To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. For our customers who wish to get the most value out of Salesforce with an enterprise experience and the fastest support, delivered by our most skilled experts, they purchase our Signature Success Plan. Signature drives the right insights and people at the right time - which can make all the difference. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile.The Customer Success Manager serves as a named resource and partner for the Salesforce Signature customer organizations. They orchestrate all deliverables their customer is entitled to, including coordinating the day-to-day customer Signature experience from onboarding through Signature contract renewal and expansion. They develop deep relationships with their customers' team members and pair that with relevant industry knowledge to improve implementation health. This role will also partner across Salesforce to provide a unified Signature experience for their customers.Responsibilities Effectively aligns with and manages both Business & Technical Stakeholders around customer goals ensuring value is delivered through SignatureSingle Cloud Product expertise as well as industry-relevant expertiseSingle point of customer accountability covering only Signature-entitled customers building and maintaining strong, trusted relationshipsAuthority in orchestrating technical resources & delivering technical informationDrives Customer Success Score metrics for customers and handles Escalations and Red AccountsPreferred Qualifications and Skills Overall 10+ years of overall experience & 5+ years of relevant industry expertise in Customer Success, SaaS platform use or project leadership, Technology Consulting, and/or Solutions Architecture.Salesforce Implementation experience is a must for this role. Knowledge of Salesforce product and platform features, capabilities, and standard methodologies. Salesforce Certification would be an added advantage and preferred.Strong consultative skills, deep curiosity, and confirmed results working as a Trusted Advisor to drive business value for customersOutstanding communication and presentation skills with demonstrated track record of influencing effectively at all levels of the organizationAbility to drive effective and influencing conversations at the C-level; facilitate difficult discussions and be adept at handling objectionsExpertise in at least one line of business (LoB) or specific industry sector and processes around it.A good understanding of enterprise architecture principles and program/project management methodology is expectedDegree or equivalent experience required. Experience will be evaluated based on the strengths you'll need for the role (e.g. demonstrated behaviors in previous jobs, that align to role needs such as extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)Learn more about CSG and here is the Video . Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce . Salesforce welcomes all.Salary: . Date posted: 04/15/2024 03:15 PM

Site Merchandiser

Michael Page, Gurgaon

This Site Specialist is responsible for optimizing the customer journey, and ensuring customers are able to easily and effectively accomplish their desired offer purchases. You will be responsible for ensuring pricing and offer details from Category Management (CMs) teams are accurately conveyed to upper funnel ops teams, ensure that ops teams have correctly executed offers on upper funnel site placements. You will be a liaisons between CMs, Creative teams and Site operations teams to find the right balance in operating timelines and procedures. You will assist in ensuring that site tagging is properly mapped back to correct data points for merchandising placements within your purview. ResponsibilitiesExecution of online merchandising strategies, with the goal of optimizing the customer experience in order to increase sales, improve conversion rates, and decrease bounce rates.Strong project management over a variety of tasks with varying deadlines and priorities.Ensure site offers are working properly, and pursing the right escalations to resolve any found issues in a timely and efficient mannerGather and compile promotional information into packaged complete tickets for creative and authoring teams to execute on.Collaborate with your counterparts in all operations, finance and analytics departments.Attend daily promotional calls to discuss and be a liaisons between ops teams and category management teams.Accurately log all upper funnel site placements and promotions with a calendar or sunrise and sunset dates.Map analytical tagging to offer placement calendar, inclusive of variations and shifts in offers.Proof and verify that staged and live content accurately reflect the latest promotional offers.Relay staged and live content to category and product managers for review.Support varying time zones and varying offer launch timings.Qualifications Bachelor's degree in Marketing or Business or 4+ years similar experience in site merchandisingExperience with CMS based Ecommerce platformsExperience using project management tools like JIRAExperience in Site Usability, A/B Testing, and OptimizationUnderstanding of the digital creative and QA processesA strategic thinker and decision maker with high understanding of consumer behavior on websitesAttention to detail with a strong work ethic and drive and meet deadlinesFlexibility to support different time zones and launch hoursExcellent communication skills with ability to communicate technical details in laymen terms in different LOBs.Attention to fine detailAbility to work in a fast pace enviornment