DESCRIPTIONWe are hiring a Training Program Manager (PM) located in Bangalore, India (IND), who thrives in a dynamic, fast-paced environment and has a strong training delivery and development background. As a Training PM, you will be responsible for delivering, implementing and administering high quality training programs for technical and non-technical learning programs for Support. This role focuses on program management and co-ordination for New Hire (NH) and Tenured engineers in India, you will additionally help the global program owner build NH mechanisms to improve training experience and business performance. You will play a significant role in the training and development of a successful and effective global support team Key job responsibilities• Coordinate, plan, design, deliver and facilitate Support Engineer (SE) trainings such as new hire, continuing education, launch training for new services, and other SE specific training as needed. This includes classroom and/or virtual instructor led training, webinars, and blended instructor-led learning and online self-directed modules or materials. • Prepare for Training Delivery by granting tool permissions to trainees prior to the class, create Adobe Connect training room, send trainee invites based on training dates communicated by global PM, review the training materials and complete the curriculum preparation (create test cases, find samples, create slack group and mailing list). • Identify knowledge gaps through observations, focus groups, quality checks, and data analyses and propose specific training topics based on findings. • Monitor, track and report on training completion metrics. • Assist with development and validation of training materials, learner engagement strategies and evaluation plans. • Conduct targeted coaching as a part of training sessions and communicate opportunities to the SE Leadership team to ensure continuous support to employees outside of the training. • Establish and maintain subject matter expertise on SE workflows. • Model “Learn and Be Curious” by rapidly learning about new products/services and processes as needed. • Continuously act as an advocate and evangelist of Amazon Voice and culture. Remain Customer obsessed, and provide the best possible training/learning experience to the SE/CS employees. • Escalate employee issues to the Training Operations Manager. • Mentor and coach Trainers About the teamAmazon was recently rated the #1 most reputable company in the US, #1 for innovation, and is frequently ranked at the top in Customer Service. Amazon’s technology business has a history and tradition of leading the world in Web-related technologies and services. Now, with Amazon Web Services (AWS) you have the chance to help individuals and businesses take their computing infrastructures and applications into the Cloud. As a member of the AWS Support team, you will be at the forefront of Cloud technologies and the full breadth of AWS services. You will be surrounded by people who are smart, passionate about cloud computing, and believe that world class support is critical to customer success. AWS Support provides global technical support to a wide range of external customers as they build mission-critical applications on top of AWS services such as Amazon S3 and Amazon EC2. The team is a self-standing P&L with our ability to drive both Amazon Free Cash Flow and world class customer experience. We have a team of talented engineers located in multiple locations around the world, and are growing rapidly. We are open to hiring candidates to work out of one of the following locations:Bangalore, KA, INDBASIC QUALIFICATIONS- 5+ years of program or project management experience- 5+ years of working cross functionally with tech and non-tech teams experience- 5+ years of defining and implementing process improvement initiatives using data and metrics experience- Bachelor's degree- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience defining program requirements and using data and metrics to determine improvementsPREFERRED QUALIFICATIONS- 5+ years of driving end to end delivery, and communicating results to senior leadership experience- 5+ years of driving process improvements experience- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization- Experience building processes, project management, and schedules

Content Creator

, bengaluru, IN

Do you want to help solve the worlds most pressing challenges? Feeding the worlds growing population and slowing climate change are two of the worlds greatest challenges. AGCO is a part of the solution Join us to make your contribution.Join one of the world leaders in global agriculture engineering Technology. AGCOs consistent efforts to deliver smart farming solutions leveraging technology and engineering prowess has helped create innovative global platforms like Precision AG Technologies.In Support of AGCOs Farmer First purpose and clear intent of developing innovative technological solutions, we are opening a new digital capability centre located in Bengaluru, India.The centre would focus on augmenting AGCOs global IT and Digital capability and investment in high:quality technology, innovation, and R and D talent.The teams will be an integral part of AGCOs global ecosystem. They will work as part of a global cross:function and cross:cultural team, working together to deliver AGCOs purpose to provide Farmer:focused solutions to sustainably feed our world and our vision to be the Trusted partner for industry:leading, smart farming solutions.So if you are interested in working for a diverse organization that provides global opportunities, has a vision and purpose to help solve one of the biggest problems of our time and who is on the forefront of innovation, please apply today'AGCO is looking to hire candidates for the position of Content Creator : Aftesales Training.The Content Creator with focus on creation and delivery of Aftersales Training content to include eLearning and digital content creation. This person will work directly for the Senior Manager, Aftersales Training Information and Content Development at the Digital Capability Center for Training content creation for the Aftersales Training organisation within Customer Support. The main tasks will be to create Training content using various creation tools such as Microsoft Powerpoint, Articulate, Storyline and any future tools the company may invets in for future development. The role will primarily but not be limited to Technical Training content for all AGCO Products for Global delivery as part of the Aftersales Training stratergy.Your Impactstylemargin:bottom:11.0px::Develop and create Aftersales Training content for various delivery technics to include but not limited too, eLearning, virtual instructor led and instructor led material.:Following the Digital Learning strategy set by the Aftersales Training Information and Content Development team support with the creation of eLearning for the delivery of Technical information to all Global markets as part of the Global Curriculum.:Working with all Technical content developers within the team to support with various creation tools and templates in order to assist creation of all training material.:Support with all translation projects for all training content.:Work with the Digital team on best practices for Digital learning pathways in order to find consistent delivery of content.:To work on when requested any future training projects that will enhance the delivery experience to our dealer partners and customers.:Problem Solving : Various authoring processes that vary by factory and system across the enterprise.Your Experience and Qualificationsstylemargin:bottom:11.0px::Bachelor's Degree / Masters Degree in business, engineering, education or IT. (Preferred but not mandatory):Minimum relevant 3:8yrs of experience:Training Content development experience or qualifications:Experience or qualifications in the use of elearning/digital learning creation tools e.g. Articulate:Experience or previous knowledge of Learning Management systems e.g. SAP Success factors or other:Formal technical training certification or equivalent experience:Relevant experience in Ag equipment, Auto component, Auto OEM,