, and we continue to shape innovation every day. We're not just selling tickets (though we do that better than anyone else!), we're enriching lives with one amazing experience at a time. And we think that's pretty amazing. If you're passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want you on our team. THE JOB This Client Support Specialist role will be delivering services to support the client's day-to-day needs related to the use of ticketing systems and products. This role will be responsible for maintaining agreed upon service levels and following up as needed with national teams to ensure we're providing timely problem resolution to our wide range of clients. Further responsibilities include training, sharing of best practices, and general operational support including installs and upgrades. WHAT YOU WILL BE DOING Customer Service Develop and maintain excellent client relationships, while meeting and exceeding client service level agreements.Coordinating upgrades and hardware replacements on/off siteAdvise and educate clients within procedural guidelines to ensure a solution is provided for any technical or service questions/concernsMaintain customer contacts to enable accurate tracking and reportingProvide onsite event support and afterhours office support, as necessaryTicketmaster ONE, Host System & Access Control Support Keep up-to-date working knowledge of Ticketmaster ONE web portalRemain current with new software/product releases for HOST, TM1 Entry, Archtics, Account Manager, and for all other technology productsCreate/modify reports, including Autypes, Repgens, Mopreps, and other advanced reportingAssist with client onboarding and ongoing maintenanceAct as an expert in all facets of access control productsBasic Knowledge of Event Programming, as it relates to sales channels and consumer experience.Identify and assist in resolving event related errorsProduct Support Communicate TM product updates, new features and functionality to clientsProvide support and best practices to the client for all TM productsAssist with new manifest creationInitial and ongoing training of new features and functionalityUse troubleshooting techniques and tools to identify the root cause of issuesProviding coordination services of a networking issues between client and in-house IT teamsOur job descriptions evolve with our business needs and priorities. In addition to the description above, your role may include additional projects and team support as needed. WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS) Minimum of 2 years' experience working in customer/client support rolesExperience with the Ticketmaster system and/or various ticketing systems is a bonus!Box Office experience is considered an assetMust be detail-oriented with the ability to multi-task and juggle competing prioritiesStrong verbal and written communication skillsProficiency in French considered an asset!Proficiency in Word, PowerPoint, and ExcelA passion for live events and strong desire to assist our clients in creating the ultimate fan experienceKnowledge of Presence, Repgen, Archtics, and the Event Base product suite is a bonus!Certain degree of creativity, latitude, and problem solving is required YOU (BEHAVIOURAL SKILLS) Business Acumen - You understand and can apply general business concepts, using external networks to understand market situations and industry. Problem Solving and Innovation - Gathering appropriate perspective and insights and seeking win-win solutions by remaining open to alternative approaches and being proactive in generating new ideas. Ability to maintain a balanced perspective and see all sides of an issue and manage problems in a timely and effective manner. A free and independent thinker, open to new ideas and concepts. Organizational Skills - Manages competing priorities of several teams/departments/locations. Tasks and project management orientation (with the ability to hold others accountable). Winning Teamwork - Collaborating with others in a respectful manner and openly sharing information amongst the team to assist in achieving Ticketmaster goals and objectives. Taking the time to empathize and understand where others are coming from, along with showing recognition and appreciation for the contribution of others. LIFE AT TICKETMASTER We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you. Our work is guided by our values: Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen. Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive EQUAL OPPORTUNITIES We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. Ticketmaster Canada will provide reasonable accommodations for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and need an accommodation due to a disability, please email [email protected] . Please note this inbox is limited to accommodation requests. Resumes submitted to this inbox will not be considered.Salary: . Date posted: 04/16/2024 09:26 AM

ReviddVishakhapatnam, Andhra Pradesh, India About ReviddRevidd gives streaming businesses one place to stream VOD, LIVE, and Linear/FAST using cloud-based platforms for managing and distributing high-quality video content across various platforms including the web, mobile devices, and TV. Offering customisable APIs and turnkey solutions for OTT apps and Linear/FAST channels. Revidd's SaaS solutions empower content creators and distributors to efficiently create, launch, and oversee distribution on a large scale.Head Office based in Montebello, NY. Revidd has raised $1.1M from the world’s top investors— Inovnis SA and IIMA Ventures.About The Role (Night Shift)As a Technical Support Associate  you will be responsible for assisting our customers with their inquiries and issues related to our SaaS product. This role requires someone with excellent communication skills, technical proficiency, and a strong problem-solving ability. The ideal candidate should have prior experience in customer support, particularly in a technical support capacity.What you will doDeliver timely and effective customer support via email, chat, or phone during night shifts.Assist customers with onboarding, product usage, and troubleshooting procedures.Demonstrate proficiency in identifying and addressing customer-reported issues promptly, offering immediate solutions or viable workarounds.Track and monitor open issues, facilitating communication between developers and customers to ensure timely resolution within SLAs. Inform customers upon issue resolution.Document and escalate complex issues to the appropriate teams for thorough investigation and resolution.Provide valuable feedback to the product team based on customer interactions and recurring issues.Uphold high level of professionalism and prioritise customer satisfaction throughout all interactions.What you will needPrevious background in customer support, ideally within a technical support capacity.Proficient problem-solving and troubleshooting capabilities.Exceptional written and verbal communication proficiencies.Familiarity with SaaS products and fundamental technical concepts.Knowledge of customer support software and ticketing systems is advantageous.Availability for night shifts, weekends, and holiday work if necessary.Flexible to work either onsite or remotely as the situation demands.

At Chase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Credit Support Specialist I work is creative, exciting, and different every day. Job Responsibilities: Work in a call center environment that requires 100% phone-based customer interaction Demonstrate excellent communication, negotiation, and decision-making skills, while staying engaged with our customers Communicate with customers in a metrics-driven environment Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment Take ownership of each customer interaction while treating them with respect and responding with empathy Work both independently and in a team environment Abide by all applicable regulatory and departmental practices and procedures Required qualifications, capabilities, and skills: Minimum of 1 year of customer interaction or customer support experience required, either by phone or face-to-face Minimum of 6 months computer experience required, utilizing multiple computer applications in a Windows-based environment High school diploma or GED required Preferred qualifications, capabilities, and skills: Ability to multitask using a computer and simultaneously provide customer support Comfortable in a fast-paced, consistently changing environment Previous experience working in a Call Center, Banking or Finance industry Have a passion for helping people by solving problems, presenting, and explaining solutions Work Schedule: Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends. Specific schedule information will be provided by the Recruiter. This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.About usJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About the TeamOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.Salary: . Date posted: 04/18/2024 10:29 PM