Customer Service Salary in NCR - PayScale

IGI Aviation services – A leading aviation services provider at Delhi Airport invites online applications for the different ground department of IGI Airport such as Airline, Ground Handling Companies, Hospitality, Retail Outlets, Food Courts, and Cargo f

Overview of Key ResponsibilitiesOversee all aspects of the after-sales service and support operations of a companyEnsure high levels of Customer Satisfaction, Develop and Implement Service StrategiesManage a team of after-sales professionals, and drive continuous improvement in after-sales processes and systemsFormulate spare part strategies for internal and external customersDevelop the global teams to optimise support, service processes, tools, and systems, while aligning with the internal quality team for regular audits as per standards and needs.Maintain strong customer relationships, Maximise revenue opportunities from after-sales services in India, APAC, Europe & US Create strategies to maximise revenue, efficiency & profitability in line with current target & projectedbusiness growth while providing focused leadership ensuring that customers receive best-in-class service irrespective of geographical locationLead a team of approx. 150 people and guide them to provide world-class services to the existing customersWork with the marketing dept to organise promotional and marketing campaigns for After Sales offerings to create customer awarenessTechnical Skills RequiredProduct Lifecycle Management* Performance Management, Problem Solving & Analytical Skills.* Troubleshooting & Problem Solving.* Working knowledge of products which have a combination of electrical, mechanical, and software within them* Experience in service operations* Spare Part Management* Inventory Management* Marketing and Business Development* Revenue Generation* Customer Relationship Management* Knowledge of contract renewalsBehavioural SKills Required* Communication Skills, Team Management, and Stakeholder Management.* Customer Centricity, Conflict Resolution & Negotiation Skills.* Comfortable in managing relationships at all levels from CEO down to entry-level staff starting their careers.* Ability to create a Can-Do mentality in the team while working in demanding and stressful situations as an OEM supplier.* Ability to create the best After-sales service strategies for Customers to gain repeat orders.Leadership Candidate with 20-30 years of overall work experience with B. Tech Mechanical/Electrical/Mechatronics /Electronics/I&C and strong expertise in After-sales/Customer Service across India + Global Markets and has worked on Product Lines with a mix of Electrical/Electronics + Mechanical + SoftwareAbility to manage large teams sizes of 100+ members and guide them to provide world-class services to the existing customersPrior Expertise in leading After-sales Service as an OEM while maintaining high levels of Customer SatisfactionAbility to Collaborate at all levels with cross-functional teams such as supply chain, purchasing, design, production, quality, product development, project team etc. to resolve issues and improve product/service quality and customer satisfactionAbility to Establish adequate systems and processes with performance monitoring metrics to ensure a smooth handover from the projects department along with effectiveness and efficiency of after-sales operations for the customers and their sites.

At McCormick, we bring our passion for flavor to work each day. We encourage growth, respect everyones contributions and do whats right for our business, our people, our communities and our planet. Join us on our quest to make every meal and moment better.Founded in Baltimore, MD in 1889 in a room and a cellar by 25:year:old Willoughby McCormick with three employees, McCormick is a global leader in flavour. With over 14,000 employees around the world and more than 6 Billion in annual sales, the Company manufactures, markets, and distributes spices, seasoning mixes, condiments and other flavourful products to the entire food industry, retail outlets, food manufactures, food service businesses and consumers.While our global headquarters are in the Baltimore, Maryland, USA area, McCormick operates and serves customers from nearly 60 locations in 25 countries and 170 markets in Asia:Pacific, China, Europe, Middle East and Africa, and the Americas.At McCormick, we have over a 100:year legacy based on our "Power of People" principle. This principle fosters an unusually dedicated workforce requiring a culture of respect, recognition, inclusion and collaboration based on the highest ethical values.Position Overview:The role is responsible for designing and implementing complex business process automations by conducting research, analysis, testing, and fact:finding, while critically understanding processes, business systems, technical best practices, and industry requirements. Serving as a business partner within a global team, this position enables business processes through technology within an integrated enterprise systems environment on a global scale.Key Responsibilities::Design and develop complex automations to support business requirements, including unit testing, integration testing, user acceptance, and deployment. Participate in peer and code review sessions and update automations accordingly. Ensure adherence to documented automation standards and best practices. Define system scope and objectives in relation to business requirements.:Understand automation system requirements as documented in the process assessment document, create and maintain detailed process definition and development specification documents, and engage in peer review processes. Maintain process discipline throughout the automation process.:Identify improvements to existing automations to reduce processing time, increase robot efficiencies, and/or improve customer service levels.:Create and maintain automation project plans and act as project leader for complex automation projects.:Contribute to team metrics and complete tasks to meet team SLAs; support QA and Audit activities as needed.:Provide mentoring to less experienced team members and support the Citizen Develop Network. Offer post:implementation process and automation support, perform break:fix assessments, and develop appropriate solutions. Identify areas for improvement within RPA processes and business processes in general.Experience::4+ years of demonstrated knowledge, skills, and expertise with process automation, programming, and scripting tools.:4+ years of experience with business processes and functions.:4+ years of demonstrated knowledge and expertise with SAP, GTS, and/or BW/EDW technical and business processes.:3+ years of development experience with UiPath Studio and UiPath Orchestrator. 3+ years of business or IT project experience.:Technical and functional understanding of more than one end:to:end business process area within the full scope of McCormick operations.:Display deep technical curiosity and drive. Ability analytical and reasoning skills and appropriate judgment to design and develop complex automation solutions.Qualifications::Degree in Business Management, Information Systems, or a related field.:Demonstrated knowledge, expertise, and experience with automation tools : UiPath Developer Fou

9891322255 We are Hiring 10th Passed fresher Candidates for Day shift Domestic Call Centers all over Delhi/NCR regions.Only Fresher Candidate Apply Key Skills: - Calling, customer service, Voice/ NonVoice support Candidate with Good/ Average customer ser

Airtel BPO Req Back Office Executive (Call Centres Jobs) Hiring For All Top Most Bpos (Highlights: Australian Collection _ Hcl_ Lpa, Technical Tier _Quatrro_K, Concentrix Sprint Chat _ Lpa, O / VodafoneIntervies Add-Rajeev Chowk, Connaught Place New Delh

Job Description strong experience in customer service experience in managing the workflow experience in handling inbound calling process good people management skills For More Jobs Do Register at httpswww.universejobs.com/users/register_jobseeker With

Explore A Career with Company of opportunity intake ineterview For Genpact-BPO For The Role Of Customer Care Executive (International Process) Candidate should Have Excellent Communication Skills In English. Candidate Having Experience 0-2 Years Can Appl

our company name is likesrank private ltd.We are proving services on social networking websites accounts.you just send your cv with the help of our website.come on our website and send your contact details our executive will call you if your Cv Will Get

Excellent opportunity for you to work with india's leading bpo companies: * 100% day shifts -- no late shift guarantee * salary 5500-12000 in-hand * unlimited incentives * early promotion for hard working candidates * transport facility also available *

Hi! This is regarding a bpo opening in gurgaon.Company have a tie up with hindustan times and shine team the package will be at par wth the industry. JOB PROFILE:- 1.Good communication skills 2.Can work in night shift 3.Understanding Client's requirement